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Windstream Communications
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Windstream Communications
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251 complaints
112 resolved 139 unresolved
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K
3:57 pm
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Windstream Communications - Internet Speed

Last year, around October, I received an email stating that I can get GIG speed at my address. I called and talked to a customer service and she confirmed that I could get the faster speed at my address now, I was not able to before. An order was created and a Tech was dispatched, the Tech was not able to complete the upgrade but did not connect my service back to the way it was before and my internet was out for 3 days. I had to call in to see why my internet was not working and was told that it would not be working until the order was completed. I had to explain to the service rep that the Tech was not able to complete the upgrade but did not connect my internet back up. Another Tech had to be dispatched to connect my internet back to what it was. Another Tech was dispatched to work on the upgrade order but again was unable to because he said that there was not fiber. The order was sent back to Engineering for redesign where it sat since October of 2021. For 3 months I have been chatting with agents on line and on the phone, every time it was the same thing... The Agent would call over to Engineering with no answer and would leave a message, the agent would them promise to call me, text me, or email me for an update. A week later, no update and I would call again to the same tune. This went on for about 3 months, until today (5/18/2022). Today I called and was told that the order was canceled on 5/4/2022 due to there is not way to provide me with the upgrade, with out any notification. In the meantime i am still getting solicitation saying that I can get faster internet. If I would have been told that when I first called and not 7 months later I would have been fine. But I spent a lot time and effort just trying to get any information I can from an unresponsive and non-customer service group.

Desired outcome: I would like an apology and any solicitation for Higher Speed internet to stop until I am capable of getting it.

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8:37 pm
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Windstream Communications - Isp service

Windstream disrupts internet service whe large number of downloads occur. Honestly I truly believe that the content matter as well

I know this cause when I start downloading bandwidth gulping videos in large numbers my internet service is severely unreliable. This is not coincidental as disruption of service occurs each and every time these downloads occur.

Desired outcome: Stop disrupting service due to large number of downloads

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S
9:43 am
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Windstream Communications - Long distance on 8 accounts

We lost long distance on all 8 of our accounts end of january, took me several weeks to get 4 of the accounts back but still I dont have long distance on 4 of the accounts. Repeated calls, cases closed without anything being fixed. Now yesterday I lost long distance on the other 4 lines. So I am back to square one. No way to escalate or talk to a manager just going around n around. Businesses cant be without long distance for this amount of time.

Desired outcome: The long distance to be working, it worked fine for 15 years.

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R
9:00 am
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Windstream Communications - DSL

Overcharging. Windstream website says, for my address, $35 a month intro $55 after 12 months, modem $6.99 after 3 months. My last 2+ years of bills have me paying $68.65 a month for service and $10.99 for the modem. I asked about this several times and got several different answers (all lies), but it was the only capless internet option for me so I stayed. I have Starlink now and it's amazing. Cancelling with Windstream was the most difficult thing I've had to do - they offered to take my service down to $20 a month to stay, and then fought me tooth and nail to not prorate my service since I missed cancelling by 1 day (they wouldn't answer their phones for 3 days, but that's my fault somehow).

Desired outcome: I'd like an apology and a refund of the excess that I paid over the advertised price available at my service address. The amount is over $700.

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12:14 pm
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Windstream Communications - Can't get account closed.

I was a loyal customer for more than 20 years, first with D&E Jazzed, then with Windstream, then with Kinetic. I finally made the decision to switch providers. I discontinued all service except online email monitoring (intended to do for a month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. Then, I tried to close my account. Nothing worked. Phone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing Please Close Account on the invoice and check did not work. We are now so tired of trying to get this done, that we simply return each new invoice without a payment and will a Please Close Account note written on it. We're now up to $35 and counting. We will NEVER pay another cent to this company.

Desired outcome: Close account immediately.

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11:56 pm
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Windstream Communications - Internet provider

First of all where I live there 8s only one Internet Provider available! Windstream is in the process of changing to Kinetic. Anyway, our bill has always been around $87 monthly!

Well, I received our bill for this month and the amount due was $166.67! So, I called and after I was transferred several times I asked why did my bill increase by almost $80? They said because of non-basic Service. HUH? I'm so sick of Companies who know we have to have their service and they can add $2 here and $5 there?! WTH? I wish whoever can do something about this would!

