SUBMIT A COMPLAINT

Mutual of Omaha

Mutual of Omaha Insurance Company

3300 Mutual of Omaha Plaza
Omaha, Nebraska
United States - 68175

Customer Service

+1 800 775 1000(Customer Service) 33 7
+1 800 205 8193(Sales) 5 1
For more than a century, Mutual of Omaha has been committed to listening to our customers and helping them through life's transitions by providing an array of insurance, financial and banking products.
We help our customers protect what they care about and achieve their financial goals.

Complaints & Reviews

[Resolved] mutual of omaha burial insurance - scam

My grandmother, 90 years old, this month has been paying for burial insurance. She has paid over on both of the policies, and we would like to cash in on them so that my grandmother can pick out what she wants at her funeral home for her funeral and pay them. If she were to cash in on her $10, 000 she would get all of $3, 000 out of it. This is such a scam. Also, the people that my father and I have spoke with on the phone are arrogant.

  • Mutual of Omaha's response · Jul 30, 2019

    Hi, Kayla. Thank you for taking the time to provide a review. We take your concerns seriously and would like to speak further with you. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

[Resolved] Mutual of Omaha Insurance Company / United DTC Insurance — claims for hospitalization policy fraudulently taken out of her checking account.

This company has been taking premiums out of my mother's checking account for over a year for a hospital policy she never signed for. When she was hospitalized with a broken hip...

Mutual of Omaha Insurance Company / United DTC Insurance — insurance

United or Mutual of Omaha has taken 3 withdrawals from my checking account. In the amounts of $112.53, $52.22, and another for $52.22. I have not signed up for any new insurance...

[Resolved] Mutual of Omaha Insurance Company / United DTC Insurancemy mother mrs. minnie vijayamma gulla premiums

Hello
You have been deducting premiums from my Bank of America bank account from years for my mother . I have the copy of the insurance policy application which I submitted for my mother Minnie vijayamma Gulla with my bank account is with me . I see you changed my mother's name and started taking money out on my wife's name and taking premiums for my wife . I am filing a case on this. If you are a real company respond to me via email with your phone number . [protected]@msn.com. Ermest Gulla.

  • Mutual of Omaha's response · Oct 10, 2018

    Hi, Ermest. Thank you for taking the time to provide a review. We have passed your request on to our customer care team, and one of our customer care associates will be in touch.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

[Resolved] Mutual of Omaha Insurance Company / United DTC Insurance — dtc

Hi I'm Lori Rouch and Im trying to see if I can be rembursed for the last two months ( August - September ) this has come out of my checking account in the amount of $42.00. There...

[Resolved] Mutual of Omaha Insurance Company / United DTC Insurancepremium

I signed up for a $30, 000 policy. Inquired about my daughter.
Today I looked at my bank statement and her bank statement. Both have withdrawals from Mutual of Omaha.
I called the insurance company..they have my policy at only $10, 000 but there is another policy for me for the same amount, so I'm being double billed for 1/3 of the insurance I signed up for.
I never received anything in the mail whatsoever.
They will not fix this problem or reimburse my daughter.
Policies have been cancelled.
I cannot get the information about the salesman.
I am very angry.

  • Mutual of Omaha's response · Sep 06, 2018

    Thank you for taking the time to provide a review. We take your concerns seriously and look forward to hearing how we can better serve you next time. Please email your name, phone number and the best time to reach you to [email protected], and one of our customer care associates will be in touch.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

[Resolved] Mutual of Omaha Insurance Company / United DTC Insurance — no policy papers

I have asked a couple of times to receive papers for this policy they get paid every month from my bank account but have never received paper work for that policy maybe I need to...

[Resolved] United DTC Insurance / Mutual of Omaha Insurance Company — canceling policy and two weeks to contact service 1st the ser rep hung up on me

My mother has been trying two weeks to contact customers service representatives for united dtc insurance. The first time i got a hold of them the customer rep hangs up on me...

