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Health & Life Insurance Mutual of Omaha
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Mutual of Omaha

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Mutual of Omaha Customer Service Contacts

+1 800 775 1000 (Customer Service)
3300 Mutual of Omaha Plaza
Omaha, Nebraska
United States - 68175

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Mutual of Omaha Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Mutual of Omaha — Unable to log in to may policyl

Eevery where I go to try to log into my policy my wife's policy is brought u p. I called customer support and was told that I needed to use a different email address. It does no matter where I try to register a second account your system always brings up my wife's account. You have succeeded, my account is my account is secure, on one can access my account. How can I register a second account so that I can see both accounts online? Please help this is very, very, very frustrating. Help!!!

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    RESOLVED

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    • Mutual of Omaha's response · Feb 01, 2021

      Hi, William. Thank you for reaching out. Our Customer Care team is available to help by calling [protected] Monday through Thursday, 7 a.m. to 5:30 p.m. and Fridays, 7 a.m. to 5 p.m. or by email at [email protected]

    Mutual of Omaha — LTC payments

    Regarding LTC payments due Bobbie Burns Policy #[protected]. Mr. Burns is due LTC back payments for the period of February 2020 through May 2020. Merrill Gardens at Siena Heights sent them 75 pages of documents back in November 2020. Every time I call they say they haven't received the information they requested. Merrill Gardens says they have sent it. I demanded a three way call on December 29 with both Mutual and Merrill Gardens. Mutual of Omaha admitted to have received the information back in November! (A three way call helped uncover the culprit in this case). Every time I have called, Mutual says they haven't gotten the information. I call Merrill Gardens and they have sent it. The Mutual Rep says they will forward to a representative to review! So what now? Another 2 months. Delaying payments and decisions is an art form to them.

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      Oct 20, 2020

      Mutual of Omaha — Setting up an online account

      We are a senior citizen household, and my husband and I share a common email address. My husband does not use...

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      Oct 16, 2020

      Mutual of Omaha — Refinance mortgage

      loan no [protected] A loan officer named Tyler Hall contacted me over the phone and took my refinance loan...

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      Mutual of Omaha — Refinance loan # [protected]

      This loan was taken out in June and has still not closed! I have spent close to $1, 000 with the appraisal and buying an executive membership at COSTCO, supplied all documents requested, have over 800 credit score, LTV 47%, taxes and insurance paid. The company dragged their feet and the interest rates went up. They want me to drop the loan because they can't process it. My processor that I started with no longer works with the company and my so called banker after not calling me all week left me a survey about how I want to proceed. I want him to call me and tell me the truth. This is a terrible way to treat a highly qualified customer. I have complained every week I went over 60 days refinancing. I am going to be at 120 days on Tuesday October 12th.

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        Aug 17, 2020

        Mutual of Omaha — Mortgage service

        I applied for a home equity loan on may 18, 2020. Initially the "loan officer" was very "eager" to get my...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Mutual of Omaha — mutual of omaha burial insurance - scam

        My grandmother, 90 years old, this month has been paying for burial insurance. She has paid over on both of the policies, and we would like to cash in on them so that my grandmother can pick out what she wants at her funeral home for her funeral and pay them. If she were to cash in on her $10, 000 she would get all of $3, 000 out of it. This is such a scam. Also, the people that my father and I have spoke with on the phone are arrogant.

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          • Mutual of Omaha's response · Jul 30, 2019

            Hi, Kayla. Thank you for taking the time to provide a review. We take your concerns seriously and would like to speak further with you. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Mutual of Omaha Insurance Company / United DTC Insurance — claims for hospitalization policy fraudulently taken out of her checking account.

          This company has been taking premiums out of my mother's checking account for over a year for a hospital...

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          Mutual of Omaha Insurance Company / United DTC Insurance — insurance

          United or Mutual of Omaha has taken 3 withdrawals from my checking account. In the amounts of $112.53...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Mutual of Omaha Insurance Company / United DTC Insurance — my mother mrs. minnie vijayamma gulla premiums

          Hello You have been deducting premiums from my Bank of America bank account from years for my mother . I...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Mutual of Omaha Insurance Company / United DTC Insurance — dtc

          Hi I'm Lori Rouch and Im trying to see if I can be rembursed for the last two months ( August - September ...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Mutual of Omaha Insurance Company / United DTC Insurance — premium

          I signed up for a $30, 000 policy. Inquired about my daughter. Today I looked at my bank statement and her...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Mutual of Omaha Insurance Company / United DTC Insurance — no policy papers

          I have asked a couple of times to receive papers for this policy they get paid every month from my bank...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           United DTC Insurance / Mutual of Omaha Insurance Company — canceling policy and two weeks to contact service 1st the ser rep hung up on me

          My mother has been trying two weeks to contact customers service representatives for united dtc insurance...

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          United DTC Insurance — I need to know how to file a claim

          Susan Kay Glenn Clinton SS#[protected] 1273 Country Place Dr Houston, TX 77079 Phone/Text...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Mutual of Omaha — disability insurance

          I feel like I always get the run around when I call to check my claim. They say that my doctor hasn't sent...

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          Nebraska City

          Mutual of Omaha Insurance Company / United DTC Insurance — my insurance

          Every month since I took out this insurance you guys have deducted it from my bank account under the name...

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          Chester

          United DTC Life Insurance Company — life insurance

          My mother passed away on 9/11/17 she had a accidental fall down the stairs in our home she was air lifted to...

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          United/DTC — life insurance

          Have a premium taken out every month, now I hear it is a scam, and I want to reach this company. I also want...

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          United/DTC Insurance — insurance / take out money that they did not have the right to.

          My name is Rebecca and my Uncle and Auntie are in a Elderly Abuse case of Explortation of money and property...

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