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Lowe's complaints 2203

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5:51 pm EDT
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October 13 2023 at 4:40PM I went to the Lowe’s Camden Delaware location to pick up a Smoke detector the one I selected was marked for $14.98 was 19.98. Scan the product a the app. Came up with $19.98 so I ask one of the employees to scan it their scan came up with $19.98. So I went to customer service waited for 20 minutes while two employees were playing...

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4:50 pm EDT

Lowe's Extended Warranty/Protection Plan

This Lowe's protection plan has been extremely disappointing. Deficiencies all the way from poor english of the operators, plentiful of unfelt sorry, no attempt to repair were made, liquidated after more than 2 weeks, denying also the $50 that was due. Lowe's have not honored their contract (attempt to repair 3 times, then replace, then liquidate) and I am stuck with a defective unrepaired product, a refund of original purchase value (no installation costs)... all what the insurance was supposed to protect me from. Shame on Lowe’s.

Found out AO Smith Hybrid water heater has this recurring defect (about 25% of reviews indicates unrepairable failure of the heat pump)

Desired outcome: replaced unit with comparable (but reliable) form fit function hybrid water heater at no cost for me with protection plan covering the original full term

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Mr. Helpful
Los Angeles, US
Oct 15, 2023 12:19 am EDT

We are so very sorry you are frustrated with the way the extended service program is administered.

Although the three tries at repairing a defective item is possible, it's a misnomer that this is anything other than a guideline. When servicing a product appears futile, it is more likely to simply buy-back the defective product, giving the owner the opportunity to get a replacement new. Most consumers appreciate this option, in place of drawing out a frustrating cycle of flogging the proverbial dead horse.

Hopefully, after considering this, you'll come to a similar conclusion and continue to shop your local Lowe's.

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2:20 pm EDT

Lowe's Verification military discount...

I'm writing in regards to military discount/...I'm registered military for discount...when buying I'm asked for verification... i show my AF Retired ID card or 24 years' service...i am told i need to produce my driver's license...which told for verification who iI am...I said no, that my RET ID card is consider Real ID, not like the driver license which are now being handed out to thousands of illegals,,,i go to Home Depot, you have a ap...they scan it, 1 second, you're done, Lowes needs to wake up, there are also Veterans with VA cards which are valid...not false...! It's not the few cents you save which has really been reduced on products... times are tough...I'm ok but a lot of ex-miliary people are suffering WAR...Drawn Problems...Thank you Don Stimely

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2:10 pm EDT

Lowe's Customer service person

I stopped by Glen Carbon Lowes store- went to the lumber department for a ceiling tile. Sales lady asked me to wait as she was working with a customer and she was on commission. After waiting- I had to find sales lady- she said “ I thought you left “ I said why would I leave when you said you will be right back “ she says I forgot

Very rude then- very rude in explaining that I can’t buy just 1 ceilings tile. - had to buy a full carton. I explained that i brought pieces last spring when i was working on the project. She loudly said that was wrong and never should of happened.

From a sales person- telling customers she works on commission- to be very rude to a person that wanted to buy a $10 item- she was one of the worst sales person ever.

Unbelievable terrible customer service.

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11:39 am EDT
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Lowe's Recent order

I was lied to about a delivery date on a jacuzzi tub, and the demolition project was started based on that delivery date. Made several phone calls, and finally spoke to the store manager. She assured me that an associate would contact the vendor and give me an update on a delivery date. The associate called me and said the vendor was closed that day and she would call me the next day. I called the vendor, and they were not closed. They would not give me any information since I ordered through Lowes and not directly with them. The store associate never returned my call. I still have an unknown delivery date, and an empty bathroom, and project at a stand still. When I call customer service the automated system disconnects my call every time. My company spends thousands of dollars at Lowes and this service is horrible.

Desired outcome: I would appreciate a response and an answer on when I'm going to receive my order.

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This all started in November 2022 when I paid Lowes over $30,000 in a check ( be ware never pay up front ) that is their policy and a bad one for the customer. And we also spent ( upfront Lowes policy) over &6,800 for Sunburst Shutters. The first time that Sunburst tried to install about 2 weeks ago, all the shutters were warped because being stored in a un...

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2:35 pm EDT
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Lowe's Synchrony Bank Charges

We are being harassed every day by phone, and email and phone messages to state that our account [protected] is overdue. It is not! The payments are not due until around the 7th of each month, and they are paid on the third Wednesday of the month prior to being due. A payment of $150.00 each month has been paid. According to our bank statement they have received a payment on the date I stated earlier and since November 22 they have gotten $1800.00. One payment extra for $100.00 and one for $200.00 plus 10 payments of $150.00. This account is not overdue, and the harassment needs to end now. A complaint has already been made and ignored. I will not make another $150.00 payment until the 3rd Wednesday of October and this payment is more than two weeks early as the others have been.

Desired outcome: Our account be credited for the overdue charges, the phone calls and messages to cease and this not to happen again. All fees be taken off of what is shown as being due, and our account cleared of all erroneous information.

