Optimum’s earns a 1.2-star rating from 1030 reviews, showing that the majority of subscribers are dissatisfied with service.
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home telephone service
My phone signal has been constantly disconnected/interrupted for the passed month. It usually happens sometime during the night because every time I get up in the morning the phone is not working. I need this problem fixed and I need it fixed now. If I don't get some satisfaction soon. I'm closing my account, which I should have done a long time ago. Thank you.
cable internet and phone service
I was paying Optimum $20 a month for a "Promotion" which put me into a lower rate than the regular rate per month for phone, cable and internet service. However, I was not noted when January 2015 the bill suddenly raised to $191/mon from my $150/mon, a 25% more than I previously had. I received no notice for what was coming, and they did not offer me ways of saving money on the services. I called Optimum on 2/15/15 when I first realized my outrageous bill, and immediately request to cancel the service. They offered another promotion package which put me on some savings, however did not agree to adjust my previous bill for the over charged January and first half of February at $191/mon. Optimum stated now that they are stating the experation date of promotion of each service in their datail of bills, but when I had my bill in Jan and Feb, thing were not clear at all. I strongly disagree with how they charged me for those two months and asked for the bill adjustment. However they refused and called the past bills cannot be adjusted and they will not give me additional credit to my current bill.
unwanted solicitation door to door
The company in an attempt to boost business is sending out door to door salesman
After I was polite enough to tell them not interested without being mean and took their card even tho I was home sick he came back the next day as if somehow I changed my mind
If u come knocking once I tell you no policy should dictate you don't come back to Harrass me again
Even if I was thinking about his offer the fact he didn't respect my refusal and the fact I told him I was home sick and still came back to me the next day has ended any thought of switching for me
hijacker
The optimum PC boost has taken over my computer & I can't find a way to delete it. It pops up every time I turn on my computer & I have tried several different web sites that say they can get ride of it (spyhunter is the worst ). It ran through every file on my computer for about 8 hours & then wanted $100.00 a year to get rid of it. If anyone knows how to get rid of this hijacker ( optimum pc booster ) please let me know. Most of the websites that say they will delete it are scammers themselves that want to put more trash on the computer.
The complaint has been investigated and resolved to the customer’s satisfaction.
wages not paid
This staffing company regular does not pay its employees on time. I have been waiting since March 2014. It is now 30 days later. There seems to always be a delay. Take a survey 90percent of the workers are not paid consistently on time.
The corporate office has supposedly moved several times. It now can be found at 5615 Harrisburg. Actual can be describe as an abandoned building with a couple of tables and chairs. Very hot, dirty place where their employees are told to pickup their checks.
I will be reporting them to the BBB. THEY ARE JUST HORRIBLE AND VERY UNPROFESSIONAL...
The complaint has been investigated and resolved to the customer’s satisfaction.
optimum channel guide
I live in Putnam County and view channel 99 for TV shows. Of late, there has been spanish music playing while the TV programs scroll. Perhaps you can find some music that's in English or perhaps better yet, instrumental music. I find having to listen to music whereby I do not understand the words, to be offensive. thank you Lois Posimato-Rizzi
Read full review of Optimumprice gouging
Yes the new guide is rotten, slow and they changed it just for the sake of change.
I've been a customer for over 20 years.
I have the triple play with the old value channel lineup.
Recently they move F1 from espn to nbcsports due to F1 negotiations.
So now I'm missing indy car and grand prix racing, yet I'm getting a 3 dollar a month
surcharge for sports channels that I can't get, and they took my bbc channel.
I called up to see about an upgrade to the preferred package, and was told it will
cost an additional $16 per month, on top of the $171.49 I currently pay.
I was almost gonna bite but then I was told I'm going to be penalized an additional
$1.50 because I have 5 boxes.
Boxes that I pay for to use THIER services!
That's it I've had it with these greedy fools.
As soon as something better comes along I'm switching.
By the way I did not upgrade, IT'S NOT WORTH IT!
I'm an authorized Verizon Rep. I will pay $40 per qualified lead for
Verizon FIOS services. If you know someone with Bad credit or has been
told they need a deposit, let me know I can help them get the services.
