Optimum

it is impossible to get service from Optimum. Your automated service is terrible and very difficult to find a human from your service center that can speak English fluently. Once I find a person it is always the same solution. Did you reset your modem? They want the MAC address from their modem then everything looks good on our end and then they want to send out a technician and then they say the line is Ok. I had no internet access problem twice and I had to fix it myself by replacing the modem. Why do your employees don't know how to fix a problem? Is it because they are lazy, or not properly trained for customer support, or they don't care. I think Optimum Management needs to fix the problem, since they have hundreds of complaints. Meanwhile I am looking for a reliable internet service. Morris Broadband was never this bad.

I realized the search feature on my cable box no longer works. My husband called Optimum who said our samsong box no longer offer the search feature.. We made an appointment to have the tech install a different box - 2 - 4 on friday. Tech didn't show so we called and were told they would be here within a half an hour. Well that never happened, so we kept calling every half hour and were given different times each time we called. Finally at 8:00 we called again and was told the appointment was cancelled due to bad weather. There was no bad weather in Jersey that day, just a little rain. At 11:00pm, my service was shut off due to non payment of bill. At approxamately 11:20 we contacted Optimum again and told them our bill was up to date. We were then told that it was because of the new cable box that was installed today and we didn't pay for it. We told them the tech never showed and we didn't get the new box. Today a tech showed up with the same brand. We asked him to call the office to get someone down here with a correct box. He refused to call and left.

It’s been a nightmare - started transferring 3 mobile lines from ATT to Optimum on Saturday. Spent hours in the store Saturday afternoon and returned in the evening when the associate said everything was ready! Well it wasn’t - when we arrived home we realized only one phone ported in and then the store was closed.

Spent hours on the phone with an optimum agents Sunday morning and finally got the second phone ported in. Despite another trip to the store Monday afternoon the third phone is still not ported in! Today is Tuesday and the issue is still not resolved.

Agent yesterday said they have launched an investigation- totally ridiculous- I told the agent the problem was created by the associate at your store and explained simply what the problem is. Should not be this difficult and certainly should not be without phones for days because of an error on optimum part. Certainly have no idea how an “investigation “ helps me! Absolutely horrible experience

Totally disappointed, annoyed n frustrated with this situation. No one claims responsibility but I know who is at fault!

Who can I contact? Everyone is passing the problem from one to another!

We had a fire and moved to a rental property Went to store on 10/4. They said as a “new” subacriber I can only get fiber and that my address did not exist. Technician comes and say he cannot install Fiber. I finally get coaxial after 5 technicians come. I cannot get more TVs hooked up since the apple tv set ups are not working. I ordered wifi extenders and they are not working either. 6 weeks and still only 1 TV has Optimum

I called in September 12, 2023 to request cancellation of my service and gather information as to where I needed to return the equipment we had. The agent I spoke to was very disrepectful and insisting that I provide information regarding the plan my new provided was offering and the cost of my new service. I repeatedly stated that was not his concern or business and was consistently disputed with staying with your service. After some time it reached a point where I stated again (after several times already) that I just needed to notify your company that I needed my service discontinued and I would be returning the equipment. I also told the agent that I was not going to continue discussing the matter and the result was that I hung up on the agent due to the agent continuing to dispute the matter. I returned the equipment to the nearest iptimum store on Sept. 15th. I am now receiving a bill for 10/15-11/15. When I called today it appears my request was never processed and I am being told the effective date is now 10/20 and I will have to pay the partial bill for a service that was already suppose to be cancelled and I am being penalized due to an agent not doing there job. Furthermore, the agent who helped me today was very helpful and by no fault of her own was required to ask some of the same questions regarding my new service in order to be able to process my cancellation request. I feel this is completely unprofessional to ask information that is not the business of your company as to who I choose to have service with and how much I pay. If I choose to take my business elsewhere I should not be questioned as to the details of my decision unless I freely provide this information.

Many over 1/3 of the channels are unwatchable. There is so much buffering that you can not understand anything. This has been for the past 3 years. Yes I said 3 years. Now all of a sudden, the people at the Optimum store say that they know there is a problem, but they put the blame on the local networks. Nothing but BULL, The buffering is an my more channels than just the local channels. It is your [protected] tech support number is of ZERO help. If you are undale to fix your service, maybe its time for legal action.

