Latest Reviews and Complaints
Disconnecting service
I was on the phone on 10/22/25 for 40 minutes and 29 seconds trying to disconnect my service. I called about 4 times to have my connection fixed but was finally told that my service wasn't large enough and there was no upgrade for me. This info prompted me to go elsewhere. I was emotionally drained after this as I am usually a nice and patient person but...
Read full complaintTechs not able to perform service.
I was on hold or talking to agents for almost 3 HOURS this morning and they still have not been able to put my account on seasonal hold. I’m supposed to be getting a call back now to accomplish it but this is ridiculous. It should be a straightforward process and every tech should be able to do it! It takes a long time every year, but this has been the longest. If I had an option for another company, I certainly would take it.
Read full review11 Optimum Reviews
Optimum’s earns a 1.2-star rating from 11 reviews and 1034 complaints, showing that the majority of subscribers are dissatisfied with service.
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Optimum has turned into an overpriced joke
The most absurd situation — after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when you...
Read full reviewPoor service
Had two mobile lines for three years with nothing but problems, dropped calls, missed text messages, poor internet connection even when connected to home Wi-Fi and no solutions from customer service wish we could have cancelled sooner but we got a supposed bundle deal. Switched back to consumer cellular but to pour salt in the wound it took almost three...
Read full reviewThe worst internet/cable company
I have been a customer of Optimum since they were Cablevision! I wish I could say they’ve improved. They have NOT! I’m paying $270 a month for a basic Cable package plus basic Internet service. It’s freaking RIDICULOUS. I hardly get any channels. Then when I have a problem and try to reach a human I’m on hold for an hour. Getting in touch with an actual person is nearly impossible!
If you can AVOID OPTIMUM like the PLAGUE.
Recommendation: Avoid OPTIMUM no matter how many iPhones they offer .
Worst internet provider
I have been with Optimum for a year and half and not by choice but because it is the only provider in my area. It is costly and not worth the money with the service they provide. I work from home and internet has been getting worse each time. Kids play games and do streaming and that doesn't even work. When watching TV, it constantly lags. I have had enough...
Read full review21 years a customer...don't expect a "thank you"
We turned in our cable box years ago and cancelled Cable TV, only using Internet. Tech site visit stated we still showed a box on the account. I called, was issued control number, they would get back to me and discuss some reasonable credit to us. Still chasing, and todays call said 'Company Policy' no credit.
Looking for new service now.
billed $367 for services already canceled
My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10. After canceling the TV and Phone, I learned I was paying $109 for internet...
Read full reviewDon't buy a samsung android phone
Year and a half old and have had issues from day one. Lost color! Then it was giving me negatives! Called Samsung and was told I would have to send them my phone and wait for it to be returned. Who can be without their phone for 2 or more weeks? Now out of warranty and volume turns off by itself! Spent 30 minutes on the phone today with Samsung support and...
Read full reviewUpset customer
I cancelled my phone service about 5 years ago and yet all these years I have been charged 15.00 a month for this service. I was told my internet would be79.00 a month for internet only and never had a reason to check my bill as I trusted what the service provider told me. I want a refund for all those payments for the phone i cancelled YEARS ago.. I was told by a supervisor it is my fault. This is unacceptable as it is the company's fault and not the customer to be blamed. Please help me.
Recommendation: Do not use
same problem here. finally got them to cancel the non existant phone i havent had for years, they did give credit for some of it. yikes
horrible support
i have had trouble with my internet in Midland since i got here. 3 times in 1 months period! this 3rd time, i have been without internet for a week and 2 days as im typing this. they told me on Saturday, as a technician came out to trouble shoot it, that they will have to send someone else out here to fix it. and since they are coming from out of town, they wont get there until Friday, which is today. i called them yesterday, actually they called me. To verify if I was still without service. and i told them of course. you guys have some workers coming tomorrow to fix it. the guy told me there was nothing in the schedule or notes of that. so now thery are sending another technician tomorrow to check the problem...100/10 would not recommend!
Recommendation: dont. never.
totally get it. watch out they will charge u if they find a reason.
Screwed by Optimum
I was paying for 1gig until today July 17, 2023 from the beginning of the year. After complains about freezing or not connectivity, I found out I was receiving only 100mbps from this company. It is a shame that we have a cheating company when we really needed internet so much. Now I am looking for a better service and an honest company. Or maybe I have to stick with the cheating company? Miro (07940)
Recommendation: Keep checking your speed and make sure they do not screw you around.
Last week I filed a complaint against Optimum. After a technician came out to my home I was told I would be credited for loss channels.
Today I called and they refused and when I told them I would be filing a new complaint they disconnected both my tv and internet services.
