Optimum – Page 4

I ordered fiber. This install was set for 9/30/23. On 9/26/23 my television went out and started blinking check coaxial. I tried to contact optimum of course it happened at 7:54 at night therefore, no sales service only technical support was available. The fact that their customer service and most of their phone contacts are in India bothers me more than anything because like most companies, they don’t realize that offshore was outlawed in 1989 to allow for American jobs. It falls under the American jobs act. back to my issue they shut it off. I have been on the phone multiple times, including midnight got called home from work because I have a disabled child who can only sleep with her television on. We lost everything and could not connect to television. Yesterday, September 27 at 5 PM I had an installation or repair man come to my home. We thought that because they shut off and sent signals to my box at the box went bad . He replaced all coax off connections. He then had to call for help now I have two strange men in my home again with my child who has anxiety and PTSD against men. At this point I have now lost a day and a half of work. They called their supervisor no answer. They went home for the day at 9 o’clock at night. These two men gave up and left leaving me with still no service. At this point I need to be compensated for my funds lost in my job I make $400 an hour. I can prove this . My child has had nothing but anxiety. It has had offered PTSD. We have had absolutely no sleep. I am overtired. I am aggravated. I wish to sue. I have asked for the legal service department I have asked for the executive office I have asked for on shore communication. I am getting the runaround I have been hung up on I’ve been lied to, and I am at my wits end at this point my suit is for $40,000, which may cover the child’s issues my loss of work as I still do not have television. Apparently what they did was they set up for the fiber therefore the previous account that was coaxial cannot be turned on. I don’t care who did it? I did not ask for service to be interrupted , the bill is not owed this is cause nothing but aggravation hard ache no sleep irritation and time loss from work. At this point I want an executive to call me I would love to settle out of court for $40,000. Any other timeframe from this point on I will be adding $400 per hour For their mistake. I’m tired of being on hold. I’m tired of automated messages. I’m tired of the executives hiding someone in this company needs to figure out how to fix the issues that they cause I didn’t turn off my system they did. I need to get in touch with the investors. I need to post things for the investors. I need to let the investors know what they were investing in , unfortunately they hide all of this information. I would appreciate assistance. Obviously, I need the funds to take care of my child and because of loss of work I would expect that they would give me free service for the inconvenience the mistake their issue me having to talk to offshore Through the gentleman were very nice they spent about 3 1/2 hours trying to fix my television. My television is not fixable. I cannot wait till September 30 to have the service turned back on. I spoke to one customer service rep who told me that she canceled my appointment and turned back on the previous service obviously that didn’t happen , you can use this as an example but I will not stop until I am paid in full at the time of reinstallation. I can only imagine what they’re going to owe me any and all help is appreciated. I need my funds. I need my money I need my child to be taken care of correctly. I need her to be able to sleep comfortably. I need her to be able to do schoolwork online , whoever did this has now caused major major issues, and I still don’t have television or services

July, Aug, Sept. bill payments. Pay in person. Have 2 accts. Include 1 check, both stubs. July pay credited to 1 acct. leaving other past due. Went in and advised problem. Supv. give credit and correct. Aug. bill showed correction except for past due amount. Took payment in, explained problem. Staff (Supv.?) asked if I considered paying with 2 checks. I said no, have both stubs, should be able to credit correctly. Went in to pay Aug. payment. 1 staff member there. Told him I had 1 check, 2 accts. both stubs in envelope. He opened up envelope, asked which acct. I wanted to pay. I said both. He told me he could not take 1 check for 2 accts per Supv. I stated that was crazy. He said "it could make my till off." I said I should not have to pay with 2 checks if have stubs. He took payment but emphasized that he could get in trouble because he was told not to take 1 check for 2 accts. I appreciate him handling my payment. I do not understand why Supv. would risk losing a customer over having 1 check to pay 2 accts. if the stubs showing the correct amount is included. Is this company policy? If so, I will have to explore other options.

I have been having problems with optimum since march of this year (2023) its been a nightmare ever since.

They accidently shut off my cable while I was on the phone with their customer service because I wanted to drop the family tier a supervisor had to help the agent to reconnect my cable and my other services I had.

When optimum did this I los allt my settings I had with suddenlink and months down the road the problems worsen.

I lost my caller id that came across my television, lost my closed wired internet, and started having problems with my cable tvs.

Months down the road my phone service started going dead I could not make. Receive, or talk on the phone when people called me...

The biggest mistake I made was having a technician come to my house and

Take my two modems and left this junky one gateway 6.

I continued to have problems and called optimum and nothing worked!

The last time I spoke to optimum a supervisor was scheduled to to call me in the am instead this man a so called supervisor called me at 11pm and woke me up! Optimum sheduled an appointment 2-5pm following day I knew nothing about it until that supervisor called me.

