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Lowe's Customer Service Phone, Email, Contacts

Lowe's
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1.4 2212 Reviews

How responsive is Lowe's's customer service?

243 Resolved
1959 Unresolved
Poor 🫤
Lowe's is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Lowe's has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Lowe's reviews and complaints 2212

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Newest Lowe's reviews and complaints

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9:27 pm EST
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Lowe's - Sliding door installation

To whom it may concern, Last March I purchased 2 sets of sliding doors for my home with the installation included by your company. Both sliding doors were installed in March the 21sth. When the installers came to my house, I explained to them that the bottom of the wooden frame was rotten because the old doors were leaking. They said that hat was not...

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1:06 pm EST
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Lowe's Service

I was notified by Lowes via email that they are awarding me a $5 gift card thank you with a special Challenge code to enter to receive it. I have jumped thru every hoop they asked to receive but received nothing but aggravation and frustration. I called several times on a special phone number and got no where.They asked me for my email address then rudely hung up.Tried several times to call back and got no one answering. Lowes has done more harm than good for public relations with me in their customer service.I even stopped in while buying a refrigerator and spoke to store manager about this matter and said he sorry but he couldn't help me.Pretty sorry PR. Sincerely Daniel R Agee

Claimed loss: $5

Desired outcome: $5

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2:35 pm EST
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Lowe's - Dishwasher

I ordered a dishwasher, on-line, 11/27. Shortly thereafter, I received an e-mail from the installation date but without an install date. I called the installation company to find out when installation would happened. I was told, "not until December 27! A whole month for a dishwasher. I was told that they did not have a power cord and the power cord would...

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2:41 pm EST
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Lowe's Whirlpool washer

I bought a whirpool washer from Lowes Midland Texas. I returned it back to the shop within 10 days on 11/15/2023 because it was not working.

I was told they would not take it back because it was more than 48 hours after the purchase. There was no sign or any information about the return policies where this item was displayed. There is no way a customer can know the policy without displaying it where the items were purchased. The receipt has no information about the return policy

The store manager who attended to me lacked compassion and was very rude. I left the appliance at the customer service.
Lowe is holding onto the applicance and my money
I want to appeal to Lowes management to either replace my appliance or return back my hard-earned money.

Thanks.

Ayodele

[protected]

Desired outcome: Replace my appliance or return back my hard-earned money.

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:55 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 28, 2023 6:31 pm EST

Hi Ayodele.

We appreciate hearing from you and recognize your frustration.

Unfortunately there are contracts now in place where Lowe's is not allowed to handle the equipment after 48 hours. This does not mean Lowe's is not willing to assist in getting someone out to service your unit if, in fact, that's what is needed.

In additon to this, many locations simply do not have the space to arbitrarily store an appliance for a customer. Whereas your unit was simply "left" at bay, it's possible it is no longer there or that it may not be able to be located.

For your own protection, we'd suggest contacting the specific Lowe's you've left the unit with. Make sure it is still available and arrange to pick it up. At least, this way, you won't be paying for something you don't have.

What exactly is the problem with the unit?

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11:10 am EST
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Lowe's Lowes protection plan

Purchased a Washer Machine and protection plan in 2021. Washer Machine stopped working on or about October 4, 2023. Filed a claim with the Protection Plan department a third Party Assurant. It is now 11/27/2023 and several technicians attempts to fix washer machine it is still not working. according to lowes protection plan term and conditions they will replace if unable to fix. situation has gone unresolved. I still have a broken washer machine in my home and lowes or assurant has not backed the warranty that was sold to me.

Claimed loss: time of work over an 850 dollar washing machine.

Desired outcome: fix, replace or simply refund what was paid for the Washing Machine.

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:55 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 27, 2023 10:10 pm EST

We are absolutely sorry for any frustration.

Assurant is a separate entity from that of Lowe's. Lowe's is happy to assist but the contract lies with Assurant.

Generally speaking, service technicians have three tries to servicing your unit. Each attempt can require two different service calls -- one to determine the problem, the second to complete the service.

Based upon those conditions, tell us how many service calls have been done and what the status is.

