Lowe's’s earns a 1.4-star rating from 2226 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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New refrigerator not working after delivery.
Waited for delivery over a month for a refrigerator that was "in stock". No show no call first delivery. 3 weeks later stove and refrigerator were delivered. Stove & refrigerator turned on. Was told to wait 24 hours for cooling. Never went below 80 degrees. Local lowes solution. They can pick it up and we wait 4 weeks for a new one. Or "just buy another...
Read full review of Lowe'sOrder did not arrive twice
I ordered my husband a Blackstone Grill on Aug 29th and was having it delivered for his birthday. We went with Lowes because you offered free assembly. The morning of delivery I received a confirmation and than 5 minutes before the delivery they emailed and said it could not be delivered. We already arranged for someone to be home for work and I wa...
Read full review of Lowe'sUn-fair firing of employee
I was recently fired from Lowe's in Hagerstown, MD for no reason at all! I have been treated un-fairly and would like someone to check into this issue please. I was excellent with customer service, always on time, and valued employee - at least I believed I was... I loved my job, I really would like to have it back! Is there anyone who could help with this? I've written to corporate but have not heard anything. Phone # [protected] is best way to reach me. Can you help me work again at Lowe's. I honestly believe I was treated quite wrong.
Desired outcome: Working back at the Lowe's in Hagerstown, MD
Millworks
I ordered 2 garage man doors, two different sizes, and styles, and colors. The doors where installed in the wrong casings, on June 6th, 2023. The door that should have been installed at the attached garage, was ordered and installed at the detached garage, and the detach ordered door installed on the attached garage casing. Both Wrong. Since June 6th we have tried to correct the problem, with Lowe's, to No Satisfaction, and still getting no where. Please have someone look into this problem, and email me with the solution. Thank you, David Cottrell 7024 Stoney Trace Ln, Erie Pa. 16510
Desired outcome: The correct doors installed, but no casing, because the contractor fryed our door bell and transformer, which cost $344 to fix, which Lowe's agreed to reimburse.
Order pickup
“I ordered over $600 worth of merchandise for pickup at store 0181. I ordered it on the 31st with plans on picking it up on the 1st. it seems like I received a text for every item that was picked telling me it was ready. so my buddy brings his truck and trailer and we go to the store and are informed that half my order is at another store. when I asked why...
Read full review of Lowe'sWashing Machine
Delivery team came with the new washer and one person went into the laundry room to disconnect the old washer while the second person unloaded the new washer. The first person was trying to loosen the washer from the pedestal and damaged the pedestal. When I called him on it, he said it was already damaged. He and the second installer moved the washer on the pedestal into the hall. I told them to stop and contact someone as I know the pedestal was not damaged. He called his boss and apparently was told to tell me to either accept the new washer or they would leave the old washer. I said I can't accept the new washer until we resolve the pedestal as the new washer was to sit on the old pedestal. He said he didn't damage the pedestal and I told them to leave.
Desired outcome: I want a new pedestal that was damaged.
Hot water installation
On 5/25 i had a water heater installed. Next to where the water heater sets is the drain to my washing machine and a drain tube from my furnace that was ran into the side of the washing machine drain. During the installation the drain tube was knocked out and where the tube connected to the drain left a big hole. When i turned on my washing machine water...
Read full review of Lowe'sCustom window order
Dr. Mr. Ellison and Leadership Team,
Back on May 13, I met with a window sales associate David Barzen. David sang the praises of the Lowe's brand windows, so I ordered windows for my entire house.
Fast forward almost 6 months later and I have poorly constructed windows installed by a team that has no follow up skills and store managers that never return calls. The windows and door that have been installed are poor quality, made incorrectly and I'm still missing a window in my bedroom as that window showed up completely broken and had to be reordered.
Desired outcome: I want my windows replaced with quality Pella windows and not the garbage that was installed in my house.
Kitchen cabinets
I am still waiting to complete a kitchen 5 months later. There were damaged cabinets on the first delivery, so we had to wait for new cabinets. They said it would be expedited. Well, it took another 6 weeks for the 2 cabinets to come in damaged again. We made a new cabinet out of the 4 damaged cabinets. It is another 6 weeks and I still don't have the sink...
Read full review of Lowe'sI purchased a shower towel from Lowe's from a company by the name of AKDY. Product defective and company will not allow me to return or get refund.
I purchased the shower unit from Lowe's on 4/13/23 for $287.89. It was delivered about a week after and it was installed on 5/24/23 by a professional licensed plumber. As soon as it was installed, there was an issue with the water pressure and the unit was making a loud noise. The situation persisted and I contacted the company (AKDY) to notify them of the...
