AARP Services, Inc.
Washington, District of Columbia
United States - 20049
|Mon||7:00 AM - 11:00 PM|
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|Fri||7:00 AM - 11:00 PM|
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
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Mary Lynn Harris changed to another supplemental health care provider on January 1, 2020 . Called united health care. spoke with Julie Jan 4, 2020 paid 167.66. Mary spoke with Julie and told her she has insurance with American National Insurance .
Sent payment for Feburary 2020
Sent payment for March 2020
Called and spoke with Donna 3/02/2020 paid an additional $ 8.08
Mary sent a letter to AARP advantage stating she had insurance with American National effective Jan 1, 2020
Talked to Anna 0n 03/27/2020 and was told to send proof of insurance to a different address United Health Care, Billing Division p.o. box 105331 Atlanta, Georgia 30348 .
We finally received a coupon book. The payments we sent United credits to insurance for Mary and sents bills stating we are not up to date. We get different advise and different address to send information. I want to be sure George H. Harris is insured and the payments are credited correctly.
George H. Harris membership # [protected]-1
I called consumer cellular regarding my cell phone - waitrd36 minutes for someone to answer - told them the phone is less than a year old - battery dies after sitting idle for about 6-8 hrs after being fully charged. Did trouble shooting g as they requested - was told they would be sending me a new phone - never came - called back again - wait 28 minutes for someone to answer - was told that more diagnosis needed to be so e before they would send me a new phone - the agent kept saying - this will only take a second - wait 5 minutes - finally was told they were sending me a new phone - never shows up - called back today - 47 minutes to get someone to answer - she's very condescending - doesn't understand why I am upset - tells me that more diagnosis needs to be done - I tell her that the phone e won't stay changed - without being used for longer than 12 hours - that time drops to 2-3 hours if phone is used for 3-4 minute. She puts me hold "for just a second" - 5 minutes later comes back to tell me that for a phone that's almost a year old - that's normal. I tell her that I want to talk to a supervisor - at which point she says - in a very condescending tone - "I'll be more than happy to transfer tou". When I call her o. Her crappy tone of voice she gets worse ai ask her to transfer me to the supervisor - that I was done listening f to her [censored] - she starts getting [censored] with so I get [censored] back and she hung up on me. Horrible customer service in all aspects.
I mailed my renewal form and $16 in a money order form but you guys must not have gotten it because I keep getting letters saying I have days left to renew.
Please help me fix this. This isnt the first time ive sent my renewal this year without any result. Im certain I paid it like 6 months ago with a money order.
I hope you can help me.
My name is steve wyant
4028 s. 146th st apt b2
Tukwila, wa. 98168
Started with Apple sending me a message that I would receive a free thousand dollar gift card from either Amaxon or Walmart. Merely had to answer many questions about my consumer habits and then sign up for something. I chose an AARP membership.
From AARP I received a cheap organizer bag for my truck. I have yet to receive the gift card.
What is going on with AARP and Google?
Have they scammed me?
