Optimum review: Billing refund for period when there was no service (29 days)

I was billed for services I did not receive for over a month and denied a full refund for that time period. The facts are listed below:
1. On 2/25/25, I woke up to a house that had no services – no Internet, no Cable tv, and no landline telephone.
2. On 3/26/25, those services were restored.
3. I am on direct billing and:
a. On 3/9, was charged $466.50 for services from 2/23/25 – 3/22/25 – 28 days, of which I had no services for 26 of those days.
b. On 4/6, I am scheduled to be charged $503.12 for services from 3/23/25 – 4/22/25, 31 days, of which I had no services for 3 of those days
c. In total, I paid for 29 days of services which were not received and would like a credit for what I was charged for those days.
4. By my calculation, I should be receiving a credit of $433.18 on the first bill and $48.69 on the second bill, for a total of $481.87
5. I was told I would be only getting a credit of $300 - $181.87 short of what you charged my account.
6. I have yet to receive any refund!

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