Optimum
Reviews and Complaints

When the salesman came to sign us up for their service, we made he tell us specifically the cost we would incur. We had it written down on our service order. This also included 3 free boxes. We had the impression this service order would be binding. After getting the initial bill which was incorrect and took several months to correct, the very next month the bill went from $132 to $151 - when I called they told me we had to pay for the 3 boxes. The CSR told me that they would never give the boxes for free. I then asked to speak with a supervisor who told me the same. I said you aren't going to honor your contract - which she says to me that there is no contract so I rephrased it by saying honoring the agreement we had with their sales rep. She said he was wrong. I tried to call him to get the corrected but he never called back. As was their probably intention, I stopped pursuing it thinking $19 was not that much more. Well, I've had the service for a year and the sales rep told us after the first year our fees would go up $23 dollars. We went from $152 to $224! Now I have to start all over! We have the choice of Cablevision or Verizon which I switched from because they gave me a price but every month I had to call and get the bill changed to the corrected price - we can we do?!

I have had so many problems from day one with Cablevision, whether it be with the service or the customer service. For months I have had problems with the picture on my screen looking digitalized, sometimes it lasted 2 days and I would not be able to watch any tv. They supposedly ran diagnostics, sent someone out(after 4days from my initial phone call) and said everything looked fine. Thanx!

Then I wanted to lower my cable bill so I got rid of my voip phone and lowered my cable from the silver package to the family. I saved myself a whole $15 but it was a win for me not to have to give them an extra penny of my money. Sooo, I get my cable bill and it seems a little higher than it should be. I ask the first of 4 customer serv reps to run down my bill, and nothing seemed different. It was finally the 4th rep I spoke to that says, you are paying an extra $10 a month for a box I didn't have, that had to be added when I dropped my package cause it was never there and then says you have IO Navigation. So I say whats that? He says I don't know please hold. He comes back and says its for digital music stations and a channel lineup channel. This is free when you have the Silver package but not free when you have the Family package. Sooo... when I lowered my bill 3 people supposedly didn't see this charge for the last few months. So I asked to take it off, I called back a few days later it was still on there... Now I let them turn my cable off cause I will never give them another penny... I am going with Verizon...