Menu
Write a review
File a complaint
McDonald's Profile

McDonald's

www.mcdonalds.com

Learn how the rating is calculated

1.6 45 Reviews 2902 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

McDonald's Complaints Page 13 of 146

ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's No point

To be honest this app losses it value after the first week or so. All the deals go away, and your just left with deals like “Buy 70 riyals worth of food and save 1 riyal”. They put “deals” that aren’t even deals. They are the same price with or without the app. I don’t know what the point of this application even is.

Read full complaint
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's I have a problem with the application

(Ooops! Something went wrong!) this message always appears in the application and can’t access it for the last two days. It was working but After I transferred most of my applications from the old iPhone it stopped working. please tell me how to fix it as I removed it many times and re-installed it but with no changes.

Read full complaint
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Never works

I've been trying to use the app for 2 years and it's always says “it’s not you-it’s us!” with the error code “ DCH-NET-VAL-400-DIF-400.4”, McDonald's was always my best restaurant growing up and it makes me sad to see this app not working on my iPhone 7, I hope the developers of this app see this and finally fix this issue.

Read full complaint
Hide full review
ComplaintsBoard
F
7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Sales, tax sales, tax sales, tax sales, tax sales, tax, going up 8% at mcdonald’s when the sales tax is only at 6% for the

can businesses charge any amount of sales tax a want even though it’s said at 6% in Kentucky if not how are they getting by with is very aggravating I’m not very happy this just happened in the past few weeks and they’ve already gone up 20% on their food so a workmen doesn’t have a chance pay in taxes I expected to go up a little bit but not 20% or I didn’t expect sales tax go up at all

Desired outcome: contact me Faron Glover at 502 594-1498or email [protected]@gmail.com

Read full complaint
Hide full review
ComplaintsBoard
G
10:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered six drinks and as I went to get a refill on one of my six drinks they refuse to honor the refill with my receipt and it really irritated me because the little kids who work at the customer service front register are so immature so gossiping so horrible at representing McDonald's as an employee because they were cussing inappropriate not respectful...

Read full complaint
ComplaintsBoard
S
12:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I walked in like I always do and this has happened on multiple occasions and I needed someone to ring me up and do my order but no one came to me and I was talking to them and they totally acted like I wasn’t there totally.. They were on their cell phones looking at them and no other customers to wait on but me.. So an older lady came to wait on me and she...

Read full complaint
ComplaintsBoard
C
9:59 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The two of us sit down we ordered food and two caramel macchiato’s we wanted them hot. They brought them to us cold. We waited over 20 minutes. They did not bring them to us. This is the second time it has happened. They were very rude. They were very disrespectful to my partner and I. The employees name was Leann Thomas. This happened at the Marion...

Read full complaint
ComplaintsBoard
J
9:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered two frappe mochas and a large fry got to the window paid for the frappe of mochas in the fries got to the second window continue to sit there waiting to get two frappes and a large fry 20 minutes later still only got two frappe mochas which weren't even the correct mochas and then proceeded to get told I was already handed to Fry's when never...

Read full complaint
ComplaintsBoard
R
9:24 pm EDT

McDonald's Macdonalds Severn md

Came to macdonalds for a back of fries and no one was in the speaker . I been trying to make an order from the first window and they said you have to go around the line . I was in the line but no one was on the speaker to take my order. This happen at macdonalds Severn maryland on 6/22/2022.

After parking my car , it took another 15 minutes to see a manager . They took the points from the app and I told the manager . She said I can’t do anything for you

Desired outcome: Paid for another frrise after waiting 30 minutes

Read full complaint
Hide full review
ComplaintsBoard
D
7:07 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Service

I waited at the speaker for 10 minutes before I left the person taking orders kept telling us to hold on and no one was at the window when we left. They refuse to do their job because it's almost shift change for them and that's not fair to the customers that are on our way to work and just trying to get coffee.the problem gets taking care of for a week and they go back to doing the same thing.

Desired outcome: These managers for the night crew never want to come to the window they need to be on the workers to do the job.

Read full complaint
Hide full review
ComplaintsBoard
J
6:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Location: The McDonald's at Bordeaux Area. Owen Drive, Fayetteville NC There was a big guy with glasses. His head was bleeding and he kept playing with his scratch or pimple on the back of his head. He was yelling, saying " I got something for they [censored]"The other employees were visibly afraid of him. One older woman tried to joke with him to calm him down...

