Menu
Mutual of Omaha company logo
Mutual of Omaha
reviews & complaints

Mutual of Omaha
reviews & complaints

Learn how the rating is calculated

50 complaints
18 resolved 32 unresolved
File a complaint Table of contents
Claimed
This account has been claimed by Mutual of Omaha customer service / representatives through our verification process.
Click here to get notifications about new complaints of Mutual of Omaha. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
C
3:00 pm

Mutual of Omaha - Death Benefit payout

I am filing this complaint on behalf of my Mother, Glenda Crockran, Coverage ID: 7859003 who passed on March 6, 2022. The Death claim was approved. I am the beneficiary, Catherine Mathews, had the payout go directly to the Robert C Henry Funeral Home who has not received any correspondence from the insurance company. I have called 4 times to address this issue with no solution. Do not know why this has not been taken care of. I can be reach at (937)3253268. Catherine Mathews

Desired outcome: I would appreciate a prompt response to me or the funeral home

Read full review
Hide full review
K
7:49 pm
Verified customer This complaint was posted by a verified customer. Learn more

Mutual of Omaha - Erroneous "cancer" policy - never wanted, but were charged for it for THREE yrs.

"Oh that agent no longer works here." That is what you all said. Removed 100.00 from my checking acct. since 2019.

every month for three yrs ! You have yet to call to resolve this ! and who is premiere marketting ? this came to light after moving from Oregon to AZ - -

No longer with the Oregon bank, you/they overdrew my acct ! NEVER asked for cancer insurance. Never signed ANYTHING. This is an outrage. Never record. a 'policy' like normal companies do. Sneaky way of draining somebody's money.

PLEASE answer this.

Desired outcome: re-imburse me for approx. $ 3,000.00. End this fraud now.

Read full review
Hide full review
C
12:12 pm
Verified customer This complaint was posted by a verified customer. Learn more

Mutual of Omaha - Disability policy

My complaint a is against an insurance company that should be embarrassed of calling themselves an insurance company. I had a disability policy with your company for 15 years. When I needed to use the disability plan you tried to figure every single way not to pay me.

In 2020 I had severe asthma caused by my other insurance company which, neglected to inform me they would stop paying for my life saving drug nucala. I have a rare autoimmune disorder called churg strauss syndrome where I make too many eosinophils, causing severe asthma. Consequently, I was out of work for 7 months not being able to breath. Your company is a disgrace. I'm going to bring this to the highest level I can

Dr charles gleason

Desired outcome: I want to see you fined and lower your rating as an insurer

Read full review
Hide full review
ADVERTISIMENT
R
2:53 pm
Verified customer This complaint was posted by a verified customer. Learn more

Mutual of Omaha - cancellation of life insurance policy

My brother, John Oldfield, has been trying to resolve this for five months. He has durable power of attorney for his wife Nancy Oldfield. Nancy is in a nursing home. He has been trying to cancel the policy UR3766775 sending in a copy of his power of attorney and paperwork numerous times, talking to numerous customer service representatives and lastly Emily Kelly. The cancellation of this policy directly effects his getting financial help for her. He needs to have this done by the end of April 2022. He has been told the paperwork has not been received or other excuses. I would like to see some resolution as five months is inexcusable. If this causes financial hardship for him we will need to file legal action and go to Channel Seven in Boston for help. He may be reached at 508-381-0335. I am requesting a prompt response to this complaint. My email is [email protected]

Desired outcome: Cancel life insurance policy immediately.

Read full review
Hide full review
E

Mutual of Omaha - John Wayne cancer policy - claim

I have had an active John Wayne Supplemental Cancer policy for decades. Now that I have cancer they are being extremely vague about how to submit a claim; no defined process, just send us the bills, totally vague. Others have posted similar barriers to submitting claims and that they are not paid as over the Policy details. I want to know specifically how to make a claim for the expenses of my cancer treatment not covered under my other insurance policies. I am disappointed in Mutual of Omaha.

