Optimum

I am trying to get my home telephone number ported and getting the run around.New customer as of last WED. WAS TOLD 48 HOURS TO PORT NUMBER .still has not occured getting differant answers from several Optimum employees.account number [protected] please call me [protected].still paying for my old cable company and yours.want a strait answer.I have read the FCC rules about porting.Considering a complaint with FCC and WV Attorney General

My personal optimum account was cancelled automatically by Optimum on July 8, 2023 because a business account was established. Since the technicians were unable to hook up the line for the business account, we wanted to go back to our personal account, so we called to re-establish it. We called on Sunday, July 9, 2023, Monday, July 10, 2023, and Tuesday, July 11, 2023 to try and reinstate our original account and Optimum was unable to reconnect it. They told us it was not possible. As a result, we switched to Verizon.

Optimum continued to bill my credit card from July 13th 2023 through September 7th 2023 in the amount of $417.18 when we had no service.

Optimum automatically charged my credit card without my authorization. When I called to resolve the issue, Optimum agreed and acknowledged that the service was cancelled on July 8, 2023. They REFUSED to credit my account, even though service was disconnected.

On September 7, 2023, I received another bill in the amount of $245.79 to be due September 22, 2023. Optimum continues to bill me and refuses to shut my account down as well as refuses to give me my credits that are due. They are a fraudulent company and there is absolutely zero service. There is no one there to resolve any issues.

I Signed up for Internet, Cable, and Telephone last year. I wanted to cancel my Phone and cable and keep the Internet. When I called Customer service, I was told I had to pay $135 only for the Internet. Today, with all these three services, I pay only $154,

When I spoke to the agent last year, I was told only for the Internet (1 gig), I had to pay close to $80. And now I am being told after all the promotions, I have to pay $135 for internet alone. This is just not fair flipping on what was told and what is applicable now.

Please contact me to address this issue

I was in the process of moving and wanted my cable to be transferred over but my apartment wasn’t ready so I had them to put it in seasonal in the mid late July after that all hell broke loose I talked to at least six different people telling me different things now they’re telling me that I owe 300 and something dollars and an address that I’m not even at anymore and not just that the cable was still on at that address I was told it would be cut off and to start another account which I did I had a reminder of $153 to pay my old billing comes to my email and text anyway come to find out they did not cut off that cable until August 17. I receive new service at my new address August 12 anyway now I owe $511.00 dollars I don’t get it. I talk to a supervisor. He was so rude and disrespectful. I was hung up on I just want to get this cleared it’s like nobody knows their job description So could someone please investigate sudden link

On 8-9-23, I lost service with my internet. I had to wait til 8-14-23 for a technician to come out. He replaced my modem on 8-14-23 and now I have no internet or phone service. I was told there would be a maintenance guy come out within 24–72 hours, totally unacceptable However, there were maintenance men that were working on the lines. I still have no service I am waiting, not so patiently now, to get this resolved! I have no phone nor internet, so no one can call me about this. What is going to be done about this matter! I pay too much for your services and now they’re not working Please Please Please get this matter resolved l! Thank you

They have been charging me for the last 2 years for equipment I don't have. They never gave me the package I was paying for either. I have tried to call in many of different occasions and could never get through. My bill was supposed to be 84 a month but they charged me 94. Then they went up to 114 and last month August 2023 they went to 140 and can't tell me why. When I went on line it said my bill is unavailable. Customer service hung up on me when I called them trash. I HATE THIS COMPANY. I will be placing a law suit on them and will dispute the charges on my CC.

unable to connect to wifi

they always tell you same thing -- you need to reset your password but it never works. If you have multiple devices and cars its a major time issue. They will not escalate to their Technical group ---:Shared Services without resetting pass word

If you call like I did today they say we will connect you in 5 to 8minutes

first time 29 minutes, after cutting me off then 1hour 3 minutes to answer while on hold -- impossible to hear them since there is so much background noise. They agreed to have a MGR call back

Yes they called back and when I picked up they hung up.

Their wifi when not at home never ever connects since I was told they dont service or repair them and best to not allow Optimum wifi on your phone.

We have a problem that was created by a promotion we were promised by one of your sales persons from the Teays Valley office (Darin Smith). We were approcahed by him and another gentlemen, who's brother was in the car with broken leg.