United DTC InsuranceI need to know how to file a claim

Susan Kay Glenn Clinton
SS#[protected]
1273 Country Place Dr
Houston, TX 77079
Phone/Text: [protected]
email: [protected]@yahoo.com
My premium is $30.70 per month.
My bank withdrawal for May 18th was: 180507 5R7jx9

I forgot I had this policy so have never filed. How far can I go back to file?

My dentist told me to file a claim today and gave me a printout of my expenses. Please advise as to how to proceed. Thanks so much.

Kay Clinton

  • Do
    Donna Thacker Oct 22, 2018

    You need to block your social security number. Any one can see it and possibly steal your identity.

    0 Votes

[Resolved] disability insurance

I feel like I always get the run around when I call to check my claim. They say that my doctor hasn't sent records only to be told by my doctor they never. received a request for...

Mutual of Omaha Insurance Company / United DTC Insurance — my insurance

Every month since I took out this insurance you guys have deducted it from my bank account under the name Anita McCallister and that is not the name on the policy. If it is not...

United DTC Life Insurance Companylife insurance

My mother passed away on 9/11/17 she had a accidental fall down the stairs in our home she was air lifted to boston medical center on. 9/10/17 and died the following day 9/11/17 from blunt head tram she was 68. My family has been looking thou her bank statements and we noticed charges on there for $29.70 a month since 2006 I don't even know if she even noticed it, she never told anyone about this policy and we haven't found a paper policy anywhere in our home. They riped ed her off cause we cant get a hold of this company at all if there was a policy they should be paying the claim to the family I talked to a lawyer and he said we should go to court.

  • Mutual of Omaha's response · Nov 06, 2017

    Hi, Donna. Thanks for reaching out and please accept our condolences. We would like to discuss this matter with you further and obtain additional information and provide assistance if possible. Please email your Mother's name, date of birth, along with your phone number and the best time to reach you to [email protected] We look forward to speaking with you.

  • Updated by Donna Markelionis · Mar 20, 2018

    BROCKTON MA 02301

  • Sh
    Shaun R. Nov 05, 2017

    Hi Donna. My sincere condolences. A quick search of the description you've provided comes up with, "United/DTC, or Direct-to-Customer, is a feature of Mutual of Omaha Life Insurance." So it would seem the solution would be to contact Mutual of Omaha for a copy of the policy.

    0 Votes

United/DTC — life insurance

Have a premium taken out every month, now I hear it is a scam, and I want to reach this company. I also want to report to authorities. Do you know how to reach this company?...

United/DTC Insurance — insurance / take out money that they did not have the right to.

My name is Rebecca and my Uncle and Auntie are in a Elderly Abuse case of Explortation of money and property. I have been trying to find this United/DTC Premium Insurance addre...

United/DTCpremium withdrawal

I have 3 United/DTC payment premiums coming out of my check. They have been coming out of my check for at least 6 months. One has a bunch of X's and R6H for 45.00 for a total of at least $270.00 . I have one 7LH and 2214 in the amount of $15.00. And one for 8341 8201 for $11.50. Please check into these accounts. I would be reimbursed for the amounts denoted in this comment at a 6 month rate. Thank you

  • Ja
    Jan the Widow May 07, 2018

    united dtc life insurance Company has been taking $50.25 a month from My checking account.
    I just went to look for My policies and I do not have one from them. I honestly don't know how long
    this has been going on because I just figured I had a policy with them. I DO NOT!!

    0 Votes
  • Co
    cool guys gaming May 08, 2018

    Contact information for DTC policy? I did not sign up for this.

    0 Votes

ur34452847 life insurance policy payment for thomas g. hall

I opened an account effective 11/08/2015. The method of payment setup was bank draft against my checking account. Every month on the 1st thru the 3rd. your Company drafted my...

online account registration

I registered my account on Jan 6th 2017 and all input was accepted, I then tried to review my account, the account was not fully registered and provided incomplete status of my...

united/ dtc — this company called me because I had put I needed life insurance so things could be taken care of when I die

when I talked to them i was not sure that this was the place or action i wanted to take. she asked for my bank account # and I hesitated and she told me they would not use it...

