Menu
Optimum Customer Service Phone, Email, Contacts

Optimum
reviews & complaints

www.optimum.net
www.optimum.net

Learn how the rating is calculated

1.2 1015 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Optimum has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Optimum. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Optimum reviews & complaints 1015

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
2 reviews
1
1 review
Sort by:

Newest Optimum reviews & complaints

ComplaintsBoard
M
10:52 pm EDT

Optimum complaint on optimum mobile

called to have package delivered with no problem employees making mistakes not solving this inquiry need package sent to my address left in mail box or send to security people making problems calling me gay and I'm not I want employees fired and in trouble and for giving false information and trying to make employees upset giving fake info about service and problem like that caudse they don't like new York or new Yorkers my package should have been delivered today already was home to sign package never arrived.

Desired outcome: employees fired for my package to be delivered in mail box with no problems or damages and for my package to be delivered soon

Read full review of Optimum
View 0 more photos
Hide full review
ComplaintsBoard
O
5:54 pm EDT

Optimum Email

When setting up service at my new address, the phone rep informed me that he had to setup a new Optimum ID. Although I questioned it, I thought maybe it was part of an agreement...since the complex I live in has a discounted rate for its residents. This was in Nov of 2022. I had to call the next day because on the new account I did not notice my email as being available. The rep explained that with new accounts Optimum is no longer providing email setups. ? Said that I could just continue to use my existing email. While an inconvenience that is exactly what I was doing until this past weekend...4/1/23. When I went to access my email I could not get in. I called Optimum, and after some time, they informed me my email had been deactivated...wth! I didn't receive a call, email, notification or ANYTHING stating emails were being deactivated! And even looking on the site for my new ID..it clearly stated that: Optimum is no longer providing NEW email accounts for customers, but if you have an existing email account you can continue to utilize.

Reached out to the service Dept...where I had to provide my old account info. She worked through whatever on the back-end and reactivated my old Optimum ID (the one to which my email was linked). She proceeded to link that Optimum ID to my new account..(why this wasn't done then originally I HAVE NO IDEA)...and said they could now try and restore my email accoiunt under my current service account. I was able to login in and see my new/current info, but was still unable to access my Inbox. Reached out to service again, and they 'escalated' to the "back-office". The next day back office contacts me to tell me they wont restore my email account.

Have YEARS of VERY IMPORTANT emails on that account! Just kept being notified that they no longer support email. Nice to let your customers know after the fact! Asked for them to temporarily restore the account, so I can at least retrieve the critical emails and move to one of my other email accounts. They "can't do that"...How/why would they just delete email accounts without even reaching out to the customer...or, at least, send some type of notification. This is utterly ridiculous!

Desired outcome: To AT LEAST have my email account restored temporarily, and allow me to retrieve some very critical emails!!!!

Read full review of Optimum
Hide full review
ComplaintsBoard
N
2:35 pm EDT

Optimum mobile number

I have been trying to resolve this matter for over 6 months now, and still no resolution in site. On March3, 2021 i transferred my number over from verizon, at the time optimum gave me a temporary number for the day and said they would cancel the number as soon as 4 hours thats when the transfer should take place. it was to stay on my account temporarily. Needless to say i have been paying them $27.16 for over 24 months. i have been battling optimum to fix this problem and they have not. but they still charging my account. i dont know what to do this is adding up, and they have excuses after excuses.

Desired outcome: i would like a credit for a number i never had, that optimum never took off my account. it is clear that it is a human error on the company's part.

Read full review of Optimum
Hide full review
ComplaintsBoard
N
4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Mobile phone, S23 Ultra

2/24 - purchased phone and became an optimum moble customer

2/25 - couldnt make or recieve calls, called tech support and was told to turn airplane mode on, then off, seemed to solve problem

2/26 - same problem

2/28 - went back to Optimum store with phone, tech disconnected esim and replaced with physical sim

problems continued

3/17 - went back to Optimum store with phone, was told the phone is defective but they did not have a replacement in stock, tech said he'd call me next day

3/18 - no call

3/19 - I called store and was told by tech that his manager would call me

3/20 - no call

multiple calls to tech support and was told "its past 21 days so nothing we can do"

please help...

