Lowe's
reviews and complaints

Dear Lowes,
On 4/22/21 we ordered nearly $2000 in appliances. It is now nearly 2 months later and the appliances have "gone missing", that's your problem not mine.
I had to cancel the remodel, refund us our money. You were quick to take the money and run. you never came through with the product, return our hard earned money. Order number [protected], 36 inch range & 36 inch hood. Customer "care" has wasted far too much of our valuable time with this problem. Our next step is contacting the state of FL AG's office.

I am absolutely disgusted at how incompetent employees of Lowe's are. I am referring to the location on 2nd Ave of Brooklyn, NY
Originally, while at this store, I ordered and paid for the decking material that was scheduled to be delivered within a few days. No one contacted prior to the deliver date as promised and the day of the delivery, I received a call at 6:20AM stating that my decking material was accidently sold to someone else and I will receive a refund. I requested the store to assist me in finding this decking material from other stores, but was denied this request. I finally purchased the new decking material. The first delivery was no show and the second delivery, I had to be back and forth with the delivery department until someone figured out how to deliver the purchase.
A few days later I went to this store to purchase something else and it was supposed to be delivered on Sunday. And of course, the delivery never happened. I went to the store and was told that my deliver was rescheduled for the following day and lied to me and showed me the notes indicating that I was called about this, but I hang up on a person that called. I showed the store manager my phone and there was no call from anyone at Lowe's. Then, no one helped me pull the order out of the backroom, because I asked my contractor to rent a truck and come get the roofing material.
As a result, I paid my contractors twice for not working since my delivers were not made, paid for the truck rental, have to redo the entire celling in my bedroom. My contractor could not finish the roof on Sunday and it rained all day on Monday. While we covered the roof as much as possible, the water leaked though the bedroom ceiling.

As a contractor, I used to shop more at Lowe's until Lowe's stop giving me refunds or exchanges on merchandise that had been purchased but didn't have a receipt for. These were cash purchases.
Since I was blocked by you all, my first preference is to shop your competitors because I have no problem with refunds or store credit with them.
I want to know if Lowe's cares to resolve this issue with me.
My name is Robert Coster and you can reach me at [protected]@gmail.com

We purchased a vinyl fence from our local Lowes and scheduled the installation. They have little to no control over the contractor they use for this region (as we learned to our regret later on). The "kids" who installed the fence damaged a downspout with their post hole digger, then denied having done it. I had to go the local Lowes and get a new downspout, paint it, and install it myself.

They ordered the wrong gate latches, so I had to prop the gates closed for over a week as I waited for them to return and install the right ones.

They left a horrendous mess of gravel, dirt, and debris not only in our yard (which was expected, to a degree) but the neighbor's yards on both sides as well (which was not expected, or acceptable). I had to clean it and dispose of everything myself.

Last fall, we decided to extend the fence. We had no choice but to return to Lowes in order to get the same material. There was a delay in production/distribution due to the pandemic, so it took months for the materials to arrive. The installers came on a cold, windy winter day and, in their haste to complete the job, damaged much of the material and ran the extension on one side in a zig-zag pattern (as if a drunkard had installed it). One post had a golf ball-sized hole in it and many cuts were jagged, rough, and uneven. The contractor manager came out to inspect the work after my complaint and agreed that repairs/replacements were necessary.

Again, there was a long wait for the materials to arrive and for them to get us on their schedule. Finally, they called out of the blue and announced that they would arrive the next day. The utilities had not even been marked yet, so we were surprised.

They came the next day, soon after the utilities were marked, and started work. However, they had neglected to order concrete mix. They called me at work to ask about that, as if I had any control over their order and delivery! Rather than drive 5 minutes to the local Lowes to get the concrete mix, they ordered it to be delivered and left for the day. However, they pulled up some of the old fence posts before checking to ensure that the concrete mix was on site. They leaned the gate against the side of our house and stacked material up against it as well. They made no effort to cover the deep post hole that was now completely exposed and could have caused an injury to anyone stepping in it. I had to cover it up myself.

The next day, Lowes delivered a pallet of concrete mix and left it in my driveway, making it extremely difficult to get in and out of the garage (it is still there a week later).

The following Monday, I received a text message from the installers indicating that they would arrive the next day (Tuesday) or Wednesday to complete the work. Not surprising, there was no word from them Tuesday and, when they did not arrive, call, or text Wednesday, I started making calls. The installers did not respond, so I called Lowes and got bounced from one department to another.

