Lowe's

Two of the four kitchen appliances that I ordered arrived dented. I returned one, and they made the return and replacement process more difficult than it needed to be. The refrigerator delivery person told me that the refrigerator wouldn't fit under the cabinets and was pushy about demanding a decision whether or not to accept delivery of the refrigerator while I was attempting to reach someone at Lowe's about the problem. The other man with him determined that it would fit after all. But they broke off floor trim and took paint off the walls bringing it in. They scraped paint off my walls onto the ice and water dispenser. They failed to connect the water to it although I had paid for them to do so. I had to pay a contractor to do what they failed to do that I already paid them for as well as touch up where they messed up the baseboards and paint. Once cabinets are installed Lowe's takes three weeks after they get around to measuring ("templating") to install the countertops. An outside company did the template and installation on one day. The kitchen design was done well by an employee who left the company before my cabinets were completed. One cabinet door was a complete color mismatch. The cabinet company sent me a replacement door that was no better. Lowe's employees gave me garbage about "natural variation"; my contractor said that the mismatched doors never should have left the factory. The second replacement cabinet door finally matched the rest of the cabinetry. But the installer didn't feel like coming by to put it on for about a month, even though it took under an hour when he finally felt like showing up. Response to complaints was always unsatisfactory, usually telling me to contact a different person to ignore me and eventually tell me to contact another person to ignore me. I will not use Lowe's for any further major upgrade projects. I've gotten tired of my complaints getting ignored and redirected to be ignored some more for months by Lowe's. I am likely to find someone at the media to tell about the abysmal service I received, and I think that they are more likely to care than Lowe's.

Tried to purchase a dishwasher in-store, was told I need to go home and do it online. Weird, but ok. Purchase the dishwasher, installation and haul away (which I had to drive back to the store and do in person). 22 days later install day arrives and the contracted installation guy calls to say Lowes doesn't have your dishwasher. No call, text, email...nothing from Lowes. The third party installer was the only one to contact me. After 1.5 hours on hold with Lowes, the manager, Michael tells me the dishwasher isn't available and they won't be getting any more in, we need to cancel and redo the order for a similar dishwasher and he honored my original sales price. I go back to the store to do it in person and Jack, the sales guy goes to the back and confirms, "yes there is one back there, I saw it for myself" so I give them more of my money and buy it.

A week later I get a call from Jack (the sales guy that sold me both the first (unavailable) dishwasher and the second replacement dishwasher) and the EXACT SAME THING HAPPENS AGAIN. They said they had one in store when they sold it to me but SOLD IT TO SOMEONE ELSE TOO. Lowes now has over $2,500 of my money (still haven't been refunded for either dishwasher) and I have no dishwasher.

It's not even bad customer service, it's non-existent. There is none. Apparently there are no dishwashers for them to even be selling either. Save yourself time and money and just go to HomeDepot.

Purchased Maytag washer MVW7232hwo in August 2021. Purchased extended service plan covering till 2026. Five weeks ago failed to drain tub. Service technician made three service calls replacing pump and then circuit board. In both cases failure to drain continued. Technician determined not cost effective to repair. Lowe's extended service plan organization continues to maintain their service technician has not reported inability to repair.and has refused to replace the detective washer. They have refused to provide number or Email address so I can confirm technician has provided his report to correct address. He confirmed he had provided the report twice. I have given up on Lowe's meeting it's commitment. I emailed your CEO last week recommending he review the corporate policies on extended service plans. Have not heard back from his staff. In the past I have purchased numerous items from.Lowe's and always had good experiences. Not so much any more. Number associated with extended service plan is [protected].

Our Kenmore refrigerator was no longer cooling. We went to Lowe's in Lebanon and purchased a LG refrigerator. However Lowe's in Lebanon sent us to East Lancaster store who apparently had it in stock. We went and purchased it. It was delivered 2 days later and hooked up. It didn't cool. So after multiple calls, Lowe's came and rempved it the following Wednesday. The water hose was never capped off therefore causing a problem. Lowe's could n't send anyone out there fore I had notified a plumber who came out and fixed the problem. A new refrigerator was delivered the day after Labor Day and it was dented. We cancelled our order and we should be refunded our money. I am requesting a refund of $89.00 which was the cost of the plumber.

went to store0129 waco texas bought some clear roofing panels noticed after loading on cart some were damaged talked to employee wade about it he went to check about some more they were damaged called for manager susan she came and looked at the damaged ones gave me a discount wade went and help me load my trailer nicest two people you can meet lowes is lucky to have these two employees

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong materials, they had pickup the incorrect tile and start packing the correct tile. In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it. Lowe’s still tried to deliver the tile when Service Pro decided not to do the job. I had to make numerous calls for them to pickup the mortar and grout which was incorrect also.