Desired outcome: replace phone

Read full review of Optimum
Hide full review
ComplaintsBoard
M
9:20 pm EDT

Optimum Employees false info at optimum

I was told at optimum I don't have insurance or warranty for my A03 galaxy employees there unprofessional lieing provoking others to be up set or react violently stayed calm but was frustrated and upset at employees denying services .there's females there but there the guy there who's rude and on purpose like trying to intimidate customers cause there's security he maybe wanting something to pop off so he can call the cops and so security can do there job which is wrong telling me there's nothing that can be done about my phone we can not do anything about that his words and him being disrespectful about it and not wanted to help a loyal customer being that I always pay my bill and like the service at optimum until the fat guy was being rude and inconsiderate giving false information and not wanting me to have a phone. Did not received discount and upset about service from employees

Desired outcome: employee be fired investigated and fired warranty for my phone me have a new phone

Read full review of Optimum
View 0 more photos
Hide full review
ComplaintsBoard
G
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Bill issue and service issue

March 2023: Our bill jumped $20, we want a price quote of less MB and our service fails often - sporadically off entirely. The real problem is that all we repeatedly try to communicate but their chat is only virtual, the email to them doesn't go through and none of the phone numbers answer. We need tp speak with a Representative about the issues. Once - I did get a human chat - but he couldn't tell us anything except to quote the phrases they are given.

Desired outcome: A Representative contact me so I can 1. Get a price quote for 50 mg 2. Tell me why our bill increased-specifically what "rolled off?"

Read full review of Optimum and 2 comments
Hide full review
2 comments
Add a comment
M
M
MissyMissMissy
Toms, US
Apr 21, 2023 7:49 pm EDT

That is not always the case, they just told me ""see ya.."

M
M
Matrix501
, US
Apr 11, 2023 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That just happened to me my bill went up by over $30 i found out promotions end after 12 months so every 12 months you have to call optimum retention unit and ask them to find a way to lower your bill. and find out what promotions are available in your area you would be surprised what they can get you sometimes always do it before your promotion expires they can only give out so many if you call after there may not be any of the good promotions left. I called late this year so all i got was a $15 off promotion last year i got 3 months of free HBO/Stars with a $30 promotion. So mark it on your calander so when the 12 month promotion is ending call 2-3 weeks before it ends so you can get yourself a lower cable bill. Now When i have an issue i drive right down to the cablevision/optimum building and they normally help me or give me the info i need and if they cant they make a call to find out who can. You may want to take a trip to your local optimum office! Good luck to you!

ComplaintsBoard
S
11:37 am EDT

Optimum Internet service and over billing

Been trying for months for a resolution, to no avail
* bill went from 168.00 to 272.00 overnight
* no internet for months - tech twice was a no show, and I was charged 80.00
* some techs can access because I dont know a pin number, another tech said a pin number doesnt xist on this account
* rosie from florida questioned why my bill is so high suggested I call the bbb
I only have basic cable no extras and they want almost.300.00
Stacey cohen
225 east 149th street 26c
Bronx, ny 10451
[protected]

Read full review of Optimum and 1 comment
Hide full review
1 comment
Add a comment
M
M
Matrix501
, US
Apr 11, 2023 12:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I live on Long Island and have basic too i pay 165 a month. basic tv, phone and internet. This month all of last years promotions ended. I know my bill jumped up as of january. If you want your bill lowered call to cancel everything or ask for the retention unit see what promotions are available you will be surprised at what optimum would be willing to do. Good luck!

ComplaintsBoard
M
1:25 pm EDT

Optimum Billing

I cancelled service to one of my four tv's recently (don't know the exact date) and returned my black box, # MA1352EKQ271 to Suddenlink in Tyler Texas but my monthly bill has not reduced. I still have Suddenlink cable service to three other tv's in my house and to my internet which I requested to continue at the time I returned the single black box.

My question is "why has my monthly bill increased. It should have decreased.

