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Lowe's Customer Service Phone, Email, Contacts

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1.4 12 Reviews 2207 Complaints
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Lowe's complaints 2207

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I
5:54 pm EDT

Lowe's A storm door that was installed on Friday Sept 15. Door cannot be unlocked.

The storm door was not properly installed. The door is locked and cannot be unlocked, from inside or outside with a key. We have requested through Lowes that this be fixed. We need this done ASAP! I called Summit Installation the afternoon of Sept 15 and was told they could do anything until we contacted Lowes, which we did. They have contacted Summit Installation several times and yet the installer has not responded. We contacted the Lowe's store manager this morning and didn't hear back from her. Who do we call or what do we do? This is a Larson door and will be letting them know what type of store is selling and installing their product.

I received 2 emails, one form Lowes and one from Summit Installation. Both saying the job was complete. It is not complete. What about our 1 year labor guarantee? We can't even get it properly installed the first time.

Now What?

Desired outcome: Someone to come out and replace the door handle and lock.

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Mr. Helpful
Los Angeles, US
Sep 24, 2023 12:33 am EDT

We appreciate hearing from you.

After installing your product, Summit Installation would have had you sign a form that the process was completed to your satisfaction. This form is then sent through Lowe's for payment.

Whereas you've discovered a problem after the fact, you'll need to contact Larson to file a warranty claim. They should handle it from there.

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3:27 pm EDT
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Date of complaint is Sept. 19, 2023 Tuesday. I purchased a new refrigerator and new stove from the Zanesville store and they delivered them to my house. They brought them out and acted like they were in a hurry. They walked over to the refrigerator and started hooking there carrying straps on it to lift it up and carry it out . If I had not been there to...

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12:13 am EDT
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Lowes, Good evening. This is an observation that troubled and scared me tonight. On my third use of this (Lowes assembled grill product, model 463630021, purchased on 6-29-23, $229.00), and after ensuring values were tight, I pushed the igniter. Flames erupted under and around the main burners, then out the side and then onto the top of the propane tank...

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3:13 pm EDT

Lowe's Purchase/deliver (refrigerator)

I'm with the Dept of Defense White Sands Missile Range, NM 88002. I made a purchase of a refrigerator on 8/16/23 to be picked up on 8/21/23. The refrigerator I ordered was back ordered so they were going to do a swap for a different one of equal value which was fine. I picked up the refrigerator on the 11th of Sept it was defective. I immediately called the store and let them know they said they would have someone bring a replacement and pick up the defective fridge, noone showed up. I rescheduled again to have the fridge delivered on the 18th of Sept the delivery truck went to the wrong address. I went back to the store again coming home from work on the 18th to try and sort it out it was told it would come on the 19th. Today is the 19th nothing has come I went to the store again nothing. The store is located on N. Main. The individuals I spoke with (Odessa,Cassandra,Tyler, Davi) my issue still is unresolved. I have no refrigerator and it's been a month

Desired outcome: ReceIve a working REFRIGERATOR.

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2:07 pm EDT
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Lowe's A failure to complete an installation door order Project #[protected]

Door was scheduled to be installed on 9/13/2023

No one showed up nor call with an update.

9/14/2023 I called Lowes and was told that they could not find the door. I was also told that they would call me back when they found the door.

9/16/2023 After not getting a call back, I called and was told that they had found the door and was told to expect a call by Tuesday the 19th to schedule a new appointment for installation.

9/19/22023 After not receiving a call back in the morning, I called the store, #686, and was told to expect a call back by Thursday 21st of September. This has been one of the most unprofessional experiences I have ever had in my many years in dealing with Lowes. When you review this project, please answer this question, is this the kind of customer service I should receive for my expenditure with your store?

Desired outcome: I would like my doors installed with a date that can fit my schedule and can be met by the installation team.

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5:38 pm EDT
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Lowe's Damaged property

One day we came home and our mailbox was in the ground. We checked our ring camera and saw a Lowe’s truck backing into the mailbox and pulling it out of the ground. With the concrete pad the mailbox was bolted into. Must have hooked the handle on the mailbox. I called customer service and they started a case. Almost two months later nothing has been resolved. I have been instructed to email the video footage to the store manager ( store near our house). We did exactly that and the store manager confirmed the receipt of the video. Nothing happened. I called and called and called. Spoke with multiple customer service representatives. One assured me that she is sending the info to corporate. Nobody contacted me. It’s an absolute shame the company doesn’t want to assume responsibility for the broken property.

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W
4:04 pm EDT

Lowe's Kitchen cabinets

I bought several of your pre made kitchen cabinets around 3 or 4 years ago. Two of them are the 36 inch base cabinets. (Portland) the drawers were much too wide. They should have come with two smaller drawers, so they would have proper support and not one huge one. Also the hardware that came on the drawers is weak and low quality . So now both of the drawers are now unusable. The runners are bent and the drawers fall out.

Desired outcome: I would like upgraded hardware for both cabinets.

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12:56 pm EDT
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Placed order #920315574 on Aug 31, 2023. ( stove, dishwasher, over-stove microwave, delivery was attempted on Friday, September 8, 2023, I left the home at 4 pm and received a text at 5-5:30 I was unable to accommodate) Received a text on September 11 that the delivery was scheduled for September, 15 I called the Lowes delivery and rescheduled for Monday...

