Lowe's

In October 2023 I purchased a refrigerator from the Ozark Missouri store. Less than 30 days of purchase had to call for repair. They told me 5 days now they call said two weeks. I have spoken with several individuals and can get no help just pass me on to the next number . I paid cash for a brand new fridge got a piece of junk . I saved months being elderly and disabled to buy this defective fridge. I need some help I want to resolve this situation as it’s causing me to have heart problems and taking nitroglycerin for the pain trying to not have heart attack.

All I need is to return it and get a refund as a replacement would be no better as these models apparently are junk according to the repair guy. Please help me.

Order [protected] 10-11-2023 Husqvarna 54" lawn Tractor.

I purchased a "New" lawn tractor. Delivery delayed, no notice prior to delivery. Delivery people left before we could examine. There were many scratches. The battery dead, and 23.2 hours on the meter. Lawn supervisor (a male) told my wife Lowes will not charge a battery prior to delivery. I went to Martinsburg Lowes, was told to go home get battery and they would swap. Told Return desk not good enough "New" tractor has 23.2 hours already. Talked to supervisor Whitney, to try and reach an agreement, she offered $200.00 as compensation. I felt that this amount was not satisfactory for a used tractor. Lowes will pick up on 10/19/2023. am very disappointed with Lowes.

I had to file another claim on my Frigidaire FG4H2272uf. The ice maker has not worked since I purchased in May of 2022. I put in a second claim on 10/12/203. Told 2 days someone would contact me as of 10/16/203 not a word. Called again they resubmitted claim two days later not a word. Called again I was told it was being escalated for possible replacement, while talk to CSR received Text from Sears that they would be out on 10/20. CSR told me to disregard the text message. 5 minutes later get email from Sears. Call Lowes protecting plan back they said yes Sears Tech was going to try and fix it. Really 5 minutes later a totally different answer. Now I have to take another day off work. If I have called each time it quit working I would have submitted about 15 claims. This would technically be my third but the second time I called I kept getting disconnected. I just cannot keep taking off work and losing a days pay. This is ridiculous. If Lowes or Fridigare cannot stand behind their products maybe a lawyer or media can help.

Need more details you can call me claim [protected]

Hello,

We purchased a 40 Gallon hot water heater 4-30-20 and we got a call from a tenant stating they had mold on the closet wall. After further investigation, we noticed the relief valve had failed and thankfully the overflow 3/4' pvc drain attached to the relief valve was installed and we had it ran through the floor and ran outside. After removing the drain line, we noticed a small nail was put through the fitting that screws into the relief valve to hold the 3/4" pvc in place. Never seen that before, it should have been glued! Anyways, with that pin hole, the water made its way outside the 3/4" pvc and went all over our tenants floor causing the mold, floor swelling up and plywood soaking wet. This 3/4" pvc run off tube Item #71680 Model #100DT is what caused all this damage. I have added a picture of the fitting with the nail in it! Please email David @ [protected]@yahoo.com

0n 10/13 i placed a order for all new appliances(order #[protected],invoice#82825) everything in stock and said would be delivered 10/15,then got email that said 10/16.on 10/16 got email that said washer was damaged,that changed date to10/17,well they showed up and the only thing they brought was the washer.i called and they said they have no record of the rest ?they told me someone would call back 0n 10/17 by 4:00pm,no one called back!in the mean time my wife called and they told her that there was confusion on item numbers i ordered and the same would call back by 4 pm and nothing?!so i called again and no one really knew anything about it and would look into it! i spend thousands of dollars with lowes every year because i by and sell houses and seems like every time i order alot of materials i only get part or incorrect items then i have to call and get it resolved!i ordered the applinaces because i have people moving in to that house THIS WEEKEND and still have no appliances! I WANT SOME KIND OFCOMPENSATION FOR THIS! also want a response to this email and not "we will look into it"!

Bought a fridge there almost 2 yrs ago. Signed a service agreement with them. Big mistake. I have a minor issue with the freezer, so I've been trying to get service. Right now, it's not possible (yes, not possible). Why did I sign a service agreement, again?

The first company was useless. The guy didn't help. Told me the freezer door was warped. Installed a new one. That was not the issue. When I called him, he basically didn't have anything to say. Was supposed to call me back. Didn't.

Didn't show up a few times either. Just had another appt. that Lowe's scheduled with Sears Home Service that I mistakenly canceled...because #2 typically means "no". Well, with Sears Home Service, it means "yes" so I canceled my appt. by pressing "2". I guess I should've waited for the recording all the way through, but when you're on the phone FOREVER, you don't wait for the prompts.

