Menu
Write a review
File a complaint
McDonald's Profile

McDonald's

www.mcdonalds.com

Learn how the rating is calculated

1.6

Overall customer rating from reviews and complaints

McDonald's earns a 1.6-star rating from 45 reviews and 2902 complaints, showing that the majority of fast-food enthusiasts are with dining experience.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

McDonald's Complaints Page 14 of 146

ComplaintsBoard
D
6:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Disappointing Amount of Sauce on the McRib Combo at McDonald's in Bryson City, NC

Me and my buddies were on our way back from Waynesville and decided to stop at the McDonald's in Bryson City NC. We were craving the McRib combo and were excited to see that we could get an extra one for only $1.49. We placed our order and specifically asked for no onions on all six of our McRibs. Unfortunately, when we received our food, a couple of the sandwiches still had onions on them.

But that wasn't the worst part. The sauce on the McRibs was way too much. When I took a bite of my sandwich, my mouth was burning from the overwhelming amount of sauce. And it wasn't just on the sandwich - it was all over the boxes too. All three of us had so much sauce on our sandwiches and in our boxes that it could have probably been enough for two to three more sandwiches.

Don't get me wrong, I'm glad that McDonald's brought back the McRib. It's one of my favorite menu items. But the excessive amount of sauce was a real disappointment. Next time, I think I'll ask for light sauce and see if that makes a difference. Overall, I still enjoy McDonald's and their menu, but this experience left something to be desired.

Read full complaint
Hide full review
ComplaintsBoard
P
4:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Disappointing Service at McDonald's: A One-Star Review

It was a regular Tuesday evening and after a tiring hokey practice, my friends and I were craving some delicious McDonald's food. We drove for about 6 minutes to reach the nearest McDonald's outlet. However, to our disappointment, my mom's order was not prepared as per her request. She had asked for a patty with ketchup and pickles, but they gave her a patty with only ketchup. Similarly, my order of grilled chicken with ketchup was served with pickles as well. We had to return the orders and get them corrected.

After receiving the new orders, we finally sat down to enjoy our meals. I took a sip of my supposed-to-be sweet tea, but it turned out to be unsweetened. We were quite frustrated by this point, so we decided to drive to another McDonald's outlet, which was about 15 minutes away, to get the right order. We ordered a sweet tea again, and after waiting for a minute, I tried it, but it was unsweetened again. This was quite disappointing, and we were not happy with the service we received.

Overall, I would rate McDonald's with only one star because of the poor service we received. However, I must admit that their food is delicious, and I would still recommend it to others.

Read full complaint
Hide full review
ComplaintsBoard
C
3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Disappointing Experience at McDonald's: Cold Drink, Undercooked Burger, and Apples in Apple Pie!

I went to McDonald's and ordered a cheeseburger. Unfortunately, when I received my order, the cheeseburger had cheese on it. To make matters worse, my drink was cold! It was severely undercooked and ruined my day. The fries tasted like potato, which was disappointing. But the worst part was the apple pie. It had apples in it! Who puts apples in an apple pie? It just doesn't mix. I cannot believe that they would ever serve a customer like me this god-awful excuse for food. I will never go here again. I wouldn't even serve my worst enemy this food. I have already requested to sue this company. I expect a refund of $20,364. This is why I go to Burger King! McDonald's? More like Crapdonalds! What a joke.

Read full complaint
Hide full review
ComplaintsBoard
G
3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's McDonald's: A Disgusting Experience with Terrible Customer Service

So, I gotta say, some folks might think McDonald's is a good deal, but I wouldn't eat there again if they paid me. Like, seriously, what even is that chicken? It's like they took all the gross parts and mashed them together. And don't even get me started on the hair situation. Every time I go, I find at least three hairs in my food. It's disgusting. I can't even deal with it.

Plus, the customer service is just terrible. They never give you refunds and they always mess up your order. Like, come on, how hard is it to get a burger and fries right? I haven't been there in like two years, but I made the mistake of going back last week. Let's just say, I won't be making that mistake again.

I wish I could tell you what happened, but I don't want to gross you out. Let's just say, it wasn't pretty. And I know I'm not the only one who's had a bad experience there. I mean, have you seen all the memes about McDonald's food? It's not just me.

So, yeah, if you're thinking about going to McDonald's, just don't. Save yourself the trouble and go somewhere else. Trust me, you'll thank me later.

Read full complaint
Hide full review
ComplaintsBoard
A
2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's McDonald's: A Fast Food Giant with a Variety of Options and Clear Descriptions

The McDonald's website is a great resource for anyone who wants to learn more about this fast food giant. You can find all kinds of information about their menu items, from burgers and fries to chicken nuggets and desserts. The descriptions are clear and detailed, so you know exactly what you're getting when you order.

Personally, I don't eat at McDonald's very often, but when I do, I usually go for the chicken nuggets and fries. They're always tasty and satisfying, and I love the classic McDonald's cheeseburger too. The website makes it easy to find a location near you, so you can order online or stop by in person.