Email me with Verizon Fios Referral in the subject line. I will get back
to you ( Please make sure the service is available in their area)
Thanks
Robert
Optimum cable changed their guide & the DVR feature is frustrating - the changes they made are frustrating. NOW I see a "circle" at the top of my screen as if I'm on a computer on the internet and that hourglass thing pops up while waiting to upload a site - it's like Optimum's new layout changes is like the Internet! So when I change channels I have to wait ... when I flp to watch DVR I have to wait - and sometimes the word "Loading" will pop up on my tv screen & sit there "loading" for the longest time til I run out of patience & shut it off & just watch cable channels. A FEW TIMES I had to snatch the plug out of the cable box & re-boot it so that it'll act right. I wonder why they made the new changes, because the service was JUST FINE as it was BEFORE these new "changes" - the changes are STUPID & problematic & I HATE my cable service now ...
overcharging
I have been a Cablevision subscriber for 14 years. I have selected the Silver package. I reviewed my bill recently along with the details of the Silver package and discovered that HBO on Demand, Showtime, and Showtime on Demand are included in the Silver package. I also noted that I had been paying extra for those services as when I signed up for the Silver...
Read full review of Optimum and 5 commentsover charging
I open my account with cablevision on Feb 4, 2012. Now prior to that date, when I spoke to cablevision rep, and set this account up, i was asked did I have an account with a prior company, as I would be receiving a discount. I told them yes, but that my account was more than a year old, I also told them that I had a old cablevision account. The rep informed me that since I had an old cablevision account that i didn't need the old bill, and I would still be receiving the discount. I gave the Optimum rep my Social Security Number and he pulled up my old Cablevision account, and verified the information with me. I thought everything was fine. Now, it hasn't even been tow months and they have take this discount away and my bill just jump by $50.00 dollars, without any, any prior notification. I call Cablevision and was told by reps and manager that their reps did the right thing, so I ask them why did I lose the discount, I am being told because they want the old verizion bill. Each and every month Cablevision come up with something new. I have only had this account since Februray 4, 2012, and I already had to complain about my bill 2 time before. The last time I paid my bill, I spoke with a Cablevision rep and was told my bill each month should be $121.29, now they are sending me a bill for $170.38. This bill jumped by $49.09. I am really tired of Cablevision changing my bill each and every month. I am tired of Cablevision changing their term on this account and not giving me any notification. I am mostly tired of opening my bill and expecting to pay one thing to find out that Cablevision has thrown another charge on me. I am tired of being Nickled and Dimed at every turn. CAN YOU PLEASE HELP.
I am having the very same problem they told me I had a bill to pay in 2014 which I paid everything of then return equipment back. this is two months and I have a bill foe 470 plus I also paid 178 on the date of installation, this is not right I need help this is robbery
horrible service!!
I cant say how many times i have had to call and complain about the horrible cable service and internet service. I thought things would change when we went to optimum from bresnan...WRONG! The channels still cut out constantly, the internet was supposed to be so much faster, which its not, possibly even SLOWER! We have the triple package (cable, internet, phone) and we pay WELL over $200 a month for horrible service. SO if you thinking about signing up with optimum, do yourself a favor and DONT do it!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. I live in Wyoming, and I have just the digital cable service. The channels began cutting out today, and a customer "service" rep told me (she was very irritated with me, but I was irritated with her as well) that it is probably my exterior connection. I replied that I've heard lots of complaints about poor reception, cutting out, etc. She said those other people needed to complain, as well, as it was probably their connections. Guess whoever connects for Optimum doesn't know how to do it. I also complained that some channels offered are hardly ever available. The Optimum channel guide comes up with a message something like: This channel will be available in a moment. But the moment never comes. She told me it was probably my exterior connection. Duh. I'd drop them, but there are few choices in such a "rural" state where I can also get the networks -- when they work, that is. Rude customer service and poor reception, but big monthly costs. That's our Optimum...
cablevision fraudulent billing practices
I have been with Optimum or Cablevision since September 2010. I have had issues with their service but nothing that rose to outrageous like the call I got last night on Thursday, 2/16 at around 9PM. The woman called and said that a previous tenant in the same building owed them monies from two or more years ago and that their were adding this to my account. Sure enough today I went online and Cablevision added $400 to my account. Unbelievable but true.