Just so that you can look my account, the phone number is: [protected], do not attempt to call me, as I will not answer unknown numbers.

2 weeks back I ordered to add TV to my acc. In the call, told about promotion that I can get higher speed internet. This required to replace modem.I received the modem. I tried to setup and did not work. Chat support told after an hour that there system is down and try later. I tried today and technician visit scheduled after failure and charging $20/month for something of not my fault.

Bad internet connection for months but it got really bad in September. 3 missed tech appointments.

Schedule appointment 9-27-23. Tech no call, I had to chase down optimum to find out he will be 6 hours late. Issue was not resolved after tech left. Tech replaces coax splitter on the side of the house. Tested the speed, left and 20 minutes later my internet went down for 4 hours. Tech was no call and 6 hours late. I called optimum and filed a complaint.

Scheduled appointment 9-29-23 No call, no show. I called optimum and filed a complaint.

Scheduled install 9-30-23 tech no call. I had to chase down optimum to find out tech rescheduled to arrive 6 hours late again. I've had enough and I'm waiting for the tech as I type this. Optimum is very unprofessional. It's amazing they are even still in business. I called Optimum again and filed a complaint.

I had sent in a paper to change the account from my fathers name to mine. He died in april 19th 1992. His name was Jay F Hollyfield. My name is Don M Hollyfield. I have been paying the bill for over 10 years. We have been with you for 32 years. I am just trying to save some money because I am on a fixed income and You told me about this ACP program. I got an ID from the gov. but cannot seem to get the name changed on the account. The ID has now expired. I talked with a girl I think Angela? VERY RUDE and am getting no help with this. Please help me if possible. Thank You Don Hollyfield

Account Jay F Hollyfield

538 20th st

Dunbar WV 25064

3957

[protected]

I ordered fiber. This install was set for 9/30/23. On 9/26/23 my television went out and started blinking check coaxial. I tried to contact optimum of course it happened at 7:54 at night therefore, no sales service only technical support was available. The fact that their customer service and most of their phone contacts are in India bothers me more than anything because like most companies, they don’t realize that offshore was outlawed in 1989 to allow for American jobs. It falls under the American jobs act. back to my issue they shut it off. I have been on the phone multiple times, including midnight got called home from work because I have a disabled child who can only sleep with her television on. We lost everything and could not connect to television. Yesterday, September 27 at 5 PM I had an installation or repair man come to my home. We thought that because they shut off and sent signals to my box at the box went bad . He replaced all coax off connections. He then had to call for help now I have two strange men in my home again with my child who has anxiety and PTSD against men. At this point I have now lost a day and a half of work. They called their supervisor no answer. They went home for the day at 9 o’clock at night. These two men gave up and left leaving me with still no service. At this point I need to be compensated for my funds lost in my job I make $400 an hour. I can prove this . My child has had nothing but anxiety. It has had offered PTSD. We have had absolutely no sleep. I am overtired. I am aggravated. I wish to sue. I have asked for the legal service department I have asked for the executive office I have asked for on shore communication. I am getting the runaround I have been hung up on I’ve been lied to, and I am at my wits end at this point my suit is for $40,000, which may cover the child’s issues my loss of work as I still do not have television. Apparently what they did was they set up for the fiber therefore the previous account that was coaxial cannot be turned on. I don’t care who did it? I did not ask for service to be interrupted , the bill is not owed this is cause nothing but aggravation hard ache no sleep irritation and time loss from work. At this point I want an executive to call me I would love to settle out of court for $40,000. Any other timeframe from this point on I will be adding $400 per hour For their mistake. I’m tired of being on hold. I’m tired of automated messages. I’m tired of the executives hiding someone in this company needs to figure out how to fix the issues that they cause I didn’t turn off my system they did. I need to get in touch with the investors. I need to post things for the investors. I need to let the investors know what they were investing in , unfortunately they hide all of this information. I would appreciate assistance. Obviously, I need the funds to take care of my child and because of loss of work I would expect that they would give me free service for the inconvenience the mistake their issue me having to talk to offshore Through the gentleman were very nice they spent about 3 1/2 hours trying to fix my television. My television is not fixable. I cannot wait till September 30 to have the service turned back on. I spoke to one customer service rep who told me that she canceled my appointment and turned back on the previous service obviously that didn’t happen , you can use this as an example but I will not stop until I am paid in full at the time of reinstallation. I can only imagine what they’re going to owe me any and all help is appreciated. I need my funds. I need my money I need my child to be taken care of correctly. I need her to be able to sleep comfortably. I need her to be able to do schoolwork online , whoever did this has now caused major major issues, and I still don’t have television or services