United DTC Insurance / Mutual of Omaha Life Insurance Company — life insurance unauthorized checking account charges

United/DTC Ins. Prem. 160811 is charging me $51.29 a month for a life insurance policy worth $100, 000.00 on my wife, Thelma Estelle Hanks, who passed away on June 28, 2016. I...

United Dtc Insurance Co — insurance

I have had ACH debits from my bank account from United DTC Insurance Premiums since May 29, 2015 that total $1507.00. I recently had a heart attack and went online to request...

Mutual of Omaha Insurancemonthly life insurance premiums raised

In December I started a policy for monthly payments of 49.50 to be taked from my account on the 28th of each month. On 2/29 & 3/28 unouthorized charges of 87.50 was taken from my account. This is totally unexceptable. And I expect it to be reversed and if not made correctly I will be forced to take further action.

United dtcunited dtc [protected]

Just noticed an amount of $59.79 being deducted from my checking acct. for United DTC??? I never heard of such a company & spent nearly all morning with United healthcare trying to track this down. Will contact the BBB. Must have these funds reversed, Never Authorized such an amount, + have no knowledge of United DTC???? Billed on Feb. 17th, 2016 on my Chase checking acct.

Mia Lipschutz
[protected]

  • Bu
    bugsyboo Jul 08, 2018

    the united dtc is mutual of Omaha life insurance company they sensd out different policies through the mail with opportunities for cancer, life, dental etc

    1 Votes

United DTC Insurance — got ripped off

I think I just got ripped off, by this company, no phone number with information from my bank. I tried to call them since they charged my account $121.00 for an insurance policy...

badgering insults slaunder

81553 I was contacted by Anthony Chase from Mutual of Omaha and he wanted me to schedule an interview. I emailed Thanks but no thanks I am not interested in selling insurance. He sent...

United Dtc Insurance Co — unauthorized charges

I recently found out that the company United Dtc Insurance Co charged my account for 6 months. They took about $200 in total. When I searched for their contact information, I wa...

method of pyment

On September 27, 2013, I contacted a customer service representative and attempted to make payments on two seperate policies. I was informed that I was within a thirty day grace...

Mutual of Omaha Insurance Co — misleading and taking out duplicate pmts

I thought Mutual of Omaha was a reputable company. They cashed my check for premium and in 7 days withdrew another pmt. I have spent numerous hours on the phone on hold and never...

Mutual of Omaha Insurancemisleading new agents

The Mutual of Omaha management advertised. Industry Leading Training. Work for yourself but not by yourself. Displayed income earning scenarios for first year agents easily making $70 to $80K per year. With greater possibilities of over $110K. Thus justifying paying $750 per months for a proven lead purchasing program.

Managers stated new policy's should be set up as BSP. (monthly bank service plan). The managers never mentioned a BSP cuts your up-front commission in half making the product management pushed us to sell cost more in gas and lead price then the commission pays. This has me paying Mutual of Omaha out of my personal money to give them new business.

In my interviews I was told I would receive higher commissions if I came under contract with no bonus or trips. Reality has been I receive less then standard agents. My complaints to upper management offered a polite phone call stating new agents are Mutual of Omaha's number ONE customers and things are going to change soon. Next week something is happening that can not be discussed. 2 weeks later, NO CHANGES explanations, phone calls, or replies to many e-mails.

The training and support stated and advertised was miss-stated. The compensation was miss-stated. After several months I am in debt to Mutual of Omaha over $700 dollars on top of my $1100.00 in fuel expenses. 5 policies written BSP for a potential commission of less then $250.00...