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10:28 am EST
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Lowe's No response to complaint from Lowes

I bought a new washer and dryer from Lowes on 10/03/2023. Delivery of the dryer was 10-19-2023. The hook-up, and removal of the old dryer was botched.

sent an email to Lowes Customer Service on 10/19/2023 and ad a follow-up email on 10/30/2023.

I also sent a letter to the manager of the Lowes store where I made the purchase, on 10/20/2023.

As of this date, 11/27/2023, I have not received a contact from wither the Lowes Customer service department or the store manager.

I guess they don't really care about their customers. I will not buy appliance from Lowes in the future.

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Lowe's - Doors and installation

On august 29th, my wife and I went into the Lowes store in East Brunswick, Nj. We wanted to order 2 sets of Bi-Fold doors and a rear entry Wood door. Eugene said Lowes uses a company called NJA remodeling to door their installations. We paid the $35.00 to have them come out and measure the places we needed to install the Bi-Fold doors and rear entry door...

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Lowe's Ceiling fan install

11/20/23 and 11/21/23 Had paid for installation for a ceiling fan. Electrician did not show up for scheduled appointment but changed it for nighttime at 7;30 p m instead. They are suppose to be bilingual but the man could not speak english. Do not even know if he was licensed. since we did not have the proper part of the fan they scheduled for today. Did not show up at scheduled time or even a courtesy call. When he did call later that evening he said he was sending the same person. This is Rosas Electric. Tucson Az. This is totally unacceptable and I refused his service. I want you to send a reputable electrician since we paid for this.

Desired outcome: I need a reputable electrician or refund.

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Lowe's - Washer/dryer warranty issues

Purchased: 11/01/2022 Model: GUD27ESSM1WW – washer/dryer combo unit Serial: SS064502C Warranty # 0162396621305112128001 Washer was making a lot of loud and unusual noises – sounded like something in the mechanism was falling apart. When the wash cycle was complete the cloths were sopping wet – dripping when taken out. I had not had any problems with the...

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8:57 am EST
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Lowe's warranty

purchased a Samsung gas stove from lowes with a extended warranty that i paid for. The stove broke and could not be used. Went 8 weeks without a cook stove waiting for a repair. Lowe’s and the warranty company . The warranty co. Was overseas. In a different country. Called lowes about 10 times and just got the run around with people and recordings. Same with the warranty co. We ended up purchasing another stove from a different company. The broken stove never got fixed and never recieved a refund. It has been 8 months with no reply.

Desired outcome: full or partial refund

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:52 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 21, 2023 6:01 pm EST

Hi Mr. Caton.

We'd love to assist.

Fill in some missing information if you would.

When was the item purchased and what kind of issues were you experiencing with the piece?

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Lowe's - Shocked and disappointed with lowes tool rental associate and overall experience.

I am taking the time to write this letter based on my rental experience with the Lowes Tool Rental Department at the Lilburn, Georgia location (Stone Mountain). I am sad to report that I am both shocked and disappointed with my experience; shocked which my over all experience and the conduct of Travis, who works in the Tool Rental department, and...

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Lowe's Appliances

We purchased a Whirlpool dishwasher on November 4, 2023 from the location on Holland Rd in Va Beach using our Lowes credit card. We brought it home, installed it and it was defective. We called the store and was told we only had 48 hours to return since we declined the extended warranty so we would have to call and work with the manufacture. I also called the store and asked for a manager and was hung up on several times. I finally got through and spoke to Nick who told me the same thing. I called your office on 11/13 and spoke to Erin who said that since we used the credit card, we had 30 days. It is now 11/15 and still no word. Firstly this was not explained to us when it was purchased. Secondly, your staff should have known this. I have also notified the credit card company that not one dime would be paid. I also posted this on social media.

Exchange the dishwasher or return it so we can purchase one somewhere else.

Desired outcome: Lowes needs to pick up this dishwasher and deliver a new one

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:51 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 19, 2023 7:35 am EST

Hi Ms. Morgan.

We are sorry for any miscommunication.

By contract, most appliance manufacturers only allow Lowe's to accept a returned item within 48 hours from the time the unit was transferred to the customer's ownership. After which the manufacturer handles all issues directly. This policy is posted in every location and on the Lowe's website. The form of payment does not alter this policy. Additionally, Lowe's has agreements with all major credit cards in order to protect and assist in such situations.

