Complaints & Reviews

Mr. Appliance — Company does not stand by their warranty

We talked to the manager when they claimed "customer neglect" of our pristinely kept dishwasher they...

Mr. ApplianceIncompetence

The company sent a technician to trouble shoot an erratic temperature oven. The tech, even after I explained to him three times, did not seem to accept my explanation. He told me he did not find any problem and implied that I was not waiting long enough. After he left I turned the oven to 325 and let it heat for an hour. Then took video of the temperature gage and sent it to the office.

I called the office and they again accused me of turning the dial all over the place and blamed me for not using the oven correctly. I asked them to return and he said it would cost ANOTHER $95 for them to return.

I said I did not accept that kind of service and rudeness. BTW, another tech came today and replaced the Temp Sensor and all is fine. Wasted my $95 with Mr Appliance and was insulted in the process.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Mr. Appliance - Chattanooga, TN — Clothes washer repair

    Way over charged and lied that I was saving money on my clothes washer repair. Said the problem was lid...

    Mr. Appliance — lg refrigerator ice maker invoice #4265293

    Set the appointment I waited two weeks before hey could see me. On 6/03/2019 the repair person made the...

    Mr. Appliance — Appointment no show/uncaring attitude/tried to scam

    I've been trying to get an appointment for weeks. They only work M-F from 8-4, the same hours I work. On a...

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    Mr. Appliance — I am complaining about service call price and my credit that I have not received.

    I called Mr. Quentin out to my home July 2nd, 2018, I was told by his office personnel that he would come out...

    Mr. Appliance — payment requirements by mr. appliance

    Forcing the consumer to Pay in full for appliance repair when parts have to be ordered a not in the best...

    Mr. Appliance — dishwasher service

    Buyer beware! Original problem was leaking water and not cleaning dishes satisfactorily. Three visits, $320...

    Mr. Appliancephuc theesmo ronnz

    Mr. Appliance of Spring TX service call cost me $142.50. — Two guys (senior guy plus a trainee) come at 400p to look at refrigerator and microwave. — Before he moves switch to ON, senior guy spends 1/2 hour trying to train younger guy and to diagnose ice-maker which I had turned off for safety reasons after detecting problem with refrigerator side cooling. — Senior guy says side-by-side GE Profile not blowing air on refrigerator side, which will be almost $500 to fix. He doesn't say how or why. I press for details. He finally says that he never fixed one of these and that he doesn't know how to do a fan changeout. $95 wasted. — The senior guy then tried to heat a cup of water in the microwave, after I told him it was not heating. He then tells me it's going to cost $600 to fix the microwave for labor and a new magnetron, diode and capacitor. I pressed him for details on the parts and he says $450 for the magnetron, which I knew from checking with GE parts was only $95. — At 445p they leave after telling me they would get right back to me with a description of the problems and an estimate to repair after the part comes in. Three days later, still no feedback. — This occurred in Texas, where people get shot for being a55holes. This is not a threat, just an observation. So, I figure it's just a matter of time before the level of advancing lawlessness will remove such rip-off [censor] from the earth.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Sh
        Shaun R. Nov 07, 2017

        "This occurred in Texas, where people get shot for being a55holes." After the events that occurred this weekend, you should be ashamed for placing such a statement within the 'complaint.' Frankly, it gives the complaint absolutely no credibility.

        0 Votes

      Mr. Appliance — lg tromm washer machine not running properly

      A so called, repair technician came to our house for our LG Tromm Washer Machine not running properly. When...

      Mr. Appliance Rochester New Yorkwashing machine repair

      Mr. Appliance of Rochester claims on their web page, that they “ Deliver fast service and exceptional quality results” which is the furthest from the truth from my own experience along with other people that posted negative Google reviews. Mr. Appliance sent and inexperienced technician to my home May 5, 2017. He spent the majority of the time on the phone having to refer to his office for technical assistance. He ultimately diagnosed the problem that my washing machine had a faulty water pump and said the part would be in on the following Monday 10th 2017. I called the company back on Monday when he did not show up to repair the washing machine and the office manager informed me that he was new and the part could take a week or more to arrive at their facility. I waited almost 2 weeks for the part may 30th 2017 for the pump to come in and be installed. They ordered an additional part which took another week or two which they claimed repaired the washing machine. My wife came back from the in-laws in Syracuse and decided to wash the clothes considering that Mr. appliance assured us the washing machine was finally repaired after more than a month of dealing with their incompetence. She started the wash and left the house to do some shopping. She came home to a laundry room and kitchen area covered in water because the washing machine leaked all over the floor which never happened prior to their valve replacement. I told them I was disputing the charge of approximately $280 for the service call and parts and offered them the washing machine which they declined to pick up. I was willing to just get a refund on the service call and parts that did not solve the problem which they initially agreed to and then proceeded to challenge my dispute. I am now taking them to small claims court for the service charges and the repair of the wood floor damage which is $5400 which does not include the cost of moving all the downstairs furniture out of the house and the expense of staying in a hotel for 3 to 4 days. They advertise quality service which is a joke and to suggest that they provide fast service is ridiculous. I recommend staying away from this company for any appliance service calls or any local retailers that use Mr. appliance for extended service contracts. Unless the appliance provides a specific error code that pinpoints the problem they seem to randomly replace parts which is not expeditious or cost-effective and ultimately leads to extensive downtime and costly repairs