This is intentionally harassment and retaliation
Account Elva Aguilar
Began April 10th to current date
[protected] - Elva Aguilar - Samsung Galaxy Note 10
[protected] - Joe Aguilar - Samsung Galaxy Note 10
Both Phones have no DATA caused by an outage which affected 4G/LTE phones for the last 5 days.
Why are you blocking my emails with the following message? 12/07/2024
email address= rlally@optonline.net
Spam detected by content scanner. Message rejected (ID 67530677002C967F)
If I could give 1/4 of a star I would , your service sucks. The boxes shut off by themselves,, the controllers are garbage and rarely function correctly, intermittently the channels change, shut down with the 3 blinking dots,
call the FCC or your senator
bait and switch method of marketing using $15 cell phone add on to your internet services ,that is useless ( 1 GB data and intermittant service, dropped critical calls, and NO customer service available unless you sit on the line for long periods of time.
If you want a phone and service that works you must pay more. FCC notified.
roger that
tech comes to my house to switch out old equiptment.ywo weeks later they shut my service without notification.when i call they tell me i didnt return there modem.now they want 500 $ they cant restore service for ten days.they are beyond terrible also tech left my gate open and my dog got out
everyone at optimum is very polite and very incompetent took two days to figure out why i was shut off.cant imagine how long it will take to get service back if im stupid enough to stay with them but this is a duopoly
totally agree
i just noticed that optimum had removed channel 143 from my basic TV service this was a channel i did watch now i have 1 less channel and you dont have many channels on there basic tv service already why did they do that ?/
Many channels buffer to were you can not even watch the program
1034 Optimum Complaints
Disconnection process
I am filing this complaint due to a distressing disconnection experience with Optimum that occurred on 10.18.2025. What should have been a simple cancellation became emotionally exhausting. The initial representative placed me on hold excessively but ultimately respected my decision. However, the supervisor, Caroline, repeatedly ignored my clear request to...
Read full complaintInternet
I called about a year ago because my internet was way too high. They said they could lower it, but I would have to switch over to their equipment. I said "NO" because I like my own equipment. Today, I call to cancel my service. I called at 2:28PM and was on the phone for over 47 minutes just to cancel. Then they end with "You will have 7 days to return our...
Read full complaintMobile phone fiasco
Optimum Mobile has caused such stress for me from day one when I was persuaded to change over from my trusted Consumer Cellular. While one of your reps was on the phone with me. That is when the nightmare started with endless calls asking whether I had received the pin. I finally gave up and asked to cancel the whole process. No matter what I tried I could...
Read full complaintIs Optimum Legit?
Optimum earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Optimum. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Optimum.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Optimum.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Optimum and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Optimum has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 1034 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Optimum. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Internet ans TV
Constantly have issues with the service, where channels freeze, then at times I get messages that this channel is not available to reboot my TV. My internet slows down. The customer service is horrible. When you call, attempting to speak with someone, you have to jump through hoops with the automated system that only understands making a payment. When you...
Read full complaintDriver technician in the permian basin
while driving through the midland Odessa area a driver driving truck #24190 was making dangerous and erratic lane changes tail gating and basically breaking many other driving rules unconcerned about the general public, as optimum has no direct line to voice my concern and yes I sat online on the phone with their "10 minute wait time" for an hour while never speaking to anyone, this is apparently of no concern to them
Read full complaintHelp line lied about problems and refused servey
Jump to Chat NavigationJump to Chat LogJump to Chat Input Now we will proceed with some troubleshooting steps. If that doesn't work I will go ahead and look for the available option. Are you comfortable troubleshooting? y First lets check the wires on your Gateway/Modem. Can you make sure the wires are in good condition and that they are securely connected...
Billing refund for period when there was no service (29 days)
I was billed for services I did not receive for over a month and denied a full refund for that time period. The facts are listed below: 1. On 2/25/25, I woke up to a house that had no services – no Internet, no Cable tv, and no landline telephone. 2. On 3/26/25, those services were restored. 3. I am on direct billing and: a. On 3/9, was charged $466.50 for...
Unauthorized charges
I never received equipment nor activated my cell phone. They did send sim card thru ups and I returned it. Called them numerous times and over the phone they say account cancelled, but would not provide written confirmation. They continue to harass me, by email, phone calls saying I owe charges. Liars and thieves. Have reported them to the ftc~ this has to stop! Cynthia Phillips 435 Stone Dr. Lufkin, Texas 75904
Read full complaintCustomer service representative
I'm contacting you in regard to my mother Sandra Hill. Although I finally resolved the problem(I hope). I had an issue disconnecting my cable service and was given a hard time doing so by your representative. My mom is currently in a nursing with dementia, and is mentally not able to adhere to the process of disconnecting the service. I Randell Hill an...
