Choice Home Warranty review: Payout washer warranty check

Since April 2025, I have been without a washer due to a warranty through this company. The individual contractor responsible for repairing the washer damaged it twice and subsequently offered a check to replace it, which was worth less than the original purchase price. I repeatedly contacted Choice warranty and inquired about the damages done to my washer and the check that had been mailed to me, as I had not received it. Consequently, I decided to discontinue any further service with the company and did not pay the remaining premium. As a result, I was required to pay and activate my account yesterday in order to receive the check that I had been waiting for since May 2025 when my account was active. I was also informed that I needed to pay $30 to expedite the check, but I discovered yesterday that they do not offer expedite if I pay $30. If I did not pay $30, I would have to wait another 90 days to receive a check that I did not receive the first check. The $30 is to reissue the check for 10days. Why was I required to activate my account for them to send me a check on the services that I had already paid for? I am still without a washer and was forced to activate my account just so they could send me a check. I also have a recording of the conversation yesterday with the supervisor. Plus I paid $85.00 for both service call.. I have contacted Choice Home Warranty three times, but I have not yet received a check for my washer.
During my last call, I was informed that I do not have an active claim and that my membership was canceled due to the complaint. However, I was also asked to reactivate my account to receive a check for a claim that I had already paid.
I am perplexed by this request, as I was previously informed that I had paid for the check and that I would not be required to pay a membership fee to reactivate my account. The fee to reissue the check is $30, and it is taking 10 days to receive. I called today and was told that it would take 30 days.
Despite my repeated calls and attempts to resolve this issue, I have still not received my check. I have been waiting for it since April and have been calling Choice Home Warranty until today. I have not received any proof of the company sending me anything, as I have never received the first or second check.
The representative today stated that the wait time was 30 days, but I had previously been informed that it would take 10 days. I am now concerned that I may have been misled by a manager who provided incorrect information. I do not have a washer nor the funds to pay for the payout of my check.
I am seeking compensation for the unnecessary stress and financial loss that I have experienced due to the confusion surrounding this matter.
Case manager phone is Laurel Mcfarlane [protected] ext 3213 was information giving today. Call with Choice Warranty have copy of both call.