Please advise,

Michael Brown

4737 S State Hwy. 37

Mineola, TX 75773

[protected]

[protected]@gmail.com

Read full review of Optimum and 1 comment
Hide full review
1 comment
Add a comment
M
M
Matrix501
, US
Apr 11, 2023 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Not sure how it works in texas but in new york they have what is called multi-unit reduction bonus so if you got rid of a tv your bonus would go down. The person who did that should have explained to you your bill would go up. If it wasnt explained to you then they werent doing their job properly! personally i'd say That's a pretty sucky rep you had! Good luck!

ComplaintsBoard
J
1:41 pm EST

Optimum Service for cable

I woke up on wed morning and turn on the TV and no service I call optium she try to reboot tv and it didn't work so she could not give me a appointment for several days so she told me to go the store when I was there waiting on line several min another customer came in way after me and he know one of the workers and was immediately wait on while I was still waiting.then I finally got waited on the resp was so rude and quirk to me .when I told me that this was my 4 box he state it was the wire going into the house I ask him if he can get appointment he said what did the person on the phone said and eas really rude with his answer customer behind me grasp with all his nasty comments I ask to see a supervisor he told me why she not going to help you either.i saw he sitting there she would not come over but ran over to told to the other customer who was her friend .I took the box home again it did work I try to call for help again people on the phone would help and extremely rude and said they were going to hang up with all my resources exhausted and no way to get help I had to cancel the service whypay for a service that no one would help me and they were so rude I brought back my box agia they were so rude then when I ask for help to cancel my account they told me to leave the store and refused to help and again I call for help and said I cancel my sevice and could help me and hung up on me that optium.store on 109 in best babylon was the worst experience in my life I keep asking for help and ask them what to do and they all refused thank god for a custom in the store she helped me I will post this on Facebook and I also wrote a letter to the better business bureau and also pasted this letter in are news letter how optium treated and as a first response I would never treat anybody they optium store treated me

Desired outcome: I want to watch TV and someone should talk to that store and teach tell how to treat custom they would help me when I started to cry and left the store crying

Read full review of Optimum
Hide full review
ComplaintsBoard
S
11:10 am EST

Optimum Customer service - or rather, the lack thereof

On Feb 24th I contacted Optimum to add Cloud DVR to my service. The phone contact refused to help me because my hubby's name was on the account and he needed to make the call (is this the 1950s?) I would have done the task online, but the site's navigation tools sent me either to a "call this number" or a 404 error page. I used chat. After wrestling with the bot, I confused it enough to send me to a human. She added "my wife" to the account and set me up with DVR service and said my existing hardware would work fine. It did not. I thought perhaps there would be a 24-hr delay, so... On Feb 25th, I called the local service number and the rep had me do a hard reset of the cable box and assured me that this would work, and have a nice day. It did not. In fact, it dumped all the data and I had to reprogram it myself. Called a third time that evening. Oh, says the rep, your box is not compatible. The box that IS compatible, however, is not compatible with your modem - and set up a service visit. We did not want the upheaval of everything on our network, so we said cancel everything that happened beginning with the initial DVR order. Found a streaming service we preferred. On 2/27, I called to have TV removed altogether from our service plan. Rep said sure! It will change your bill to $115/mo for a year and return the cable box within 30 days. It's now Weds, 3/1. I look at my new bill. I was charged for 5 days of DVR service I didn't have, plus advance charged for 1 month of DVR service that I discontinued. Also, TV service was not removed from my plan. Went in person to the store. Rep took back the hardware, refunded the DVR money as a credit to my account, noted that the service call for the new box/modem had not been cancelled either; oh, and plans can't be changed until AFTER the hardware is returned, and she COULD NOT change my service plan! WHAT!? The "store" can't actually make sales!? I had to call the 800 number. I get home and immediately call. This rep tells me the service will be $165/mo -- $50 more than I was quoted two days earlier. Sorry, can't go back to give you that offer. -- But I was given it on Monday, it should be in your system already. -- No. I can't do that. AND you will need a new modem because we no longer offer the internet service you are using. -- What do you mean you don't offer it? I have it! -- It's grandfathered, you're asking for new service. -- No, I'm not. I'm asking for a change of existing service. I want exactly what I already have, just minus the TV. -- Sorry, that's not available. -- And on and on it went. I am paying for TV that I cannot use because I returned the box, which I can't get back because it's "old tech" and to get what I do want I will have to put my whole house in upheaval since all of our WiFi devices would need to be reconnected to a new modem.

