Optimum

I was paying for 1gig until today July 17, 2023 from the beginning of the year. After complains about freezing or not connectivity, I found out I was receiving only 100mbps from this company. It is a shame that we have a cheating company when we really needed internet so much. Now I am looking for a better service and an honest company. Or maybe I have to stick with the cheating company? Miro (07940)

I have tried creating an acct. with no success. Looking at my card and entering my ID# T9910520001 it gets rejected. I do not find any other acct. info on my card. When trying to use my card for over the counter purchases it won’t work. Your site info is hard to understand. Please advise.

On or about the 10th of January, I turned out TV on to watch NBC. I get this message telling me that if I want to watch NBC now, I can go online to another company. For seven days, I can get free connection. After that I get 30% of this FEBU or something like that.
I am already paying more than I should for the few channels that we watch. I don't speak Spanish, or buy from QBC channels, but thanks to some person or persons. I am told that this is my package deal. Where we live there is only two choices for TV or internet. I either have to pay your high price or go with ATT.

To say, you have a monopoly, is an understatement. We started with Suddenlink several years ago. When Optimum took over, we were told the service would be better. So far it has not happened. The only thing that has increased is the price.
There is one of your companies, control boxes, leaning up again my fence and has been for over three years. Whenever one of tech, come around, I show them this box. For over three years, I hear the same statement. That not my

During hurricane Helene the cables for Optimum service were damaged and downed. This was 27 Sept 2024.
Since then we have had two messages from Optimum via text. The fist saying ‘Service is restored’. The second on 14 October saying we’re aware of an outage.
Since then there has been ZERO communication or indication of service restoration timeline.

opened chat box. The problem continues to be when i open an email i can read it fine, but when I print it, the email menu box blocks 1/2 of the email so I can only print 1/2 of the email. The first chat box guy said he wanted a picture so I did a screen shot and sent it to him. He then said Optimun does not help customers with email problems anymore. Wow. The second guy gave me the number to billing which I called. Once I explained the issue he said, Oh this is billing so we can't help you". I got back on the phone and ended up with billing again. This poor lady said that her manager would call me back in about 2 to 3 hours. I've heard this before and no one ever called me. Wow. What is the issue with you guys?

File complaints against customers. Services. Past few month about information to. My client bout credit on bill. Refund. Back. On card that was auto. Pay)

My. Name is lawrence castle attoney of law) will. File against

Customer services. We. Will. File complaint nys. Customer board next few. Months) my. Cilient. Was giving fasle.Informations. Each.

Customer service they gave him account number #.[protected])

They told him that that refund will. Be back. On card 3-5-business day)

Thank. You.

5/24/2024)

Internet service goes down this morning for more then 30 minutes. I'm in a trade, lost service and consequently $3k. (Less) Optimum customer care doesn't care at all! They're chat trained service personnel says they understand, apologize, etc...They don't care, they don't have to; they're the only provider. Their service sucks and they're expensive. Last month a bill was passed that claims regulation will now be done by the Feds over internet throwing it in the same arena as water, gas, and utilities. Until this point We the People have never had an outlet to file a formal complaint to support and remedy our plight. How the hell is that even possible? What's happened to America?

outage.. call line says utility to blame...yes you are the utility your cable has been the the only one since wednesday.it is into and strung across the street where hundreds of cars are running over it.It seems like all the claims that are made on your WV ads are complete false hoods since all we get are lies and then when we call during normal business hours we get someone from the far east that has no idea what problem might be.

My name is Miriam Brenn, and I am writing this complaint in behalf of my 99.5 year old mother, Maria Taveras, residing at 1410 East Avenue, Bronx NY 10462.

As I mentioned, my mom is 99.5 years old, due to her age, I got cameras installed in her apartment to monitor her at night. Uninterrupted internet service is absolutely necessary in order for the cameras to work. Since we signed up with Optimum, the service has been poor, but for the last several months, it has gotten worse. I keep calling customer service, a technician is sent to solve the problem, but the problem never gets fixed. The technician most times gets the internet and TV to work, but only temporarily. It works for a day or two and again there is no service.

Every technician that has come to work on the issue tells us that the problem is from the main feed box located outside the apartment, the problem has never been from any connection inside the apartment. Each technician tells us that he is going to file a report explaining the problem department in charge of that problem area, so they can send the appropriate crew to work on the outside box and fix the problem. This problem has been going on for months.