March 5, 2024, I decided to install carpet in the den. In getting the quote, I asked if there were any discount and was told there was a 10% discount on the carpet. if I had not asked, I would not have known. The closer we got to quote and payment, I was told the 10% discount off carpet is in the form of a gift card. I think all the information should be provided for the customer to make an informed decision.

From March 8 til now, I have tried to pay for the carpet and I was cold transferred all over the stores and department. Finally, spoke to representative that stated do not touch ECR and she says they could not take a payment. I went from Flooring, on hold 15 minutes then disconnected. I called back then transferred to Appliances to another representative. I left voicemail messages to Sales and Executive Office numerous times without a response. Executive Office do not take ownership of the issue even though I have sign contract.

We bought windows from Lowe's in early Sept. Finally installed in Feb. It took way to long to get an appointment. Then we were scheduled 8 am to 7 pm. They showed up at 9:30 and left at 5:30. This meant the job took 2 days (and my husband's time off work) The guy said he bid on the job without including trim (which was part of what we paid for), so he bought trim out of his pocket. The trouble is the trim is not the right size and there is a gap between the trim and sheetrock. Multiple calls to Lowe's corporate have resulted in being given the run-around. We've been told we have to give the installer 2 more days. This 2 more days and 2 more days and 2 more days has not gone on over a month. We have lost all confidence in Lowe's customer service. Obviously customer care is not even a factor, let alone a priority. We have been lied to repeatedly. My husband was assured that if the installer did not contact us and get this done, they would get a new installer. Of course he did not and guess what? We are supposed to give him two. MORE. days.

In case Lowe's thinks we will get tired of this and just go away, that won't happen. We paid too much money for these windows to have a shoddy job. We just started actively looking for a lawyer.

On 2/25/24 12:21 terminal 19 bought open mulch bags marked down 1/2 price the cashier embarrassed me in front of a least 6 people behind me in line and said it was marked down wrong told to call manager total discount was $2.00. I was going to give her the $2.00 to not hold up line. Can look up account on how long I have been a loyal customer with lowes

I paid Loews $35 for an estimate to install a utility sink (to be purchased from Loews) in our laundry room. They NEVER completed the estimate (task/total charge) and then billed my credit card for that transaction service on 11/20/2023 (transaction date) !

1) The first billing was on 11/21/2023 reference number #3261.

2) The second billing was on 02/08/2024 reference number #32AJ.

After they failed to complete the task on the first attempt I complained to the store/dept mgr. and they issued a credit for the $35 estimate charge on my Bank card

(for reference number #3261 on 12/13/2023).

Now Loews has again billed my Bank card for the $35 charge on 2/08/2024 #32AJ a second time? Why would they do that when they NEVER EVER completed the task?

This store # 00440 has many customer service issues which you folks really need to look at/in to!

Regards,

Herbert Eldridge

[protected]

Ocala,Fl. 34480

i am complaining that lowes (outside contractor) provided me measurements for blinds in my home and will not give me my measurements even though i paid for the measurements. I feel like they will give them to me if i use their contractor to install them but at $25 dollars a window it doesn't make since for someone ele to do them. Date 2.1.24 garner nc

I bought a dishwasher from Lowe's, Prescott, AZ on 11/24/23. I received an email on 12-1-23 informing me that the dishwasher will be delivered on 12/21. It was a no show. Delivery never arrived and I never got a phone call from the driver. Next delivery date was 12/22. No show, and never received a phone call from the driver letting me know it was rescheduled and a time frame. I've called all the Customer Service lines and I've gotten no where. I was told that the dishwasher will be loaded on the truck on on Tuesday, 12/26. But I still don't have any idea when it will be delivered. Now, I'm afraid to have it installed because of all the complaints I'm reading. There are horror stories about damage done by the installers. I'm paying $209 for the install and haul away. I'd really like to be credited $209 for all this stress. I'm sorry that I didn't purchase the dishwasher from another business.