In short -- I spoke with 5 people. Got 5 different answers and 5 different assurances. All 5 neglected to include information vital to the decision-making process. I have never -- NEVER -- blown my top at anyone/anything before in my life, but was shouting by the end. At which point your rep hung up on me.

Desired outcome: All I want is to keep the internet and modem and phone that I have, minus the TV service, at the $114/mo price I was quoted. Seriously -- How hard can that be?

Read full review of Optimum
Hide full review
ComplaintsBoard
R
11:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Internet connection

After not showing up to connect last Friday, 2/24/2023, and promising to be here today, Tuesday, 2/28/2023 between 10AM an 8PM, Optimum has failed to provide any level of service. I am without the promised internet connection and since they do not keep appointments, I won't sit around waiting 10 hours for someone to show up.

I don't know how they expect to stay in business. I will be letting all my friends in the neighborhood and on social media about my experience with Optimum.

Desired outcome: Internet connection as advertised

Read full review of Optimum
View 0 more photos
Hide full review
ComplaintsBoard
N
2:47 pm EST

Optimum Altice/optimum

I updated service at my house from wired cable to fiber optic because of continued outages. The person I spoke with told me I could not have 2 account service at my house to put the new service in my name because the other service was in my husband’s name. I told the person I wanted the same service and the same telephone number. I was told that this would definitely resolve my internet issue. The install had all kinds of issues that a 1-day event took 3 days and my service isn't even stable. I lose service on a daily basis. I called them Saturday February 11, 2023 I had no phone no cable no internet at 9:45am. I was on hold for 2 1/2 hours and no one ever picked up the call. I got through on the chat through my cell phone and was told they had an outage. We never got service back until the next day. As days go by I’m still having issues with my internet and tv I called them and of course I’m on hold for hours at a time and the person I am talking to isn’t even in the united states. The problem can’t fix and she told me I would have to keep calling until I get the united states. I am appalled that I live in the united states and I can’t reach anyone locally after 5 times 3 hours still can’t get a rep in the united states. I continued to call when I had time and still couldn’t get through. Friday feb 24, 2023 I called my husband from my house phone he asked me where was I calling from. I told him our house, he said that’s not our phone number. I had enough I called again after 20 minutes of going through all the prompts. I get someone not from the united states and she could not fix that I had the wrong phone number to my account. I ask her if this was the united states and she told me no and to keep calling I would eventually reach the united states. I finally got someone here in the united states after 2 hours. I spoke with this girl and she was having issues fixing the phone issue as well. She said it was going to escalations and they would get back to me in 24-72 hours. I told her that was not acceptable considering I have 80 hours of phone calls about numerous issues and nothing has been resolved and no one has called me back. I want to speak to a supervisor. She put me on and off hold for over an hour and a half when I finally got an escalation specialist. I told him what’s been going on with my phone and that I want this fixed, he told me the phone number issue is fixed but it can take 6-8 hours to update. I then told him my other complaints and how I wasn’t happy with there service to my shock when I finished ranting there was no one on the line. I was disconnected. Today is February 28,2023 I’m calling my house number and it is still disconnected and I also called the new number that I shouldn’t have and that is disconnected as well. I had a message on my phone yesterday from optimum about my recent call to customer service. If I need to speak with someone to call [protected], shocked! (not really) I had to leave a message and wait for someone to call me back. I called at 11:07am and I called back by chance to see if anyone answered at 11:17am its 1 pm and I haven’t received a call and I probably wont. My biggest complaint here is there is no one that fixes or who can fix the problems here. I am going to get a bill from them and I really don’t think I should pay for anything. I am writing this complaint to the fcc for issues I am unable to get resolved by optimum there is literal no way to get in touch with someone to handle my complaint. They have not provided the service they promised. I will be contacting LFA and anyone who will get me to someone at optimum to resolve my issues and at this point and some compensation. The other issue I have is there is no other cable company I can get service from. This is a monopoly in Brookhaven town that has gone on for over 30 years and is un fair and illegal. We have laws about monopolies and New York has allowed the laws to be broken. I hope someone has more time than me and get a good lawyer. No one should have to go through this and be treated like this. It’s disgusting and very frustrating.

