Optimum

Optimum Cable line moving

Optimum Account should not have been created

I have cell service at a different provider. Last Wednesday i ordered Optimum Internet, it was set for Friday install. No problem, so far. Later I called back and tried to get Optimum to activate a new number on a phone of mine from another provider, I told him i still owed on that phone. The salesman said there shouldn't be any problem and it will be done...

Optimum Optimum is the worst company in entire world!

I write virtually ZERO bad reviews. I have been an OPTIMUM CUSTOMER for 8 years. I have spent Weeks of my life FIXING THEIR PROBLEMS-They have the WORST CUSTOMER SERVICE. EVERY TIME I CALL THEM I know I will be on the phone for a MINIMUM of 1 1/2 to 3 hours being passed All over the globe, supervisors etc. with people that barely speak English with ALL...

Optimum Terrible service! Spent hour just to resolve the billing issue.

Ref. Optimum Internet/mobile phone service. If anyone is thinking about ordering Internet and/or Optimum mobile phone service, think again. When I received what I thought was a fiber modem (what I ordered), they sent me a cable modem instead. I immediately returned it and asked them to cancel both the internet and phone service. Two weeks later I get a bill...

Optimum Angry

I was having problems with internet connection, somewhat they help me. The next day checking with my bank account I was charged $37.50 from Optimum/Mobile, I take it was for cell phone. Called about it and told them I didn't order the cell phone and refund my money. Later I got charged for $34.03, had to call about it and they said it was for service...

Optimum Mad

Had called optimum to get my service fix to where I can get into my email. Did get it to work. Next day had the same problem and he tried to help me but unable to get it to work. Anyway, the next day I notice I was charged for mobile, called to find out what is going on. Told him I do NOT WANT a cell phone because I have one. The problem I had trying to get...

Optimum Same crap different day

I only receive internet services from Optimum. The way my bill looks you would think that I have all three services. I am a disabled woman with a teenage son. I was treated poorly over the phone by Amad and then again got no results from Shahd. I made a payment a couple of weeks ago and now they want me to pay an additional 100 dollars no exception. I can...

Optimum Horrible

I've been paying 2gb for a year with many restarts and numerous calls to optimum due to lack of connection. I then had a technician come to my home to then tell me that the problem is that Optimum installed the wrong modem/router which is the root of my issue. Now 4 days later I have NO INTERNET. My kids are freaking out. No way to do Homework, School Work...

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Optimum Good luck trying to close the account

It took me over 2 hours to close the account and was only finally successful after calling back 4 times, lying and saying I was moving. EVEN THEN they wanted to know where, if someone would be living in my home, what my address was going to be in a location far, far away. I became a ranting lunatic during the first 3 calls because they would NOT close the...

Optimum Overpriced and does not care about long time customers

I have been a cable customer since 1979. Optimum raises my bill very often. In my opinion cable boxes they provide are a rip off. All modern TVs handle High Definition TV without a box. I will never use pay per view so why do they require me to have a cable box to watch the channels I pay for? There alone is around $30 they could knock off my bill. I wa...

Optimum Greedy greedy greedy

Optimum Pathetic billing and disconnect practices

Optimum Should be less than zero rating - horrible

Was on the phone 2 days ago for a better deal. Been with them forever. Bill went up again and Pat in some other country promised me $20 for 12 months with no changes to Cable, DVR and INTERNET plan. 1 day ago Showtime and 3 DVRs shut off. Called today and they said Pat lied to me and they were in retention out of country and could not do anything but give...

Optimum The very worst company in America... Not even close... Do not use!

Optimum Techs not able to perform service.

I was on hold or talking to agents for almost 3 HOURS this morning and they still have not been able to put my account on seasonal hold. I’m supposed to be getting a call back now to accomplish it but this is ridiculous. It should be a straightforward process and every tech should be able to do it! It takes a long time every year, but this has been the longest. If I had an option for another company, I certainly would take it.

Optimum Optimum has turned into an overpriced joke

The most absurd situation — after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when you...

Optimum Poor service

Had two mobile lines for three years with nothing but problems, dropped calls, missed text messages, poor internet connection even when connected to home Wi-Fi and no solutions from customer service wish we could have cancelled sooner but we got a supposed bundle deal. Switched back to consumer cellular but to pour salt in the wound it took almost three...

Optimum The worst internet/cable company

Optimum Worst internet provider

I have been with Optimum for a year and half and not by choice but because it is the only provider in my area. It is costly and not worth the money with the service they provide. I work from home and internet has been getting worse each time. Kids play games and do streaming and that doesn't even work. When watching TV, it constantly lags. I have had enough...

Optimum 21 years a customer...don't expect a "thank you"

Optimum billed $367 for services already canceled

My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10. After canceling the TV and Phone, I learned I was paying $109 for internet...

Optimum Don't buy a samsung android phone

Year and a half old and have had issues from day one. Lost color! Then it was giving me negatives! Called Samsung and was told I would have to send them my phone and wait for it to be returned. Who can be without their phone for 2 or more weeks? Now out of warranty and volume turns off by itself! Spent 30 minutes on the phone today with Samsung support and...

Optimum Cable in my back yard

Internet was installed on july 29th, 2026, cable was put through the wall of my house, ran across my back yard, over my fence across to a pole in my neighbors yard. I was told by the technician someone would come in 7-14 days to bury the cable and it's still there. I have called 8 times to inquire about this and have been told numerous things, but nothing has been the truth so far. Please help. Thanks

Optimum Internet service

I have Optimum Internet installed at my new residence at 18 Cross St, Netcong, NJ on 07/20/26. The service was interrupted several times right away. One time the service was out for over 24 hours, so I called to cancel. They kept me on the phone for 52 minutes. I was transferred multiple times and put on hold numerous times. They were trying to offer me...

