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Windstream Communications Customer Care Service

Windstream Communications, Inc.

4001 N Rodney Parham Rd
Little Rock
Arkansas
United States - 72212-2442

Customer Support Phone Numbers

Fax:
+1 501 748 6392 0 0
+1 501 219 8715 0 0
 

Windstream Communications Complaints & Reviews

Windstream Communications / service and price

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Docjay50 on Oct 5, 2017
I have been having long outages of my internet all summer. Every time a tech came out they told me they found a broken wire. Then my monthly bill went from $66 to $126. They said my credit had run out. What credit? This was the price they whites me for upgrading to 50mbs speed which they...

Windstream Communications / how they lie to you about service

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Peggy Pinkins on Oct 5, 2017
I hate Windstream they just lie to you about everything then when you call in about your services one customer service will tell you one thing then another one will tell you something easy they over charged you for everything the customer service has a nasty attitude towards you when...

Windstream Communications / dsl repair

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REBryan on Sep 27, 2017
I placed a repair request over the weekend and was told it would be scheduled during the week. I received an automated telephone call from Windstream on Tuesday night, letting me know the technician would be coming between 8-12 on Wednesday morning. I rearranged my schedule so I could be...

Windstream Communications / connection service

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Tanesha Hood on Sep 20, 2017
So at around 9:45 or 9:50 pm, my services just didnt work no more., plus this past Friday, I made a payment of 43.81 to keep my account current and now I recieve this. This is unacceptable and then ya'll want me to turn around and pay you guys another 43.81 on the 29th ? I dont understand...

Windstream Communications / internet

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Zengohan on Sep 20, 2017
Price quoted one year ago is higher than what was previously told. Was told after my free trial that i'd pay 125 but now they say i have to pay 180 and something about credits running out which i never heard of. The bill is almost 500 dollars and that is absolutely ridiculous. I feel like...

Windstream Communications / high speed internet

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A Agrawal on Sep 12, 2017
I got a flyer from Windstream for 100MBPS Internet for $39.99/month. The Flyer stated "No Additional fees". I called Windstream and asked if I have to buy a modem or if there was a rental fees and I was told by the sales rep that there was none. I placed online order and received email...

Windstream Communications / telephone system down since 9/1 now 9/5

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Becky Bowie on Sep 5, 2017
9/1 phones out 9/2 several calls trying to get phone service restored 706-379-2186 No phone, no dial tone. 87 year old with diabetes living alone with no access to 911 or anyone for that matter and she does not drive! 2 houses on the same street have windstream and their phone service was up...

Windstream Communications / internet not working

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Sara JK on Sep 4, 2017
Beginning on August 30th of 2017 my boyfriend and I had a tech come out to install internet in our apartment complex that specifically requires we go through Windstream for internet. The tech spent five hours here trying to set it up, and left us with a modem that had a red light on the...

Windstream Communications / home phone and internet service

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Octavia39 on Sep 3, 2017
Last month I worked out a payment plan to get my service reconnected, customer service told me I'll save $6 if I go to the office and pay it. I went and paid $92 on the bill, which is the amount the customer service says I have to pay to have my internet reconnected. It's was 4 hrs and it...

Windstream Communications / internet

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stevenwmueller on Aug 30, 2017
I've Had Windstream Internet Service for about 2 years now and I have never had such poor customer service and communications. I have been having problems with DOS attacks and I can't find anyone smart enough to change my IP address and make it dynamic so I can change addresses whenever an...

Windstream Communications / internet service

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Debi Hall on Aug 27, 2017
I realize I live in the boondocks of Missouri but it has become harder and harder not to yell about your service... I have a land line phone with a modum for internet... I am the only one one our five acres using the internet... one iPad mini... no cell phones or or other computers... and...

Windstream / modem shipping

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Jay Nihill on Aug 26, 2017
A lightning strike fried our modem through the phone line. We called immediately for a replacement, but since there is no office - only a service department - in the town or even the entire state, it had to be shipped from az. They said it would get here in 2-3 business days. No big deal. 5...

Windstream Communications / home phone and internet

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BigAnder on Aug 11, 2017
I decided to switch from Comcast (horrible customer service) to windstream. I never thought i could ever find a company with worse customer service than comcast. But, Windstream has proven me wrong. I called windstream and ordered internet service, because I wanted to cut the cord to cable...

Windstream Communications / windstream bait and switch to higher rate

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mcs15112 on Jul 22, 2017
I received a flyer in the mail..lower your rate for being a good customer..I called and I was paying $ 74.00..They said my bill would be 6-7 dollars less..I get my bill $ 88.65..I call billing and they said the guy shouldn't have changed it..My plan no longer exists and I can't get my rate...

Windstream Communications / customer service

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Matkinson on Jul 21, 2017
I have 2 residential accounts with Windstream for internet, both of which, only because I have no other options. Over the past 2 months, I have spent well over 15 hours either on hold, being transferred back and forth between departments and numerous headaches...in all, to avail. 1 home...

Windstream Communications / internet and phone service

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Windstreamsucks on Jul 15, 2017
Juan employee number 9950668 was rude and disrespectful and would not transfer me to somebody that could help. He told me he is releasing this call and hanging up. Poor customer service!!! Very upset... Internet and phones have been down for 24 hours. I run a online business and wife take...

Windstream Communications / unauthorized charges

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Eva Beckham on Jul 10, 2017
I called back on June 8th and set up a one time payment for the remaining balance on my bill. At the time that this was set up, the representative turned on Auto Pay without my permission. This past Saturday when I went to pay for my groceries, my card was declined. I pulled up my account...

Windstream Communications / internet & phone service

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Weandrew on Jul 8, 2017
My internet service has been out since Junev29, 2017. I have contacted Windstream at leastv4 times. Each time I was promised my internet service would be restored within 72 hours. Most recently have been told my internet service will not be restored until July 29, 2017. Very bad customer...

Windstream Communications / windstream internet

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Sigburgos on Jul 5, 2017
After 7 years of being a Windstream customer, always paying on time, I can not get repair service. We work from home, have high speed dsl, newest modem supplied by Windstream but after the Internet abruptly stopped today we are told it will be 8 days before a tech can come to check our...

Windstream Communications / phone repair

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Ron.FL on Jun 21, 2017
On June 20th in early AM I was sitting in chair and saw repair man at box across intersection. I am recouperating from 2 big surgeries a few days before. As he was working there, my phone went out. This has happened in past. I sent adult relative to let the man know since I am not able to...

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