Lowe's
Reviews and Complaints

we purchased a bath vanity 2 months ago. Just got it into the bathroom. I went online to pose a question about fixture installation (this unit only provided room for pipe installation into the rear wall (one has to cut the rear wall and bottom shelf of the vanity to access a floor drain & supply piping). I did not want to ruin the integrity of the unit.

A few hours later, I rec'd an email stating I rec'd a reply to my ques--and that's where the fun begins. Their (emmm, "no-reply) email provided a link to follow up. That link goes directly to the item's full web-page, and one has to scroll down to the ques/ans section--my question was lost or had not been entered apparently.

So now I hunt and peck for CS email to ask, "where is the response about which you supposedly informed me?" Can't do the no-reply email. No links under CS service section at page bottom--just a series of questions which THEY think you MIGHT want to ask.

So, like a good little doobie, I pose my question in the site's Q&A, about their non-response//no reply email. A pop up in red states "you've already provided a review" (I guess one is only entitled or limited to just one question?--seriously?)

Then I came here. Another blogger left a big section where they state Lowes has two customer service emails--yea, where? I tried the press access link hoping to get somewhere, but one has to sign up specifically for the press under a new name. THERE IS NO OTHER EMAIL.

And please provide a good CS link to email you, DON'T give a list of "possible" std ques of what YOU think a customer might ask, leave room for questions not listed!...vs sending the customer on a wild goose chase searching for a desired outcome.

Then I see the access link...gee why not put THAT link on your website?

Lowes has recently changed policy on countertop installations. Unfortunately for us the rep did not know this and told us that the deposit was to start the project and balance was due upon completion.

Lowes Corporate Complaint Desk

910! 469! 1300

Now Lowes requires full payment after measurement before they will even start the project. How convenient. They have your deposit then tell you that it's time to pay up in full before any work is done. Oh yes they will keep your deposit of $600 if you don't like it. My conversations with them were unfruitful. This is poor judgement for anyone to pay in full before

I was shoppping at my local Lowes, I had an employee walk up to my shopping cart full of my soon to be purchases and pull one out! I asked if there was a problem and he said “just checking something.” He had scanned my product

Spoke to Lowes Corporate Complaint Desk

810! 215! 8501

and got it resolved., he said, “yup, its the right price.” I couldn’t believe the nerve of this guy, had it been mis-marked did he plan to take it away? What if a woman’s purse or a child had been in that cart? I contacted Lowes customer care center and was told they have a 24 hour reply policy. It’s been 4 days and no phone call.

Started this journey in May of 2023. To date, my kitchen has not been completed. I have spoken to so many people and given the run around turn after turn. Cabinets arrived in my home covering every inch of my front room on 8/4. After 2 1/2 weeks and called and complained. Around 8/23-25, cabinets were installed. Had to purchase a sink, after being told I would be given one. No proof that I purchased it, but it showed up on my Lowe's statement. My kitchen is in disarray and has been for months. Countertops are to be installed on 10/6/23. Even after that, Lowe's has to come back into my home to install the faucet and sink that I had to pay for. This is totally unacceptable. They have taken monies from me on every corner, and nothing in return. I will never! have any more dealings with Lowe's. As a Veteran, I expected better. My heart kept telling me to go with another Vendor. I thought so highly of Lowe's. I've been a customer for as long as I can remember. At this point, I just want my kitchen back. I have not been able to cook in too many months to count. This needs to be corrected as soon as possible, before I reach for help by any means necessary.