November 15 2016 posted my complaints about fraud with my Bill which by "mistake" increasing from $128 to $164 . After many calls and live chat with representative of customer department I received two calls from gentleman who investigated my posted [protected] complaint .He apologized for mistake in my bill and said me .I promise you that your next bill will be like usual $119.63 plus tax. I was so naive that i believed him., furthermore I received from Optimum E-mail 11-14-2016 which informed me that my amount was revise and I can expect to see on my bill every month before taxes sum $119.63. 12.08.2016 I saw my new bill with sum $131.25 short investigation open for new focus what used not hones people in billing department they divided sum of money which I paid for 26 months Sport TV = Broadcast TV +5.98 for 2 separated payment Broadcast TV $3.99 +Sport TV $4.97 How you can see small manipulation and $2.98 transferred from my pocked to profit Optimum. Answer me how I can trust Optimum staff including person responded for my complaint to Optimum President . I believe that I must ask for help in Office Attorney General Eric Schneiderman.( I have copy my email to Mr James Dolan and copy email from customer department 11.14 16.) What is going with Optimum it is shame for the company. Thank you for your time and attention to my letter. My name Valeriy Fishman address 1580 E18 ST Apt 2G acc#07836-[protected]-9
Valerie, did you get help on this issue. I have a similar case going on with cablevision. please contact me anamini13@gmail.com
cablevision unfair to disabled senior citizens
I am a disabled senior citizen on a fixed social security income! I was forced to get cablevision when the powers that be decided to do away with free TV! The rates keep going up and now the service is going down! When I called to find out why my rate went up, I was informed that there was another increase.
Who is authorizing these constant increases? I was also informed that the Game Show Network, GSN channel 76 will no longer be included in my package and that I would have to pay an additional $6.95 to receive this channel! Prices go up and service goes down! I can no longer afford these increases and think something should be done about it! I have not received an increase in social security in two years, despite the increase in the cost of living, yet Cablevision is allowed to raise their prices at will! There are no discounts for seniors or disabled and this is outrageous! When it comes to my having to make a choice of paying rent or watching TV, I will have to do without TV! This is so unfair! I can no longer afford to pay these exorbitant rates and I'm sure I speak for other disabled seniors as well. Why are they allowed to do this? Don't we have any rights? With all the money they spend on commercials which show constantly on TV, why don't they have some sort of package for seniors that will not break them? At this stage of my life, TV is my one relaxation.
Why would they want to take that away from me? The FCC should put a ceiling on contracts for disabled seniors on fixed incomes, so that we can enjoy watching TV. Unfortunately, not everyone is rich, but some consideration should be given to the poor! Please do something about this as it really hurts!
I agree with everything the senior citizen said. There should be a discount for seniors, and despite one of the answers saying there is, there is NOT! Cable companies make huge profits, have their monopolies, and should be able to offer some discounts to seniors. As far as reading goes, I, for one, cannot read because I have become sight impaired in my old age. Not offering a break to seniors is a disgrace.
There is no discount for seniors! I've asked. And, I cannot read a book because my eyesight is impaired. I agree with everything the senior citizen said. I am also being priced out of television and I have just the basics. It's a disgrace in this country that seniors are treated like this when the cable companies are making huge profits. No consideration for the elderly.
Cablevision does offer a discount for seniors...depending on if you're old enough to qualify or not. Another criteria for approval depends in your level of service (has to be lower tier). You say you can't afford this, that, & the third...but I'd be willing to bet that you have a higher tier package that ”you cant live without”. Also...your rate most likely went up bc the promotion ended...news flash...that happens in any company...everyone has promos.