Thank you for your time

Nicole Fortin

Desired outcome: refund for the entire month of February 2023 reliable service and to make other aware to not do business with them.

Read full review of Optimum
Hide full review
ComplaintsBoard
O
5:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Optimum cable tv support for tivo

Optimum barely supports TiVo users. My cablecard stopped working on 5 HBO channels, which I pay a premium for. They couldn't manage to fix it, so I ignored it for a few months. Then my screen statred pixelating on Showtime.

So I drove to the Optimum store (25 minutes away, 1 hour wasted time) and replaced the card. ALL of HBO would not work on the new card, and on regular channels it kept giving me the prompt screen to call my cable provider. This issue persisted even after I called them and they asked me to restart my box. Still no good. Then they scheduled an onsite service call for 5 days out, so that I would have no TV for the weekend.

So I wasted another hour driving to the Optimum store to get another card. They told me there are NO new cards - they are all refurbished. So I'm just inheriting someone else's problems. Which is what happened with the third card - now NO stations would work: same stupid "Temporarily unavailable" and "Call your cable provider" messages on every screen.

Then someone called for India as some sort of pre-interview for the service call. She took me thru the same basic restart process, then said there was no more she could do, and I would have to wait for the service call, now 4 days away.

It's pretty obvious they just want me to rent one of their crappy cable boxes and ditch my TiVo, which has so many superior features. All I can do is cost them as much money as possible to keep trying to fix my issue.

This is easily the utility that I have hated the most in my entire 60+ year life. This is what happens when you give a virtual monopoly to a public service provider, and why they've got an "F" rating here. I couldn't possibly hate them more. I wish I could give a "zero" rating...

Desired outcome: Just make the @^%!$! TiVo work for all the premium channels you charge me $30/month for!

Read full review of Optimum
Hide full review
ComplaintsBoard
P
9:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Emails

After many long calls to Optimum and explaining to several different people the issue I was experiencing, there were no results. Not one person was able to answer questions and these were all IT representatives. A couple of representatives were accusatory. This was over a two day span. There is still no resolution. The last person I spoke to told me he would return my call and never called back. In fact, everyone I spoke to was not helpful nor informed on how to address the issue. Although I asked for a supervisor, I'm not sure if I spoke to a supervisor. The supervisor knew even less than the representative.

Desired outcome: I would appreciate a response and all my emails retrieved and placed in my Outlook inbox.

Read full review of Optimum
Hide full review
ComplaintsBoard
T
6:38 am EST

Optimum All

I ordered services in mid-November 2022. In mid-January 2023 after canceling appointments, lies, lack of customer service I canceled my order for services. They have still not refunded the fee paid at time of order. I have no services, never have, and definitely never will. Yet, no refund and they sent me a bill for nothing. Sorriest company ever!

Desired outcome: Working with financial institution and reporting to FTC and all possible to keep these thieves from doing this to anyone else.

Read full review of Optimum
Hide full review
ComplaintsBoard
G
11:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Refund

I ordered Optimum and they came out and the installer said someone made a mistake, our product does not come this far down this road. He said I will let them know and they will mail you your refund.
As you can see it has been since August and no refund. I contacted them at least 4 times and each one said it takes time and of course dummy me said ok thank you. I went online to find and email. I did find some bpeoput none of them worked.

In just 6 days I will be 76 and I'm not sure about you but that buys groceries for me. Not a lot anymore, but it sure helps. Please help me. This is now Jan. 28, 2023 and still no refund. $40.00 is not a lot, but how many people have they done that too. Some don't care, I do. At my age, I can use that. Thank you for replying. Grace

Desired outcome: I would like my money refunded

Read full review of Optimum
Hide full review
ComplaintsBoard
R
9:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Mobile Phone Customer Service

For 2 days now we have been trying to pay our bill. The My Mobile continues to buffer for those 2 days. I called this morning and arranged a call back.

