Choice Home Warranty
reviews and complaints

submitted a claim sept 28 because the washer was leaking sent two technician who said it was humidity machine still leaking second person replaced the seal on the front door to washer this was denied because they said it was not covered under the terms the washer would not work if the door is not closed i hade to pay 285.00 for the seal and the washer was still leaking this company has the worst customer service i have ever delt with. we are in November 8th and the washer is still leaking. I am going to buy a new washer since no one ca figure out the problem.

Please reconsider if you are thinking of getting a home warranty from choice home warranty

I have choice plan edge cost $580.00 contract term 01-20-2023 to02-20-2024 my hot water heater started leaking 10-16-2023 I filed claim #[protected] explained hot water eater leaking at bottom .said they would contact repair person to repair or replace as of today no one has contacted me for repairs I have left massages every day since with no repairman as of yet .I am told daily they are working hard trying to find service person in area . I have isolated hot water heater and with out hot water. I asked them to talk to management that I wanted to file complaint .they said he would file for me ?

We filed a claim on 10/23/23, #[protected]. Policy # [protected]. I have asthma and depend on the exhaust fan.

We are 75 & 76 years old, bought our policy after reading the contract thinking it would give us piece of mind with a phone call to Choice. (ha ha). Notified Choice several times and keep getting the same answer. Working on it. Very disappointed you have not found a contractor to solve our problem. We would cancel our contract except cancellation fee. After three weeks of waiting for you to find a contractor. Unacceptable. Charles and Georgia Ort.

I filed telling them my fans were not working. They ignored me then they asked me to find my own repairman, so I found an electrical company and I sent them the estimate. Then they sent a repair man to look and he gave them an estimate and I paid them the $65 co pay. Then they never responded. I have emailed them about seven times and have been ignored.

We filed a claim on our oven back in april and this company has done nothing on the oven, I keep getting a bunch of bs, oh we can't find anyone to come out after numerous phone calls, this an absolute joke. On the garage door. They had a company come out and yes they fixed it and it lasted 3 days and again all I get is a run around on getting someone back our. If I knew this was going to be they way they do business, they would not have gotten my business

Called in june for vent fan in the roof ist guy that came said he could not remove the tiles with out permission his boss came the next time removed some tiles said he could not do the job over and over since june they keep sending the same companies with the same results now the say it is a different kind of tech that needs to come and I have to open a new claim and if I dont pay the 68 dollars they will not open the claim I already paid for a job that was not done and and choice knows this but pretty much said to bad for you this is the worst warrenty company I have ever dealt with no claim has gone with complications my next step after this is to contact my lawyer warning to stay far away from this company

Choice Home warranty is a fraud. The claim representatives work against you in order to deny your claim. They always try to put the blame on something or someone else. This company is not professional and does not take the responsibility of servicing it's customer's needs in a timely manner. The company approves what they want to approve, for the cheapest value.

They were called out numerous times and did nothing finally because of the oer 110 degrees temperature had to call in some one else it cost me 855 dollars they only reimbrused me 476 dollars. On another call about my ceiling fan they said it was a faulty installation. That fan was installed at more than 25 yhears ago before I bought the house! The list goes on and on! They claim they have the bbb's endorsement! If they do? B bb is a sham! I am going to the nevada legislature to see what can be done to prohibit them from doing business in the state of nevada! My son also has them his hot water heater went out! They refused to cover it saying it was a storage tank and they do not cover storage tanks! It was a normal 30 gallon hot water hw=eater whick was stated in his contract was covered!

I decided to switch home warranty companies and went with Choice. HUGE MISTAKE! Our refrigerator died the day after our warranty went into effect. At first, they denied the claim stating it was a preexisting condition, which makes no sense. I have no control over when a compressor goes out on a fridge. Then they said if I sent them a copy of my cancellation letter with my previous home warranty company they would honor it, I did that and they still denied the claim, stating that my previous warranty should have ended on the day I signed up with them, but I canceled on the day I signed with them because I knew it would be 30 days until contract would go in effect. They have given me nothing but a run-around, I have tried escalating and have gotten nowhere. I now want to cancel my contract and they refuse to give me my money back, stay far away, way better companies out there! Lesson learned!

I have a 3-year-old water heater that has gone bad. It first went bad in May 2023 where CHW sent a company out to repair it and they did by replacing the heating Element and the thermal couple along with some wiring. Here in Oct 2023, it went bad again the technician that CHW sent out was the same company and Technician that came out in May. He tried replacing the heating element again, but it did not work. He recommended having the Water Heater replaced but CHW denied the replacement. The Claims Manager stated the cause to be sediment in the tank. I tried to explain to her that the tank gets drained yearly. It was drained in May 2023 when the Plumbing company CHW sent out came to make the repair so how can it be Sediment build up? i believe this case Manager is not even technical to understand what I was trying to explain. She just kept repeating it was from the sediment build up. My Family has been without hot water for 6 days already.

Have a contract PIF in hand that states my coverage runs thru 2028 now I'm being told that i downgraded it and it expires in 2023. Never Happened and why would i downgrade if it costs the same ? Have to send a dispute letter which they do not acknowledge. Here's a copy of letter.

Ramiro Quintans

Policy# [protected]

To Whom it May Concern

This is my written claim to formally dispute my end of coverage as to which i have in possession my contract that clearly states that it ends 12/1/2028 and not 12/1/2023 as choice states. I am aware that i must submit a formal complaint (as listed in Paragraph I sub section 1 of my contract see below) to Choice before going to arbitration.

I. RESOLUTION OF DISPUTES-MANDATORY ARBITRATION (SEE SECTION L FOR STATE SPECIFIC DETAILS) 1. MEDIATION: In the event of any dispute or controversy arising out of or relating to this Agreement, You agree to file a written claim with Us and allow Us 30 calendar days to respond to the claim.

I filed a claim on my dishwasher leaking. Paid 85.00 for a service call. End result couldnt be fixed.. CHW settled the claim with a check for 264.00 towards a new dishwasher. First CHW Customer service said the email gift card would be coming from lowes. Then another CHW said I needed to contact lowes. Did that. Lowes said it would be coming from CHW. The 5th time speaking to CHW they said a check was sent out in August 16th.. Well still no check. The customer service guy in the cancellation department said rude you should really wait to ge t your check before cancelling. I had been paying for your service for a very long time and this is the first claim you tried to honor.

[protected] old policy.. Please send me my check

I filed a claim to choice Home Warranty at the end of July. They sent a Sears tech out who did his diagnosis, and attempted to order parts. The Tech then sent information to my e-mail stating that the parts were no longer available. CHW stated they never heard from Sears through their portal. I called Sear on 3 occasions, and each time they resubmitted the diagnosis and resolution. I've spoken to numerous agents over a period of 2 months and a manager who advised to wait a couple of days until they heard from Sears and they would call, and then Today 9/16/23 I check CHW portal and it says it's resolved. Resolved how? I've haven't heard from them in over a week now. They need to take care of their responsibility.