Can't get another appt. Lowe's was supposed to call me today. Didn't. I called them. Now, I'm waiting for someone else from another vendor to call me. Not holding my breath.

Was also told "you had an appt for Oct. 23, but it was rejected". Seriously? I asked why; the rep said there was no reason in the system. Huh?

So glad I don't have a major issue...like water all over the floor or freezer/fridge not working because I really don't know what I would do.

Right now, I'm being held hostage. This isn't right. We pay for a service agreement...so we can get service!

signed contract to getting siding installed on my house through lowes on april 26, 2023 as of october 16 2023 still no siding wrong material ordered several times, no communication fro lowes or contractor in regaurds to when this is going to be done. was told corprate was going to call me to try to settle this but no call from them. i need to talk to someone in regards to this. i am also sending an email to customer service email address to send over the 3 pages of complaints and dates of all incidents and pictures. spent over 30,000 dollars for siding and 15,000 on a porch both which are not done. there was a huge mess left in my yard i had to clean up, well try to organize, still have stuff in my backyard on the back porch we havent been able to use and a hang out are in the front we cant use do to material being there. also a dumpster for almost a month and half leaking rusty water onto my drive way that wont come up, and a large hole under my roof still not repaired after lowes installed my new door and cut into my roof beams which was the first step of the project. we have been very patient for the last 6 months but we are beyond upset and annoyed with this project. very unprofessional. my phone number is [protected], my name is art midili, im dealing with lowes in marlboro, nj. i really hope we can resolve this on going issue finally, thankyou

I just tried to help my mother navigate the demeaning and absurd process Lowe's has implemented to provide a widow of a veteran a modest 10% discount on her purchases at Lowe's. It was painful but tolerable for her to find documents on her husband twelve years after his death. She was exhausted after supplying what she thought was all that was needed. Then your process took an even worse turn and demanded an upload of forms with designations which even most retired servicemen could not identify. Needless to say, neither I nor my mother had any way of procuring these forms much less "upload" them.

I settled the matter by agreeing to purchase at another store any item she wanted at Lowe's. You have lost two customers and now have two more people who will speak out against your asinine military discount program at any time.

Name: Charles Kent
Phone: [protected]
Address: 434 Little Pines Court
Aiken, SC 29801
Complaint with Lowes, Aiken, SC

On 3Oct23, I online ordered 2 items with Lowes. One I could pick up and one had to be shipped. I picked up one at Lowes but never received the other. After 3 days of of calling Lowes, finally spoke with a person this afternoon.
Was informed that the package was shipped to an old address in NY. Informed the person that the address they shipped to was a 2 year old address. Informed rather bluntly that there was nothing Lowes could do and that I would not receive a replacement and that I could not have my money back.

This Lowe's protection plan has been extremely disappointing. Deficiencies all the way from poor english of the operators, plentiful of unfelt sorry, no attempt to repair were made, liquidated after more than 2 weeks, denying also the $50 that was due. Lowe's have not honored their contract (attempt to repair 3 times, then replace, then liquidate) and I am stuck with a defective unrepaired product, a refund of original purchase value (no installation costs)... all what the insurance was supposed to protect me from. Shame on Lowe’s.

Found out AO Smith Hybrid water heater has this recurring defect (about 25% of reviews indicates unrepairable failure of the heat pump)

I'm writing in regards to military discount/...I'm registered military for discount...when buying I'm asked for verification... i show my AF Retired ID card or 24 years' service...i am told i need to produce my driver's license...which told for verification who iI am...I said no, that my RET ID card is consider Real ID, not like the driver license which are now being handed out to thousands of illegals,,,i go to Home Depot, you have a ap...they scan it, 1 second, you're done, Lowes needs to wake up, there are also Veterans with VA cards which are valid...not false...! It's not the few cents you save which has really been reduced on products... times are tough...I'm ok but a lot of ex-miliary people are suffering WAR...Drawn Problems...Thank you Don Stimely

I stopped by Glen Carbon Lowes store- went to the lumber department for a ceiling tile. Sales lady asked me to wait as she was working with a customer and she was on commission. After waiting- I had to find sales lady- she said “ I thought you left “ I said why would I leave when you said you will be right back “ she says I forgot

Very rude then- very rude in explaining that I can’t buy just 1 ceilings tile. - had to buy a full carton. I explained that i brought pieces last spring when i was working on the project. She loudly said that was wrong and never should of happened.

