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McDonald's

www.mcdonalds.com

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1.6

Overall customer rating from reviews and complaints

McDonald's earns a 1.6-star rating from 45 reviews and 2906 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.

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McDonald's Complaints Page 12 of 146

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L
4:55 pm EDT
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I went through the drive though to place an order with a half cut sweet tea (half sweet and half unsweet). For the meal I asked for No cheese, no pickles and no onions. I paid for the order and yes did ask for my receipt. After looking at it there was an upcharge for the tea. I wrote the corporate office, and the explanation was it was manager degression...

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B
4:53 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

McDonald's Food quality

Store location Pilot Knob Missouri ordered on July 10th 2023 around 1:30 pm cst. I ordered a cheeseburger and a couple other items, but the cheeseburger was awful. The burger itself was so small and thin I couldn't even see with the top bun on. Also almost everytime I go there I am asked to pull off to the sideso they can bring my order to me when there is no one else in the line.

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K
9:12 am EDT

McDonald's Management and operations of establishment

Curbside order placed at 8:20 a.m. & paid in full on 07/10/2023.The order was supposed to be brought out between 8:24-8:25. I waited in spot three until 8:42 then went thru the drive thru window to inquire, where I sat in line for ten minutes. After notifying the employees I waited another five minutes in spot three. In all I waited until 8:47 am, which is a total of 47 minutes after placing the order thru the app. I chose to order this way so I could take advantage of the less time waiting in line when orders are placed on line. The G.M brought the food and lectured me that they were looking for five minutes for me and I wasn't in my spot! I kindly informed her that was because I spent ten minutes in line. She proceeded to carry on in her condescending unprofessional unnecessary tone as if I was a incompetent child. She advised for future reference that I should go thru the drive 😔 thru to let them know I have arrived. Honestly if u fithfh5

Desired outcome: Compensated for my time and compensation for the way I was treated and a full refund.

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A
5:17 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Delivery process time and staff behavior.

[McDonald's hart street Maidstone, UK

ME16 8RA

Subject: Complaint about Rude and Ignorant Staff

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding the behavior of the staff at your McDonald's location. As a delivery rider who frequently visits your establishment, I have encountered numerous instances where the staff have demonstrated extreme rudeness and ignorance towards me and my fellow riders.

Firstly, I would like to emphasize that I take pride in my work and strive to provide efficient and professional service to your customers. However, it has become increasingly challenging due to the unwarranted mistreatment I have experienced from your staff. On several occasions, I have been subjected to derogatory comments and demeaning gestures that have left me feeling disrespected and humiliated.

Moreover, it is deeply concerning that your staff has been asking delivery riders not to visit your establishment. As delivery riders, we play an integral role in ensuring that your customers receive their orders promptly and enjoy your food in the comfort of their own homes. It is both disappointing and disheartening to be met with such discouragement from the very staff who represent your brand.

I believe that every customer, including delivery riders, should be treated with respect and courtesy. It is essential for the staff to understand that their behavior has a direct impact on the reputation of your establishment and the overall customer experience. As such, I kindly request that immediate action be taken to address this issue and rectify the conduct of your staff members.

I would appreciate a prompt response to this complaint, outlining the steps you plan to take to address the issue. I sincerely hope that you will take this matter seriously and work towards improving the conduct of your staff members. Thank you for your attention and cooperation.

i also attached a video of many rides of waiting for food but staff do not really pay attention.

Yours faithfully,

Amir Bashir

[protected]@gmail.com

Desired outcome: Implement a feedback mechanism: Establish a system where customers and delivery riders can provide feedback on their experiences, allowing you to identify and address any recurring issues promptly.

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D
12:57 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Cold food incomplete order

I ordered 3 double cheeseburgers only got one it was cold the apple pie was cold as well as the large fries it was way overpriced considering what I received I'm a loyal long-term consumer at McDonald's I usually go to Tifton to order the exact same order but now I won't I want a refund my receipt number I don't see it but will definitely post a negative Google review it's unfortunate [protected]

Desired outcome: Refund

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Y
11:42 pm EDT
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I went to McDonald’s today and the person who was taking my order was very rude. She kept interrupting me every time I tried to order by saying anything else, anything else over and over again. When they handed me my kids happy meal it had the word [censored] written on the happy meal box. Store #: 22592 Address 1901 Coors Blvd SW Albuquerque Nm 87121 Order #: 72

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J
7:52 pm EDT
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On July 7 at 6:30 we couldn’t get anyone to take order through drive thru. Waited 20 mins and no ever would answer. People were pulling off left and right. For 10 cars that left they might would take one. This is not the first time this has happened. Also when we could get service through the drive thru they would tell us cash only and this always seems to...

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E
6:10 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Every time I walk into this McDonald’s this manager gives me a hard time and I know that she’s a manager because she has all the broken T-shirt. I just left all the deer I went to go use the machine because she said they’re not taking orders at the register I was told not to place my order in the machine because they’re only doing Door Dash. It is 6 o’clock...

