The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Windstream Communications Customer Service

1

Windstream Communications, LLC

4001 N Rodney Parham Rd
Little Rock
Arkansas
United States - 72212-2442

Customer Support Phone Numbers

3 4
+1 800 347 1991(Customer Service)
7 20
+1 800 481 5441(Online Order Status)
2 7
+1 866 445 8084(Order Support, Sales)
0 4
+1 800 537 7755(Financial Services Department)
0 4
+1 855 439 2889(Business Class Services)
0 5
+1 800 600 5050(Enterprise Customer Support)
0 3
+1 866 375 6040(Windstream Wholesale)
2 3
Plus

Windstream Communications Complaints & Reviews

Windstream Communications / windstream internet service

Le
Lerayjuney on Jan 14, 2019

I'm lerayjuney dickerson birthday 7/10/1999 been having problems out of my wifi service eversince i've had it and if i'm going to have to pay the bill I expect my money worth out of my service my box keep cutting off it keeps saying waiting for network etc. & someone have came out reset it...

Windstream Communications / over charge upon disconection

Pa
patmath on Jan 12, 2019

to whom it may concern: i have been a faithful customer with windstream since 2002. i was moving so i called the company to have my service disconected. i told them i was leaving beween december 23 -31st. so turn off at end of month. No one explained that i would be charged another month...

Windstream Communications / internet

Sh
Shaney74 on Oct 26, 2018

The service has been horrible for as long as I can remember. I have made numerous complaints to customer service, which miraculously there's no record of. I finally got fed up enough to cancel, then suddenly y'all are able to send a service tech out. I was willing to give you a second...

Windstream Communications / repair of phone service

Sa
Sally W. on Oct 22, 2018

I have called three times about our business phone which has not worked for 10 days. All I hear is they will submit my request and someone will call. Part of our income is based on payments we receive over the phone, we also get calls about car rentals, and information about the cars we...

Windstream Communications / customer support

25
25985216796 on Oct 15, 2018

I have been trying to get my internet fixed for almost a week. Every time we call because a tech does not show up they push it out a day longer. I called today and they said there was no tech available. Few min later I went to the local gas station and a windstream internet tech pulled up...

Windstream Communications / internet

Su
superfrustrated10 on Oct 10, 2018

On 9/19/18 I set up a plan with a windstream rep over the phone to have an installer come set up to 25 mbps of internet in my new place. On 9/26/18 the installer came and set me up for 1.5 mbps of internet. He said something in the computer would need changed and someone would call me to...

Windstream Communications / internet

Dm
Dmartin103 on Oct 5, 2018

People, you are going to cause me to have a nervous breakdown! I had good service with you, via landline and internet. I got rid of the landline and life for me has gone into anxiety/ depression mode to the point that most days I really wish I wouldn't wake up, because I have suffered the...

Windstream Communications / payment not received

Bj
B J Dean on Sep 14, 2018

I did not receive a bill for June services due in July. I sent my check with no payment slip and now am told you did not receive it, Someone did because it was deposited. I have a copy of the check both front and back. I would like to receive credit for my payment and have the late charge...

Windstream Communications / telephone

Du
DuncanDuo on Aug 29, 2018

Our contract with Windstream terminated October 2017. We confirmed in writing we wanted to cancel contract in December 2017. Emailed 4 times since December 21st to confirm receipt of our cancellation, which was submitted on our letterhead, as requested. They finally confirmed receipt of...

Windstream Communications / internet service

Cl
Clayton home on Jul 21, 2018

I have been without internet since 7/5. I am not a a full time resident at the house and Windstream cannot schedule an appointment. The best they can do is send you a text 12 hours before they say they will be there. I have explained that I can't drop my life commitments and drive 2 hour...

Windstream Communications / phone repair service

Ma
makdny on Jul 17, 2018

I am filing this for my 80 year old sister in law who is the customer. Since June 25, 2018 she has not had a telephone service through Windstream except for a few hours. She is a paying customer and her bill is always paid on time plus she has 2 older sisters that depend on her for medical...

Windstream Communications / phone landline

Ma
mayo cummings on Jul 11, 2018

I called on Sunday July 8th and asked for a tech to come to my home on Wednesday, July 11th which is my only day off during the week. Individual I spoke with stated that they would. I called on Tuesday, July 10th to confirm and they stated that they would be here on Wednesay. I waited till...

Windstream Communications / your services

Cr
Crystal Nichols on Jul 10, 2018

Your. Company is ridiculous. You send a bill with a cut off date yet you pay it and it still cuts off. Why?? Because of your 48 hour post crap. We have 4 kids that homeschool. No we don't have money just falling out of our pocket and yes we do pay our bill close to or on the cut off date...

Windstream Communications / sdwan implementation

Pv
PVT on Jun 25, 2018

My name is Ryan and I own Prairie Valley Technologies, an authorized NEC equipment reseller in the midwest. I use multiple Vendors for my services, Centurylink, Qwest, Mediacom, ect. I recently installed a 300 phone system at the Delaware County Iowa COurthouse in Manchester, Iowa. After...

Windstream Communications / new service

Vi
VicMez on Jun 14, 2018

I ordered new service online and was given an order number and connection date of 06/04/2018. Then on that day when one showed up I called and was told that for some reason there was a flag by my name. They then asked me a few questions verified that I was who I said and rescheduled me for...

Windstream Communications / no phone service

Sy
Sylviaburke on Jun 14, 2018

My elderly parents have been without phone service all week. The phone was supposed to be fixed my June 12th I was lied to and said that they showed up on no answer and lefted a knob hanger which was a lie. Parents was home all day they closed the ticket and said the phone was fixed...

Windstream Communications / Telephone Service/Customer Service

Do
Dorris1116 on Jun 2, 2018

We have had Windstream since 2009. And we had always received excellent service until this year. We've had multiple issues with our phone. I've called repeatedly and received numerous tickets. In a period of two months we were with out phone service for a combined total of 3 weeks. Now...

Windstream Communications / windstream can driver - company van

Yo
Yourdriverisadanger on May 10, 2018

At 6:19 this morning on FM 1125 in Bowie Texas your driver was riding on my back bumper then passed in a no passing zone. He was speeding and driving erratically then when we approached the light in town on Wise St. He cut thru allsups parking lot to miss the light that was red flew out in...

Windstream / internet

Lo
Loucile W. Hall on Apr 30, 2018

I hate the Internet service. Ever since I got internet I've had trouble staying connected and speed is terrible. They worked on it 4/28/18. I was told I only have 1.5 mg and been paying for 3 mg. they told me it costs the same. I've been promised faster internet for years. I'm about in the...

Windstream / internet

Br
bramh mishra on Apr 4, 2018

I have been a customer of Sugar Land Telephone Co for almost 28 years. This entity is now known as Windstream. Ever since the name change there has been unsatisfactory service all along. With internet the service now can only be described as unreliable and horrible. The phone does not work...