Lowe's
Reviews and Complaints

Placed an order that was set to be delivered today. Dispatch called, told me delivery would be 11am to 3pm. 3pm I called. was told 3 to 5 pm. 5pm I called, was told 5pm to 8pm. At 7 I called to get an update. was told the truck broke down, delivery will not be today. called Lowes to cancel the order. 20 min hold I finally did so. Still had to pay the workers that were sitting around waiting for this delivery. That refund I won't get back.

In May I bought a washer/dryer set from the Heidelberg Lowes. The delivery guys came and stated they could not hook up the washer because I had to buy the parts, and they couldn't hook up the dryer because I needed to buy a gas dryer. I went back to the Heidelberg Lowes to get the gas dryer and the parts. The store doesn't sell gas dryers, but the sales person stated I could likely pick on up easily from the Monroeville store or the West Mifflin store. When I asked, why I couldn't just have it ordered through him, he stated that is not how it works. Complaint number 1: manage your inventory across stores. Your customers shouldn't have to go on a wild goose chase, trying to find dryers, when inventory management systems have existed since the 1980's that enable stores to work together to provide quality customer service. Complaint number 2: the parts were sold with the washer and the washer could have been hooked up on the day of delivery. I guess the guy just didn't want to hook mine up. That was transaction # Transaction # : [protected].

I then went online to order. I found the item I needed, and placed the order. Order # [protected] with an order delivery date was for June 1. June 1 came, I checked the status and it was delayed to June 16. Complaint number 3: why, if there are dryers available in one store, do I have to wait for another store to receive it when it is all online orders. Once again, I would point out that simple inventory management that has been available since the 1980s would have prevented this delay. An online order in an area that had the make and model available in the service area should have been able to draw upon any store in the area to expedite the delivery.

Rather than waiting until the 16th, with its potential for additional delays, I cancelled that order and ordered from the West Mifflin store. (Again, this is insane. It's all Lowes, why am I doing what a $10.00/hour employee could have done for me and simply shipped the Bethel Park order from the West Mifflin location on June 1?). I then ordered from West Mifflin Order # [protected]. This presumably got me my dryer six days earlier, with a delivery date set for June 10. At 5:30, I received a call. There was an accident and the delivery was cancelled for the day. Okay. No complaint there. Accidents happen. But then the guy tried to reschedule me for June 17th, a day later than my original order. With some back and forth, again to his credit, he got my order on the vehicle for June 12.

My dryer was set to arrive between 8:45 and 12:45. At 12:30, I received a call. Delayed, for at most an hour. It is now after 6:00 pm, and I still have not received my dryer. No follow up phone calls, no effort to prioritize those who were delayed in the morning. Nothing. Complaint number 4, two delays allegedly due to mechanical problems with the trucks that required stores to (get this!) combine deliveries! What couldn't be done back in May (One Lowes working with another Lowes to ensure I could get the order corrected) now conveniently was able to be done. Except it has not been convenient. Once again, as a customer, I am left with completely mismanaged delivery service.

Return springs for my Gatehouse Solid Brass Bed and Bath Lever Handle door knob lockset. Stock number is 225969. I purchased a total of 18 units for my home. Value of more than $800. Now that I need two small return springs I am told that Lowes doesn't have the ability to locate them. The box that I have states it is backed by a "Full Lifetime Warranty". To whom do I need to contact? My local Lowes is not interested in resolving this situation.

Sincerely,
David Manley Sr

Washer was supposed to be delivered on 6/7/21. No Communication and not delivered,
Same happened on 6/8/21.
Get a runaround when you call.

call me at [protected]

Flooring Bait and Switch at Lowe's
Reference: Flooring purchase from Lowe's Store 540 Middletown New York 10941
On April 27, 2021 I purchased and ordered approximately 2300 Square feet of flooring for $6, 619.58 dollars from the Lowe's Middletown, New York Store #540. The product was suppose to be an engineered "multi-ply" "plywood core" "click lock" product, as specified by the product description and represented by the physical sample I had obtained from the store, which is actually a 5-ply, plywood core product.
On May 11 at 8:00 PM six pallets containing 104 boxes were delivered to my home. When I went to have the product installed I discovered that the product "DID NOT" match what I had purchased and was in fact a High Density Fiber board (HDF) core with microscopic veneers. (A completely different product.)

I have attempted to work through the Lowe's store manager Mr. Anthony Gries to have the wrong product picked up from my home and the purchase refunded.

I have met with the store Manager and ASM in person, sent several letters and emails to Store Manage Anthony Gries, ASM Mellissa Regina, President and CEO Marvin Ellison and Synchrony Bank, but as of June 7, 2021, 22 days later I do not have a resolution to this situation. I can't even get the courtesy of a response from anyone.
No Phone calls, No Emails, No letters.
Complete Silence.

Customer beware.
This is the Lowe's culture and Customer service model.

Why is it that Lowes in Plattsburgh NY shows all of the less expensive bagged garden soils as
"unavailable", but it has all of the more expensive ones in stock?
And they list stores 60 miles away as having the less expensive in stock.
Seems strange to me.