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A
4:27 pm EDT
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McDonalds location 1808 S Beltline Rd, Dallas Tx 75253 On Tuesday 8;00pm i went to McDonalds to try the Grimace meal , i ordered 4 Grimaces meals, by drive thru , so i made my order , then proceed to pay , i handed my debit card to the cashier , he slide my card on the their little scanner to charge me for what i ordered ,but then after he finished sliding...

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J
2:14 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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McDonald's on 9470 Greenwellsprings Rd is so unprofessional if it's not the customers coming there on a daily night and day always receiving free food from managers and employees taking whatever they want to take home also eating food while on shift the boys smoke weed and cigarettes in the bathroom they also smoke outside across from McDonald's and the...

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J
1:35 pm EDT

McDonald's Incorrect order and overcharged

Today 5/7/2023 at 15.48.30 I visited 0601 store, Heads of the Valley road, SkewenSA10 7DR.

I ordered chicken mayo burger amongst other items totalling £22.15p

When I picked my order up after paying I then discovered after pulling away from take away going home, I discovered I had a Chicken Sandwich instead of Chicken Burger. And much more expensive.

I am a disabled pensioner and am very cross with this. Sadly not the 1st time they made an error and if I`m correct not the 1st time I have complained to no avail. Not acceptable.

Please reply with reason

Desired outcome: Refund and an apology please and know staff be trained.

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A
8:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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good morning, i received horrible customer service at the McDonalds in Clinton Mississippi store#5832. I came to McDonalds around 6:15am and ordered a mcgriddle combo. I was asked to pull up and someone would bring my food out to me which never happened. After waiting on my food for 15 minutes i decided to go inside and wait, finally a representative came...

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B
3:13 am EDT

McDonald's Awful food and service

My meal was horrible, I ordered 1 big Mac which the bottom bun was as hard as a rock, and 4 regular cheese burgers, the cheese burgers had some kind of processed cheese food, when did you start using that garbage? I don't think it's even classified as a food, then the restaurant had 6 screens to order from so I made my selections and paid, other patrons came in and ordered after I did and I waited for my order and waited and waited 10...15 minutes later the manager asked me my number and it wasn't even being filled..so awful food, poor service equals an f, and I will never eat at a MD's as long as you use that God awful processed orange stuff, I would however like a full refund

Desired outcome: Refund

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G
1:57 am EDT
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Twice now, my wife and I have gone to the McDonalds in Palmer, AK. and have literally waited between 25 - 30 minutes for our simple order. They were running at full staff both times. We also came in at non-peek hours. When we finally received our orders, it looked like they threw the meat on the buns because half the meat and cheese was in the wrapper. Thi...

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S
10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's App order

I was heading to an event in Apopka FL (3141 state rd 436) & I placed an app order to pick up when I arrived. I changed the location in the app & when I arrived the app told me I was at the wrong location & my order was waiting for me at my home location 20 miles away. This is highly inconvenient as the drive thru queue is extremely long (which I was trying to avoid by using the app) due to the event I am attending. I cannot be late & I do not have time to wait in the queue. Now I will not get to eat. Thank you McDonalds & your useless app. Never use it again. It sucks.

Desired outcome: Refund & fix the app that wants to choose your location

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L
12:42 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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On July 1st a friend of mine and myself were having breakfast the receipts clearly states 7:37 a.m. the order was completely wrong and we did not get everything we ordered at all it was very sloppy job we have been faithful customers for years cuz it's McDonald's if someone could please give me a call back 399-9375 my name is Vanessa Paine. Thank you.

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G
8:40 pm EDT
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I placed a delivery order to McDonalds and th wrong food was delivered. My order was a triple cheese burger with extra onions, shredded lettuce and well done, along with a McChicken, but they sent me a McChicken with bacon on it ( I do not eat pork). No triple cheese. I would like to be refunded fir the sandwich I did not receive. Store located at 2529 Good...

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R
9:46 am EDT
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Hi I want to make a complaint and find out some information about 1707 McDonald's on Butler boulevard Rome New York I was in there establishment yesterday I'm on crutches I'm an amputee and senior citizen I was standing in front of the food and the employees walk in and out and it was covered and oily Grease the floor and I slipped I landed on the floor I...

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K
2:26 am EDT
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I feel that the charging for sauce is ridiculous! I went through and got fry’s and a drink and I asked for sauce at the window for my fry’s. I only asked for one ranch and the worker said that it would be 42 cents! This is ridiculous! You only get sauce if you order nuggets which is crazy to me because plenty of people enjoy dipping their fry’s in sauce! I will not be returning!

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T
2:48 pm EDT
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I went to McDonald's drive thru on 6/28/2023 at 2851 Sheridan Street Hollywood FL 33020 at 3:33 p.m. I placed my order for small fry and medium diet coke. I went to the first window and told them what I ordered and handed them my card. The person at the window was taking an order while charging my card. My card was returned and I went to the next window...

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McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category