John Zempleni 01 06/33 united Health care ARRP medicare choice
my father was admitted from juptier medical center to Heartland rehab on December 8 and now is being discharged and they will not give him another wee to stay to improve. they are stating he is moderate and he cannot even swallow well yet. He has parkinsons and post kidney removal 3 surgeries begining october 21, 2019. He was discharged the first time to chats worth REHAb and they kept doing blood work on him every night and they stated that he had to go to the ER because his sodium was high. Yet, once you go to the ER then they discharge him and asked if I would like a bed hold and that costs 500.00 I declined and he did not stay at the hospital and returned to chats worth again and they sent him to the ER again because of his blood work and refused to give him IV treatment. and then he went back to chats worth and they again sent him to the ER and he was admitted and the blood report theri was good and not sodium problems just deyhydration because they were not giving him fluids only puree. after discharge for the 3rd time he went to Heatland rehab in palm Beach Gardens and the aides did not provide service to him I had to change him and feed him at times and also, he was in his bed with food all over his mouth. I reported it and the aides there appear to be to be busy on their phones or chatting with each other. He was left with out his foot rests also in wheelchair and slumping over at many times. The speech therapy and physical therapy, and occupational therapy is very good and he needs more of that and they are refusing to give him more time. I attempted to call the appeal department and on hold for at least 40 minutes and then I leave a detatailed voice mail. He is scheduled to be discharge this saturday. also, when I call united health care the reps take at least 30 miniutes to research for an answer and I get rerouted to an international call center and they do not speak american very well. I want at least 1 week more covered by his plan because he lost time being transfered over and over to the Emergency room by chats worth. This is very distressing for a elderly person and I will take it further and report to obudsman, better business, my congressman, senator, the system is not what its promising and to difficult for the elderly to manage. Chats worth, Heartland rehab, the social worker at heartland, appeal number that is never answering that was given to me by the social worker and she stated that the case manager for united has to approve more time and then the representative stated that he can go beyond 20 days and its 0 co pay. what is going on. [protected] in my number I will definitely find another plan or he will go back on medicare. I have had so much difficulty with the providers especially the homehealth that are not providing and it took me 3 months to do an appeal for that. united gets money each month for medicare membersx 1million customers that is alot of money comming through their company and they are also, on the stock market. amazing. amazing
AARP I sent my Money for to resign up and NEVER got a thing from you. No information No gift Nothing . Same thing that happened 3 yrs ago and you never responded then either. I am beginning to believe AARP is a RIP OFF, will you ever answer me? I have sent 4 letters so far this year and No reply. Their is a huge lack of information coming from you. But you still keep sending me forms to join up.
I have found that the customer service of this company is seriously flawed.
Not the least of the problems is that United Healthcare uses a call center staffed by people for whom English is a second language. That in and of itself if a problem but the fact that the noise of hundreds (?) of "health care advocates" chattering simultaneously is not really conducive to discussion of my health care issues.
So out of the chute, I know the level of respect that the management of United Healthcare (and AARP) accord me. Not much.
I have a condition that requires a minor surgical procedure. The only doctor that does this surgery (within 50 miles or so) is out of network. My request for the ability to use an OON doctor was denied. No explanation. I asked to talk to a supervisor. I was transferred to a person in their call center that proceeded to spend 30 minutes verifying that my request to use a doctor that is OON was denied becasue he is OON!! Then again, there is a language thing going on so really, after 2 hours now, I have no idea what is going on.
BTW, forget communicating via email. UHC does not like talking to you.
Altogether a terrible and insulting experience. I will be exploring alternatives.
Each year, AARP sends out multiple renewal notices beginning about 6 months before expiration. My membership expires in Oct. and after approx. 5 notices, I responded by paying in Aug. The card i had which had the correct date was #[protected] 7. In Sept. I received a replacement card #[protected] 7 with an exp. date in Aug. 2020. AARP debited me 2 months for paying early. I called their customer service line, and they only had info. for the card that was in error. After a lengthy period of time consulting with some unknown individual, the rep. came back to tell me that their was nothing she could do, in terms of issuing me a new card with the correct exp. date. I told her that without a remedy to this error, I would not renew. She apologized. I also mentioned that I continue to receive notices for renewal. Last notice arrived this week/late Nov. telling me my membership expired in Oct.(at least they got the month right). Folks. I'll make this very simple. Stop bombarding me with scads of renewal notifications, plays for donations and the release of my name to every affiliated merchant in the country that you sell my name to. Send me a card with the correct expiration date on it or you will not see a renewal from me again. Thank you.
109 Belvedere ct.
I booked an airline flight from Newark New Jersey airport to LAX in Los Angeles California on November 2, [protected]). I specifically requested Avis as my rental car company. The itinerary emailed to me listed a rental company named Thrifty. It was not until I arrived to LAX that I was made aware that this company was not affiliated with Avis Car Rental Service.