Desired outcome: Provide claims forms and detailed directions

Read full review
Hide full review
E
1:39 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mutual of Omaha - Lack of information regarding paying the yearly insurance instalment if living in Europe

The due date for the yearly payment of my life insurance (policy number 4959425) has now passed.
I live in the UK and cannot pay online as my bank does not have a "routing number"
I have called 3 times and written 2 emails regarding this issue.
The first time I called I was informed that I could use a credit card and pay over the phone.
When I called to pay, I was told that I had been given incorrect information and that this was not an option.
Since then, I have emailed 2X to get the relevant bank details in order to be able to instruct my bank to transfer the funds but have had no reply.
I have tried to call again today but with wait time of close to 10 minutes calling from the UK is not feasible.
I am now emailing a 3rd time in the hope that I will get a response so that I can make the payment.
I look forward to receiving the bank details from you. If for some reason this is not possible, please provide me with advice on alternative ways of making the payment for the UK.

Professor Eva Qwarnstrom
Hopwood House
High Moscar
Sheffield S6 6GR
UK

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
B
6:38 pm
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mutual of Omaha - Portability Application and my life Insurance

I retired From Brooklyn Public Library on .3/20/2021. The human Resource dept failed to provide me with the Portability form before 30 days. they sent me the form and I sent it in and mailed a 45.00 check which Mutual of Omaha cashed. I called and was informed that i was denied. I have been paying for group insurance bimonthly since 2013
Barbara Holland
7/27/1953 DOB
my group insurance number is G000BL42

Desired outcome: reinstate my life insurance

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
T
9:15 pm
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mutual of Omaha - Mutual omaha insurance claim process is very difficult

My father who was also a life insurance agent with Mutual Omaha passed away in 2019.
All relevant claim forms were sent to Mutual Omaha and other insurance companies.
Mutual Omaha is yet to pay the claim, and use excuses to delay the claim.
Other insurance companies in New York have promptly paid the life insurance claim with similar claim documentation.
LINCOLN Life Insurance, NEW YORK Life Insurance and NATIONAL LIFE Insurance paid the insurance claim.
This is the difference between Life Insurance companies.
Mutual Omaha is delaying the claim for NO REASON.
Please be aware when you purchase a life insurance and buy from a reputed company.

Desired outcome: PAYMENT OF THE LIFE INSURANCE CLAIM

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - Mortgage application loan # 1025894

We applied for a mortgage of $70, 000 with Mutual Of omaha for a set rate mortgage for 30 years. We were approved and a closing date of June 4 was set. All necessary banking paperwork, homeowners insurance of our current home, deed and title of our current home Were submitted by us. The mortgage broker informed us that we needed to get FEMA flood insurance...

Read full review
ADVERTISIMENT
D
3:31 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - Refinance gone bad

We started a refinance process on December 15th, 2020. I chose Mutual Mortgage because I was promised a great rate (2.75%) with no points required to secure the rate. My current lender was offering the same rate with 1 point (Roughly 3,000). After almost three months, we were expecting to close any day when I was asked if I could payoff my loan mod/partial...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mutual of Omaha - Unable to log in to may policyl

Eevery where I go to try to log into my policy my wife's policy is brought u p. I called customer support and was told that I needed to use a different email address. It does no matter where I try to register a second account your system always brings up my wife's account. You have succeeded, my account is my account is secure, on one can access my account. How can I register a second account so that I can see both accounts online? Please help this is very, very, very frustrating. Help!

Desired outcome: Be able to log into both of our accounts.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Mutual of Omaha - LTC payments

Regarding LTC payments due Bobbie Burns Policy #725010-98. Mr. Burns is due LTC back payments for the period of February 2020 through May 2020. Merrill Gardens at Siena Heights sent them 75 pages of documents back in November 2020. Every time I call they say they haven't received the information they requested. Merrill Gardens says they have sent it. I demanded a three way call on December 29 with both Mutual and Merrill Gardens. Mutual of Omaha admitted to have received the information back in November! (A three way call helped uncover the culprit in this case). Every time I have called, Mutual says they haven't gotten the information. I call Merrill Gardens and they have sent it. The Mutual Rep says they will forward to a representative to review! So what now? Another 2 months. Delaying payments and decisions is an art form to them.