Customer Service called back and for 15 minutes I was on hold listening to a recording say a customer service would be right with me. THEN CUSTOMER SERVICE HUNG UP ON ME.

I called back and now it's another 20 minutes waiting on a call back, which I haven't received yet.

We began with Altice when they first started the mobile service. Then Optimum took over and we continued with 4 phones, and we have paid 2 phones off and just added a new one.

It feels like your company does not care about the little people.

Desired outcome: I want some to call me @ [protected] so I can pay the phone bill.

Read full review of Optimum
Hide full review
ComplaintsBoard
A
3:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Optimum Internet

The service with Optimum is the worse ever its always not working or extremely slow their customer service is awful they never know how to help with your problem also they tell you about getting a promotion that includes a visa gift card that they never send out according to them because in the fine print it says you must be current for 3 months which they never mention when setting up the account you will be better of with AT&T or any other provider don't set up service with Optimum save yourself the slow service or no service at most times and awful customer service.

Desired outcome: To have them actually explain the rules of how the visa debit card terms are before having you set up service with them because it's basically false advertising to get accounts .

Read full review of Optimum
Hide full review
ComplaintsBoard
L
2:54 pm EST

Optimum Cable service provider.

I had a problem with some equipment from cablevision. I went to the store on Main St in Bridgeport, CT to exchange it for a new one. I was told that the equipment in my house was for a difference address. I had to make an appointment to have a Tech come out and set everything up all over again. I had to pay for him to come out even though it was not my fault they screwed it up. When the guy came out he only brought 1 box instead of 3. I had to order 2 more boxes through the mail. The boxes came in and we called up cablevision but we could not get them to work. I make an appointment for them to come out on Thursday 1/19/23 between 8:00 am - 11:00 am no one showed up. They called me the night before to confirm. I called them back and set up another appt for Friday 1/20/23 between 11:00 am - 2:00 pm. Guess what they did not show up again. I called had to talk to 3 difference people, they would not get me to a manage and would not provide me with a number to the corporate office. They where no help at all. Now I have to wait until Monday 1/23/23 between 11:00 am - 2:00 pm. This is total bulls... The only they want is to collect money from you.

Desired outcome: I would like someone with some kind of authority to call me and explain why all this happen to begin with and I would like a credit issue for the Tech that came out and all my time wasted for the past 2 days.

Read full review of Optimum
Hide full review
ComplaintsBoard
S
8:37 pm EST

Optimum Optimum TV, Phone, and Internet

I called them and asked to be cancelled from their service because I had another Internet provider hooked up that was cheaper. They said that I couldn't until I paid $400. I told them i could not pay this and told them to come and get their equipment, they gave me an address in Charleston WV to take my equipment to but i have no car to get there. Before i got with another company, they cut my TV channels down and turned my internet off and left the phone on. my bill was always $165 every month but it wasn't suppose to be that way and i even had the phone cut off and kept the internet and tv but did not get to pay the bill price because they were still saying $165. I want my service cancelled and a tech to come and get the equipment, it is not hooked up and I'm not using it. They sent me a bill out for $711.10, if they would of picked up their equipment and cancelled my service then they wouldn't have to waste paper sending me a bill out. I don't owe $165 and when i get money to pay them, i will but i won't pay $711.10

Desired outcome: I want my service cancelled and them to come and pick up the equipment and quit sending me bills every month for service im not using

Read full review of Optimum
Hide full review

Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

How to file a complaint about Optimum?

Here is a comprehensive guide on how to file a complaint or review about Optimum on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Optimum in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Optimum. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Optimum on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Optimum customer service

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Website

www.optimum.net

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Optimum?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Optimum Customer Service. Initial Optimum complaints should be directed to their team directly. You can find contact details for Optimum above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Optimum. Discuss the issues you have had with Optimum and work with their customer service team to find a resolution.