Last incident happened last Friday, March 1st. we have had no TV and no internet service. We called Optimum customer service and reported the problem once again. I was told that the soonest the they could send a technician was Tuesday March 5th. The technician, Sheldon, came on Tuesday and said that there was nothing he could do because the problem was from the main feed box outside, and that another crew was specialized to fix that kind of problem. He said that he was going, yet again, file a report and submitted to the proper department so they could send the right crew to fix the problem.

Today 3/14/24, I spoke to Willie, Sheldon's supervisor, regarding the problem. He told me he was going to call the department in charge of these type of issues and ask them to expedite the process. I explained to him how this problem has been going on for many, many months and that we depend on the internet service to operate the cameras and be able to monitor my mom during the night time.

In conclusion, Optimum's reluctance in fixing the TV and especially the internet service not only is unacceptable, but it is putting my mom in dangerous situation. If my mom falls during the night hours, when she finds herself alone, we won't be able to call for help and could cause fatal consequences considering that my mom is almost 100 years old. She could also walk out in the middle of the night, since she confuses day and night due to her Alzheimer's disease and advance age. Until we could find a companion to stay with her at night or find another solution, we depend on these cameras to be operational at all times so we can monitor her movements around the apartment. In order for the cameras to be operational, the internet service has to be working at all times.

I am also filing a complaint with the FCC because I want this situation that Optimum is putting us through, to be documented. If my mom falls, walks out of the apartment at night, or any other emergency happens and we are not able to help her because the cameras are not operating due to no internet service, I will blame Optimum for their reluctance and failure to fix this long existing problem.

I am praying that Optimum care of this technical Internet and TV problem at my mom's residence immediately, it is a safety issue.

MB

I am a subscriber with Optimum. I was on and off having internet service from January 9th through the 18th,2024.

After the assistance of the advance techs and 2 new modems, I still had no service. A visit to my home on the 18th of January seemed to have resolved the issue.

I missed a day's work on January 10th because i did not have internet services.

I requested a credit, and was offered $80.00 which I do not think was enough for all of the inconvenience and loss of a day's pay.

I am requesting an increase in my credit.

Thank you

Email: [protected]@yahoo.com

My tv and internet service suddenly went out Friday morning. I check online and see there’s an outage in my area. That night, I see several Optimum vans outside my apartment building. They left and the outage remained. I reach out to customer service only to be told crews are working to resolve it asap. Saturday comes… still no service. I reach out again to customer service to be told the same message. No info on why there is an outage or an ETA on restoration. It’s going on two days with this outage. This is ridiculous for the high amount I’m paying for service. It’s time to switch providers.

First i called at 11:57 am on January11, 2023 the first rep did not listen ni told i had a Dolcis 3;1 modem also a Wi-Fi 6 not only that i was plugged directly in my computer with a cat 8 that run beyond fast he continues to tell me my equipment was no good after i explain to him that i just up grade it!

I don't who you hire but you need to FIRE them and get New employee's!

Now that he finally got me a Stuper riser Name Victor does want to give his ID # place the phone down & left it open for ton hear what's he having for lunch with NO HELP in site who hires ppl to get free money? What company practice is this? No help on hold that is exactly why ppl customer leave and never come back!... Still on hold while I'm typing this to you. Still hear everything he is not doing as a supervisor insane how you deal with a customer for 3 plus years might have ask a simple question to refence his knowledge of modem hard ware

that he can trouble shot but his lack of shows the ability to do his job!

Still on hold he finally place me on mute. so as not to hear what he is doing on the other end! This lotacris to be on the phone & on hold for more the 1 hour plus now he open the line to hear if i there yes I am still waiting for some ASSIST PLEASE!

It is now 1:10pm THURSDAY JANUARY 11, 2023 when is going to help me?

I have noticed in the few past months that the females (sound very young) doing the weather forecasts in the morning hours (5am-7am) have been (1) going off topic of forecasts (2) speaking to slow that they and are being cut off before forecast can be completed. This is EXTREMELY annoying. I have never seen it happen with Rich H, Alex C. I hate making this complaint since the weather has been male dominated but being an Optimum customer since it first started in the 1980s as I was just starting my first "real" job please help these women so they can be as good as Rich Hoffman and the others.