One thing I appreciate about McDonald's is the variety of options they offer. They have a huge menu with lots of different drinks, desserts, and other items to choose from. Of course, not everything on the menu is healthy, but that's not really the point of fast food, is it? Sometimes you just want something quick and satisfying, and McDonald's definitely delivers on that front.

In terms of price, I would say that McDonald's is pretty reasonable in my country. It's not the cheapest fast food option out there, but it's not the most expensive either. Overall, I would give them a 7/10 for price.

As for healthiness, well, let's be real - fast food is never going to be the healthiest option. But that doesn't mean you can't enjoy it from time to time. I wouldn't recommend eating at McDonald's every day, but as an occasional treat, it's perfectly fine. And hey, if you're looking for a quick and tasty meal on the go, you really can't go wrong with McDonald's.

Read full complaint
Hide full review
ComplaintsBoard
T
8:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We went through the drive thru at 8:00 pm. When ordering the girl had trouble getting our order correct. When we paid for our order we went to the second window. The employee then asked us to pull up and they would bring it out. Then another employee comes to the window and ask what we are waiting for. We gave him our receipt and he went back inside and...

Read full complaint
ComplaintsBoard
R
12:41 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've had my mochas turn out to be plain coffees at three different McDonald's locations in Muskegon, Michigan. Mochas cost more than coffees, so I am being cheated. Two different McDonalds in this town have been guilty of this at least four times in the last year. Mochas are more expensive than plain coffee. Managers usually offer a replacement, but it...

Read full complaint
ComplaintsBoard
R
1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's others bill sent to me. which milead my wife that i was dining with someone else. caused family dispute and caused me huge loss.

Yesterday one sms was sent to my dad's number [protected]. a link was there which lead to bill. i stay for work at mumbai whereas my family in pune. once they clicked on the link bill opened which shows i dined at kalamboli mumbai. I denied but they shown bill as proof. this lead to dispute and ultimately it caused me financial loss because i need to go to pune by taxi and come back to mubai today for work. i tried to explain them but they are not agreeing with me. pay me atleast for taxi fare to and from pune to mumbai and send and appology sms on same number [protected]. order number was 389. crew id: [protected] shashikant kumawat . date and time: yesterday: 22:02:20

Desired outcome: I would like an apology and compensation for loss due to family dispute because of you.

Read full complaint
Hide full review
ComplaintsBoard
O
12:41 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 6/14 at 4:15pm I had brought my daughter to McDonalds to get a water due to high glucose levels. I had gotten a run around that we could not purchase water in the drive through unless we bought something else. So I went inside to get a water when I was laughed at, very rude and unprofessional. The lady hollered to another co worker and said she really...

Read full complaint
ComplaintsBoard
C
7:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Carrie Haynes my daughter Phyllis Barner is 17 years old still in high school and has been working for McDonald at 1540 Broadway Street Toledo Ohio for over a year now And as with any job has had ups and downs of course some her fault which she openly admits to But I am in shock and at utter despair that on 06/11/23 a customer in lobby that...

Read full complaint
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Kind of a trash

Works fine, but not being able to use more than 1 reward at a time is a load of garbage. Just makes me want to delete the app and not even bother with it anymore.

Read full complaint
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Don’t bother!

Whatever they did to change it isn’t working. Can’t select country. Can’t X out of screen. Lost my deals/rewards. Won’t let you see any other screen. Pop ups won’t clear off!

Read full complaint
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Crap

My country is not even listed in the app so anything else I click on I cannot even read it. The QR scanner thing does not even pick up what I am scanning it’s just all around junk.

Read full complaint
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's The app doesn’t let me order pickup on my local McDonald!

This is very disappointing and I would expect more for a fast food restaurant like McDonalds.

It only lets me order SOMETIMES and not even in my local McDonalds, one 42 miles away!

Read full complaint
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Una pena

Para que una App que te lleva a un navegador tradicional para hacer el pedido, que pide de nuevo autenticación y que no hace nada diferente a ir al website normal. Mala experiencia de usuario

Read full complaint
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Desgraça

Pensa numa desgraça de APP feito por umjumento incopentente ,
Corno desgraçado desenvolva um lixo de App onde se possa fazer a desgraça de um pedido lixo desgraçado burro , vá estudar BURRO .

Read full complaint
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Pésimo

Dos horas esperando el pedido y no llegó estamos intentando llamar al numero que sale en la app y nadie contesta cero recomiendo que compren por aqui no sabemos que onda con la comida o la plata

Read full complaint
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Keep it simple, put the checkout bag back

The newest update eliminated the bag to check out, if you would stop changing options, and keep it as simple as possible. It would eliminate the need for future updates. Keeping it simple, Stupid!

Read full complaint
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Unable to use

This app works occasionally. The tutorial for the rewards keeps popping up and there is no way to exit. Several times now I’ve been able to use a deal because I can’t get out of the stupid tutorial

Read full complaint
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Complaint about McDonald in toa baja / levittown Puerto Rico

McDonald de toa baja / levittown the worst ! This is not the first time that this restaurant runouts of products and the manager in charge refuse to exchange the product that they don’t have for another

Read full complaint
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category