Your Brenham TX store they do not answer the phone in Appliances, Purchased refrigerator the delivery people damaged it. Took me 3 days several trips to the store, they could not find invoice, I had to purchase another refrigerator schedule that for delivery and pick up the 1st damaged one. They delivered the new one. Someone else was to pick up damaged one Saturday, the guy on the truck decided to cancel pick up. Several phone calls people said they scheduled pick up. No one showed up. Had to reschedule again. Your service in this store is horrible. I will not be backand have had better service at HOMEDEPOT.
Sincerely John Hoffer

I ordered a item which was incorrect item. I double checked before I ordered online to make sure it was the correct item. Well it wasn't. It isn't easy to return the incorrect item to lowe's on a online purchase. There customer care service [protected] is totally useless, you are put hold... They never answer... I tried 4 times to call... But, again put on hold.
Im not impressed with lowe"s... I need to resolve this issue and get my money back and send it back to lowe's.
The item is not damaged it is the wrong item. I just a simple return and credit my account.

I brought a New Refrigerator and stove on 03/07/2021 from Lowe's for $4, 369.98. The Refrigerator is defective (bottom door is defective and full of frozen ice). This has been going on since 03/9/2021. I call for help on getting this Refrigerator fix without any success. We keep getting the run around without any success. "I am considering filing legal action against all involved if I don't get any immediate action". Respectfully, Dennis P. Lewis [protected].

I was refused to use the customer bathroom by the cleaning man (as he was using his cell phone and not cleaning.) the stalls were cleaned. On Friday June 4, 2021 at around 8:30 am. I went in and he told me no I can not use bathroom so I went back out and purchase my materials, then went back in and went into the first stall he followed me into the stall and but his body against the door so I could not closed stall door (no social distancing was happening either). I was by the toilet and he but his right arm behind my back and keep saying no no I told him to get the F out of here and move he pushed me out of the stall. I left and ran into visiting supervisor (Mike) who approached the cleaning man and got him out of the rest room then I went into to use bathroom. Mike got me the name of the cleaning man name and it is Fermin Penna. I talked with Mike and said I will call and talk to store manager about this assault on me when I get to work and make a formal complaint. I called Chris Piccolic and stated I want to make a formal complaint his response was he has to call corporate That the cleaning man is not a employee of Lowe's. I am livid about this assault for just using a bathroom with 5 stalls as the cleaning man blocks off the whole bathroom for customers use! so he can text on his cell phone.

My email address is [protected]@live.com. cellphone is [protected]

Tracking #[protected]

Carrier-FDXGND

Order # [protected]

I Purchased a Husky chainsaw from Lowe's on 5-29-21 for $317.99. Order stated it was enroute and being shipped. FedEx driver arrived at home on 6-4-21 on Ring doorbell camera with only a receipt inside of a bag and no chainsaw? He left receipt and no product. Item was never placed on our doorstep or delivered to home. I went to my local Lowe's store and showed them the video of the FedEx driver dropping on a receipt off and no package and they said there was nothing they could do about me paying for an item and it never being delivered. I Would like this chainsaw reshipped and in hand ASAP as this is unacceptable. Thank you.

Sincerely, Scott R. Silver
1341 Colorado St
Marysville, MI 48040
[protected]
[protected]
[protected]@oakgov.com

Do NOT get flooring/work done from them they charged me for the work and will not do the work or give me money back. And have been on hold with Lowes corporate for the last 2 days and said they would call me back the next day and never did. And the staff at the Lowes in saint louis kirkwood 63122 is absolutely no help and very rude...

I purchased a LG dishwasher from Lowes. I also got installation. They came and installed dishwasher. All went well, until 11/2 year later the dishwasher stopped working. I called for repair and when they installed the dishwasher they were to screw into cabinets, they did not screw it and the screws were lose. It made the door close and chipped apiece of plastic, making the dishwasher thinking the door was open. Lowes could care less, they reply was install is only good for a year. Never again. A 800 dollar dishwasher and the door is 500 dollars to replace. DO NOT BUY FROM Lowes

So tried calling first to get this issue resolved but the people I talk to are just 9-5 workers who not in the food chain.. so order a fence from Lowe's and to have them put it up for me . Lowes rep comes out and look at backyard told them what I wanted 6900ish ok not a problem . He sends me the contract 1. I must pay all upfront and 2 to Cant sue lowes. Think that's kind of funny but ok. So lowes don't even do the work they basically sell it to the lowest bidder. Lowes drops off all the material for the fence 2 days in advance don't matter if you have nowhere to put it. Truck comes up guy drops it all on grass. Now you are responsible for it with no drop off inventory and 2 days of rain With the fact someone can steal something . 2 days later guy comes out who is actually putting up the fence and says yea we can't do it the way you wanted and there will be gaps under parts of your fence due to slopes. That wouldn't been a problem If the lowes worker would of told me this when he came out and survived the land instead of just trying to sell me a contract. I could of went another route . A lot more to story but long story short save yourself a headache cut out lowes who is just the middle man hire a top professional, yes might cost you 2k more but well worth it. Side not writing this review I been on hold for 21 mins trying to file a complaint.