Mutual of Omaha
reviews & complaints

I am filing this complaint on behalf of my Mother, Glenda Crockran, Coverage ID: 7859003 who passed on March 6, 2022. The Death claim was approved. I am the beneficiary, Catherine Mathews, had the payout go directly to the Robert C Henry Funeral Home who has not received any correspondence from the insurance company. I have called 4 times to address this issue with no solution. Do not know why this has not been taken care of. I can be reach at (937)3253268. Catherine Mathews

"Oh that agent no longer works here." That is what you all said. Removed 100.00 from my checking acct. since 2019.

every month for three yrs ! You have yet to call to resolve this ! and who is premiere marketting ? this came to light after moving from Oregon to AZ - -

No longer with the Oregon bank, you/they overdrew my acct ! NEVER asked for cancer insurance. Never signed ANYTHING. This is an outrage. Never record. a 'policy' like normal companies do. Sneaky way of draining somebody's money.

PLEASE answer this.

My complaint a is against an insurance company that should be embarrassed of calling themselves an insurance company. I had a disability policy with your company for 15 years. When I needed to use the disability plan you tried to figure every single way not to pay me.

In 2020 I had severe asthma caused by my other insurance company which, neglected to inform me they would stop paying for my life saving drug nucala. I have a rare autoimmune disorder called churg strauss syndrome where I make too many eosinophils, causing severe asthma. Consequently, I was out of work for 7 months not being able to breath. Your company is a disgrace. I'm going to bring this to the highest level I can

Dr charles gleason

My brother, John Oldfield, has been trying to resolve this for five months. He has durable power of attorney for his wife Nancy Oldfield. Nancy is in a nursing home. He has been trying to cancel the policy UR3766775 sending in a copy of his power of attorney and paperwork numerous times, talking to numerous customer service representatives and lastly Emily Kelly. The cancellation of this policy directly effects his getting financial help for her. He needs to have this done by the end of April 2022. He has been told the paperwork has not been received or other excuses. I would like to see some resolution as five months is inexcusable. If this causes financial hardship for him we will need to file legal action and go to Channel Seven in Boston for help. He may be reached at 508-381-0335. I am requesting a prompt response to this complaint. My email is [email protected]

I have had an active John Wayne Supplemental Cancer policy for decades. Now that I have cancer they are being extremely vague about how to submit a claim; no defined process, just send us the bills, totally vague. Others have posted similar barriers to submitting claims and that they are not paid as over the Policy details. I want to know specifically how to make a claim for the expenses of my cancer treatment not covered under my other insurance policies. I am disappointed in Mutual of Omaha.

The due date for the yearly payment of my life insurance (policy number 4959425) has now passed.
I live in the UK and cannot pay online as my bank does not have a "routing number"
I have called 3 times and written 2 emails regarding this issue.
The first time I called I was informed that I could use a credit card and pay over the phone.
When I called to pay, I was told that I had been given incorrect information and that this was not an option.
Since then, I have emailed 2X to get the relevant bank details in order to be able to instruct my bank to transfer the funds but have had no reply.
I have tried to call again today but with wait time of close to 10 minutes calling from the UK is not feasible.
I am now emailing a 3rd time in the hope that I will get a response so that I can make the payment.
I look forward to receiving the bank details from you. If for some reason this is not possible, please provide me with advice on alternative ways of making the payment for the UK.

Professor Eva Qwarnstrom
Hopwood House
High Moscar
Sheffield S6 6GR
UK

I retired From Brooklyn Public Library on .3/20/2021. The human Resource dept failed to provide me with the Portability form before 30 days. they sent me the form and I sent it in and mailed a 45.00 check which Mutual of Omaha cashed. I called and was informed that i was denied. I have been paying for group insurance bimonthly since 2013
Barbara Holland
7/27/1953 DOB
my group insurance number is G000BL42

My father who was also a life insurance agent with Mutual Omaha passed away in 2019.
All relevant claim forms were sent to Mutual Omaha and other insurance companies.
Mutual Omaha is yet to pay the claim, and use excuses to delay the claim.
Other insurance companies in New York have promptly paid the life insurance claim with similar claim documentation.
LINCOLN Life Insurance, NEW YORK Life Insurance and NATIONAL LIFE Insurance paid the insurance claim.
This is the difference between Life Insurance companies.
Mutual Omaha is delaying the claim for NO REASON.
Please be aware when you purchase a life insurance and buy from a reputed company.

Eevery where I go to try to log into my policy my wife's policy is brought u p. I called customer support and was told that I needed to use a different email address. It does no matter where I try to register a second account your system always brings up my wife's account. You have succeeded, my account is my account is secure, on one can access my account. How can I register a second account so that I can see both accounts online? Please help this is very, very, very frustrating. Help!

Regarding LTC payments due Bobbie Burns Policy #725010-98. Mr. Burns is due LTC back payments for the period of February 2020 through May 2020. Merrill Gardens at Siena Heights sent them 75 pages of documents back in November 2020. Every time I call they say they haven't received the information they requested. Merrill Gardens says they have sent it. I demanded a three way call on December 29 with both Mutual and Merrill Gardens. Mutual of Omaha admitted to have received the information back in November! (A three way call helped uncover the culprit in this case). Every time I have called, Mutual says they haven't gotten the information. I call Merrill Gardens and they have sent it. The Mutual Rep says they will forward to a representative to review! So what now? Another 2 months. Delaying payments and decisions is an art form to them.

This loan was taken out in June and has still not closed! I have spent close to $1, 000 with the appraisal and buying an executive membership at COSTCO, supplied all documents requested, have over 800 credit score, LTV 47%, taxes and insurance paid. The company dragged their feet and the interest rates went up. They want me to drop the loan because they can't process it. My processor that I started with no longer works with the company and my so called banker after not calling me all week left me a survey about how I want to proceed. I want him to call me and tell me the truth. This is a terrible way to treat a highly qualified customer. I have complained every week I went over 60 days refinancing. I am going to be at 120 days on Tuesday October 12th.

My grandmother, 90 years old, this month has been paying for burial insurance. She has paid over on both of the policies, and we would like to cash in on them so that my grandmother can pick out what she wants at her funeral home for her funeral and pay them. If she were to cash in on her $10, 000 she would get all of $3, 000 out of it. This is such a scam. Also, the people that my father and I have spoke with on the phone are arrogant.