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Optimum Customer Service

1
Complaints385
Pending0
Resolved2

CSC Holdings LLC

6 Corporate Center Drive
Melville
New York
United States - 11747

Customer Support Phone Numbers

+1 866 200 7273(Customer Service) 25 38
+1 973 230 6048(New Jersey, CS) 12 11
+1 973 230 2037(New Jersey, Sales) 2 6
+1 203 870 2583(Connecticut, CS) 4 6
+1 203 870 2492(Connecticut, Sales) 2 4
+1 631 393 0637(Long Island, CS) 6 8
+1 631 393 0707(Long Island, Sales) 5 6
+1 718 860 3514(NY: Bronx / Brooklyn / Westchester, CS) 11 18
+1 718 975 1140(NY: Bronx / Brooklyn / Westchester, Sales) 2 6
+1-866-218-3259(Upgrade) 0 0
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 10:00 PM
Sun7:00 AM - 10:00 PM
Plus

Optimum Complaints & Reviews

Optimum / # 07836-319170-02-5 - tv, internet and telephone package - disconnect request was ignored

Op
Jul 19, 2019

My name is Svetlana Golub, 135 Ocean Parkway Apt 5R, Brooklyn NY, 11218 Optimum Account Number # 07836-319170-02-5 To whom it may concern, I have call on July 13, 2019 and requested to disconnect your service. On a same day July 13, 2019 the new Verizon triple play Service has been...

Optimum / Internet and Phone Cancellation

Js
Jul 19, 2019

When I was on the phone with the customer service line, I had requested to cancel my Optimum service due to numerous times where the optimum router would continuously blink red and I couldn't connect to the internet. The representative was very aggressive about keeping the Optimum service...

Optimum / optimum cancellation of phone/tv

Ta
Jul 18, 2019

I called Optimum to cancel some homes services that I have. After speaking with 2 other representatives one in the cancellation and one in the billing, I was transferred to another representative in the Cancellation dept, Steven. After explaining to Steven the info given during my 1st 2...

Optimum / internets

Dr
Jul 18, 2019

Scheduled a installation technician showed up too late and was not able to even start process demanded I remove shrubbery demanded that he will not put wire into house and basement that would have to wrap around house and drill a hole through outside of house this is not what we were told...

Optimum / internet service issues, equipment issues consistantly...

Al
Jul 14, 2019

Unable to get through to customer service via current automated phone system. Reported equipment issue (main cable box constantly displaying CS Registration message) Technical troubleshooting with representative was done but had not resolved issue. I was erroneously charged a technician...

Optimum / triple play cost and modem charges...

Pe
Jul 08, 2019

I've been a long time customer, senior citizen, on disability and I'm trying to do everything I can to reduce my bill. I've been asking for quite sometime now how to reduce my bill. I changed my billing cycle to suit my disability payments in the hopes that I can stop being charged $10.00...

Optimum / billing

Sh
Jul 08, 2019

Back in March I called to terminate my services and requested that the equipment e picked up. The rep on the phone informed me that a tech would be to my home on April 11 to pick up the equipment. No one ever showed. Last week I dropped the equipment to the optimum store since it became...

Optimum / all services

Sh
Jul 08, 2019

I am a new customer applying for cable which i just moved in 3 months ago i gave my social many times and i jave never had cable in my life and i was giving the run around i have kids with no tv for one week now and optimun is still asking for more infornation. I have mail other bills and...

Optimum / customer service cheryl "cy3"

Dd
Jul 05, 2019

I've been with optimum since 2009 and have always been on time with my payment even while on deployment so it comes as a surprise when my account didn't renew my automatic payment during one of my overseas deployment that I get my services disconnected. Easy fix pay what I owe and turn it...

Optimum / one of your idiot technicians

Al
Jul 04, 2019

Yesterday, 7/3/2019, one of your techinicians installed optimum at 0-121 Tunbridge Rd. in Fair Lawn N.J. I live across the street and the jerk left wire and a half empty orange juice container in front of my house. You need to trai your people better or not hire such slobs. I'm sure...

Optimum / service issues from moving

Ch
Jul 04, 2019

We moved from Jackson to Freehold. I called Optimum early June to inform them of the move and to request set up of new equipment for our new address for June 27, 2017. They were supposed to come June 27th, between 8 and 11. I called Optimum that morning around 8 am to confirm the...

