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CB Appliances Lowe's Online order # 100901078241337958
Lowe's

Lowe's review: Online order # 100901078241337958 1

C
Author of the review
5:50 pm EDT
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Sunday evening (03/17/2024) we completed an online order for kitchen cabinets, countertops as well as misc items for our kitchen remodel. When we completed the order, all items were in stock and scheduled to be delivered to us. This was done through the Auburn Maine store

We received a text message today (03/19/2024) confirming our order and delivery. A couple of hours later, we received an email showing some items have been cancelled from our order and wanted us to choose other options. Since our kitchen plan is what it is, we did not have the ability to replace the 5 cabinets cancelled from our order.

We called and spoke with a gentleman who was trying to be as helpful as possible, including double checking the store for some of the cabinets that had been cancelled. He was able locate 3 of the 5 cabinets in store. He then turned us over to the store manager to help resolve our issue... which didn't work out so well.

We have had to do a separate purchase of these cabinets and have been told we need to pick them because they cannot be added back to the order, For us to ensure we got these, we were told we would need make the purchase over the phone and pick them up so they were not sold prior to our scheduled delivery on 03/22. The other two cabinets we were told we can order from another Lowe's which is an hour drive for us one way and will need to pick these up (Brunswick, Maine)

On top of the hassle, the two we are having to get at another store we are losing the bulk discount (this was given to us in the additional order of 3 from the Auburn Store). When we made this entire order online ($4,211.00) we were given the bulk discount as well as my husband's military discount. We have been told on this order we cannot use the military discount.

It is crazy to me that we made this order, it was confirmed and then items were cancelled forcing us to go through this ordeal of running around to pick up cabinets, having to get a trailer to be able to get them, costing more money for the purchase as well as the time and gas we will use to pick up these items.

We are in the process of remodeling our entire house which is going to be costing at least an additional 20K that we were planning on spending at Lowe's and we are considering other options.

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M
M
Mr. Helpful
Los Angeles, US
Mar 22, 2024 1:20 am EDT

Hi Mr or Ms Roach.

We appreciate you reaching out with your frustrations. Ideally one may suspect that he/she might place an order without any difficulties, unfortunately that isn't always the case. When product is being pulled for your order, previously unforseen damage may be found or incorrect inventory count can be discovered. Because of this, it's a good idea to always give yourself extra time for product and definitely do not start a project without having needed items in hand.

Instead of focusing on the negative, we'd like to focus on all the positive actions that took place. The individuals that worked hard to trace down product that was currently unavailable deserve recognition.

Please let us know as you continue your renovations.

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