Desired outcome: Let the customer know that they are going to be charged almos t$80 per month if they do this or don't do that!

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1:49 pm
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Windstream Communications - Landline port out

I have been trying to port out my landline. My provider is Nettalk but the phone number is held with Windstream. Now, they are giving me run around. I am not even able to get anyone on the phone. Nettalk has provided me with email and phone number. No one pick us, and it says they will transfer but phone line just cuts off. I have this landline for 10 years, don't want to lose it.

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Update by Web Manager
Feb 09, 2022 1:34 pm

I have the number active, I have been getting run around from different dept and the number that Nettalk provided no one picks up [protected].

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Windstream Communications - phone deposit not being returned

I have stopped my phone service almost four months ago and they still have not issued my check back for my deposit of $100.00 (plus Interest according to the original reciept I have) I have had nothing but a huge runaround with this company. The e-mails are too numerus to attach here. They have records of every phone call because they pull it up and tell me what they see every time I call. I've been told numerous times now over the last four months that the financial department will be notified that my account is closed and they will then send your check. I am still waiting for the check.

Desired outcome: I would like my deposit plus any interest refunded to me

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Update by KimG1028
Nov 09, 2021 9:00 am

Ok, I responded to your message and sent an email on Friday, November 5th. I haven't heard a thing, not even an acknowledgement that you received my email.

Update by KimG1028
Nov 05, 2021 7:24 pm

I was dealing with someone through email that said the same thing then he just disappeared on me.

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5:21 pm
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Windstream Communications - internet

I have had technicians out to try to resolve the issue of DAILY having to reset my internet connection. They send a technician out and they solve the problem for a few days...within a week I am again having to reboot daily! There have been at least for service calls since feb 2021..always the same issue...always works for a few days then reverts right back!
I use my internet for business and so annoying to continually loose connection in the middle of a job! To say nothing to the fact of resetting my internet for tv etc continually! We pay our bills monthly and all the ridiculous taxes for the "internet" . I belief you need not get paid for each day I have no reliable service!

HORRIBLE

Desired outcome: credit for everyday I have to reset or have no service!

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12:37 am
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Windstream Communications - 3 weeks 15 calls and still no internet service.

Never, ever have I've seen or experienced such useless service from an Internet Carrier. It has been 3 weeks since initial installation and I have yet to use this service. After more than 10 phone calls to tech support and many calls to a repair man, they continue to refuse to just allow me to go to another carrier. I am told I will be penalized for early termination and will be charged for 3 months of service. I am so outraged at this scam and will be reporting this company to all the proper authorities. I have done every thing required and requested of me by Windstream and still at no vault of my own I can not get this internet service to connect more than 10 minutes once a day, if that!

Desired outcome: Termination of service without a penalty fee.

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4:18 pm
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Windstream Communications - primary rate interface

Writing to inform you of issue with are pri service had two numbers that can not be called from are phone system have checked not a phone system issue.
It has taken three days and still no resolve to issue. Plus the fact that Windstream has out sourced their customer service group to India which makes it very hard to understand and communicate with the person that is trying to help you. thanks

Desired outcome: fix issue

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8:06 pm
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Windstream Communications - Customer service

We called to find out about added charges on our bill and to pay the bill but the agents were extremely rude. One had an attitude as soon as he got on the phone and the other started yelling at me like I was her child. The energy in turn made me upset. I feel like this is very unprofessional and we give our hard earned money to this company and get treated poorly. Without customers there would be no company. Att would never accept such behavior from their employees. I am going to start looking for another company I don't like the attitude of the staff at all.

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4:18 pm

Windstream Communications - Cable internet

I switched from DSL to internet cable about a month ago. I am supposed to get 400mb but the best I have ever gotten is 39MB. I spoke with the local office and I was informed something was wrong with their equipment. The rep stated she would call me back. That never happened and now, they won't even answer the phone. I have called the 800 number and always get connected with a foreign country and I am told they started a ticket. I ask that the ticket number be sent via text or email and that never happens. Seems like customer no service and I am at the point of disconnecting from Windstream permanently after being a 30 year customer. Can someone call me and explain what the problem is? 7068924475. I live in Cleveland GA. 30528 and the local rep name is Amber. If I ran my business in this manner, I would not have a business. My phone associated with this account is 7068651439. I live at 140 Bradley lane.