I was so angry that inconsiderate man called me out of bed I thought to myself if he was inconsiderate the technicians would be too.

His only interest was making sure this appointment I did not make was going to be canceled n not apologizing for calling late!

Optimum may lose me as a costumer and my mother is leaving to because they did her dirty too 

Optimum installed their cable on the house across the street from me and had to run their cable a long distance on my side to connect into their box. Now I have a cable hanging very low across my driveway preventing entry into the driveway. Also very dangerous for all the school children who use this street as the school is right around the corner. I called Optimum but they would not help without an account number which I don't have! Very sloppy installation!

I had to temporarily tie the cable out of the way to use my driveway and for the childrens safety.

So today is September 13, 2023. My name is Andrew Letsche. Today about 2:00 PM had a technician. This is the second technician within two months. Come by to check my Wi-Fi. Due to Wi-Fi signals being terrible, I am paying for the highest service but not even getting the cheapest service that optimum guys offer. Today the technician leaves changes out the cable box and now I am literally getting 62 MB per second download speeds. The modem worked for about 10 minutes and then it just got worse. I am beyond frustrated. This is been an ongoing situation since January. Every time I call it’s all recorded so it’s all in the Optimum service calls most likely you can find it but right now I just hit my boiling point and they’re trying to charge me for technician service. That is not gonna happen. What needs to happen is for this Internet to work so I can

I am trying to get my home telephone number ported and getting the run around.New customer as of last WED. WAS TOLD 48 HOURS TO PORT NUMBER .still has not occured getting differant answers from several Optimum employees.account number [protected] please call me [protected].still paying for my old cable company and yours.want a strait answer.I have read the FCC rules about porting.Considering a complaint with FCC and WV Attorney General

My personal optimum account was cancelled automatically by Optimum on July 8, 2023 because a business account was established. Since the technicians were unable to hook up the line for the business account, we wanted to go back to our personal account, so we called to re-establish it. We called on Sunday, July 9, 2023, Monday, July 10, 2023, and Tuesday, July 11, 2023 to try and reinstate our original account and Optimum was unable to reconnect it. They told us it was not possible. As a result, we switched to Verizon.

Optimum continued to bill my credit card from July 13th 2023 through September 7th 2023 in the amount of $417.18 when we had no service.

Optimum automatically charged my credit card without my authorization. When I called to resolve the issue, Optimum agreed and acknowledged that the service was cancelled on July 8, 2023. They REFUSED to credit my account, even though service was disconnected.

On September 7, 2023, I received another bill in the amount of $245.79 to be due September 22, 2023. Optimum continues to bill me and refuses to shut my account down as well as refuses to give me my credits that are due. They are a fraudulent company and there is absolutely zero service. There is no one there to resolve any issues.

I Signed up for Internet, Cable, and Telephone last year. I wanted to cancel my Phone and cable and keep the Internet. When I called Customer service, I was told I had to pay $135 only for the Internet. Today, with all these three services, I pay only $154,

When I spoke to the agent last year, I was told only for the Internet (1 gig), I had to pay close to $80. And now I am being told after all the promotions, I have to pay $135 for internet alone. This is just not fair flipping on what was told and what is applicable now.

Please contact me to address this issue

I was in the process of moving and wanted my cable to be transferred over but my apartment wasn’t ready so I had them to put it in seasonal in the mid late July after that all hell broke loose I talked to at least six different people telling me different things now they’re telling me that I owe 300 and something dollars and an address that I’m not even at anymore and not just that the cable was still on at that address I was told it would be cut off and to start another account which I did I had a reminder of $153 to pay my old billing comes to my email and text anyway come to find out they did not cut off that cable until August 17. I receive new service at my new address August 12 anyway now I owe $511.00 dollars I don’t get it. I talk to a supervisor. He was so rude and disrespectful. I was hung up on I just want to get this cleared it’s like nobody knows their job description So could someone please investigate sudden link

On 8-9-23, I lost service with my internet. I had to wait til 8-14-23 for a technician to come out. He replaced my modem on 8-14-23 and now I have no internet or phone service. I was told there would be a maintenance guy come out within 24–72 hours, totally unacceptable However, there were maintenance men that were working on the lines. I still have no service I am waiting, not so patiently now, to get this resolved! I have no phone nor internet, so no one can call me about this. What is going to be done about this matter! I pay too much for your services and now they’re not working Please Please Please get this matter resolved l! Thank you

They have been charging me for the last 2 years for equipment I don't have. They never gave me the package I was paying for either. I have tried to call in many of different occasions and could never get through. My bill was supposed to be 84 a month but they charged me 94. Then they went up to 114 and last month August 2023 they went to 140 and can't tell me why. When I went on line it said my bill is unavailable. Customer service hung up on me when I called them trash. I HATE THIS COMPANY. I will be placing a law suit on them and will dispute the charges on my CC.

unable to connect to wifi

they always tell you same thing -- you need to reset your password but it never works. If you have multiple devices and cars its a major time issue. They will not escalate to their Technical group ---:Shared Services without resetting pass word

If you call like I did today they say we will connect you in 5 to 8minutes

first time 29 minutes, after cutting me off then 1hour 3 minutes to answer while on hold -- impossible to hear them since there is so much background noise. They agreed to have a MGR call back

Yes they called back and when I picked up they hung up.