Read full complaintTrying to cancel landline
I called last week about canceling on my phone, we no longer use it. They said it would be done, it's still is hooked up. The customer service number bring halfway across the world and you can't understand anyone, I am not the person who says this. I will be dropping Optimum completely if something isn't done. Calling Optimum is a headache, and you cannot email them either
Read full complaintConstantly coming my home.
I would like for myself and my family to be removed from your list of homes to come by and try to sell your service to. We used your services and were very unhappy with them. We switched to a new provider over a year ago, and your personnel are still coming by trying to sell your services. This has happened on multiple occasions. Please remove our household from your list.
Read full complaintInstallation
Was talked into new fiber wiring for optimum tv and internet was with a tech for 3 hours while he changed it out was told at the end of it we have a problem it will be fixed by our computer dept in a few hours then you can start using your service, well 8 hours later no service then I’m told it’s on the pole outside and we need 72 hours to fix it now I have...
Read full complaintUse of card for over the counter purchases and creating an acct.
I have tried creating an acct. with no success. Looking at my card and entering my ID# T9910520001 it gets rejected. I do not find any other acct. info on my card. When trying to use my card for over the counter purchases it won’t work. Your site info is hard to understand. Please advise.
Desired outcome: being able to use my card and your store option's
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Mobile phone service, particularly non-service. Please read the information requested.
6 months ago I was solicited by Optimum Mobile to change one both of my phone service to them. Well, I did only one of my phones and my wife did not agree to Optimum's mobile service. My phone was never actually on Optimum mobile service, although I was charged and paid 6 months service. Optimum even had the audacity to assign a phone number to me in order...
Read full complaintTV
On or about the 10th of January, I turned out TV on to watch NBC. I get this message telling me that if I want to watch NBC now, I can go online to another company. For seven days, I can get free connection. After that I get 30% of this FEBU or something like that. I am already paying more than I should for the few channels that we watch. I don't speak...
Read full complaintNeedless charge
Dear Optimum Customer Support, I am writing to express my concern and dissatisfaction regarding an issue with my account. I recently noticed that I was signed up for an "Entertainment Support Package" without my consent or knowledge. I take customer service and billing transparency very seriously, and this situation has caused unnecessary frustration. To...
Read full complaint and 1 commentAll cable services and lack of communication from Optimum
During hurricane Helene the cables for Optimum service were damaged and downed. This was 27 Sept 2024.
Since then we have had two messages from Optimum via text. The fist saying ‘Service is restored’. The second on 14 October saying we’re aware of an outage.
Since then there has been ZERO communication or indication of service restoration timeline.
Claimed loss: So far $50 to my cell provider to cover extra data as there is no Optimum Wi-Fi.
Desired outcome: Some communication re. Timeline for restoration from Optimum
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
email assistance
opened chat box. The problem continues to be when i open an email i can read it fine, but when I print it, the email menu box blocks 1/2 of the email so I can only print 1/2 of the email. The first chat box guy said he wanted a picture so I did a screen shot and sent it to him. He then said Optimun does not help customers with email problems anymore. Wow. The second guy gave me the number to billing which I called. Once I explained the issue he said, Oh this is billing so we can't help you". I got back on the phone and ended up with billing again. This poor lady said that her manager would call me back in about 2 to 3 hours. I've heard this before and no one ever called me. Wow. What is the issue with you guys?
Claimed loss: my sanity
Desired outcome: regain my sanity
Confidential Information Hidden: This section contains confidential information visible to verified Optimum representatives only. If you are affiliated with Optimum, please claim your business to access these details.
Customer service
File complaints against customers. Services. Past few month about information to. My client bout credit on bill. Refund. Back. On card that was auto. Pay)
My. Name is lawrence castle attoney of law) will. File against
Customer services. We. Will. File complaint nys. Customer board next few. Months) my. Cilient. Was giving fasle.Informations. Each.
Customer service they gave him account number #.[protected])
They told him that that refund will. Be back. On card 3-5-business day)
Thank. You.
5/24/2024)
Claimed loss: $80.00 DOLLAR CREDIT TO.ACCOUNT.5/7/2024)
Desired outcome: CUSTOMER SERVICE
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(less) optimum is terrible!
Internet service goes down this morning for more then 30 minutes. I'm in a trade, lost service and consequently $3k. (Less) Optimum customer care doesn't care at all! They're chat trained service personnel says they understand, apologize, etc...They don't care, they don't have to; they're the only provider. Their service sucks and they're expensive. Last month a bill was passed that claims regulation will now be done by the Feds over internet throwing it in the same arena as water, gas, and utilities. Until this point We the People have never had an outlet to file a formal complaint to support and remedy our plight. How the hell is that even possible? What's happened to America?
Claimed loss: $3100
Desired outcome: Reimburse my account for $3100 as a result of internet being down and being responsible for me not being able to access my trading platform and execute a profitable trade.
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