Desired outcome: I want my system to work properly.

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J
5:13 pm

Windstream Communications - internet spam e-mails

I have called tech support several times because I keep getting spam e-mails all day long. They are supposed to have a spam filter. So far today I got a total of 40 spam e-mails.

Talked to several women today and someone was supposed to call and get a filter put on my account. When they tell me to hold, I sit and wait for 10 minutes and get disconnected. The same people come back on the line and I have to go through the whole thing again explaining why I am calling.
Windstream has NO support what so ever.

Desired outcome: I want a spam filter put on my e-mail account.

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4:12 pm

Windstream Communications - Internet Services

This is the second time in this month that my internet has completely stopped working while I'm working from home on my computer . I don't know why I pay for internet that isn't reliable And completely just goes out on me when I'm working from home and I have no other internet service around to change it too. It takes 1-3days to resolve the issue. No other company that I know of has this problem consecutively.

Desired outcome: I just want a strong reliable internet service that doesn’t cut off my internet and makes me wait 3 days to get it back. I need a good internet service

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Windstream Communications - Internet speed availability

I am a very unhappy customer. Why am I paying so much for 10mbps. I have a friend 5 minutes away that has 50mbps and she is paying the same amount as me. I am told that 10 Mbps is all that is available in my area, well that is not my fault it's yours, how about get better service out here and you all keep advertising upgrades. What a joke, you don't tell people that it isn't available to all customers. All my neighbors complain about how ridiculous your service is out here. I can not wait until I am able to get another provider. You will lose a lot of customers as soon as river net is available in our area. And there is no reason I should have to be on hold 30 mins at a time the first time I call I waited 30 mins or more just to have someone pick the phone up and hang up than I call back and wait at least another 30 minutes to speak with someone. Absolutely ridiculous!

Desired outcome: Better speed in my area or a discount!!

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Aug 23, 2021 7:22 pm

I will reach out to you but here's my thing because we live out in the country or rural areas yall could care less when that's where you should focus I will be in touch!

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4:46 pm
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Windstream Communications - Customer service

In the last month I have lost a lot of money due to my Internet being out. I called they sent a tech out to my house and he went to wrong adress and then I called again told me 2 weeks, the tech came back out yesterday looked at my Motem said opt was good and left. Now today I call cause my internet went back out and now it's another 2 week wait. I am losing even more money with my job being YouTube and streaming. I need my internet fixed. Why do I have to wait 2 weeks when they are the ones who messed up

Desired outcome: Fix my internet before the 2 weeks is up

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Windstream Communications - Technician

I would like to send a complaint about a technican that works a lot in Ashland. He is very rude and we see him sitting by the armory all day. We have complained before but nothing is ever done. His name is Bobby Helms. Because he has been to our apartment and did nothing to help. I believe he works for Ashland we have called a supervisor and don't get a reply.

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Windstream Communications - Phone/internet line

Windstream line/internet was out for 2 straight weeks, called more than 6 times for repairs, begged them to fix the line but NEVER resolved the problems, as result an elderly still had to be in hospital cause he fell and cut his head open and delayed in calling 911 cause windstream never fixed the problem; had to catch mcdonald wifi to just be able to do work and make money so I can pay their expensive bill, also was told it was fiber optic line but it was only dsl line, I guess to windstream we are "just another number" not valuable customers; on final call to windtream the rep finally disconnected my service and she thinks it was the best way that windstream and my line be part ways since they wouldn't be able to resolved and fix the line after 2 straight weeks of multiple calls, in my point of view windstream is extremely racist toward their rural customers (not everyone can afford to live in city/established areas), but nonetheless our lives and money matters too!

Desired outcome: Bring in competition/other companies to rural areas cause Windstream won’t ever fix the even the easiest problem, or have windstream reconnect my line

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12:41 pm

Windstream Communications - Outdate services

Yes my name David Bryant I was supposed to get your service at 1060 west hope church Rd and guarantee 3mbs, well guess what they can't add no more line out here and can't even get 1 mbs due to the outdate lines y'all have out here I would love to get internet out here with 3mbs or better, I been try to get service for years, but you running outdate lines and equipment to get services ty

Desired outcome: Mad

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