They be you with promotions to make another increase. Are you their employee?
the better soluction - read a book
rip off
I recently left Verizon for Cablevision. Since there was a contract with Verizon, Cablevision said they would reimburse me for breaking the contract to the tune of $300 (normally they reimburse only $200). It's been four weeks since I sent my final bill (10/7/11) and I've had to fax it two additional times and call many times with no satisfactory response. Finally a representative said it will be six weeks from 10/25/11 and that they are processing it. She gave me no reasonable explanation why it took two and a half weeks for the sales department to receive the final bill. I feel like I've been receiving the runaround. She also said If I don't receive reimbursment by 12/9/11 to call back. It does not give me a good feeling. Seems like I was baited and lied to.
Optimum is literally the worst cable service existing. I pay for 400 download and 35 upload but my upload rarely goes past 0.17. I was able to work one week out the whole month of December. I work online and i need good upload and download speed, in two years I've probably had more than 11-12 technicians come out to my home with no resolve, In two year they have only sent one level 2 technician out and this was only recently. They are finally sending an FRO out after TWO YEARS. Please do not fall victim to OPTIMUM you ill lose your job and they wont care.
diluting premium movie service
In early October, 2011 Optimum cable TV service began to dilute the premiun movies channels with scores of older movies from the 70's and 80's. Approximately one (1) week after (Oct 10) Optimum deleted all references to the year any given movie was released. The movie release year was always listed after the title of every movie listed in the Channel Guide. Customers are not stupid and see through this transparrent guise to hide the dilution of the previous level of recent movies provided by Optimum. Once my initial promotion price is over I will discontinue the Goild Package. The year a movie was released is the primary factor to selecting a movie to watch. Optimum's removal of movie release dates shows how arrogant and abusive they will be now that they have the monopoly provided by DTV.
The complaint has been investigated and resolved to the customer’s satisfaction.
they don't care about their customers
I requested a change service to include my internet, and cable. The sales person finally convinced me to get my local calling plan through them. While setting up my system and using my old phone number, it asked me about long distance, when it prompted me I said no. It would not let me set up and I was told by a cable one person that I HAD to choose that I wanted long distance before it would let me set up. Needless to say I talked to someone there and they assured me that it was just a formality and I did not have long distance on my phone. I kept getting long distance charges on my bill, every month I call and talk to someone who assures me that these charges will be taken off my bill. I just found out that one of the number that I have been calling from my home is considered long distance even though I do not have to dial the usual area code or the number 1 to indicate it is long distance. I tried to talk to someone there at cable one and she told me that I was a liar and I had been knowingly making these calls. She was rude and argumentative. I have tried to contact the home office and talk to someone there, but to no avail, they do not talk to little people at the corporate level. What can you do when someone that can do something will not talk to you because it is not of interest to them. They are a mega corporation and I know they really do not care about us little people, they forgot we are the ones that made them what they are.
I am left with an outstanding bill that was sent to a collection agency jeopardizing my credit
I canceled my service with Cablevision on May 8, 2009. I was billed for Service until June 25, 2009. Therefore I am left with an outstanding bill that was sent to a collection agency jeopardizing my credit. I called Cablevision several times, they would do nothing to rectify the situation. They stated that the only service that was disconnected on May 8 was my telephone. This is not true.
I believe calls are recorded...so try & get the call pulled. From 2009 though...not likely. Let me guess? This is the first you hear of the debt? Forget the fact that companies call, send mail (esp true with collections). Call the collections company &set up a payment plan...pay the debt & get on with your life
billing
Optimum offered me back in March of 2010 a deal that if I subscribed to the "Silver Package" which included Showtime, Encore, and Starz I would receive a $50 rebate after 6 months. Well after the six months passed I call Optimum to enquire about my rebate and was told there was no record of it on file and I was s*it out of luck.
Now again I have been duped by them. They offered me "Gold Package" which inclues HBO, Cinamax, and the Movie Channel for an additional $20 a month. Well I received my bill the other day and instead of it going up an additional $20 it more then doubled. Last months bill was $114 and this month is a whopping $280. I guess we'll eat less this month to keep the cable company in business. When I called to correct the problem I was again told there was no record of any promotion.
So the bottom line is that whatever customer service tells you on the phone is subject to what they actually write down.