July, Aug, Sept. bill payments. Pay in person. Have 2 accts. Include 1 check, both stubs. July pay credited to 1 acct. leaving other past due. Went in and advised problem. Supv. give credit and correct. Aug. bill showed correction except for past due amount. Took payment in, explained problem. Staff (Supv.?) asked if I considered paying with 2 checks. I said no, have both stubs, should be able to credit correctly. Went in to pay Aug. payment. 1 staff member there. Told him I had 1 check, 2 accts. both stubs in envelope. He opened up envelope, asked which acct. I wanted to pay. I said both. He told me he could not take 1 check for 2 accts per Supv. I stated that was crazy. He said "it could make my till off." I said I should not have to pay with 2 checks if have stubs. He took payment but emphasized that he could get in trouble because he was told not to take 1 check for 2 accts. I appreciate him handling my payment. I do not understand why Supv. would risk losing a customer over having 1 check to pay 2 accts. if the stubs showing the correct amount is included. Is this company policy? If so, I will have to explore other options.

Optimum installed their cable on the house across the street from me and had to run their cable a long distance on my side to connect into their box. Now I have a cable hanging very low across my driveway preventing entry into the driveway. Also very dangerous for all the school children who use this street as the school is right around the corner. I called Optimum but they would not help without an account number which I don't have! Very sloppy installation!

I had to temporarily tie the cable out of the way to use my driveway and for the childrens safety.

So today is September 13, 2023. My name is Andrew Letsche. Today about 2:00 PM had a technician. This is the second technician within two months. Come by to check my Wi-Fi. Due to Wi-Fi signals being terrible, I am paying for the highest service but not even getting the cheapest service that optimum guys offer. Today the technician leaves changes out the cable box and now I am literally getting 62 MB per second download speeds. The modem worked for about 10 minutes and then it just got worse. I am beyond frustrated. This is been an ongoing situation since January. Every time I call it’s all recorded so it’s all in the Optimum service calls most likely you can find it but right now I just hit my boiling point and they’re trying to charge me for technician service. That is not gonna happen. What needs to happen is for this Internet to work so I can

I am trying to get my home telephone number ported and getting the run around.New customer as of last WED. WAS TOLD 48 HOURS TO PORT NUMBER .still has not occured getting differant answers from several Optimum employees.account number [protected] please call me [protected].still paying for my old cable company and yours.want a strait answer.I have read the FCC rules about porting.Considering a complaint with FCC and WV Attorney General

I Signed up for Internet, Cable, and Telephone last year. I wanted to cancel my Phone and cable and keep the Internet. When I called Customer service, I was told I had to pay $135 only for the Internet. Today, with all these three services, I pay only $154,

When I spoke to the agent last year, I was told only for the Internet (1 gig), I had to pay close to $80. And now I am being told after all the promotions, I have to pay $135 for internet alone. This is just not fair flipping on what was told and what is applicable now.

Please contact me to address this issue

I was in the process of moving and wanted my cable to be transferred over but my apartment wasn’t ready so I had them to put it in seasonal in the mid late July after that all hell broke loose I talked to at least six different people telling me different things now they’re telling me that I owe 300 and something dollars and an address that I’m not even at anymore and not just that the cable was still on at that address I was told it would be cut off and to start another account which I did I had a reminder of $153 to pay my old billing comes to my email and text anyway come to find out they did not cut off that cable until August 17. I receive new service at my new address August 12 anyway now I owe $511.00 dollars I don’t get it. I talk to a supervisor. He was so rude and disrespectful. I was hung up on I just want to get this cleared it’s like nobody knows their job description So could someone please investigate sudden link