Read full review of Lowe'sappliance
Drove to store #2221 to purchase a front load washer. Finally got someone to help me , they got the item i was looking for and went to the back to check availability, came back out and said they did not have them, so I asked them to check other stores he said store #0582 , I asked him to call to see if they really had 4 in stock well, he did not call, I had to get on my phone to call store #0582 Then I has on hold for 15 minutes , no one would pick up. So, I finally when to customer service to see if they could get a hold of someone at store #0582. they told me not to bother, that store does not answers their phone. So, we left and bought the washer some ware else. I was upset and may not go back to Lowes again,
Shed that was installed January 2021
My husband and I purchased a shed through Lowe's in Nov 2020. It was installed in Jan 2021. We believed that since Lowe's is a brand named company they would send us a contractor that was reliable. Well two years later the shed is leaking from the roof and it has sustained water damage due to the roof not being installed properly. Ok, the warranty is over...
3 exterior doors installation
We bought 3 expensive (to us) exterior doors with installation supplied by lowes. The installation cost of over $3,000.00 has by far been a frickin joke especially for the sh — ty installation we received. The doors are not what we expected but the major complaint we have is with the sh — ty installation on all 3 doors. Crooked handles on all doors which...
Read full review of Lowe'sBilling
Set up auto pay on Lowe's website. After I hit the tab to agree to terms, etc. I did not get a response that the auto pay went through. I have had one heck of a time trying to talk to customer service. I can not believe Lowe's billing department. Have never run into so many problems just to try and set up auto pay.
8/29/23
Now finally waiting for a call back.
Desired outcome: That my auto pay went through
Trying to pay bill by auto pay is ridiculous, don't know if it was accepted or not. Hard to get a hold of customer service.
Allen + roth 60-in vanity with top model #3116va-60-242-900l
I called the customer service number on Saturday August 26, 2023 to report the matter and received a reference number: 4554137. I was told to go online to file a complaint. The marble sink top has an obvious flaw in the center front of the sink on the left side. Attached are pictures of the issue. When the men delivered the vanity/sink they left it on my...
Lowes protection plan on hot water heater
We purchased an AO Smith Hot Water Tank/Heater in March of 2020 and in March of 2023 it quit working and flooded our garage and kitchen. We contacted our local Lowe's Service Desk with our receipt for the tank to which they responded they could not find our Lowes Protection Plan and directed us to find the supporting paperwork despite the protection plan...
Read full review of Lowe'swasher dryer
I purchased a GE Profile All-in-one Washer Dryer Combo. It was delivered on 26 JUL 2023 (the first day I took paid leave from work), and while installing it, the delivery team dropped it while taking it upstairs. As soon as they finished the installation, they left without testing it. Later that evening, its stopped working
so spoke to
Lowe's COMPLAINT Corporate People who gave me replacement with compensation.
[protected]
Desired outcome: REPLACEMENT LOWES Corporate People Helped me [protected]
spoke to LOWES CORPORATE COMPLAINT DESK PEOPLE AND GOT IT RESOLVED. 810--215--8501
Installation of garbage disposal
I bought a garbage disposal and paid for installation last week. I asked how long installation would be. I was told usually it is a week or so. I was not told you farm it out to a 3rd party so I was surprised when I got a "text" from Angi telling me they would be installing my replacement. They said it would be 2 months to install. Obviously, you can't...
Read full review of Lowe'sIce maker installation
Refer to Case # [protected] and [protected]. Order # [protected] I am a Property Manager and have been doing Business with your company for 40 plus Yrs. I have never had to go through such incompetents in having an Ice Marker installed. It started when the Refrigerator was delivered along with an Ice Maker on Aug 22nd. The delivery driver/installer told the...
Read full review of Lowe'sDoor Order and Installation - Case#:[protected]
ORDERED ORIGINAL DOOR ON 06/22/2023
Installer came and Lowes Gave them the wrong door. Gave a Left Hand instead of Right Hand.
Called Lowes and was told that the manufacturer don't make the Door anymore.
Went to Lowes and Order another Door. Installer came and they still brought a Left Hand Door. Have been on phone with Several people at the Fayetteville, Ga Store and was told that they found the Door.
August 25, 2023 - Door was suppose to be delivered and installed. Got a call and still can't find the door.
Desired outcome: I want my door that I paid for. Not the BS that I have been receiving.It should not take 2 Months & 6 Days to get my order.
Lowe's Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
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Overview of Lowe's complaint handling
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Lowe's Contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 2 2 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 8 8 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 4 4 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 1 1 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 1 1 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 1 1 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 1 1 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Lowe's social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 04, 2025 - View all Lowe's contacts
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