Two of the four kitchen appliances that I ordered arrived dented. I returned one, and they made the return and replacement process more difficult than it needed to be. The refrigerator delivery person told me that the refrigerator wouldn't fit under the cabinets and was pushy about demanding a decision whether or not to accept delivery of the refrigerator while I was attempting to reach someone at Lowe's about the problem. The other man with him determined that it would fit after all. But they broke off floor trim and took paint off the walls bringing it in. They scraped paint off my walls onto the ice and water dispenser. They failed to connect the water to it although I had paid for them to do so. I had to pay a contractor to do what they failed to do that I already paid them for as well as touch up where they messed up the baseboards and paint. Lowe's takes less than zero responsibility for the third party delivery company. Once cabinets are installed Lowe's takes three weeks after they get around to measuring ("templating") to install the countertops. An outside company did the template and installation on one day. The kitchen design was done well by an employee who left the company before my cabinets were completed. One cabinet door was a complete color mismatch. The cabinet company sent me a replacement door that was no better. Lowe's employees gave me garbage about "natural variation"; my contractor said that the mismatched doors never should have left the factory. The second replacement cabinet door finally matched the rest of the cabinetry. But the installer didn't feel like coming by to put it on for about a month, even though it took under an hour when he finally felt like showing up. Response to complaints was always unsatisfactory, usually telling me to contact a different person to ignore me and eventually tell me to contact another person to ignore me. I will not use Lowe's for any further major upgrade projects. I've gotten tired of my complaints getting ignored and redirected to be ignored some more for months by Lowe's. I am likely to find someone at the media to tell about the abysmal service I received, and I think that they are more likely to care than Lowe's.

Hello Lowes Friends,

My name is Ben N. Lee, I reside at 607 Post Road Drive, Stone Mountain GA. My phone number is [protected]. My email address is [protected]@bellsouth.net. My complaint is that I purchased 10 windows in October 2022, the installers came to install in January 2023. When they came to install the windows, two of the windows were miss-measured, so they took them back. That was in January 2023. To this date, I've on received promises' that someone will give me date when the installers return to finish the job. It's very close to a full year since I purchased and paid for the windows, and I still have not received them. Please help soon.

Thank you,

BN Lee

Manager James (#2512818) refused to give a refund for the difference in price. Originally purchased the following on August 20th (Order #: [protected])

Lowes Corporate Complaint Desk

810 ! 215 ! 8501

1. Electric Range - Item #1857692 Model #GCRE3060AF - $821.45 2. Dishwasher - Item #2593012 Model #FDSH450LAF - $549.00 3. Refrigerator - Item #4882711 Model #GRFS2853AF - $1826.55 I explained to Manager...

Lowes Customer Service

We were recently denied our Rebate from LG appliances. We followed the application process that routed this application through Lowes.

The only feedback we received was that the appliances we purchased do not qualify for the rebate.

Here are the facts:

My wife and I went together and purchased five LG appliances at Lowes store 2742 (south pueblo) on 8-29-23, Transaction number [protected] costing approximately 2000.00 dollars.

We prioritized the purchase of LG appliances based on the rebate from LG through Lowe’s. We were guided in making this purchase by Raymond (the associate) and purchased appliances that would count for the rebate. We were given the rebate form and guided in how to submit.

We submitted for the rebate and just a few days ago received a notice that our rebate was rejected because we didn’t have a sufficient number of qualifying items.

On Sept 28 I went to the Lowes store for an explanation. I was told by Raymond's supervisor that he must have made a mistake, and she was sorry and there is nothing she could do.

Sorry?

We are asking that Lowes make this right. We followed what we were told by a Lowes Associate. We would never have made this purchase if we had known. This is not an LG issue it is a Lowe’s mistake that needs to corrected/compensated.

I have a pending Incomplete Window Installation which is currently approaching the 2 year anniversary since the Signed Contract, without resolve. It includes: 3 Replacement Windows, 4 Installers, Numerous Installation & Inspection Errors, a Weakened wall structure, & a Failed North port City Inspection.

• 10/27/21 – Lowe’s Christopher Truit Consultation & Measured 7 Windows

• 04/27/22 – 5 Windows Installed

• 04/28/22 – Living Room Window installed

• 04/28/22 – Guest Bedroom Window: Installer didn’t measure new window before cutting out old window. Window was too large – installer gave choice of plywood over window opening until new window would arrive or install larger window. Installer cut off all window side trim & shaved off ½” of wood from 24” (on center) wall stud to install window. Stated that it was proper installation & would pass inspection. Pics available.

• Contacted Lowe’s & advised that window installation was unacceptable - wall was weakened & the window was butchered. From inside, window visibly incorrect - New window ordered by Lowe’s

• 08/24/22 – 2nd window arrived at Lowe’s Venice store.

• 11/09/22 – Installer measured installed window & discovered that the 2nd window was too small for existing opening.