Optimum Internet

I am getting a bill by mail to my correct address and they have the wrong address and account number on there web site . I called them about this and they say it takes a few billing cycles for the correct address change to take effect , I have never changed my address in the first place ..Now I received a bill for this month in the mail , but the web site says nothing is due

Optimum Charged for services not rendered

I inquired about bundling my internet, tv, and phone. Paid an activation fee. After speaking with my husband, we decided we did not want to change services. I called Optimum mobile and got transferred 5 different times trying to cancel my account. They never cancelled it and charged me the activation fee and monthly charge. We never unlocked our phones with...

Optimum opt mobile phone

Opt told me Malcolm Gibbs that if I transfer every thing over from TMobile i would not have any problems my number would transfer over successfully however im having a lot of problem right now i can't make phone calls because of sim card activation the people from Opt with customer care sometime i can't understand because of there strong accent right now i...

Optimum Cable TV Billing

Today, 8/18/26 I called Optimum questioning an overcharge on my bill. I explained I was told on 7/31/26 that my bill would be reduced by 27.99 commencing with my August bill. Then in August I get a notification that Optimum charged my account 235.90. I spoke with Alkepha who couldn't help me, I asked for a supervisor, after quite a long wait Justin came on...

Optimum Customer service

I have been pit on hold 5 times and when I got through the agent was in the billing department and couldn’t assist me so she transferred me and I ended up on hold again with bo answer! I would like to change my appointment time. I have been without Wi-Fi for several weeks and have been paying for my service. They cannot come out and fix the wire for another...

Optimum Charges for a phone did not receive and the service I don't have

I have been an Optimum customer since 2011. On June 11, 2026, I noticed a promotion and contacted customer service to switch to fiber optics, as the offer appeared attractive. The name of the customer service agent is Sicily, that was she said. During the call, I was informed that if I added mobile service, I would pay a total of $50 for both phone and...

Optimum Billing

Optimum offers a senior discount which is available for eligible seniors thru the PAAD program. I have been trying since 6/5 to have this discount applied to my account, all the reps that I have spoken to have confirmed that I do qualify for the discount but no one knows the procedure to apply it to my account. I have been disconnected and promised that...

Optimum Cell phone service

I’ve had an intermittent problem with your service from day 1. It’s been to the engineering dept.a few month ago. It was ok for a while but now it happened when I called the cardiologist when I was having problems after a pacemaker procedure. I couldn’t get thru. The problem is the(DTMF Tones are not being received at the called party. DTMF Tones are used...

Optimum Mobile service

I ordered a trade in for my wife's iPhone 11 to an iPhone 17. I did that on December 12th of 2025. Nobody had reached out to me. Nobody had forewarned me. I have mobile and Wi-Fi through you and I'm rethinking my choice entirely. I need someone from upper management to get back with me on this. I will not keep getting the run around each time I call you...

Optimum Billing

On Dec. 21st someone at Optimum entered 2 charges on my account. I did not authorize this charge at all. I have chatted with 2 optimum people and they could not remedy the situation, then referred me to another department, which was closed. This charge: -$213.42 Transaction date Dec 21, 2025 Posted date Dec 22, 2025 Optimum [protected], not only has caused my healthcare premium check to bounce, but possible others.

Optimum Internet

Almost impossible to cancel this worthless service. Multiple outages daily for months, can't get a cable replaced behind my house that is temporary. Employees taught to try to retain customers with super low offers. Told them I wouldn't stay with them if they paid me multiple times and just got the same bilge to try to retain me. In addition service should...

Optimum Cell phone service

I have been a customer with optimum for two years now and before that six years, I just started cell phone Service six months ago and a week ago I ordered a phone. I recorded the conversation with the customer service representative. As far as adding a new line to my service. I called back to find out what was going on with the phone and they told me that...

Optimum My internet and TV service

A few months ago, My bill was raised to over $130. I called Optimum customer service and they said the discount package I had expired. They said to wait a few weeks and call back in and it could be adjusted because they were coming out with new discount packages, I got this month's bill and they had raised it again to over $160! I am an 83 year old veteran...

Optimum Disconnecting service

I was on the phone on 10/22/25 for 40 minutes and 29 seconds trying to disconnect my service. I called about 4 times to have my connection fixed but was finally told that my service wasn't large enough and there was no upgrade for me. This info prompted me to go elsewhere. I was emotionally drained after this as I am usually a nice and patient person but...

Optimum Disconnection process

I am filing this complaint due to a distressing disconnection experience with Optimum that occurred on 10.18.2025. What should have been a simple cancellation became emotionally exhausting. The initial representative placed me on hold excessively but ultimately respected my decision. However, the supervisor, Caroline, repeatedly ignored my clear request to...

Optimum Internet

I called about a year ago because my internet was way too high. They said they could lower it, but I would have to switch over to their equipment. I said "NO" because I like my own equipment. Today, I call to cancel my service. I called at 2:28PM and was on the phone for over 47 minutes just to cancel. Then they end with "You will have 7 days to return our...

Optimum Mobile phone fiasco

Optimum Mobile has caused such stress for me from day one when I was persuaded to change over from my trusted Consumer Cellular. While one of your reps was on the phone with me. That is when the nightmare started with endless calls asking whether I had received the pin. I finally gave up and asked to cancel the whole process. No matter what I tried I could...

Optimum Internet ans TV