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Updated by John Ciaccio · Aug 30, 2017

          Mr. Appliance of Rochester (registered business name-expert appliance service) claims on their web page, that they “ Deliver fast service and exceptional quality results” which is the furthest from the truth from my own experience along with other customers that posted negative reviews on both BBB and Google. Mr. Appliance sent and inexperienced technician to my home May 5, 2017. He spent the majority of the time on the phone having to refer to his office for technical assistance. (Note dates are approximate) He ultimately diagnosed the problem that my washing machine had a faulty water pump and said the part would be in on the following Monday 10th 2017. I called the company back on Monday when he did not show up to repair the washing machine and the office manager informed me that he was new and the part could take a week or more to arrive at their facility. I waited almost 2 weeks for the part may 30th 2017 for the pump to come in and be installed. They ordered an additional part which took another week or two which they claimed repaired the washing machine. My wife came back from the in-laws in Syracuse and decided to wash the clothes considering that Mr. appliance assured us the washing machine was finally repaired after more than a month of dealing with their incompetence. She started the wash and left the house to do some shopping. She came home to a laundry room and kitchen area covered in water because the washing machine leaked all over the floor which never happened prior to their valve replacement. I told them I was disputing the charge of approximately $280 for the service call and parts and offered them the washing machine which they declined to pick up. I was willing to just get a refund on the service call and parts that did not solve the problem which they initially agreed to and then proceeded to challenge my dispute. I am now taking them to small claims court for the service charges and the repair of the wood floor damage which is $5400 which does not include the cost of moving all the downstairs furniture out of the house and the expense of staying in a hotel for 3 to 4 days. They advertise quality service which is a joke and to suggest that they provide fast service is ridiculous. I recommend staying away from this company for any appliance service calls or any local retailers that use Mr. appliance for extended service contracts. Unless the appliance provides a specific error code that pinpoints the problem they seem to randomly replace parts which is not expeditious or cost-effective and ultimately leads to extensive downtime and costly repairs.

        Mr. Appliancewasher

        Mr Appliance showed up on time and wore their shoe covers. They did remove a piece of metal from my machine. I did not recognize the metal piece. They charged me $177. My washer ran a cleaning cycle and then I tried to do a load of clothes. It got stuck at the same place in the cycle. I called them back. They said it needed a drain motor and that would be $175 for the part and no labor charge. I looked up the part myself on appliancepartspro.com and it only cost $109.I have been able to wash clothes using the less used cycles on my machine. I think it's the mother board and not the drain cycle.

        They quoted me $720 to repair my dishwasher that had 4 broken wheels. I fixed it myself for less than $35.00 and it works perfectly. I have never done anything like that before, but I am no dummy either!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Updated by dbryce · Aug 14, 2017

            While Mr. Appliance was in my home to repair my washing machine the week of 7-13-17 and had to return to take another look at it the next week, I asked them to give me a quote on my dishwasher. It wasn't very old, but the warranty had expired. The problem was that the top rack wheels would not stay on and therefore it kept falling down. It would not run because of that. They took the model number and wrote down a quantity of items they said were needed to make the repair. He quoted me $720.00! I could buy a new dishwasher for little more than that.

            I went to appliancepartspro. com and ordered the repair kit for less than $35.00 and fixed it in about 30 minutes. I would not use them or recommend them to anyone based on my experiences.

          Mr. Appliance — this is a very high priced, self serving, non reliable company.

          Technician arrived over an hour early, outside of scheduled arrival window. Prices were more than double 7...

          Mr. Appliance — poor service, unprofessional and likely scam artists

          I hired Mr. Appliance of Boca Raton to repair a dryer in January 2017. They came out found the problem and...

          Mr. Appliance — washer machine and refrigerator

          They came and fixed my wash machine, charged me 470.00. Then it messed up the same day. Came back the same...

          Mr. Appliance — appliance repair

          If you don't like being surprised by an excessive price of repair, stay away from mr. Appliance. They fixed...

          Mr. Appliance — cash payment without receipt

          last 01/12/2016 i have travel from Dubai To Doha by emirates airlines, ticket number :[protected] . Doha...

          Abu Dhabi

          Mr. Appliance — poor quality and poor service

          Used Mr. Appliance of Susquehanna Valley, York, PA 17402, [protected]. to work on my Viking oven Lenny...

          Mr. Appliance — ge refrigerator repair and service

          On a Wednesday afternoon visit I found my Mother of 85 years’ refrigerator to be running but not cooling and...

          Mr Appliance — Washing MAchine

          I have made numerous calls and have gotten awful customer service from Mr Applaince. They are the NASTIEST...