Desired outcome: Pay the damn benefits Mr. Burns is due!

Read full review
Hide full review
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - Setting up an online account

We are a senior citizen household, and my husband and I share a common email address. My husband does not use email except as a contact address. MoO contacted my husband, through our shared email address, to sign up for online services, so with his permission, I enrolled him. When I went to sign myself up, I was blocked because MoO's policy indicates that 2...

Read full review
M
9:27 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - Refinance mortgage

loan no 172102470096 A loan officer named Tyler Hall contacted me over the phone and took my refinance loan application on June 12, 2020. I have an excellent credit score and a LTV under 50. I am employed as a teacher. Tyler told me that if I took out an Executive Membership at Costco I would qualify for discounted lender's fees. He also told me that I had...

Read full review
ADVERTISIMENT
M
9:03 pm

Mutual of Omaha - Refinance loan # 17210247096

This loan was taken out in June and has still not closed! I have spent close to $1, 000 with the appraisal and buying an executive membership at COSTCO, supplied all documents requested, have over 800 credit score, LTV 47%, taxes and insurance paid. The company dragged their feet and the interest rates went up. They want me to drop the loan because they can't process it. My processor that I started with no longer works with the company and my so called banker after not calling me all week left me a survey about how I want to proceed. I want him to call me and tell me the truth. This is a terrible way to treat a highly qualified customer. I have complained every week I went over 60 days refinancing. I am going to be at 120 days on Tuesday October 12th.

Read full review
Hide full review
R
11:05 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - Failure to close loan

I applied for a refinance on 06.12.2020. I was approved and was scheduled to close on 08.12.2020 but the title company did not provide the title. We tried to use a local title company in New Mexico but the cost was too high. The lender tried to find another title company and then the processor informed me that she no longer worked for M of O on Sept. 25th...

Read full review
C
11:51 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - Mortgage service

I applied for a home equity loan on may 18, 2020. Initially the "loan officer" was very "eager" to get my business. However, it's been a nightmare of a journey with him. After completing all the necessary documents around may 28, 2020, I heard nothing back from him until I reached out to him on june 16. He provided an update that it was going to...

Read full review
K
1:55 pm
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Mutual of Omaha - mutual of omaha burial insurance - scam

My grandmother, 90 years old, this month has been paying for burial insurance. She has paid over on both of the policies, and we would like to cash in on them so that my grandmother can pick out what she wants at her funeral home for her funeral and pay them. If she were to cash in on her $10, 000 she would get all of $3, 000 out of it. This is such a scam. Also, the people that my father and I have spoke with on the phone are arrogant.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
R
2:58 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - claims for hospitalization policy fraudulently taken out of her checking account.

This company has been taking premiums out of my mother's checking account for over a year for a hospital policy she never signed for. When she was hospitalized with a broken hip on August 31, 2018, we found out this was a policy and I contacted Mutual of Omaha and they told us to file a claim. I did for my mother I was her POA and sent the documents proving...

Read full review
D
4:06 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mutual of Omaha - insurance

United or Mutual of Omaha has taken 3 withdrawals from my checking account. In the amounts of $112.53, $52.22, and another for $52.22. I have not signed up for any new insurance. I have checked on line and this seems like a frequent occurrence for the company. There are several complaints listed for the same type of issue involving other people. They have...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Mutual of Omaha contacts

ADVERTISIMENT

Mutual of Omaha representatives

Mutual of Omaha Customer Service
United DTC Insurance / Mutual of Omaha Life Insurance Company
ADVERTISIMENT