Read full complaint
ComplaintsBoard
M
11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Store # 5424 complaint about employee behavior and refusal to take my order and verbal abuse.

I came by the drive thru with my 6 year old grandchild on the date of 6/19 after her dance recital and experienced the worst treatment from someone in my life. I am a senior citizen and was refused service by an employee and also I experienced such an aggressive and verbal abuse from your McDonald's employee I feared for my safety and also that of my grandchild. I am suffering from this trauma that you have caused. I will be seeking legal counsel on this matter.

Read full complaint
Update by Melisabug
Jun 20, 2023 12:14 pm EDT

The date was 6/18 of the incident

Hide full review
ComplaintsBoard
C
11:26 am EDT

McDonald's Online order

To Whom It May Concern:

I’m not usually one to complain but when I placed an online order from McDonalds in Watertown, WI, my husband and I were at our wits end. I have included with this complaint two pictures. The first is the receipt I received from McDonalds after I paid for my order. The second is a photo of the receipt I received from Door Dash which was the only way we could get our food. If you look at the two receipts, you will notice that the Door Dash receipt is over twice as much as it would have been if they would have given my husband our food. The first time my husband went to McDonalds with the online retailer in hand, to pick up our food they said they didn’t know anything about it! When he returned home without the food he made no secret of how upset he was. I called out to McDonalds and talk to, I believe, the manager and told him what happened. He, in turn, told me some long draw out excuse that to put in an online order the person had to be ordering it from just outside the store. At that time I asked him if my husband were to come out with the receipt if they could make the food when he got out there. They replied yes. So…my husband drove back to McDonalds again, with the online receipt and they told him they couldn’t fill the order because they needed to see the phone it was ordered from.

Now, you have to understand, my husband is 70 years old and is not up to snuff on the latest technology. He was very irate when he returned home the second time without our food. Now, mind you, the order from McDonalds and the order farm Door Dash were identical. It would of cost mr $19.27 for the order I placed online to McDonalds and the order from Door Dash was $42.65.

I truly believe we should be compensated for all of our time, money and frustration. My husband and I live on Social Security, so our finances are VERY fixed. We either go out to eat or have takeout once a month. Needless to say, this was not a pleasant experience but a costly one. As I stated, I think we should be compensated some way!

Not a Happy Customer,

Cindy Bingham

Read full complaint
Hide full review
ComplaintsBoard
D
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's service

the McDonald's on 2315 w ogden ave today 6-18-23 manager cashier a simple mistake with i paid for someone else meal i was just trying still pay for mines just give the other person they meal I paid for he told cashier give me the meal get her out of MY DRIVE THRU AND SHE SHOULD STAY OFF THE PHONE my thing is he don't know what happened at that window that's so rude to be a manager I was still trying to pay for mines and give the other car the order tell them I paid for it if you don't like your job angry or whatever u shouldn't work that day customer service is a plus I used to be a manager for Mcdonald's as well as KFC until I decided to go back school it's so dangerous out here he need to be careful cause he could be putting his staff in danger mental health is real I work in health care

Desired outcome: no outcome he wouldn't even come to the window s I can explain so I pulled off to return to work one bad apple can ruin your store as a whole same in nursing we still have to use our customer service skills

Read full complaint
Hide full review
ComplaintsBoard
A
8:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's My whole order which I have listed below

I attended McDonald’s in Asda queensferry and on getting the order home one again it was in a shocking state. I ve not been to any McDonald’s for some time as the food has been diabolical. I attended as my child kept asking and I was in hope that things had improved. On receiving the order the 3 drinks were like warm at best and flat. I ordered a chicken wrap to find a small piece of chicken in amoungst the wrap and awful salad, I have taken a picture. I am fed up of complaining about your shocking standard of food I simply cannot believe that a multi billion pound company would let their standards slip so badly. I was not even offered a receipt as the machine was not providing them, but can say I spent just over £15 on this diabolical food. The order was large quarter pounder with cheese meal. A cheese burger happy meal, a large chicken wrap meal and a Oreo McFlurry. Please could you contact me regarding yhis as I am extremely unhappy with this service.

Desired outcome: Refund as all good went in the bin againMy email address is [protected]@gmail.com

Read full complaint
Hide full review
ComplaintsBoard
M
11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Disappointing Service at Avondale McDonald's: A Customer's Review

I recently visited the McDonald's located in Avondale and was disappointed with the service I received. I had brought my granddaughter along with me and we ordered $14.00 worth of food and drinks. After we finished our meal, I noticed that the table we were sitting at was dirty and needed to be cleaned. I asked four different employees if someone could come and clean the table, but no one came to assist us.

