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Keep it simple, put the checkout bag back
The newest update eliminated the bag to check out, if you would stop changing options, and keep it as simple as possible. It would eliminate the need for future updates. Keeping it simple, Stupid!
Unable to use
This app works occasionally. The tutorial for the rewards keeps popping up and there is no way to exit. Several times now I’ve been able to use a deal because I can’t get out of the stupid tutorial
Complaint about McDonald in toa baja / levittown Puerto Rico
McDonald de toa baja / levittown the worst ! This is not the first time that this restaurant runouts of products and the manager in charge refuse to exchange the product that they don’t have for another
WHY
So this app works on my phone but why not on my grandmas phone it’s really wierd so please fix this for iPhone 7 and make a USA language for iPhone 6 if you don’t do it I will give this a 1 star so you better fix it
Terrible app. Tells me I’ve used deals I haven’t used
Won’t allow me to use daily deals I’ve used yesterday. Also using deals at window sometimes tells me I have to wait 15 minutes before using the deal as if I just used a deal when I haven’t. Terrible app, should get fixed…
Ridiculous
What a waste of time. They don’t allow you to use a password. You have to verify through email every time you want to use. Why aggravate your customers? It should be easy to spend money at McDonald’s with their app. Not so here.
Notificación que no se va
Me sale en el app que tengo una notificación que no se va. Ha pasado más de un año y sigue ahí. He hasta borrado el app y bajarlo otra vez y sigue apareciendo. Primero fue por los whatsapp stickers y ahora verifico todo y sigue ahí.
Cannot Sign-in To Existing Account
I’ve been using the app for years without issues. Then stopped showing Deals. Decided to remove and reinstall app. Now it won’t allow me to sign-in and register my device. I’m tech savvy, but this is ridiculous. Great app when works and signed in.
NO CUMPLEN LO QUE PROMETEN
Tenía dos cupones que recibí por compras en el Auto Mac que demoraron más de 60 segundos en entregar y los vine a redimir, me dicen que no son válidos los cupones para la hamburguesa cuarto de libra. No hay respeto por el consumidor y hacen falsas promesas
One star for deals, -4 for everything else
This app is consistently failing. Now there is no cart to check out. I assume this is since the last update. Do you not realize that orders cannot be placed through the app? Or perhaps this is another ploy as with the menu pricing that is anything but consistent!
On Aug 7 at about 530pm I went to mcdonalds my husband and daughter the staff was in the back literally screaming to the point I couldn't hear my daughter talking to me . I waited a 25 min for my food before was even served it to listen to staff screaming at one another I will never eat there again!
Personal injury
Personal injury report Attached are details of my accident on 06-07-2023 at McDonald's at 20922 U.S. Highway 23N Duffield, VA. 24244 An incident report was filed by Black Diamond management on scene. I went into your restroom and had to wait for handicap stall. When young man exited I went in immediately. As he left? He turned out all the light...
Crispy chicken.
I ordered a crispy sandwich, off the app and did a mobile pickup and came to the drive-thru told my number rf84 I believe it was it's definitely on my account red [protected]@gmail.com. The sandwich was old. The chicken on the sandwich was the size of half the bread and burnt n old. The fries were not hot. I did get the ranch that I was asked for a napkin so I...
No product available
June 11th 23 at 5 ish. I ordered large iced mocha coffee. She takes my money then runs away for 5 minutes, then comes back and tells me they can't make my coffee because machine is down. This happens every time I go to this mcdonalds no matter what time of the day. So what I want to know is, if coffee machine is down why do they let you order coffee? If...
Read full review of McDonald'sService
*WARNING!* Everytime I order my food they complain, and cuss about the size of my order. Mind you, I have 4 kids. I'm feeding 6 people. Instead of reprimanding the employees for their complaining and cussing of my order,they want to come at me, because I verbally return what I am given. DO NOT COME TO THIS RESTAURANT! There is another McDonald's just one...
Read full review of McDonald'sCurbside service
I arrived at the Russellville, Alabama restaurant to pickup my online order via curbside service at 7:30 pm. At 8 pm, after having not received my order, I went into the restaurant to check on it. I was greeted by the cashier who told me they were behind on orders. She did not ask for my order number or what I had ordered, she just turned and left the...
Read full review of McDonald'sbad service at restaurant constantly
I have complained about this restaurant 4 times, so now I want to write corporate. This McDonalds today, told me to pull over to wait for my order. I waited over 30 minutes for the food. The food was cold so I dont know what I was waiting for. When the employee brought the food, she was rude and forgot my frappe. I had to wait another 20 minutes for the...
Read full review of McDonald'sMcDonald’s chilli cheese double medium meal
I ordered a McDonald’s chilli cheese double medium meal with a water melon mcFizz but they gave me a regular meal. After I paid for the medium meal. I was in an Uber at the drive thru so I didn’t check my meal I just took it until I realised this when I got home. I saw the size of the chips. They were the small box. Also, the chips inside were too small
Desired outcome: Replace it please. I was already having a terrible day
Customer service
According to the website this location for McDonald’s is set to be 24hrs. I placed an order online and proceeded to try and get my food I paid for I waited 20 minutes both knocking on the window and honking until someone came and told me they were closed. I then asked for the manager she walked passed the window two times ignoring me. After calling the phone mid conversation she hung up on me.
Read full review of McDonald'sMy order wasn't all there
Yeah my order was messed up and when I went up and talked to the store manager he trade saying that we were lying when we weren't we looking back right away to see if we had everything the first thing that we noticed that we did not get those are soda and the second thing that we noticed that we did not get was and when we went told him about it he did not even want to listen to us tell us was that we were lying about our order of being messed up I told him to look on the cameras he did not want to even do it because no I know that it was all there when he did not know that everything was there he tried making it seem like we ate it when we didn't he does not have no good customer service skills or he should not be the manager of he is judgmental & racist too and when we first got here there was a bug on the one of the tables that we first sat at
Desired outcome: And Dad come of it keeps not even want to fix the problem he just wanted to make it worse
Double quarter pounder with cheese
Went to mc donalds last night for dinner / my hamburger was so gross i had to through it away . When i called to complain to the manager he said here was nothing he could do and hung up the phone . The hambugers must have been in the (uhc) / universal holding cabinet for way too long . Ive worked for mc donalds through a second hand company for years . I have never been so rudely talked to by anyone from mc donalds . You have lost a customer for life and everyone i tell this story to.
Mc donalds once was a american restaurant / but now is a joke that has employed a bunch of people the have no respect for the customer .
Ray kroc would be rolling over in his grave
richard pfluger
e mail address : [protected]@comcast.Net
thank you !
Desired outcome: A FRESH SANDWICH THAT I PAYED 14 DOLLARS FOR / THATS IT
About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
McDonald's Customer Reviews Overview
One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.
Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.
Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.
In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
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McDonald's contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 1 1 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone numberUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you have successfully 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040+27 860 000 040Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone numberSouth Africa+66 26 964 900+66 26 964 900Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone numberThailand+1 (312) 291-9224+1 (312) 291-9224Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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