The General Manager addressed my complaints and said he could not help me because of the contract they made for me is a HIGHBREED. He also said he would eliminate my debt to Mutual of Omaha because it is the right thing to do and he said he is a nice guy. I responded to his debt offer 1 week later and it is not eliminated. He wanted to know what my plans are. He NEVER made any stipulations when the offer was made.

It appears more false statements made verbally. These verbal miss-statements have happened on all levels of management. From District Hiring managers, General mangers and main office directors. And HR offers no explanation to my Hiring managers statements I would be paid higher commissions. Rather they quote contract paragraphs on pages in the contract I never signed or was shown when I did sign contracts. These were added with out my approval or review.

Mutual of Omaha Medigap Policy — mid year premium increase

My wife and I have supplemental Medicare insurance (Mediagap)through Mutual of Omaha. We have received notices of a 20+% premium increase for the last quarter of the 2011 fiscal...

cancer policy wont pay

I am 50years old with 30 years experience as a licensed insurance agent. So I have some experience in claims, but this is a nightmare!

My mother purchased a Cancer Policy underwritten by Mutual of Omaha. The actual policy was called “John Wayne" Cancer policy. I called the claims dept and asked what claim forms were needed to process a claim. The rep informed me" Oh, we don’t use claim forms, they are too confusing, just send us all your mothers medical records and we will pay the benefits’ available” . NOT!

After faxing over 300 documents, pathology reports, HC1500, and every document associated with her cancer. They paid $ 65.00 on over $ 80, 000 in bills.

Now I am told I need Diagnosis codes but no one there can explain exactly what the codes are or where to get them. They give John Wayne a bad name.

The only thing worse is their customer service. Avoid Mutual of Omaha.

cancer insurance

In the past year I have had breast cnacer twice once on the right side and the second time on the left. As far as mutual of omaha is conserned you can only have breast cancer once. They would only pay for 30 radiation treatment and that out of 67 treatment. And only a portion of that. I submitted forms for the second breast cancer and they would not even acknowledge it. No letter no nothing. Since when is breast cancer limited to one side and not both. This company is a total rip off and I will not re-new my policy

  • Th
    thimble May 25, 2016

    I have had a cancer policy with Mutual of Omaha for 2 years and developed colon cancer on Mar.31 2016, due to a colonoposy, which I sent the result to the Mutual of Omaha, they never call so I contacted them, and not they told me I needed the surgeants, and hospital report, which Dr Russell sent them a Fax of the whole thing, 2 weeks later they said that they did not receive it, which Dr Russel's fax said that it went through. all thet do is hee-hay aeround trying to find a way to disclaim the cancer policy. I contacted them once again, now they said the policy was put on hold after 2 months, now they said they needed a report from my primary Dr. so O am in the process of doing that. It is all a punch of run around. all they want to do is write insurance polices, collect the mothy due then when something happens, you see what happens. And I still haven't collected anything. I will in the future conceal everything associated with this company, and would heavy suggest you look over all of your polices with this company. I am a Baptist Evangelist, and I do not go around to try to hurt any company or people, but enough is enough. I hope all will get a chance to read my complaint. Thank you

    0 Votes
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    Herrin Jan 11, 2018

    I have their cancer policy for a number of years The only claim I made was for skin cancer I could not be more satisfied.
    I only have praise for this company

    0 Votes

Mutual of Omaha Whole Lifeclaims processing

Filed a death benefit claim and they waited until the last possible day to complete the review, before they send you any response. Not 10-14 business days. 15 business days.

What a scam to earn interest on our money. Just pay the frickin claim you money hungry ###.

  • Di
    Diana Rodriguez68 Oct 16, 2019

    Hello I'm recently being appointed as a replacement PR. My sister was removed as PR by the probate judge in court for a couple of reasons. My question is how do i find out if she cashed out the insurances or if they still are active.?

    0 Votes

fraud and scam

I was a seasoned insurance agent and relocated so naturally I needed a job. Mutual Of Omaha has a great reputation so I thought it was a great fit. I began to write business and...