Them manner in which two of the staff members spoke to me was extremely rude when presented with basic rental car questions (Can I use my car insurance? Is the CRV I requested available)? I was not I do not know and personally I do not care. When the individual realized that I was appalled by manner in which she was representing herself and the company, she tried to be somewhat polite.
Once our transaction was completed she directed me to the area in which I was to pick up my car. The person responsible for providing me with the car and basic information pertaining to the car pointed to an area and send your car is in section 2. At 12am in the morning, my family and I were trying to figure out what car was assigned to us. I walk back over the the individual and asked which car was I assigned to. Her response was pick a car! You can have any car you want! Not once did this individual escort my family and I to a car and/or explain the features associated with the vehicle. I spent 20 more minutes in a dark car lot trying to familiarize myself with a car that had a not say that the car was dirty because the device to wash the car was broken.
I specifically requested Avis. I believe I was charged Avis Rental prices and was switched and bated to a low budget car rental service that has no knowledge of customer service.
I was also charged $ 318.00 EXPEDIA for car insurance that was not requested.
This was my first time using AARP Travel Center to book my plans and it will be my last.
This person has become increasing rude and mean to me on almost every visit to this place. She accuses me of taking things when she cannot see what I am doing. She does this in...
UHC is doing everything in their power to insure I don't get the treatment recommended by their own in-network doctors. Their repeated delay tactics is more than likely going to prevent the cure of my tongue cancer.
I live in Birmingham, AL which has one of the premier cancer treatment hospital in the US, University of Alabama-Birmingham (UAB). Unfortunately, my coverage does not include UAB. Even when 2 UHC In-plan doctors say I need to go to UAB, out of network coverage has been denied. (Aug 27 and 29, 2019) Not only was it denied but it took almost 2 weeks for it to be denied.
I switched to in-plan doctors and facility to avoid further delays. Now, UHC will not approve the treatment their own doctors recommend. (Aug 9, 2019) Again delaying treatment so far an extra week and counting. I guess the hope is that I die before they have to spend any more money. I feel like I am in the sequel to "The Rainmaker"
I will be switch insurance.
I have just witnessed your latest commercial and I'm not getting the messaging here? You have a 20's or early 30's something African - American man canvassing the values of AARP? I switched off and was somewhat offended. I need folks in their 50's with real life experiences and case histories better aligned to me in my late 50's. What the heck does this man know? Who recommended a commercial of this type? It was a disaster, and I was left angry and pissed off. I might cancel my membership. You don's understand me, and my kind (meaning folks in our generational phase of life), and you don't understand our interests or problems. Revise and re-do that commercial - it sucked!!
On October 01, 2019 I received a Final Cancellation Notice for an Hartford Automobile Insurance Policy that would in effect permanently cancel my automobile insurance within 12...
I aked my career manager to provide me with a professional reference for a job I was being interview for and I was told NO, they don't do that . However I am asked to use the...
Signed on for 12 training sessions - specifically designed in the contract. However, there is a stipulation that you must deliberately cancel when you wish to complete your...
on or about may 7th i called to let the hartford know that my car was to be transferred within 30 days to my daughter. At that time i did go ahead and extend my insurance by 30...
I am 61 years old. Have since a kid went by the 2nd and take great offense when someone sends me stuff as Jr. In the past when I belonged to them I went by the 2nd. So when did Jr. come into affect??? Not on drivers license or social security card. The only thing good about their membership is you can get some hotel discounts if they accept it! Other than that, nothing I found yet!!
I have called numerous times to get United Healthcare cancelled When inquiring about this insurance supplement, the sales person put United Healthcare as my primary. Medicare...
Approximately 4 - 5 months ago it became necessary for me to stay with my sister to care for her after having a double mastectomy followed by chemotherapy. It is approximately 2 hours driving time between my home and my sisters.
During this time, I did not drive back to my home. I had a neighbor pick up my mail, review, and let me know what might be important for her to send to me.
