In early July, purchased a gas stove Working with the sales force specifically asked what I need additional items (hoses, electrical). In addition, requested installation of the stove. It took over one month for the contractor the deliver the stove. A series of cancellations. Finally, arrived 4 hours after the scheduled time to tell me the stove would not fit in the space. Therefore, secured a granite company to enlarge the space. Scheduled the granite to be only told the stove would fit. The cost incurred was $200 for the error by your contractor. In discussing the issue with customer service, I was told I would be reimbursed for the $200, Once again, rescheduled Mega Plumbers to install the stove with no apologies. Then, found I was misguided by Lowes for I need a 220 outlet. With this misguidance and lack of sales competency, I have incurred another cost of $1, 500.
In turn, once again called customer service who had no interest in listening and supporting the promise of $200 credit to my Lowes for the granite mishap. So, I went to the Lowes Charlottesville store to discuss the matter with the Assistant Manager. He reassured me this matter would be addressed and $$ credited to my Lowes Card. There has been no follow-through on his part.
I have tried calling the store with ABSOLUTELY no luck of someone picking up the phone. What is the resolution on Lowes's part? This has been a total lack of customer care.