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6:26 pm EDT
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9-10-23 Got a new fridge delivered on 9-11-23. I was told the ice maker plug was old and the person told me to call a plumber, I got a plumber the next day and in about 5 seconds he had the plug to the ice maker turned off. So the plumber turned the plug and turned water off on the ice maker and I paid the plumber service call. I called back for set up on...

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3:20 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's Paseo del norte

I am currently getting a home ready to be on the market for sale, I have had to frequently go to the paint department l have been so fortunate to meet the best employees any company can have.

John,Jayden,Bill, and Pete, have been exceptional in customer service/support.

I will always return to Lowes on Paseo del norte and tell everyone to get their painting products there as long as these employees are there

you can speak with Lowes Corporate Office for quick Help.

Lowes Corporate Complaint Desk

810 ! 215 ! 8501

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Lowes Corporate Complaint Desk 810 ! 215 ! 8501

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1:58 pm EDT
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In May 2023 we bought a complete GE appliance package from Lowe's, including a refrigerator, range top, dishwasher, and oven/microwave unit. Value was well over $10,000. The salesperson gave us two (2) rebate forms to submit, one for installation, and one for the GE appliance package. We filed all forms with all the required documentation. Within a couple...

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7:53 pm EDT
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I am a long time customer, spending tens of thousands of dollars at Lowes in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I...

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7:18 pm EDT
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I purchased a Pella front exterior door in the latter part of June. The door had to be made at the factory and I was told it would be in stock by August 7, 2023. I received a call the first week of August from Lowes and was told that the door would not be in until about a week later. I explained that I needed to know by August 24th if the door was not in...

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7:06 pm EDT
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Manager James (#2512818) refused to give a refund for the difference in price. Originally purchased the following on August 20th (Order #: 474452074) 1. Electric Range - Item #1857692 Model #GCRE3060AF - $821.45 2. Dishwasher - Item #2593012 Model #FDSH450LAF - $549.00 3. Refrigerator - Item #4882711 Model #GRFS2853AF - $1826.55 I explained to Manager...

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3:47 pm EDT
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Lowes has a big problem at your parkersburg, wv store. My wife just drove an hour to specifically go to your parkersburg, wv store to buy bali/levelor motorized blinds for several windows in our house. The prices were attractively reduced and we also needed professional help to make sure we were getting the correct sizes. She waited for a store employee to...

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6:26 pm EDT
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In September of 2022, I purchased pre-hung front entry doors which were installed by Lowe’s Service Provider, Install Partners. During a severe windstorm. fierce. howling noises were heard coming through the front doors. From the interior of the house, you could see a gap across the top of the door and another that stretched from top to bottom where the...

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T
2:06 pm EDT

Lowe's Dishwasher

My installer open the boxed materials only find the dishwasher was damaged, I Can send you pictures of the hanging part. This is getting madning because the dryer you sent me was damaged. Now i will have to pay my installer twice once you send the replacement dishwasher. I feel Lowes should install my replacement dishwasher at no charge to me. My cell phone number is [protected]. Please resolve this situation asap, thank you. I am old and not high tech therefore i dont know how to upload the pictures i took.

Desired outcome: Replaced dishwasher. An installed by lowes at no charge to me.

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M
Mr. Helpful
Los Angeles, US
Sep 12, 2023 5:50 pm EDT

We are so sorry to hear of your frustration.

By contract, Lowe's is only able to exchange a damaged product if such damage is reported within 48 hours of receipt of said product. If that is not the case, you'll need to contact the manufacturer to service the item.

If the plumber was scheduled through Lowe's, Lowe's should be able to assist in the installation. Please let us know if that is the case.

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1:00 pm EDT
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My name is James Perillo and I live in Noblesville, IN. I had flooring installed yesterday and they didn't complete the job. I have been in touch with both Lowes and Ulitmate Home Services and they are telling me that the job is complete. They then told me that they don't do caulking on the copping (I think that's what is called) but they did some. Even the...

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10:43 am EDT
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Fridge stopped working on 7/22/24, contacted Lowes warranty (Assurant) on 7/24/23 and claim was approved on 7/26/23. Local technician was sent to my address twice and the guy stated new parts will be needed to fix the problem. I was told the parts will be mailed to my address within 10 working days, and was to contact the technician the minute the part wa...

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7:55 am EDT
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I purchased my product. Twice Lowe's called with the wrong product and I had to correct them TWICE. I didn't want them having to come to my home and then have to return everything so I made sure they got it right. Okay, that was okay, but not terrific. Finally, Kelly's came, the installers, and installed the flooring and ONE threshold. The guy and his wife...

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About Lowe's

Screenshot Lowe's
Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Windows and sliding door installation was posted on May 29, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2219 reviews. Lowe's has resolved 243 complaints.
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  1. Lowe's contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
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    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
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    33%
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    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
    +1 (800) 890-5932
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    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
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    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
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  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
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Lowe's is ranked 1 among 365 companies in the Appliances category

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