Choice Home Warranty reviews & complaints 1359
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Choice Home Warranty - Refrigerator replacement
In July 2023, after many problems with our refrigerator ice maker leaking and damaging our wooden floors (floors turned black from the leak), the ice maker part was no longer available and the refrigerator needed to be replaced. The policy provided for non-depreciated replacement cost, which was over $3500, but CHW's allowance was less than $1000! After...
Read full review of Choice Home WarrantyChoice Home Warranty - Called in to cancel the warranty, they continued to charge my account and refused to refund the charges
I had the Choice Warranty for 2 years and never filed a claim. So, I decided to cancel it. I called in November 2023 and was told that I would still be covered until February 2024. They did not tell me in February they would resume the warranty charges. On February 18th, I got an email that said I was going to be charged monthly. I called immediately, but...
Read full review of Choice Home WarrantyChoice Home Warranty - Furnace - refusing to reimburse
Furnace broke. Called Choice, sent their preferred tech 3 days later. Was told part is backordered. Was without heat for days in the Northeast and it's cold so I asked Choice if I can get my own HVAC and they ok'd it. My tech came immediately. Diagnosed problem, had the part in stock. Called Choice and they said I needed to cancel their preferred tech and I...
Read full review of Choice Home WarrantyHome Warranty Claim on my Furnace
It is now 51hours since I put in a claim on my CHW regarding my furnace.
When making comments or asking for the status I get a canned message on the website and sometimes a call stating they understand my issue but I working diligently to find a technician.
Since 2/6 @ 0704 to now 2/8 1045 CST I have had the claim escalated more than 3 times and still no technician. I was GUARANTEED a technician would be contacting me within 24 hours on 2/7 - still nothing.
I have a complete listing of comments and calls from the beginning. On the last call I asked to speak to a senior manager and was told they couldn't do that. They then said they would send a message to the senior manager who would contact me.
Desired outcome: I want a technician in to fix my furnace ASAP according to my Choice Home Warranty Contract. Have a senior manager call me and I will provide all the robotic and automated messages etc. that I have received.
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Choice Home Warranty - Choice home appliances insurance
I signed up for the home appliances insurance provided by CHOICE Company I obtained a policy for 5 years at the time that I acquired the policy I was told a deceiving lie the sales person assured me that any of my appliances brake down including air conditioning, heating furnace, and water heater would be repaired or Replaced in the event that it can not...
Read full review of Choice Home WarrantyHeat Pump
Our heat pump stopped working on July 5, 2023. We immediately filed a Claim with HCW. My husband and I are Senior Citizens and spent this past summer (the hottest on record) without air conditioning. HCW claimed they couldn’t find a Contractor for weeks. We found one on our own and paid $450 for a diagnosis. When presented with clear pictures of a leakage they claimed they needed more evidence but would not tell us or the Contractor what else they needed. At the end of the summer they finally found a Contractor who agreed with the diagnosis of the former Contractor. He presented pictures and documentation but again were told they needed “ more information “ but wouldn’t tell us what they needed. In late September I became ill and needed to heat our home. We paid out of pocket ($10,000) for a heat pump and HCW reimbursed us $100. They claimed they did not approve this although they constantly did not give us any information over constant phone calls for 3 months.
Stay away from this Company!
Choice Home Warranty - Oven door must be separate claim
We purchased our home 2.5 years ago with this warranty company as the company of choice. We reported that our Oven was not functioning properly. It was not heating properly. It is a Fisher Paykel, 6 burner double oven model which few technicians will even work on. Choice homes failed twice with a "tech" they were deploying to our home. We found our own...
Read full review of Choice Home WarrantyService contract
I filed a claim on 12/14/2023 for a plumbing blockage leading from the washer. It is 1/22/2024 and after 5 technicians didn't show, my home is now unlivable. The smell is toxic and I can't breathe without all windows open. The company is trying to book technician number 6. After 6 weeks with no repairs, I no longer have a place to live due to Choice Home Warranty. This repair is fully covered and my premiums are all paid in full. How do I preserve my home with this awful company that can't perform?
Claimed loss: $5K to detox my home and replace carpets and drapes. My hotel is $160 per night. All my premiums need to be refunded and I need $1500 for the 15 hours I wasted waiting for the technicians.
Desired outcome: All expenses paid in full including premiums and cancel policy.
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Choice Home Warranty - Heating system
I was a customer for over 3 years. I experienced a problem with my heating system. It was very cold outside and the furnace was out. I called choice warranty and was told I had to wait 48 hours before I could file a claim. After the 48 hours I filed a claim and then the person that was assigned to repair needed another 48 hours. After they came and...
Read full review of Choice Home WarrantyClaim denied
I had my furnace stop working. Called choice home warranty and filed a claim. I waited 5 days for them to schedule to come look at my furnace. After 5 days I Called and was told no technician would come to my location and I should find a local company to repair my furnace. Had the furnace diagnosed. Uploaded the diagnosis and the repair quote. Choice wanted a itemized breakdown of every little part of the repair into parts and labor. My local repair technician would not do this since they would not pay for the time it would take to do this. Tried to resolve this for a month with no success so I authorized the repair. I had no choice since it was just before Christmas and it was getting colder. Choice then told me because I didn't get approval before work they were denying the claim. Went through managers and customer resolution department with no success.
Claimed loss: 6,600.00
Desired outcome: I would like my claim reimbursed and an apology for the way I was treated.
