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Wifinity Customer Service

14
Complaints7
Pending1
Resolved1

Wifinity

Unit 13 to 14, Kingsmill Business Park, Chapel Mill Road, Surrey
Kingston-upon-Thames
England, Greater London
United Kingdom - KT13GZ

Customer Support Phone Numbers

Northern Region Office
37 Horne Road, Catterick Garrison, DL9 4JZ

German Office
Suite 333, Riemek Strasse 27, Paderborn, 33102, Germany
Plus

Wifinity Complaints & Reviews

Wifinity / payg internet. support no. 000356771

St
Sep 29, 2018

I paid for a weeks internet access for two devices on 21st. Sept. On 25th. I contacted you to say that I and others on the Parkdean site had no internet access. I emailed you again on 26th. Sept and have still not received any response from your alleged customer support team. How is it...

Wifinity / internet

Lu
Sep 19, 2018

Definitely has one of the worst customer services I've come across. Cancelled my subscription before leaving the country. Only to come back and find they were still charging me. Questioned them on the matter and for some strange reason they have no record of me cancelling it. I just got...

Wifinity / wi fi

Jo
Sep 05, 2018

I have constantly suffered poor service and when i contact support i am told that they are aware of the problem but have no future plan to fix it. I have contacted customer service numerous times to be told same thing. The problem in my opimion is their is no other wi fi provider and...

Wifinity / wifi service package

Ma
Aug 25, 2018

Prior to a planned power outage I informed Wifinity 30 hours prior to the outage to enable them to have an engineer on standby and available once the power came back on line. Fortunately I knew it would be back on at 1730 on a Friday due to nature of outage. I was most dissatisfied that once...

Wifinity / customer care.

Ri
Jul 10, 2017

Hi I am writing to you today, to bring to your attention your lack of customer care, and the fact you have not carried out a request I asked off you, causing me financial loss. Firstly I requested some time ago that you deactivate my account, this was done via web chat between myself and one...

Wifinity / Internet scam

Fo
May 15, 2017

I have been here at alan brooke barracks for a year now, and every other week i am here contacting you and complaining that the internet dosent work ITS A DISCRACE you charge people £35 in my case and i have always not even half that speed i pay for the average is even lower alot of days it...

[Resolved] Wifinity / Charged for wifi

Da
May 10, 2017

Whilst working away at the beginning of 2016 i stopped in a caravan park for 2 months so paid for wifi twice using my debit card as it was for a month at a time but now just found out i have been charged once a month for over a year for a service that i never wanted or asked for emailed company who said i must have signed up when i had no needforit