Their wifi when not at home never ever connects since I was told they dont service or repair them and best to not allow Optimum wifi on your phone.

We have a problem that was created by a promotion we were promised by one of your sales persons from the Teays Valley office (Darin Smith). We were approcahed by him and another gentlemen, who's brother was in the car with broken leg.

We, my wife and I was approached in early May by this guy and two others, one who was in the car with a broken leg about us being chosen to receive a promotion that Optimum was having. He (Mr. Smith) asked us how much we were paying for cable and phone and internet. We told him and then he said what if we COULD GIVE YOU WHAT YOU STILL HAVE and add internet and phone for less than what you are paying now? We were hesitant to go with the deal, but it sounded too good to pass up. We decided to do it and now REGREAT that we did such a thing.

When we received our next bill it was for $206, not the $155 we was promised by Mr. Smith, I called Optimum and told the customer service representative that the bill wasn't right. She fixed it to where it would be $155 or less. What she did was take away the HBO and Cinemax APP that was on our bill. We thought that was for the smartphone and kindle.

What we didn't know was until we turned over to HBO which we have had for over 42 years was that it was gone. We lost our HBO and Cinemax when we did away with the App For us to lose that was devasting. We were told by Mr. Smiths that we would keep everything we had which we had a package deal which included HBO and Cinemax

We are one very happy customer and will be going not only be to the FCC but to our State Attorney General 's office with this complaint.

I would love to talk to someone about this situation before it gets to cold and nothing can be done about it

My phone number to reach is([protected] or [protected] or email me at [protected]@frontier.com

One Unhappy CAMPER AND CUSTOMER

I previously switched one of my mobile phones to Optimum and had no issues with service and the process was super simple. I decided to add another line to my plan and I have had nothing, but issues.

First, I was able to add the line and once I submitted my payment information and hit submit I kept getting an error code 400. That kept saying please try again.

Well, with most companies if a transaction doesn't process, you don't get a confirmation number or anything. I tried again three more times, before getting a confirm.

I only received one confirmation, yet throughout this whole process I ordered two lines and my card was charged not once, but "EIGHT" times! $20.73.

I immediately call customer service who is very dismal to say the least. Absolutely no care or concern at all. All they could say was I see you were only charged twice for two phone lines. I will have to put a ticket in and someone will email you and it will then take 3-5 business days blah blah blah.

It was your error, not mine. I have the screen shots showing the message. It was almost as if the error was done on purpose as the desired outcome would be to overcharge the consumer. Customer service was NO HELP. I was not confident at the end of each call that I was being helped. Mind you I waited over an hour just to speak to a customer service rep who provided mediocre service.

I also was set up to have internet service installed on Aug. 19th, but after this is all resolved will most likely take my money and business to a carrier that actually listens to their customers and addresses their concerns.

We were offer to bunble our phone, internet, and cable for less than what we were paying our cable of $165.00

When we recieved pur first bill it was $2324.00. Called and got taht taken care of I think, what I didn't realize that we lost HBO and Cimemax

We have been with Suddenlink for 37 years and get taken like this?

I would appreicate a call at [protected].

They came out to install the internet service I ordered with Optimum. The installer said someone made a mistake, Our service does not come this far down this road. He said I will let them know and they will mail you your refund. That was on August 12, 2022. That is almost a year and still no refund. I'm still waiting for a $40.00 refund. How can I get that refund?

In June of 2023 I canceled my service with Optimum to switch to fastwire. I was told my service was paid until 9 July 2023 and then it would be disconnected and I would need to send back my modem. I was contacted a few days later and provided a deal to stay a member. The deal was the net two months free of charge, a $100 gift card for the lack of internet I had for the previous three months, I would get a new modem so my internet would work, and my bill would be $50 forever after that. On the 25th of July 2023 $150.14 was pulled out of my account. When I contacted Optimum They stated the charges were an error, and they would put credits on my account so I would have the next three months free. The customer service representative I talked to on 28 July 2023, stated they could not reimburse me the money they stole out of my account.

I got charge for a phone I never signed from FedEx. I was charge $60.33 For a phone I never wanted and for fours days. I just want the money I lost or two months free If decide to take your service agan. I been so stress out over this my hair falling out. Please do the right for a loyal customer. Nobody wants to help me or care to help me.Contact number [protected]