Optimum / cancellation of service

Be
Jul 03, 2019

I called into the long island service line of Optimum to cancel my service as I am moving in with my fiance and putting up my house for sale. This is not something that I specifically wanted to say since my house may be empty during the sale process. The service person told me they require...

Optimum / terrible service / even worse customer service

Tr
Jul 03, 2019

Good Day, Upon extensive research of complaints on Cablevision, I am aware that this complaint would probably go no where. I had been an Optimum customer for years, tolerating the jacked up prices, policies that make no sense, terrible service and even worse, unknowledgeable, unhelpful...

Optimum / customer service

Fr
Jul 02, 2019

On 7/2/2019 at about 9:30 AM I called Optimum customer service, in Riverhead NY, to find out the procedure for acquiring DVR service. The rep asked what type of DVR I had and she checked to see what type of box it was. After checking the serial on the box, she offered me $12.99 service for...

Optimum / optimum bill and promotion

Un
Jul 01, 2019

I'm a new customer. I recently signed up for your current promotion: $64.99 Mo/1 Yr For Up To 200 Mbps Internet, 220+ Channels, 4K Ultra HD + $200 Prepaid Card The first bill came in early June, it was $233.74! I called customer service to inquire the reason and requested to speak to a...

Optimum / new promotion

El
Jun 28, 2019

I'm a new customer. I recently signed up for your current promotion: $64.99 Mo/1 Yr For Up To 200 Mbps Internet, 220+ Channels, 4K Ultra HD + $200 Prepaid Card I never received 220+ channels so I agreed to pay $10 extra to get channel 34 I never received my $200 prepaid card. I explained I...

Optimum / truck driver on hempstead turnpike levittown

Jb
Jun 25, 2019

how do I report a dangerous Optimum truck driver! Unbelievable I cant find a "contact us" link !!! Hempstead Turnpike Levittown Tuesday 6/25 about 5:30 pm truck number 724... throwing garbage out the drivers window and changing lanes without signaling !!! Management should take this loser...

Optimum / telephone, internet and tv

Ma
Jun 25, 2019

Friday, June 21, 2019-NO SERVICE Saturday and Sunday, June 22 & 23, 2019- NO SERVICE Sunday June 23, 2019-Called Tech Service-After an hour of working with a Technician advised I must return the Modem as it is a "paperweight" and a new one is needed. Monday, June 23, 2019-Went to Cablevision...

Optimum / phone reconnection

Ch
Jun 24, 2019

To The Honorable CEO of Optimum. MR DEXTER GOEI June 24, 2019 My Name is Chaim Neiman and I did a silly thing. I had Optimum for years, I thought I could get a cheaper bargain with your competitor, verizon. I switched to them and saw, It was no bargain. I left them, afyter 2 days. Came back...

Optimum / service and charges

Lo
Jun 24, 2019

Read my call in reports. Intermittent since since May. You sent a service guy who only plugged in his computer nothing else. Told my husband and me that it was out equipment. HD out OT out twice he said it was optimum still intermittent cable phone and emails. Another service guy comes out...

Optimum / altice

Al
Jun 24, 2019

I just ordered TV service with Altice, the techs were here this morning and installed all boxes on 4 tv's. It was not running when they left, they told me there was an outage and it will eventually install. Nothing happened, so I called optimum support and they told me that they need to...

Optimum / optimum points updating system

Sa
Jun 23, 2019

My mother purchased 2 bottles of Dermablend products at the Hillcrest (mall) Shoppers Drug Mart on May 30, 2019, and a bonus point of 10, 000 should be added to the optimum card. Right at the check-out, we didn't find the bonus points added, and enquired the cashier, but was told that it...

Optimum / $80.00 service call fee

Ma
Jun 21, 2019

I recently had trouble with my internet service and called the service center. A lovely person talked me through some tests over the phone and determined it was the signal to the modem. We scheduled a service call appointment; the service tech calling in advance and showing up on time. He...

Optimum / service/rep/issues

Ki
Jun 19, 2019

Hello My name is Georgette Campbell Account Number--08737-180596-135-5 I have been having numerous issues in the last couple weeks. This week will be the 3 time a tech will be coming to fix an issue. I was told that I wont be charged unless I was somehow at fault. I saw a bill with an...

Optimum / billing - account number - 07837-039116-04

Kr
Jun 19, 2019

New Account number - 07837-039116-04 Old Account number - 07837-0391160-26 We have been having issues with our account since the beginning of May and have been told every week that a supervisor will contact us and still have not been able to rectify our bill. I am going to give you a...