• 12/01/22 – Tom, Owner of Home Install Services inspected the installed window. Showed him pictures of butchered window & shaving of wall stud – Tom stated that the window inspection would pass & requested that pictures & explanation be given to the Inspector. Tom stated that Lowe’s would provide $400 compensation for inconvenience after window inspection approval.

• 03/29/23 – Jeff Burnam, North Port City Inspector disapproved window due to weakened wall & requested an engineering report from the Installer.

• 04/13/23 - Lowe’s advised that a 3rd window would arrive May 7th & be installed. Window ordered was 70” wide (too small). Installed window is 72” wide. Requested call back from Lowe’s Supervisor – didn’t occur. Requested call back from Home Install services – didn’t occur.

• 04/25/23 –Pella stated that the window warranty was voided because the window was modified.

• 07/17/23 – 2nd Installer Victor from Vav Home Solutions inspected window. Window should be 71” but a 72” window was ordered & installed. 1/2 “ of 2x4 Stud was shaved to allow larger window to fit. Installer to have Lowe’s order correct window & contact North Port Building Dept. to obtain bracing requirements.

• 08/21/23 – 3rd Installer, Tom called to state that the 2nd Installer was fired & he would need to do an inspection to proceed with window installation. Tom would contact North Port Building Dept. to obtain bracing requirements & check to see if the correct window is in stock at Lowes.

• 08/24/23 – Installer Tom failed to show up to measure/inspect window

• 08/25/23 – Davida from Lowe’s stated that Tom was from the 1st Installer company, Home Install Services. Davida stated that a 4th window was ordered on 08/01 and it arrived at the store - unknown size.

• 09/05/23 – 4th Installer, Paul from Perisic Builders inspected window & didn’t know what size window is installed. Paul questioned if Inspector knew about installation issue. Paul intended to use a 70” window & place additional flange around the 72” window. Paul stated, “We can cheat” – informed him that the installation should be done properly.

• 09/15/23 – Desiree from Lowe’s called for update - no contact from Installer since inspection on 09/05/23. Updated her on “cheat” option & installation of 70” window.

• 09/21/23 – Lowe’s stated that the installer spoke with North Port Building Dept. & the interior wall has to be opened to brace the wall. Installer would remove the window to brace, then re-install the window. Advised Lowe’s that a new window is to be installed which is in the Lowe’s Venice store. Lowe’s to update me on 09/25/23.

• 09/25/23 – Lowe’s failed to provide update.

In Summation, Lowe’s has failed to complete an installation for 2 years and has ordered 4 windows & employed 4 Installers.

1) The 1st Installer & entire company was incompetent & unknowledgeable by failing to measure the existing & replacement windows before cutting a hole in the wall. The 1st Installer cut ½” off the wall stud, weakening the structure & modified the window thereby voiding the manufacturers warranty. The result was a failed building inspection.

2) Lowe’s has been incompetent in their process to order a correctly sized replacement window & employ a contractor to correct, coordinate, & complete the installation.

on Wednesday September 27th 2023 at around 2:30 pm I was shopping for plants in the clearance area in the back of the store. Ramsey St Fayetteville, N.C. as I often have.

The last 3 years the deals have not been good at all.

Well this day there were 2 or 3 other women looking at the same time as I was.

There were 5 tall racks of flowers and plants at least 1/3 were pretty close to dying.The prices really are not fair,a plant that goes for $7.48 regular is $4.00 and under $2.00 are $1. each so if a plant is $1.48 all you get off is .48.

In the past I bought all my flowers and plants from the clearance section as I'm very handy at bringing them around.

There was a young and in the area and I asked about the prices he told me " those are corporate prices." We are told no one was allowed to change those prices they could be written up . I did reply that I had been in department and seen it happen,the young man said well they could be fired.He did say "I understand mame but, I'm doing what I was told"I said as you should. He said he was told to throw them away before lowering the prices. I feel that's a little extreme.I love flowers and would buy many more if the prices were better.

on Wednesday September 27th 2023 at around 2:30 pm I was shopping for plants in the clearance area in the back of the store. Ramsey St Fayetteville, N.C. .

should. He said he was told to throw them away before lowering the prices.