Feeling frustrated, I took it upon myself to clean the table off. I couldn't believe that after spending $14.00, I had to clean my own table. I reached out to the corporate office to express my dissatisfaction with the service I received. They offered me a free meal coupon as compensation, but I was still disappointed with my experience.

It's disheartening to see that a company as large as McDonald's can't provide basic customer service. I expected better from a company that has been around for so long. I will be taking my business elsewhere and spending my money at a restaurant that values their customers. It's a shame that I had to experience such poor service, but I hope that McDonald's can improve their customer service in the future.

Read full complaint
Hide full review
ComplaintsBoard
C
10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Disappointing Experience at McDonald's: Overpriced and Poor Quality Food

McDonald's is a fast food restaurant that has left me feeling disappointed. The food is not up to par and is put together in a haphazard manner. The prices are also very high, which makes me wonder how much money the big bosses are making. It's a shame that people continue to buy from them just because of the name and convenience. They should really consider going somewhere else where they can get better service and satisfaction. I, for one, will never go back to McDonald's again because I have too much self-respect to give my money to a company that doesn't care about their customers.

Read full complaint
Hide full review
ComplaintsBoard
L
9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's McDonald's Unfair Treatment of American Workers: A Disappointing Reality

I was really disappointed when I found out that McDonald's is treating their American workers unfairly. It's not right that they can pay workers in other countries $15 an hour, but only pay their own American workers minimum wage. It's really tough to make ends meet on minimum wage, and I can't even imagine how hard it must be for those workers.

It's especially frustrating because McDonald's got its start right here in the USA. My kids and I used to love going to McDonald's - it was as American as apple pie! But now, we all agree that they're just cut-throats. We won't be going back to McDonald's anytime soon.

It's a real shame that a company that used to be such a big part of American culture is treating its workers so poorly. My family and friends all feel the same way. It's just not right.

Read full complaint
Hide full review
ComplaintsBoard
M
8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Disappointing Experience at McDonald's: Overcooked Sandwiches and Unedible Fries

I went to McDonald's and ordered two Filet-o-Fish sandwiches and some fries. I didn't check my order until I got home, which was about a 10 minute drive. When I opened the sandwiches, I was disappointed to find that they were grossly overcooked. The bun was hard as a brick and the cheese was actually brittle. The fries were almost edible, but not quite. I was also surprised that I didn't receive a receipt when I bought the food.

I decided to take the order back to the restaurant, but when I arrived, I found that the dining room was locked up. The only option was the drive thru. I had to wait about 15 minutes for my food to be replaced, which was a bit frustrating. When I finally got my new food, it was only slightly better than the first order. I couldn't believe that I had spent over $12 on this unedible meal.

After this experience, I have decided that I won't ever eat at McDonald's again. There are too many other fast food restaurants that still offer properly cooked, edible food at reasonable prices. I hope that McDonald's can improve their quality control in the future so that other customers don't have to go through the same experience that I did.

Read full complaint
Hide full review
ComplaintsBoard
A
8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's McDonald's Let Me Down: Slow Service and Cold Food

I gotta say, I'm a big fan of McDonald's. I mean, who doesn't love a good ol' Big Mac or some crispy chicken nuggets? But let me tell you, my last visit was a bit of a letdown.

I had been working late and was starving, so I swung by my local McD's to grab some grub on my way home. It was pretty late, almost closing time, but I figured I could still get some food. When I pulled up to the drive-thru, there was no one else around except for a few workers goofing off inside.

I placed my order and waited. And waited. And waited. It took a whopping 23 minutes for my food to finally come to the window, and by that point, it was already cold. I was so hungry that I didn't want to wait any longer, so I just took my food and headed home.

But let me tell you, microwaving a McDonald's burger is not the same as eating it fresh. The pickles got all rubbery and the buns were a little soggy. I had to pick apart my sandwiches before heating them up, and even then, they weren't as good as they could have been.

I mean, come on, isn't the whole point of fast food that it's supposed to be fast? I could have just cooked something at home in the time it took for my food to finally arrive. Don't get me wrong, I still love McDonald's, but this experience definitely left a bad taste in my mouth.

Read full complaint
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category