With all of that stated, we do not want to see you without needed help in assuring that your dishwasher performs as expected. The unit is still under the manufacturer's one year-limited warranty. You may contact them at 1 /866 /698 /2538.

Please let us know if that doesn't take care of your concerns.

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Mr. Helpful
Los Angeles, US
Nov 16, 2023 8:58 pm EST

Hi Ms. Morgan.

We appreciate hearing from you and are sorry for your frustration.

We'd like to clarify. The form of payment does not change the policies or return/exchange timeframe.

Lowe's has contracts in place with most appliance manufacturers. Once the 48 hour timeframe has placed, Lowe's allows the service system handle any issues. This policy is placed upon Lowe's website and all Lowe's locations.

Lowe's also has contracts with all major bankcards. You may dispute any transaction of course. In such cases, the retailer is required to cease any other communication.

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Lowe's - Rust-oleum, universal advanced formula, hammered, paint & primer in one, black

A couple of weeks ago I bought spray paint at Lowe’s Rapid City, SD. But when I used it at home it was gray! So when I was in Rapid City I attempted to return/exchange it. However I threw away receipt as I didn’t think I would need it (never had problems with spray paint at other store such as Walmart). My attempts were in vain as I asked the clerk to spray...

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Lowe's - Lowes customer service

I purchased a washer/dryer pair on 11/10/23 from store 1120. On 11/14/23 the products were delivered and the washer was broken. It was taken back and the drivers said they could return the next day with a replacement. A call was received and from Steve in Distribution and he explained it would be Thursday 11/16 before it could be delivered. Later an...

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Lowe's - Customer service remarks

On November 7th, 2023 in the evening, I went to Lowe’s to purchase a stove. As I walked into the store to get a basket I fell down in the vestibule. My complaint is not about the fall but the lack of empathy and hurtful remarks the customer service person (Laura) made as I sat on the bench waiting for the store manager. After getting up from the fall, I...

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8:51 am EST

Lowe's Water heater

I went to buy a water heater at Lowe's they said I had to go get the measurements. So I went back home got the measurements came back they said they had to have somebody come out to my place, an installer, to take the measurements and get what product I needed. I kept asking how much was this going to cost they said not much but they didn't know until after they installed it. I had to help him install it because it was too much for him to pick up. I'm a 67-year-old woman I picked it up he slit it into place was easy peasy. Still kept asking how much. $700 plus was installation fee. The water heater was only $600

Claimed loss: I don't even think it should have been over $300 because he was only there for an hour and a half and he took two smoke breaks I would like $300 back

Desired outcome: I want $300 back

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:49 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 12, 2023 2:18 am EST

Hi Ms Selbe.

We appreciate hearing from you. Unfortunately the majority of costs in getting a new water heater is the installation.

Earthquakes straps and a new expansion tank are usually required. It's also possible the city or county you're in may require a permit. All those costs add up. Add in the labor and you can understand why the price becomes what it is.

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Lowe's New kitchen

Went to lowes for new kitchen and was not done right they installed smaller cabinets. When I called day after install was told I signed off on plans . I repeatedly said put back the way was with updates. I was told I should have read blueprints. I told them that’s why I came here because I don’t know about cabinets trusting them. I complained for months and then they stopped talking to me I finally gave up calling and went through final install of countertops only to find mistake was made again and cost us extra $700 . Start date of kitchen was August final with no response final date nov 7 Also was stressful and disappointment lots of money to be ignored

Desired outcome: Wanted them to fix cabinets at their expense was there mistake not mine

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:47 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

M
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Mr. Helpful
Los Angeles, US
Nov 15, 2023 12:36 pm EST

We are extremely sorry you do not like the outcome of your cabinets and countertop. We'd like to see every customer thrilled every time.

Lowe's does employ experts which assist in the design and remodel of their home. Ultimately, however, it's the customer that makes a final choice and signs off on the final specifications. When the results are something different than what the customer wishes, Lowe's will work with you to change what can be but this is usually at additional cost.