On 09-28-23 around 4pm. I was shopping at Lowes for a few things, and ran across a sale slip so I went to the front of the aisle where their was a worker putting stock out so i asked him about the blink phone he responded by saying all security items would be on aisle 10. so after a few he came over so i showed him what i was looking for he scan the item said they had 4 in stock he then put the slip in his pocket and said i could not get the item because it had the wrong date .so then when I COMPLAINED I WAS ASKED DID I TAKE A PICTURE. I called the complaint number. she was suppose to email me

conformation number she did not so i called back 2.5 hours later the 2nd lady said she could not find and was very much in a hurry to get off the phone.

I purchased 5 windows in July.

I charged them on my lowes credit card.

The windows were installed in August.

3 of the windows were defective, so replacement sashes were ordered. I was told that the windows would be installed in about 3 weeks. It is now October, and I still don't have my replacements, and I went with Lowes because of their reputation, and I didnt want to go through this.

I've tried getting answers as to when the sashes would be reinstalled, and I keep getting the runaround. I almost have the windows completely paid for, but I will not make another payment until installation is complete.

fyi... I ordered the same windows last year, and was very satisfied... this year, not so much!

Sandra Rose-Finger

514 Galahad Ct mantua nj

[protected]

My name is Robert M. I'm a neighbor & friend of Marge S. so I'm a wittiness to what Lowes have put this woman through. They really need to be ashamed of themselves. I'm also here to put in what Marge S. left out. Out of 4 times of their delivery people coming out and 8 delivery men only 2 of them spoke English. They never leveled the washer or dryer when the first delivery. I looked how to level the washer & dryer online it says to lower the machines as low to the floor as possible then level both machines to each other. When they brought the right dryer that she ordered I caught them before they were able to unload the machines of the truck and told them what it says online they didn't understand a single word I was saying. This is America if they are sending Spanish speaking people they should send at lease one English speaking person. So Marge still has a washing machine that's unlevel & 2" off the floor the dryer is also unlevel & adjusted all the way down. I told Merge I will adjust them for her but she says she paid them to do it why should she pay them if they refuse to do the work. I have to agree with her. She also paid for a 3yr extended warranty I found people online saying Lowes wont honor their warranty and no one will do warranty work for them. She paid over $1200.00 for the machines including Delivery, installation, extended warranty I found a matching Amana washer & dryer same machines Marge ordered new in the box for $800.00 for the set delivery & installation included. Marge & I feel they should take off at lease $300.00 on her bill I bet I can get a lawyer take this case & the court will make Lowes pay all legal fees. There's over 2000 complaints on Lowes Over 200 other complaints saying Lowes wont pay for warranty work. I'll bet if they don't work with Marge they wont get even $800.00 out of this deal by the time they pay all legal fees and return the money for services they didn't render.

The order was placed on 9/15 with a delivery date set for 9/18.
No delivery on 9/18.
Call to Lowes said it was scheduled for 9/20.
No delivery on 9/20.
A call to Lowes Customer Service rescheduled delivery to 9/21.
No delivery on 9/21.
Delivery was set for 9/22-which was not possible due to my mother's medical appointments on Fridays.
A call to Lowes Customer Service scheduled/guaranteed delivery for 9/27 but then we were called to say delivery was set for Friday (9/29), which is not possible due to my mother's medical appointments on Fridays.
Almost two weeks and multiple reschedules later-we still do not have the refridgerator.

I signed contract to have vinyl fence installed 3/2023. It has been nothing short of a nightmare. Today is 9/26/2023 and my $20,000 fence is still not complete. At one point my entire wooden fence was removed which left my backyard, inground pool and trampoline exposed for almost a month due to Lowes having a contract issue with their installer. I live in a neighborhood full of children. For 6 months I have called and expressed my concerns not only of the liability issue this has subjected me and my family to, but also to the amount of money I have been out for the care of my animals when we are out of town due to a health issue and treatments. On top of the cost of traveling with an illness, I have been out of pocket over $3000 in pet care due to my fence not being completed. I can't get ANYONE to take responsibility/accountability to make sure this project gets completed. I am at the end of my rope. I hope that someone in management will read this and reach out to me. I have asked for District Manager to call or to get their number, but the store will not give it to me.