Someone must have told the installers I was upset, because they later texted me that they would come the next day. However, they have lost all credibility and I will believe that when I see it. I will be even more surprised if the work is done with an acceptable level of quality.

Lowes needs to take more control and ownership over the contractors who represent them. This has been a ridiculous situation and I will NEVER purchase an installation service from Lowes again.

I purchased windows from Lowes and they were installed in June 2020. One of the windows when locked shimmies up and down when locked and had a draft last winter. I notified the Lowes installation team several times about this issue. They finally had the installer come out in April 2021 and he said it was a manufacture issue so I was told they would notify Pella and I would hear from someone in a couple of days. I have called several times and have spoken to 4 different people since. I was told by one man that they would pen a work order and I would hear from someone and that didn't happen so when I called back a couple of weeks later I was told that they would open a claim because this was never done and that I would hear from Sedgewick within 5 days and this never happened. I am so fed up at this point because I spent a lot of money to Lowes having siding and all new windows installed which took until April 2021 to complete. I started the process in March 2020 and things were supposed to done April or May 2020. My windows were installed in June 2020 and the siding started to be installed October and took 7 weeks to side a 1400 Sq ft house. They showed up for not even a full day 6 of the weeks and 2 days another week. I will never use Lowe's again for another project. I have never been stressed out this much in my life. I have all the contact names from the install department that I have spoken to and have the exact dates of the last 3 conversations. It is so hard to get through to anyone and have been on hold for 30 plus minutes several times because of the high volume of calls. Could someone please reach out to me at [protected] my name is Shelly. My email address [protected]@gmail.com. I had this done through the Brockton MA store.

I submitted for the LG 4 bundle @ 10% rebate on 4/23/2021. It was declined at first then I resubmitted and it was approved for for the wrong amount. I contacted the # listed and was advised to submit all supporting documents because what I purchased did not qualify. I picked items DIRECTLY off the list that pertains to the rebate. I have called numerous time and sent numerous emails and keep being told it has been escalated to the tier 2 department and I should be getting an update 3-5 business days. I called again probably the 4th time on Friday and was told I could not speak to a supervisor and he sent a message tot he tier 2 department AGAIN, that I needed an update. I advised him the 4 items that I have received are still in the boxes not opened and I was VERY close to taking them back. I have already priced products else where and really not saving any money by purchasing other items, but saving my time, energy and sanity from having to deal with this mess. I have also submitted another rebate on different items and it has been 2 1/2 weeks and still shows processing... not sure how this email will get redirected but I am in search of answers ASAP. It will not allow me to upload documents regarding contact with the rebate center. [protected]@icloud.com

My wife and I have spent over $250k in Lowes in the last 10 years - both personally and via the company we own.

Generally I find Lowes acceptable.

On this issue Lowes has acted woefully poor however.

We purchased a stackable washer/dryer unit in July of 2019 and purchased a 5 year warranty. In December 2020 we began having problems with the unit staying running and completing the drying cycle.

Lowes outsources its service to Rent-to-Own in Bangor. They have tried numerous times (been to our site upwards of 7-8 times thus far - even though Lowes only considers it 2 events).

They have repaired mother boards, sensors etc., and still no resolution.

After loading the dryer - it will start with a dry time of for example 1 hour 30 minutes and may run for 15 minutes then the time will drop down to 30 minutes left, then run for another 5 minutes then drop down to 5 minutes left - then it will shut off. Laundry is still soaked.

You can restart it and it will run for another 5-10 minutes then shut off again.

The last time the tech arrived - he said he didn't know what else to do, he could not fix it. He called Bosch and they said to place a wet cloth over the door seal to fool the sensors into thinking there was still moisture.

That is ridiculous first of all that one would have to do that - but it doesn't work anyhow. Then they said - well it won't run unless the dryer is completely full. I have never heard that a dryer requires it to be full in order to dry laundry. I should be able to throw a pair of socks in and it should dry them. Even so - we tried that and it still doesn't work.

The tech signed off and said Bosch said it operates fine. It doesn't.

This is crazy. As a customer who has spent a lot of money with Lowes and has complained without a positive result yet - Lowes should remedy the situation.

I invite you to our place to show you it doesn't work. Don't take your 3rd party Rent-to-own techs word for it, and don't take Bosch's crazy solution. You should stand behind your products.