Yes m y order #[protected] was not deliverd to job site causing a lot of problems and money called lowes 8 times trying to find where order was no body at lowes was able to help me they kept refuring me to some one else i had to buy from another source iwas told that some one from lowes customer care would contact me still has not happend i donot think i have to pay for this order if i have to pay for it i will take legal action

Worst experience of my life. Total runaround with no resolution. Multiple hang ups from Samsung. Tickets opened and closed without anything done. 4 repair visits. Still dishwasher broken. The dishwasher was installed with critical missing pieces. I bought an extended warranty. I have been fighting since August when I bought dishwasher at end of December. The dishwasher is under a year old and does not wash dishes, loud noises and jumps around. This is ridiculous and breaks the law. It is not fit for use. I did not receive perfect tender which also violates the Uniform Commercial Code which regulates products. This is also a violation of Florida’s deceptive fair practices act.

I placed order #[protected] on-line on 11/23/2023 and the oven was delivered on 12/04/2023. It was unboxed by the delivery personnel, without our being asked, before it was brought into the house. They disconnected the existing oven, which we presumed was defective, and for which a $50 removal fee had been paid. Connecting the replacement oven revealed that there might be a problem with the house electricity supply rather than with the existing oven. So, I asked the delivery men to take the new oven back. They, however, recommended that we retain both ovens while we consult an electrician. I asked about the return policy and was told explicitly that the new oven could be returned anytime within the next 30 days. Given the electrician’s report, it is now clear that the new oven should be returned.

I expected that this would be straightforward, and a refund provided by Lowe’s. But, in phone conversations with Lowe’s customer service staff, I have been told that a return and refund is impossible because the return request was not made within 48 hours of the delivery. This $1K+ product is still in its delivery wrapping, has never been used and was not returned within 48 hours only because I was misinformed. My hope is that Lowe’s management will accept the corporate responsibility for a return and authorize a refund rather than having this “customer service” decision publicized. The delivery company may not be Lowe’s but Lowe’s is responsible for their activities and statements.

Purchased a washer and dryer on Nov 23 2023. Brenham, Texas Store.

Bought all hook ups, and additional warranty.

Was told I could have it delivered anytime before Jan. 23rd.

Called the Brenham, Tx. location, appliance department.

Talked to Victoria, very, very incompetent and extremely rude.

Told her I wanted to see what dates they had available to deliver my appliances.

After round and round, she told me Jan. 23 2024. I told her no, thats not what we were told. We were told anytime BEFORE Jan. 23 2024. She kept arguing with me, finally said hold on, Threw the phone down, came back and then put me on hold. Time 10:50 am 12/7/2023. Listen to your recordings and see if this is how you allow employees to talk to your customers.

Sales #S521xwp

Trans #[protected]

order #[protected]

I ordered windows from Lowes in April and I finally got the right size delivered in October and no one will install them. They never show up or call and cancel every time. I want a refund for the windows and install but cant get anyone to call me back including, customer service and the local management in Glenwood Springs CO. I need this resolved ASAP!

I was notified by Lowes via email that they are awarding me a $5 gift card thank you with a special Challenge code to enter to receive it. I have jumped thru every hoop they asked to receive but received nothing but aggravation and frustration. I called several times on a special phone number and got no where.They asked me for my email address then rudely hung up.Tried several times to call back and got no one answering. Lowes has done more harm than good for public relations with me in their customer service.I even stopped in while buying a refrigerator and spoke to store manager about this matter and said he sorry but he couldn't help me.Pretty sorry PR. Sincerely Daniel R Agee

I ordered a dishwasher, on-line, 11/27. Shortly thereafter, I received an e-mail from the installation date but without an install date. I called the installation company to find out when installation would happened. I was told, "not until December 27! A whole month for a dishwasher. I was told that they did not have a power cord and the power cord would not be available until 12/27. I wanted to cancel my order. They transferred by to some Lowe's entity. I told them to cancel the order. They said they would take care of it and that I should get a confirmation from Lowe's Bluffton within the hour. Four hours later, nothing. I directly called Lowe's Bluffton and the receptionist transferred my call. I got the pleasure of hearing a phone ring 35 times before the call was dropped. I called back and explained what happened and please don't do that again. After hearing 35 rings, the call was dropped. So, I tried one more time. Stupid me, the same thing happened a third time. My only resort now is to make sure that my credit card company reverses the four Lowe's charges.

I always considered Lowe's a good alternative to Home Depot. six years ago, I bought seven appliances from Lowe's. Now they have lost my business.