Unfortunately, she did not do a great job. It appeared that I missed a payment of approximately $85 dollars for my United Healthcare Prescription Drug plan and when I spoke with UH they told me that my reason for missing the payment (caring for cancer patient - my sister) did not meet the criteria to reinstate my policy.
The representative was often rude and uncaring. She asked if anyone died in my family which would have prevented me from paying.
The questions, just got worse.
So, at this point I have no prescription coverage. I have thyroid issues, am in the 75 percentile for having stroke of heart attack etc. and now I have no prescription coverage.
I thought AARP was better than this. I am so disappointed with the way I was dealt with and the fact that caring for someone was in their minds not a good enough excuse to have my plan reinstated. Someone has to die!
AARP would rather I go without my prescriptions than reinstate for the less than $100 which I was ready to pay with a credit care.
I thought AARP was better than this.
I was stunned when I recently received notice that the supplemental health insurance that I purchased through AARP was canceled the day I turned 65. They stated that I'm now...
On Wednesday, July 3, 2019, at approximately 1: 30 pm, I had a flat time and I called for AARP Roadside Assistance for help. I waited for about 45 minutes and the person who responded approached me in a van or truck and with a rude tone told me that he could not fix my tire where it was located. He then drove off. I was shocked. A voice mail message was left on my phone from AARP Roadside Assistance informing me that I was in a location that was not safe for a person to change the flat tire.
I was frustrated because I was located in Washington DC on 645 Milwaukee Pl, SE in a very safe location and had been waiting for over an hour. I contacted another road service for help. After another 40 minutes, a person responded with a friendly demeanor and he simply asked me to back up my car and he quickly placed the donut or space on my car and I was able to go to the tire shop to get a replacement.
I am lucky that I had access to an alternative for service. Most seniors are not so lucky. I am simply asking that the road service contractors employ people who are going to be professional and truly responsible for the needs of seniors.
In my case, the responding person could have informed me that it was not safe and he could and should have made immediate arrangements for me to be towed if he felt that was the service needed.
The truth is I was in a safe location and all he had to do was ask me to back my car to a position where he could change the tire safely.
I pay for this service, and I don't think it is too much to expect timely and competent responses when needed.
Client Number: [protected]
I called [protected] to asked information on an old bill The phone was answered by a woman who said they have a special AARO free offer for FIRST ALERT. They got personal information including my answering yes to can you hear me.
I agreed to the service but then realized this is not how AARP operates It was a hard sell I tried to call back but only got a recording. They then told me the number was changed and to call on another number.
Later when I called back I received the normal AARP response
I believe some scammer got in control of you telephone number. I hope this will not mean trouble for me.
The call was made on Sunday June 23, in the afternoon,
My name is Leonard Primack [protected] 1
They also tried to sell Dish TV service
I like my insurance or benefits from AARP. You can use your rewards to shop. The only thing is, all of my order hasn't shown up. I have tried to contact customer service, but my watch for my spouse didn't work, my rollerball cologne never showed up. I emailed too. It's impossible to find on the site where to contact about orders. I did go through this with Ariel wines too. I used my pay pal account to handle the remaining problem. Unfortunately with my AARP, pay pal wasn't a check out option. Customer service has to get much better than this.
When given free information, given back rewards points it's like a bonus or a health fair. I was happy with that much.I was refunded for the missing merchandise. They promptly apologized. I do like the health plan for the price . I am unhappy occasionally. I don't want to give up just yet . Thank you for this site ! I gladly got a refund. Amy
We have been clients of Met Life for the past 29 years. Our policy premiums doubled approximately 5 years ago due to our age. Since that time, we have received minimal assistance...
They are con artists!! First they tried to tell me because they had to move my plumbing that they had to do a custom shower. Then the boss called and told him he had to add a...
[protected] I responded to an email from UHC to register for their new HealthID security service on-line which didn't work. I followed the direction to call their 1-800 customer...
My name is Connie Gary -----contact me @ [protected]@aol.com AARP billed without notification caused an over draft and stated a delay in reversing the charges even though I...