From a sales person- telling customers she works on commission- to be very rude to a person that wanted to buy a $10 item- she was one of the worst sales person ever.

Unbelievable terrible customer service.

I was lied to about a delivery date on a jacuzzi tub, and the demolition project was started based on that delivery date. Made several phone calls, and finally spoke to the store manager. She assured me that an associate would contact the vendor and give me an update on a delivery date. The associate called me and said the vendor was closed that day and she would call me the next day. I called the vendor, and they were not closed. They would not give me any information since I ordered through Lowes and not directly with them. The store associate never returned my call. I still have an unknown delivery date, and an empty bathroom, and project at a stand still. When I call customer service the automated system disconnects my call every time. My company spends thousands of dollars at Lowes and this service is horrible.

This all started in November 2022 when I paid Lowes over $30,000 in a check ( be ware never pay up front ) that is their policy and a bad one for the customer. And we also spent ( upfront Lowes policy) over &6,800 for Sunburst Shutters. The first time that Sunburst tried to install about 2 weeks ago, all the shutters were warped because being stored in a un climate controlled warehouse for months waiting on Lowes and Pella. Sunburst came back today to install again and the shutter didn’t match the order so know Sunburst are making all new shutters to match the purchase order. It will be at least 3 plus weeks. Now back to Lowes and Pella, when the windows finally showed up and installed on [protected], Come to fine out that the 2 bathroom windows were wrong and the slider was also wrong, thanks to Lowes salesman Raymond. Lowes installers showed up in February , didn’t remember the date

at about 8 am and didn’t leave until 10:30 pm, 3 installers showed up Johnny was the only one that spoke some English. Johnny had the other 2 go ahead of home tearing out windows and slider. Johnny didn’t check the windows or slider and when he got to the HOLE where the slider was. He finally noticed that it was the wrong slider, he had to put the wrong one in because I had a big hole where the slider use to be. So Lowes had to order another slider. The second slider and bathroom windows were installed by a different installer on [protected]. Also Pella finally sent new screens because the original ones were defective received the screens on 9-8-2023. Now the front door, Miami-Dade Hurricane front door Jeld-Win about, $14,000, finally the 3rd door was correct. Door#1- installation was terrible, side window blind was not able to be fixed, the peep hole was off center and wrong size door. Door#2- A new installer shows up and looks at the door and says that he would not install the door because it was a 33” and it has to be a 36” door to pass inspection. Door#3- finally a correct door and good insulation on 8-2-2023. Also so blame goes to Raymond Lowes salesman that order the wrong door in the first place. Finally we got or City of Kissimmee Florida inspection and passed on 8-4-2023. So now we can have our shutters installed, First installation was [protected] and the second installation 10-10-2023. I was taking a shower and sprayed off the window and the wiped it off and noticed that I had water between the glass, I then went outside and sprayed off all of the windows and slider, well almost all of the windows have some leaks, even leaking so bad that some of the carpet was wet, the sliding door is worthless, water come out so much that I had to put fans out to dry the carpet. So I reached out to Lowes Corporation Offices Tiffanie Blackburn and I offer to pay for a Independent inspection that Lowes could help choose and the answer was no, they want Pella to come out. Also for you information Pella bought Custom Windows Systems so that they could get into the Hurricane Window Business, the windows are made by Custom Window Systems NOT Pella, Look up Custom Window Systems read about the and RUN .

I will never do business with Lowes again or any one else, like Home Depot that want payment in full.

This is just the high lights, I am a disabled Marine Corps veteran and retired from AT&T after 37 years and have never been treated like this. I feel like I am working full time again doing a lot of Lowes,Pella’s Sunburst, etc jobs.

So my best advice is to run as fast as you can, I would be more then happy to answer anyone’s questions, but Lowes doesn’t want personal information on this site.

We are being harassed every day by phone, and email and phone messages to state that our account [protected] is overdue. It is not! The payments are not due until around the 7th of each month, and they are paid on the third Wednesday of the month prior to being due. A payment of $150.00 each month has been paid. According to our bank statement they have received a payment on the date I stated earlier and since November 22 they have gotten $1800.00. One payment extra for $100.00 and one for $200.00 plus 10 payments of $150.00. This account is not overdue, and the harassment needs to end now. A complaint has already been made and ignored. I will not make another $150.00 payment until the 3rd Wednesday of October and this payment is more than two weeks early as the others have been.