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11:33 am EDT
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I purchased a 3000 dollar craftsmen lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, LOWES Corporate Complaint Desk 810 ! 215 ! 8501-- belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON!

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12:52 pm EDT
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Work order number = WO002145023 I purchased a fence order (paid in full) in July of 2022 and the fence got installed in September of 2022. The fence installation had several defects, and I reported these defects to the Lowe's store #0272 that did the installation. I have called several times to the installation store, and I also have visited the store...

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1:35 pm EDT
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Lowe's Whirlpool range

It is very sad that a 100% disabled veteran that has dealt with Lowes for over 40 years goes to buy a new range and was told that I can't get a military discount. What has happened to your service and respect for the military? Also, Lowes used to deliver with major appliances, now they charge for this service. As stated I am disabled and can not pick it up or unload it on my own. You and Lowes need to start respecting military service men and women. I will no longer be dealing with Lowes, will take my business to Home Depot where they honor the military.

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Mr. Helpful
Los Angeles, US
Oct 09, 2023 6:19 pm EDT

Hi Blanch.

To begin with, thank you for your service. It's very much appreciated by everyone at both Lowe's and The Home Depot.

Lowe's still offers a military discount but, because of low margins and increased costs in the appliance category, Lowe's had to eliminate such discounts. Unfortunately, The Home Depot has done the same.

We always appreciate your business.

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9:34 pm EDT
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Lowe's Laundry Appliances

I placed my order on September 19th to buy the Laundry appliances and extension warranty:

- Online: my visa was blocked four time by Lowe's system

- Chat order: my visa, AMEX, and MC were respectively blocked by Lowe's despite my calling to Visa, AMEX, and MC. Nothing can be done due to LOWE's IT system

- Next day on Sep 20th, my order could go through with the customer care after they messing up my name causing my worry for my extension warranty. Finally, the delivery date was scheduled to be on Sat Oct 7

- On September 6, I was expecting the delivery on Oct 7 as Lowe's promised but to my surprise after checking online, Lowe's sneakily and quieyly changed the delivery date to Wed Oct 11

- Lowe's created unnecessary stresses and worries without apologising to me, their customer

Desired outcome: Please honor your 2nd promised delivery on Oct 11.

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8:56 pm EDT
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we purchased a bath vanity 2 months ago. Just got it into the bathroom. I went online to pose a question about fixture installation (this unit only provided room for pipe installation into the rear wall (one has to cut the rear wall and bottom shelf of the vanity to access a floor drain & supply piping). I did not want to ruin the integrity of the unit. A...

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3:57 pm EDT
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Lowe's Don't buy countertops from lowes

Lowes has recently changed policy on countertop installations. Unfortunately for us the rep did not know this and told us that the deposit was to start the project and balance was due upon completion.

Lowes Corporate Complaint Desk

910! 469! 1300

Now Lowes requires full payment after measurement before they will even start the project. How convenient. They have your deposit then tell you that it's time to pay up in full before any work is done. Oh yes they will keep your deposit of $600 if you don't like it. My conversations with them were unfruitful. This is poor judgement for anyone to pay in full before

Desired outcome: better customer service

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Update by ROGER954
Oct 06, 2023 2:07 pm EDT

I ordered and paid for this door on 8/2/23. Salesperson did not explain to me the installation process with measuring visit first.

Lowes Corporate Complaint Desk

910 ! 469 ! 1300

I already had precise measurements, so I ordered the door. I later found out the cost of the installation and decided to have Lowes do it.

Update by ROGER954
Oct 06, 2023 3:42 pm EDT

July we purchased Cali Bamboo flooring from Lowe's Shakopee location. There were 2 reasons why we purchased this product from Lowes - 1)

Lowes Corprorate Complaint Desk 910 ! 469 ! 1300

Home Depot doesn't carry this brand and 2) Tom the sales guy was so helpful. Let me say that this whole process has been a disaster and after 3 months it is still not resolved.

The flooring was ordered & delivered. Lowe's admitted the error and said they would expedite the replacement shipment. The delivery took just as long as the 1st one.

The flooring was installed and is beautiful however the "custom matched" trim ordered by Lowe's was NOT "custom matched" - it is a horrible white color - not anywhere near the same color as the existing natural maple trim. Unfortunately I didn't see the trim until after it was installed. We notified Lowes of the issue immediately (on Sept. 10th) and my husband took another trim sample into the store. He was told that they would have it "custom matched". Today is OCTOBER 15th - we still have the horrible white trim and no date from Lowes as to when the new trim will be delivered and installed. Every time I call I am told that they will call the vendor and that the vendor is very busy. Lowes has not been proactive about anything. I have had to initiate all phone calls asking for an update. On October 3rd I was told by Derek that I would get a phone call on Monday, October 6th with an update. I didn't receive a call so on Tuesday I called and left a voicemail for my contact to call me

Resolved

Lowes Corporate Complaint Desk 910 ! 469 ! 1300

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2:55 pm EDT
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Order number [protected], custom storm door, Carson City, NV store. I ordered and paid for this door on 8/2/23. Salesperson did not explain to me the installation process with measuring visit first. I already had precise measurements, so I ordered the door. I later found out the cost of the installation and decided to have Lowes do it. I scheduled the...

