Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - Garden department order pickup
Re Lowe's Santa Fe, 3458 Zafarano Road, Santa Fe, NM 87507
Customer pick up
Order# [protected]
All Purpose Potting Mix Potting Soil Mix
Item #757870 Model #[protected]
$14.48 /ea. QTY 7
Arrived Tuesday Jun 8 2021 at Lowe's pick up to retrieve my order
Waited 60 minutes
Called several times, talked to an operator 4 times after incredibly long wait
after an hour an employee came out and told me that the bags of potting soil I wanted to pick up are out of stock
I was not pleased and left
Now I see that you billed me for items I have not received.
I am expecting a prompt and full reimbursement of my money $101.36!
Not only is your "service" aggravating but now it is fraudulent. Or let's just say I hope that it was an error. Plus it is just impossible to get anybody from customer pickup on the phone.
I sincerely hope that you will settle this issue immediately, you obviously have my card# on file and can transfer my money to my account.
What is your answer?
Please reply in writing!
Sincerely,
Gerd Nierlich
[protected]@mac.com
847.668.4282
Desired outcome: Reimbursement of my money $101.36 for items you have not provided to me
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