They cannot be trusted and hopefully someday will be sued for their unfair business practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
installment fee
This afternoon I called Cablevision to order a new Internet service. I received "a one-time installation fee of $19.95" on top of "a promotional/introductory rate of $29.95/month. The rep asked for my credit/debit card and I gave it to her. This evening, I found out from three of my friends in the same neighborhood (same zip code as well) that they were not charged with any installation fee and were told to hand a $29.95 check to the technician when the service gets installed at a later time. Two of my friends ordered the service less than a month prior and another friend ordered it after me. None of them were charged anything above $19.95. I call Customer Service, afraid I had been scammed or something. The reply I received was that "every customer is in a different situation" and I am receiving "a brand new service. The rep refused to take off the charge. Sigh. Why was I the only one ripped off?
To cchuckles, I am not harrassing anyone. I am using freedom of speech just as they are. I think you are only complaining about me because you are sexist. Why don't you complain about him harrassing me and leaving ignorant comments on my post?
Likeitornot is a [censored]. Did you see him at your side when you ordered the cable? Unless he hacked into your account there is no way for him to know that there were no deals at the time. I think he is here because no one else around him wants to listen to him. I don't blame them.
misleading info.
I'm sure most people with Optimum Cable have experienced the cutoff of service to customers
over the last month in order to force people to have boxes installed for each tv in the house.
The misleading message suggests that the box is free. Read it carefully folks--only the postage is
free. At some point down the line you will be charged a rental fee for each box as well as for each
remote needed to work the box. This information is not disseminated unless you ask, which I did.
People are picking up the boxes and installing them thinking the free lunch is open ended. It's
not. Five satellite dishes have popped up on my block in the last week. It's the dishonesty and
misleading information that is causing people to switch.
Thanks for the info Moa, was wondering what happened my cable company sold out to Optimum my bill which use to be $107.69 seen an increase my new bill this month is $163.05 for their Triple pay, they charge me more and have taken away half of my Encore Channels, Their Internet Service is a Nightmare every time I try to connect I get a pop up that reads connection problem with server if this problem continues contact tech support.Seems really unfair that the old cable customers in good standing that have always paid their bills on time or early dont get the same rates that their new customers get.They dont seem to appreciate their loyalty from the old customers, it's all about getting new customers to replace the old so the new customers can get the same triple pay pkg.that I have for $89.95, that I have to pay over $151.for, with taxes & other things my total bill comes out to $163.05.Theres 2 other Cable Companies in my area so will be looking into their plans.Dont know about getting a Dish the rates seem to be alot better but it's a two yr.contract and I rent an Apt.At least with Dish you buy the Dish, Box and Remote, So you can avoid the rental rates optimum charges on their equipment.
cablevision not honoring contract
04/24/11 i called to cablevision and had Mr.Brian giving me a deal:for 2 years i have all 3 services after all taxes for $135.72.I called to confirm appointment 04/29/11 and Mrs. Cristina added HBO for $4.95 per month so my bill would be $140.72 I was waiting tech next day but he came with wrong box.He still connected and left taken alone old 4 boxe...
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About Optimum
Optimum provides its customers with a range of internet plans to suit different needs and budgets. From simple, low-cost plans with moderate internet speeds to high-speed fiber optic plans which offer superior download and upload speeds, Optimum has something for everyone. Additionally, the company offers a variety of add-ons such as enhanced security, unlimited data, and WiFi hotspot access to enhance the internet experience.
One of the key features of Optimum is its outstanding customer service. The company offers 24/7 customer support that is prompt, knowledgeable, and efficient. Customer service representatives can be reached through multiple channels, including phone, email, social media, and live chat.
Another aspect that sets Optimum apart from its competitors is its user-friendly website and app. Customers can easily manage their accounts, pay their bills, and troubleshoot any issues through the Optimum app or website.
In conclusion, Optimum is an exceptional ISP that is dedicated to providing its customers with fast, reliable internet service and excellent customer support. With a range of internet plans to choose from and multiple options for add-ons and customer service, Optimum is an ideal choice for anyone looking for top-notch internet service.
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Optimum emailscontact@optimum.com100%Confidence score: 100%Support
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Optimum address6 Corporate Center Drive, Melville, New York, 11747, United States
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