If there are concerns with this, please contact the location you're working with. They can general speak to you in more specifics.

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Lowe's Dishwasher

So 2 months ago we ordered a dishwasher for my 80 year old father in law. A month ago we were ready for them to come to install it and they call and said that the dishwasher got damaged on the truck and a new on has to be ordered. We though ok that happens . So today they were supposed to come between 1-5 but no one came because whoever was supposed to order it never did. So now we have to wait another month.

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Lowe's Rebates

We purchased paint from Lowe's and were given the information about a rebate. We purchased paint on 7/1/23 and again on 7/2/23. I sent two (2) original receipts to the Lowe's rebate center on 7/3/23. Note that I followed directions to a T and sent the receipts in separate envelopes to minimize confusion. I kept copies of those receipts.

The total was $214.90.

On 11/3/23, after waiting months for the rebate, I went into the Lowe's Rebate center online and attempted to search my rebate. Nothing came up with either my phone or home address.

I called the rebate center help line and the woman on the line was incredibly rude. She first told me that they didn't have the receipts in the system and that I wouldn't be getting the rebate. She said "send your original receipts" which I pointed out I had already done. She was so rude and in the course of our phone call accused me of talking over her and at one point she said "I'm not stupid!" I was emphatic but was not rude or accusatory at any time.

She then gave me an email to send my receipts and outline how I wanted to receive the rebate. I followed her directions only to find that it was a made up email address. I tried several times and it was bounced back to me.

The rebate was worth approximately $100. At this point, it is more the point than the amount. Lowe's should not offer rebates unless they will stand behind it. They should be aware of the poor service being offered by the third party Rebate center they are using.

Claimed loss: $100

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Update by PattyMcK
Nov 09, 2023 10:18 am EST

Attached are my receipts. Thank you for your help!

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Mr. Helpful
Los Angeles, US
Nov 14, 2023 3:18 pm EST

Whereas we haven't heard anything back from you, it would seem the issue has been resolved to your liking.

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Mr. Helpful
Los Angeles, US
Nov 09, 2023 4:39 pm EST

Appreciate the additional copy of your receipts. In addition, did you retain a copy of the rebate form and proof of mailing you would have received when posting the rebates?

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Mr. Helpful
Los Angeles, US
Nov 08, 2023 1:34 pm EST

Hi Patty.

We'd like to assist.

You would of retained copies of everything submitted, including proof of mailing or on-line submission.

You can remove any personal information you don't want posted publicly but, can we have you post scans of what you have?

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4:37 pm EDT
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Lowe's 80 Volt Kobalt battery

Unable to obtain a replacement 80 volt Kobalt battery that was included in my packaged trimmer and blower purchase three years ago. Lowe's deferred, citing Kobalt would NOT 'permit' an exchange. I had to contact Kobalt/Lowe's directly. Through no less than four additional contacts and eight days later, my request was denied in whole as I couldn't produce a receipt. (The package was a father's day gift from my wife and children.) They requested photos of both the battery and my trimmer. I complied. Long story short, based on the 'manufacture date', they were not compelled to oblige me. I offered that a 'in- service' date vs. a 'manufacture date' would seem the logical guide. Totally disregarded my suggestion. However, they Did "offer" that I now contact a fifth location in order that THEY MIGHT help produce a receipt. WHY?

I was provided a customer service reference number of 4640033. I have the e-mail 'chain' of these events if you'd prefer. Please advise.

Claimed loss: $125 (?) It should be noted I do NOT desire return monies. I simply need a replacement 80 volt battery in order that my implements are not rendered useless.

Desired outcome: PLEASE send me a 'new' 80 volt Kobalt battery!!

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Update by Keith Gibbons
Nov 09, 2023 10:13 pm EST

Thoroughly confused by your response! Did ANYONE bother to read, in it's entirety, my actual concerns?

As earlier noted, the battery in question is a (larger) Kobalt 80 volt battery provided in a packaged purchase of a leaf blower and weed trimmer (by the same name). It's approximately the size of a small cassette player. There MOST CERTAINLY IS a manufacturer's warranty cited by both Lowe's AND Kobalt! This is NOT, repeat NOT, a battery for a "razor or ink cartridge or a printer"! What an abject foolish and silly response!