We, my wife and I was approached in early May by this guy and two others, one who was in the car with a broken leg about us being chosen to receive a promotion that Optimum was having. He (Mr. Smith) asked us how much we were paying for cable and phone and internet. We told him and then he said what if we COULD GIVE YOU WHAT YOU STILL HAVE and add internet and phone for less than what you are paying now? We were hesitant to go with the deal, but it sounded too good to pass up. We decided to do it and now REGREAT that we did such a thing.

When we received our next bill it was for $206, not the $155 we was promised by Mr. Smith, I called Optimum and told the customer service representative that the bill wasn't right. She fixed it to where it would be $155 or less. What she did was take away the HBO and Cinemax APP that was on our bill. We thought that was for the smartphone and kindle.

What we didn't know was until we turned over to HBO which we have had for over 42 years was that it was gone. We lost our HBO and Cinemax when we did away with the App For us to lose that was devasting. We were told by Mr. Smiths that we would keep everything we had which we had a package deal which included HBO and Cinemax

We are one very happy customer and will be going not only be to the FCC but to our State Attorney General 's office with this complaint.

I would love to talk to someone about this situation before it gets to cold and nothing can be done about it

My phone number to reach is([protected] or [protected] or email me at [protected]@frontier.com

One Unhappy CAMPER AND CUSTOMER

I previously switched one of my mobile phones to Optimum and had no issues with service and the process was super simple. I decided to add another line to my plan and I have had nothing, but issues.

First, I was able to add the line and once I submitted my payment information and hit submit I kept getting an error code 400. That kept saying please try again.

Well, with most companies if a transaction doesn't process, you don't get a confirmation number or anything. I tried again three more times, before getting a confirm.

I only received one confirmation, yet throughout this whole process I ordered two lines and my card was charged not once, but "EIGHT" times! $20.73.

I immediately call customer service who is very dismal to say the least. Absolutely no care or concern at all. All they could say was I see you were only charged twice for two phone lines. I will have to put a ticket in and someone will email you and it will then take 3-5 business days blah blah blah.

It was your error, not mine. I have the screen shots showing the message. It was almost as if the error was done on purpose as the desired outcome would be to overcharge the consumer. Customer service was NO HELP. I was not confident at the end of each call that I was being helped. Mind you I waited over an hour just to speak to a customer service rep who provided mediocre service.

I also was set up to have internet service installed on Aug. 19th, but after this is all resolved will most likely take my money and business to a carrier that actually listens to their customers and addresses their concerns.

We were offer to bunble our phone, internet, and cable for less than what we were paying our cable of $165.00

When we recieved pur first bill it was $2324.00. Called and got taht taken care of I think, what I didn't realize that we lost HBO and Cimemax

We have been with Suddenlink for 37 years and get taken like this?

I would appreicate a call at [protected].

They came out to install the internet service I ordered with Optimum. The installer said someone made a mistake, Our service does not come this far down this road. He said I will let them know and they will mail you your refund. That was on August 12, 2022. That is almost a year and still no refund. I'm still waiting for a $40.00 refund. How can I get that refund?

In June of 2023 I canceled my service with Optimum to switch to fastwire. I was told my service was paid until 9 July 2023 and then it would be disconnected and I would need to send back my modem. I was contacted a few days later and provided a deal to stay a member. The deal was the net two months free of charge, a $100 gift card for the lack of internet I had for the previous three months, I would get a new modem so my internet would work, and my bill would be $50 forever after that. On the 25th of July 2023 $150.14 was pulled out of my account. When I contacted Optimum They stated the charges were an error, and they would put credits on my account so I would have the next three months free. The customer service representative I talked to on 28 July 2023, stated they could not reimburse me the money they stole out of my account.

I got charge for a phone I never signed from FedEx. I was charge $60.33 For a phone I never wanted and for fours days. I just want the money I lost or two months free If decide to take your service agan. I been so stress out over this my hair falling out. Please do the right for a loyal customer. Nobody wants to help me or care to help me.Contact number [protected]