I was a member of AARP and bought Homeowners and Auto Insurance through Hartford Insurance in 2015. Since that time premiums have increased triple the amount for both homeowner...
My husband just had his humalog 100 u/ml kwik pen inj 3ml refilled at river falls, wi walgreens. the package I received was 10 pens??? this is 280 days, my husband is 87 has a...
I have been trying in vain to resolve the issue of premiums being taken out for my deceased father for 67 months following his death. I discovered this in December, 2017. My...
We rented a car through Budget using our AARP membership for a discount. We rented the car for 10 days. Because a family member had to have emergency surgery we had to cut our...
Allow me to warn you people about a new scam that is targeting seniors called Grandpad. When you take a complex product like a computer, which after all is what the Grandpad is, and you sell it to the heroes of our society, or elderly people like me, who have trouble remembering our phone numbers, and ask a bumbling marketing organization like AARP, working in cahoots with an incompetent cell phone network such as Consumer Cellular, what you have is a major recipe for disaster. These people are only out for one thing and that is your money.
It all begins when you pay too much for a computer pad with a fancy name. The Grandpad, after all, is more about marketing than technology. You are paying for that cute product name, it's darling on screen graphics, a few colorful buttons and millions of dollars in clever TV advertising sprinkled among the programs we old people watch every day. These ads lean heavily on our softest spot -- the grandkids.
Where they truly begin to take advantage of you is when you need your pad fixed, or tweaked, or serviced, or whatever they call it. Or they may want to sell you a warranty that will cover anything that might go wrong with it. It's not beyond the realm of reality to be soaked hundreds of dollars because they know you don't have a clue about what computers are all about.
So, look, if you go ahead with your plan to buy a Grandpad, please get one of your grandchildren or children to go with you so they can help you evaluate what you are offered. Or, if you have already bought one and you are not enjoying it, contact your local consumer protection office and file a complaint there. I'm sure they will already have brimming files on these two corporate jackals.
I found today that AARP does not have the best interest of seniors in mind. They are just like any other business, looking out for themselves and screwing the very people they swore to represent. They say they look for the best possible price to offer seniors when in reality they look to find who will line their own pockets more. United healthcare supplement is one of the most expensive plans with the worst coverage out in the market today, so why would a company who has senior's best interest in mind offer this product? More money in AARP's pocket. Luckily I found a better company less expensive with a much better plan. After visiting a senior SHINE program, and visiting the Medicare site, I was told that United Healthcare Part D would be the right choice for me, boy were they wrong. Seems after picking up my prescriptions yesterday and nearly going into sticker shock, I had to deal with the same incompetence from Symphonix staff as most of these AARP complaints had with AARP staff. As soon as I dump United Healthcare, I will dump my AARP membership never to return.
DO NOT ever use Optum RX through AARP to do a mail order prescription. I have been trying to get my dads prescriptions filled for the last 3 weeks and due to multiple errors that...
I needed a ride to down town Phoenix.I live in Mesa, Az..So I went on the internet to get a ride.They told me how much it is one way and then click here for a ride.Nice try, it...
I've repeatedly contacted aarp about the wrong names on the membership cards i've been sent. First, I received 2 cards for my husband and myself. My husband's name was correct...
I, too, thought this would be a practical and good-sized bag. When it arrived, the mailing envelope was so small that I didn't even know what was inside. I unfolded the "bag" and have yet to figure out how to wear/use it! It is the size of a camera bag, for those of you who remember that,
It was time to renew and so the bag did not sway me, but I was disappointed in the product. I believe I have gotten other nicer promotional gifts and this was certainly a let-down.
6.14.18, spent several hours calling [protected]. Four phone calls, (quartisha, naomi, jaclynn). I purchased on-line defensive driving courses for myself and my husband. Acct...
I received a renewal deal from AARP in March 2018 with a free gift of a travel bag. I paid to renew my membership early, but never got my free gift. I called AARP and they said...