I paid you for a service warranty and the Dryer does not operate. I challenge you to come to our place and prove it works.

I am debating videoing the unit and placing it on Social Media saying that this is what Lowes and Bosch says works and Lowes will not stand behind its warranty. Or maybe place the unit on the back of one of our vehicles and sit in Lowes parking lot and share my experiences with fellow customers.

I don't really have the luxury of time to do that - but its fun to think about. I just need the thing fixed. I am asking for a reasonable regional manager to review the case, come visit our site, whatever - and make this right.

In my company, one of our list of values is "Always do the right thing".

Lowes needs to do the right thing here. Place the value of customer over the crazy word of a vendor (Bosch) Please feel free to contact me at 207.740.6300 or [protected]@officepride.com

Placed an order that was set to be delivered today. Dispatch called, told me delivery would be 11am to 3pm. 3pm I called. was told 3 to 5 pm. 5pm I called, was told 5pm to 8pm. At 7 I called to get an update. was told the truck broke down, delivery will not be today. called Lowes to cancel the order. 20 min hold I finally did so. Still had to pay the workers that were sitting around waiting for this delivery. That refund I won't get back.

In May I bought a washer/dryer set from the Heidelberg Lowes. The delivery guys came and stated they could not hook up the washer because I had to buy the parts, and they couldn't hook up the dryer because I needed to buy a gas dryer. I went back to the Heidelberg Lowes to get the gas dryer and the parts. The store doesn't sell gas dryers, but the sales person stated I could likely pick on up easily from the Monroeville store or the West Mifflin store. When I asked, why I couldn't just have it ordered through him, he stated that is not how it works. Complaint number 1: manage your inventory across stores. Your customers shouldn't have to go on a wild goose chase, trying to find dryers, when inventory management systems have existed since the 1980's that enable stores to work together to provide quality customer service. Complaint number 2: the parts were sold with the washer and the washer could have been hooked up on the day of delivery. I guess the guy just didn't want to hook mine up. That was transaction # Transaction # : [protected].

I then went online to order. I found the item I needed, and placed the order. Order # [protected] with an order delivery date was for June 1. June 1 came, I checked the status and it was delayed to June 16. Complaint number 3: why, if there are dryers available in one store, do I have to wait for another store to receive it when it is all online orders. Once again, I would point out that simple inventory management that has been available since the 1980s would have prevented this delay. An online order in an area that had the make and model available in the service area should have been able to draw upon any store in the area to expedite the delivery.

Rather than waiting until the 16th, with its potential for additional delays, I cancelled that order and ordered from the West Mifflin store. (Again, this is insane. It's all Lowes, why am I doing what a $10.00/hour employee could have done for me and simply shipped the Bethel Park order from the West Mifflin location on June 1?). I then ordered from West Mifflin Order # [protected]. This presumably got me my dryer six days earlier, with a delivery date set for June 10. At 5:30, I received a call. There was an accident and the delivery was cancelled for the day. Okay. No complaint there. Accidents happen. But then the guy tried to reschedule me for June 17th, a day later than my original order. With some back and forth, again to his credit, he got my order on the vehicle for June 12.

My dryer was set to arrive between 8:45 and 12:45. At 12:30, I received a call. Delayed, for at most an hour. It is now after 6:00 pm, and I still have not received my dryer. No follow up phone calls, no effort to prioritize those who were delayed in the morning. Nothing. Complaint number 4, two delays allegedly due to mechanical problems with the trucks that required stores to (get this!) combine deliveries! What couldn't be done back in May (One Lowes working with another Lowes to ensure I could get the order corrected) now conveniently was able to be done. Except it has not been convenient. Once again, as a customer, I am left with completely mismanaged delivery service.

Return springs for my Gatehouse Solid Brass Bed and Bath Lever Handle door knob lockset. Stock number is 225969. I purchased a total of 18 units for my home. Value of more than $800. Now that I need two small return springs I am told that Lowes doesn't have the ability to locate them. The box that I have states it is backed by a "Full Lifetime Warranty". To whom do I need to contact? My local Lowes is not interested in resolving this situation.

Sincerely,
David Manley Sr

Washer was supposed to be delivered on 6/7/21. No Communication and not delivered,
Same happened on 6/8/21.
Get a runaround when you call.

call me at [protected]