i've had their service for awhile and initially got it because it was suddenlink and the fast service in my area. optimum bought out suddenlink, right now i'm pay about $126 a month for horrible service when new signups are paying 30-40. since optimum took over the service and speed has been getting worse and worse. i have a 400 meg service but im only getting 96 at best. every time there is an outage in my area the service gets slower each time its restored and now its to the point lag in all games and stuff i do online is so bad they're almost unplayable. i call customer service the automated support restarts mt equipment, of course i've already dome this it doesn't fix anything. i get a tech who is from india and doesn't understand anything. has me restart everything yet again of course it didn't fix anything. then her reply is well its not a problem on your end. then goes into sales pitch garbage saying how they pride themselves on their support etc., and asks if she can do anything else for me. Anything else? you didn't fix my problem, and didn't know what to do! MOST OTHER SERVICE ARE SATELLITE AROUND HERE AND AS BAD IF NOT WORSE. so why am i paying for a package, internet speeds, etc., i'm clearly not getting, i'm getting ripped off and the company doesn't provide competent support, if any. i had a previous dispute with optimum when it first bought suddenlink after much arguing i returned their equipment and bought my own modem which worked great until the last 2 or three months, now their service is once again getting worse and worse with no support at all from them. i never had these problems when it was suddenlink it wasn't until optimum bought them my problems started. btw. i switched from optimum to suddenlink because i had optimum and their service, etc., was as bad as it is now, after i switched to suddenlink no problems, once optimum bought them out my problems started again.

I had my Fiber internet installed on Wednesday The 19th and it Pon light was blinking the tech told me i would have someone come back with 24/48 hrs to resolve it as it was an issue on the tower. Nobody ever showed up. I then had someone come back on saturday The 22nd that tech came in climbed the pole said everything there was fine Optimum just needed to send a signal and he would wait outside for a call. He didn’t wait he just left. I then was told after tweeting @optimum there was a same day appointment again nobody showed up. It is now day 5 with no end in site my job my livelihood is at stake and there is still no resolution

At Optimums suggestion I switched from coaxial service to fiber optic service. They claimed it would be better and less expensive. I have had nothing but problems since the switch. I lose TV service in the middle of watching a show. I just lost all service for 3 days and a technician came today and fixed everything. I come home from work and only have TWO channels. I am told there is an outage. You literally have to beg for credit but they steal your money relentlessly.

We just bought a house and had a scheduled appointment for just wifi connection. Optimum sent a contractor to our house who came dressed as if he were ready for a night out in the town. He only had to install wifi for the internet! He looked around and noticed how long the job would take and since he’s a contractor and gets paid by the job and not by the hour and he didn’t want to get his brand new white sneakers and white shirt dirty he called in to dispatch to advise them that we wanted to “reschedule”. We got a call from dispatch and we advised we absolutely did not want to reschedule! We spoke to supervisors at optimum who were extremely rude from the second they got on the phone and they literally told us “well you’re not getting service today and that is it!” Now we have to wait 48 hrs because they put that there was an issue outside and maintenance needs to come which is such a waste of time and effort for the other workers who actually do their jobs appropriately! We do not need maintenance we just need cables tan for our internet. Such an easy job to do. Unfortunately we re forced to get optimum because of where we are living but Spectrum will always be my number one choice! I really want something done about this and my next letter and complaint will be to corporate.

I have been having issues with different channels being scrambled and getting error 200 throughout the day. Contacted optimum and they sent out a tech. Tech came out and said there was a bad wire outside. When he left the channels were no longer scrambled. Later that day we realized the phone was now down. Tried calling tech back and his voicemail was full. Sent text never heard back. Contacted customer support and they were no help. Scheduled a new tech, which is coming out today. Come to find out. The tech left the outside box open with a giant mess of wires. Channels are once again scrambled and now more channels are being scrambled. Phone is still down. When you ask for a credit for this mess that they caused you get the answer of “there was not a widespread outage so they cannot issue a credit”.

In Sept. 2021 I purchased a New Arris Modem on Ebay and returned the Optimum Moden I was renting to their Riverhead, NY store. This month I saw that I was still being charged for renting a modem. When I called I was told by Ray (an Associate) Lianne ( supervisor) and Sandy from Optimum Corperate Office in Jerico NY all said that Any Arris Modem purchased Anywhere, is considered Theirs and therefore subject to a monthly rental fee. I asked if the NEW Modem I purchased was Stolen? they said No, but it's still Ours. I asked if the Modem should say Property of Optimum anywhere on the modem, they said NO, but insisted it was still theirs and subject to rental fee. I saw that even today I could purchase a ARRIS Modem on Ebay, Walmart.com and Amazon. How can Optimum claim to own a moden I purchased.