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2:44 pm EDT
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Lowe's Behaviour issue

I was shoppping at my local Lowes, I had an employee walk up to my shopping cart full of my soon to be purchases and pull one out! I asked if there was a problem and he said “just checking something.” He had scanned my product

Spoke to Lowes Corporate Complaint Desk

810! 215! 8501

and got it resolved., he said, “yup, its the right price.” I couldn’t believe the nerve of this guy, had it been mis-marked did he plan to take it away? What if a woman’s purse or a child had been in that cart? I contacted Lowes customer care center and was told they have a 24 hour reply policy. It’s been 4 days and no phone call.

Desired outcome: wasted my time

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Update by ROGER954
Oct 04, 2023 2:42 pm EDT

I made an order on the Lowe's website. Shortly after that, I get a call from my credit card company saying that my card was hacked for over $800 on the Lowe's website. I rarely order things online and this is the reason why...

Lowe's Corporate Complaint Desk

810 ! 215 ! 8501

it was 9 days after the window arrived I went to Lowe's and I told them that I wanted to cancel installation and just pick up the window. I waited an hour an no window, so I cancelled the window..

Resolved

lowe's Corporate helpline 810 ! 215 ! 8501

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10:43 am EDT
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Started this journey in May of 2023. To date, my kitchen has not been completed. I have spoken to so many people and given the run around turn after turn. Cabinets arrived in my home covering every inch of my front room on 8/4. After 2 1/2 weeks and called and complained. Around 8/23-25, cabinets were installed. Had to purchase a sink, after being told I...

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12:02 am EDT
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Two of the four kitchen appliances that I ordered arrived dented. I returned one, and they made the return and replacement process more difficult than it needed to be. The refrigerator delivery person told me that the refrigerator wouldn't fit under the cabinets and was pushy about demanding a decision whether or not to accept delivery of the refrigerator...

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8:45 am EDT
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I have a 5 star home repair business on google, I’m extremely busy and there’s a high demand for my services simply because I’m good at what I do. I shop at Lowe’s in Marion, nc for all my materials on weekly basis sometimes up to three times per week and my business been steady now for at least five years. Through my customers I bring Lowe’s lots of money...

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9:26 am EDT

Lowe's Window Installation

Hello Lowes Friends,

My name is Ben N. Lee, I reside at 607 Post Road Drive, Stone Mountain GA. My phone number is [protected]. My email address is [protected]@bellsouth.net. My complaint is that I purchased 10 windows in October 2022, the installers came to install in January 2023. When they came to install the windows, two of the windows were miss-measured, so they took them back. That was in January 2023. To this date, I've on received promises' that someone will give me date when the installers return to finish the job. It's very close to a full year since I purchased and paid for the windows, and I still have not received them. Please help soon.

Thank you,

BN Lee

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4:28 pm EDT
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Lowe's lower price

Manager James (#2512818) refused to give a refund for the difference in price. Originally purchased the following on August 20th (Order #: [protected])

Lowes Corporate Complaint Desk

810 ! 215 ! 8501

1. Electric Range - Item #1857692 Model #GCRE3060AF - $821.45 2. Dishwasher - Item #2593012 Model #FDSH450LAF - $549.00 3. Refrigerator - Item #4882711 Model #GRFS2853AF - $1826.55 I explained to Manager...

Desired outcome: refund

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Update by JUDITH9100
Sep 29, 2023 4:14 pm EDT

on Wednesday September 28th 2023 at around 1 pm I was shopping for plants in the clearance area in the back of the store. Ramsey St Fayetteville, N.C. as I often have. The last 2 years the deals have not been good at all. Well this day there were 2 or 3 other.

spoke to Lowes Corporate Complaint Desk...

810 ! 215 ! 8501

Resolved

Lowes Corporate Complaint Desk for help 810 ! 215 ! 8501

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About Lowe's

Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.

Lowe's Customer Reviews Overview

Lowe's is a home improvement and appliance retail company that offers a wide range of products for renovation, decorating, and maintenance. Customers can find tools, materials for construction, garden essentials, and home appliances. The company also provides services such as installation, project consultations, and DIY workshops. With both physical stores and an online platform, Lowe's caters to homeowners, renters, and professional contractors seeking to complete various projects around the home or job site.
How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Lowes should reinvest in customer satisfaction! was posted on Apr 18, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2214 reviews. Lowe's has resolved 243 complaints.
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  1. Lowe's contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
    Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number
    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
    Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number
    33%
    Confidence score
    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
    +1 (800) 890-5932
    Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number
    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
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    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
    Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number
    Customer Service
    More phone numbers
  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
Lowe's Category
Lowe's is related to the Appliances category.

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