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Choice Home Warranty - Washing machine
I have been with Choice for 7 months and my first call to get my washing machine fixed was awful. First guy came for 10 mins and said it is an electrical issue and order a mother board. The part came and did not see another service guy for over a month. This second guy says that is not the problem. He moved some hoses and took the part they order with him...
Read full review of Choice Home WarrantyWorse Warranty company
This is the worse company ever, it takes them weeks to send a technician out to check when you file a claim, and then it take months for them to come back to repair your item, choice home warranty claim they are the number one home warranty company, that's a lie, they are the worse by far, they dont deserve any star, but if i have to give a star by force it will be half a star.
If you want peace of mind and a company you can rely upon is not choice, dont waste your time and money, or else you will be going through what ive gone through.
Choice Home Warranty - Vendor non-payment
For the better part of 9 months, we received calls daily, asking "when is your next available appointment time". At first I had no clue who these people were calling me multiple times a day, even after telling them to stop calling. Eventually I entertained the conversation, however once I was told they operate on a "Net Pay" system, I declined with...
Read full review of Choice Home WarrantyDishwasher
My dishwasher stopped washing and I called CHW to report the failure. They sent out a technician and collected ($60) service fee immediately. The technician assessed the problem as clogged spray heads and said they would get the information to Choice for approval. Choice denied the claim saying that it was not normal wear and tear and closed the case. I do not need a warranty company that can not afford me peace of mind when a system fails. CHW systematically denies claims to keep from having to pay them.
The same thing happened on a prior claim filed with my jacuzzi tub. I had been operating and using the tub correctly for years and once the motor failed, according to them I did not operate it correctly and they denied the claim. This company is a scam. Never again!
Claimed loss: $300
Desired outcome: I would appreciate it if CHW would repair or replace my dishwasher since that is why I purchased a home warranty from the beginning.
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Denied claim
Sept 30,2023 I noticed water dripping from my ceiling. It was coming from the drip pan under the A/C unit. I called CHW and asked for service. Their agent informed me that the drip pan was not part of the A/C system and denied my claim. Not knowing who else to call I called an A/C contractor. When he arrived, he informed me that the A/C unit drain was blocked inside the unit. He cleared the blockage and dried up the unit as best he could but then told me all of the insulation in the unit was soaked as well as the output air box. He came back a week later and had to remove the coil, replace the insulation and repair the air chamber. The service call was $234.00 and the unit repair was $1450.00. I called CHW back and asked them to reconcile my claim and they told me they would send me $250.00. I canceled my policy.
Claimed loss: 1700
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No option given for refrigerator failure
Waiting 2 weeks for an option - appliance man came out, saw refrig no longer working, tried to order part, found part no longer made, said i'd hear from choice on my options, i've called three times, told each time they'd respond "within 24 to 48 hours..." i've not received a text, an email, or any communication whatsoever and meanwhile I haven't had a refrigerator for coming up on two weeks. Have to keep some meds in a cooler...!
Claimed loss: 2 weeks of service; thrown out a fridge full of food; humiliated by calling and calling and ignored; paid dearly for Choice Home warranty
Desired outcome: Need refrigerator replaced due to parts no longer made or available; Want an apology from CEO and refund of expensive warranty.... Would like him to know how I'm being treated and ignored.
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Choice Home Warranty - Choice home warranty cancellation policy
I have sent two emails requesting cancellation and never received any response . I called on Nov 28,2023 to request cancellation and was connected with a representative that would help. After a 21 minute argument with rep, she finally agreed to cancel my policy. I am to receive $400.00 minus a $50.00 cancellation fee.. which will be $350.00. I was told I...
Read full review of Choice Home WarrantySamsung french door refrigerator/freezer
2 Technicians were dispatched - 1 with 2 calls. a third technician was dispatched yesterday and never showed up. the message on line was that he couldn't get in touch with me. I was home all day with my cell phone. I called him with the number provided to me by Choice 3 times. His mail box was full and could only leave my phone number by SMS. No call back. I also called Choice 3 times ... the last time was at 7 pm. they told me that he may still show up that its still within the techs window (3-8) and call back at 8:15pm is he didnt show. I called Choice back at 8:15pm and was told by a recording that they closed at 8 pm. WAS THIS A BIG JOKE ON ME. I'M NOT LAUGHING. Meantime my freezer part is not working. My friend is holding my frozen food. This has been going on since OCTOBER 25, 2023.
Desired outcome: the contract says REPAIR OR REPLACE. If it can't be repaired which has been said to me by the technicians then Choice has the obligation to REPLACE.
Washing Machine
I filed a claim, my washing machine was leaking. The technician came and assessed the washer and said the machine needed to be replaced. The request was denied. I also requested cash in lieu of repairs, they wanted a 2nd opinion in order to not have to complete the transaction. I am deeply disappointed with Choice.
The machine was over 15 years old.
Desired outcome: Would like cash in lieu of repair to replace the machine
Choice Home Warranty - HVAC I installed for a customer they will not pay me
Well bc the way they do business after just a month I quit taking there calls but I already had a lady I gave a quote to for new a/c system and she was told she has to pay half the bill so she saved up her money and called me I told her I haven’t done work for them in about a month so let me call to check about me getting paid as I’m 1st year in busine...
Read full review of Choice Home WarrantyChoice Home Warranty In-depth Review
Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.
Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.
Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.
Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.
Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.
Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.
Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.
Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.
Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.
Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.
Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.
Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.
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Most discussed Choice Home Warranty complaints
Vendor non paymentRecent comments about Choice Home Warranty company
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