Optimum / billing/change of address

Vi
Jun 17, 2019

I need to reach the head of the company. Last night around 10pm my service was shut off. Bill is paid up to date. They are saying someone calling for a change of address and we definitely haven't moved. The cable is finally restored but I need a better explanation was to why and better...

Optimum / customer service

Sa
Jun 17, 2019

Worst customer service ever! Literally told me i had an attitude because i could not afford to pay my bill, which is not true because i actually over paid and they cut my service anyway. He refused to transfer me or let me speak to a manager after asking multiple times. Would say one thing...

Optimum / service

Al
Jun 14, 2019

For the last several months we have had problems with our TV as well as our internet. It goes on and off at times. We have called optimum and we have did the trouble shoot as requested. It works and then it goes back to having problems. One problem with the TV in the bedroom is that the...

Optimum / customer service/reception/outages

Ji
Jun 13, 2019

I tried talking to customer service this morning but there was so much background noise that they could not hear me. The person I was speaking with kept talking louder thinking I couldn't hear her but that was not the problem. The problem was that she couldn't hear me. Secondly, when she...

Optimum / installation of new services, phones, internet and tv.

Jm
Jun 12, 2019

The first thing that I noticed when the worker arrived was his white truck. Not an Optimum truck or logo anywhere. Ok, but he did have ID. So, all seemed to be good unti. 5 hours later & we still didnt have phone service. We called and asked that we get someone down as soon as possible...

Optimum / billing

Dh
Jun 12, 2019

i cancel my cable 1 week before my billing cycle ended with the rep on line.. on jan21 i had verizon installed my cable i thought optimun canceled // 2 month later I get a collection agency letter stating i owe feb and march> I tried calling customer service both time i was told a...

Optimum / billing

Me
Jun 11, 2019

I canceled my service due to a price increase of $40.00 after promo period. I asked to reduce my service to a basic package and was told it would not be any difference in price so I told them on 5/31/2019 that I would be discontinuing my service as soon as I could get the new provider to...

Optimum / pricing

Mi
Jun 10, 2019

Dear Sirs, I have been a customer since 1980. If that's not loyalty then perhaps you need to see a dictionary. Today I called my local office As I was instructed to do by someone in your corporate office last July. My first call I was on hold for 18 minutes, AFTER I spoke With a customer...

Optimum / service

De
Jun 07, 2019

the week before April 21 I called asked when my billing cycle was closing they told me April 21 .. I told them To close my account that I was cancelling them for they upped my bill and was not willing to work with me .. My cable was to be disconnected April 21 and Verizon install my cable...

Optimum / harassment of a senior citizen to accept service that has not been requested

Ce
Jun 05, 2019

Service was and is not requested for Julian Gordon at 219 Somerset St. New Brunswick, NJ. I called and told an Optimum representative service had not been requested from them. Yet they insist they will install. Someone reported to our current provider that they should suspend his Verizon...

Optimum / issue with service

Pi
Jun 05, 2019

I live in Edison, NJ and for the last 4 months we have been trying to get someone out to our street to reconnect Optimum wires from an old rotting pole to a new pole that was installed. I personally have called 4 times, 3 of my neighbors have also called to complain about the bad reception...

Optimum / unauthorized gold plan and request a refund

Mi
Jun 05, 2019

I am a senior citizen and have been with Optimum for over 20 years. I have the Optimum Value Plan. About May 25, 2019 I received a call from a Optimum sales rep that offered the balance of channels from 100 up. WITHOUT the HBO, CINEMAX, etc.. for additional $10. I took it. I then notice my...

Optimum / trying to cancel my account

Le
Jun 05, 2019

When I called to cancel my account, two man would not cancel it. She kept trying to sell me a cheaper plan even though I said I had already changed companies. She refused to cancel . When I asked to speak with her supervisor, she said she was the supervisor. She would not stop. It took 15...

Optimum / internet

Do
Jun 04, 2019

I am a fairly new customer. Never received a bill. They claimed they didn't have billing address which I know I gave them and they suspended service. I had to pay 95.00 to restore service. Then June 3rd I made arrangements with billing and assured service would not be suspended. Reference...

Optimum / billing

Pa
Jun 04, 2019

I ordered Optimum Internet service from optimum.com by live chatting with an agent. There was a $49 installation fee for the service. I told the agent that I am not comfortable with paying installation fees. So he notified me that I have to pay installation fees now but he is going give me...