The concern is with the time frame regarding the date of manufacture vs. the in-service date. Further, due to a NOW KNOWN "Reliability concern", Kobalt/Lowe's has NOW discontinued selling the 80 volt battery. (I'm told they still possess a supply for warranty concerns.)

PLEASE, PLEASE, PLEASE have someone that can review my earlier complaint and respond in a meaningful and resourceful manner; NOT with a condescending return as was tendered! Lowe's and Kobalt are about to lose a VERY long standing and enormous dollar spending customer! Will you finally help and send me a replacement 80volt Kobalt battery at no additional charge, PLEASE?

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:46 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 13, 2023 1:33 am EST

Hi Mr Gibbons.

We're very sorry that you found our response confusing. It was not intended to be perplexing in any form.

Be assured that we were happy to respond to your further concerns. By no means do we want to come across as unsympathetic. Unfortunately, the repose is not being posted.

Batteries, both large and small, are considered a consumable. It's assumed that any product one might purchase, that is battery powered, will eventually require battery replacement. If you'll consult your owners manual, you'll notice it specifically is not part of the product's warranty. In order to obtain a new battery, we posted a couple of links to guide you. Be assured they're readily available at rather reasonable prices.

Whereas you seen to enjoy your Kobalt products, purchase a new replacement battery or even have your current one(s) rebuilt. There's no reason for you to continue to enjoy your fine products.

Please know we're very concerned of your continued happiness.

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Mr. Helpful
Los Angeles, US
Nov 10, 2023 11:39 pm EST

Hi Keith.

We appreciate hearing from you again.

You haven't listed the exact model(s) of products you're searching for, so that makes it somewhat difficult to address the issue directly. However, from the warranty section of Kobalt tools owners manual, "This guarantee does not cover damage due to abuse, normal wear, improper maintenance, neglect, unauthorized repair/alteration, OR EXPENDABLE PARTS AND ACCESSORIES expected to become unusable after a reasonable period of use." You are right that this is NOT a razor or printer but it still utilizes expendable pieces such as that of the batteries. Batteries do not last forever. They have a limited use and need to be replaced on occasion. It sounds like this is one of those instances.

If you'll go to https://www.kobaltofficial.com/ you'll find an assortment of batteries and ways of contacting Kobalt directly with any questions.

If you'd rather, you can buy the item second-hand as NOS (new old stock) on sites like eBay or Amazon. This is one example:

https://www.ebay.com/itm/325882215093?epid=12054309324&hash=item4be017fab5:g:A4gAAOSwobtlTr1x&amdata=enc%3AAQAIAAAA4OFxchvADrCN3oXJ6Jjal9wZ7h9%2F9sUYJauULcRr2LbgzxuCWhQkIZlDevEheuhsEHRmRvWtozhlyq9ddvJS2s5TvvmMH44c90uXyqd6qh4XyTTmCnGNaet3G2D9gzQw%2FhUGBe78TFfAEBEjjYsoETNlNqSvxM71mE1h7sSMInaWeNaQoFkI3X7f9A8JGaAxZp4U2bYC16EhNFKRzQVdO4cencL0FD6NyFFgUSPiuNVwig41tAodaTSxsWH91hVKaocEU21RFd6btC%2FvXgYgLFOAkJL%2FExzHWRke%2BGlHqk9X%7Ctkp%3ABk9SR6q91sr3Yg

That should resolve the issue fairly easily. Please let us know if it does not.

Many thanks for staying blue.

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Mr. Helpful
Los Angeles, US
Nov 04, 2023 11:12 pm EDT

Hi Keith.

We sure appreciate hearing from you.

Batteries, like the one you're referring to, is considered an expendable item -- somewhat like a razor blade for a razor or ink cartridge for a printer. It is not something covered under the manufacturer's warranty, let alone, three years.

If you'd like to provide the model of battery you're trying to locate, we'd like to assist.

Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (877) 465-6937 +1 (800) 444-1408 More phone numbers

Website

www.lowes.com

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Use this comments board to leave complaints and reviews about Lowe's. Discuss the issues you have had with Lowe's and work with their customer service team to find a resolution.