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Lowe's Customer Service Phone, Email, Contacts

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1.4 12 Reviews 2207 Complaints
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Lowe's complaints 2207

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2:41 pm EDT

Lowe's Washing Machine

Delivery team came with the new washer and one person went into the laundry room to disconnect the old washer while the second person unloaded the new washer. The first person was trying to loosen the washer from the pedestal and damaged the pedestal. When I called him on it, he said it was already damaged. He and the second installer moved the washer on the pedestal into the hall. I told them to stop and contact someone as I know the pedestal was not damaged. He called his boss and apparently was told to tell me to either accept the new washer or they would leave the old washer. I said I can't accept the new washer until we resolve the pedestal as the new washer was to sit on the old pedestal. He said he didn't damage the pedestal and I told them to leave.

Desired outcome: I want a new pedestal that was damaged.

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Mr. Helpful
Los Angeles, US
Sep 03, 2023 7:57 pm EDT

We are sorry to hear of your frustrations.

Whereas the damage was on the side, is it possible that the damage wasn't noticed until the pieces were moved?

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8:41 pm EDT
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On 5/25 i had a water heater installed. Next to where the water heater sets is the drain to my washing machine and a drain tube from my furnace that was ran into the side of the washing machine drain. During the installation the drain tube was knocked out and where the tube connected to the drain left a big hole. When i turned on my washing machine water...

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12:03 pm EDT
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Lowe's Custom window order

Dr. Mr. Ellison and Leadership Team,

Back on May 13, I met with a window sales associate David Barzen. David sang the praises of the Lowe's brand windows, so I ordered windows for my entire house.

Fast forward almost 6 months later and I have poorly constructed windows installed by a team that has no follow up skills and store managers that never return calls. The windows and door that have been installed are poor quality, made incorrectly and I'm still missing a window in my bedroom as that window showed up completely broken and had to be reordered.

Desired outcome: I want my windows replaced with quality Pella windows and not the garbage that was installed in my house.

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Mr. Helpful
Los Angeles, US
Aug 31, 2023 4:36 pm EDT

Hi Laura.

We are very sorry to hear of your dislike of the windows you've purchased. We'd like to confirm your dates however. If you purchased the windows on May 13th, today would be just slightly over three months, not six. Is it possible the May 13th date is incorrect?

If you've now decided upon a different brand, we're sure that can be arranged. The Pella windows would come with a charge but, whereas this would be the second set of windows purchased within a year, it's possible a form of discount may be worked out. Contact David back and see what he might be able to do.

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11:15 am EDT
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I am still waiting to complete a kitchen 5 months later. There were damaged cabinets on the first delivery, so we had to wait for new cabinets. They said it would be expedited. Well, it took another 6 weeks for the 2 cabinets to come in damaged again. We made a new cabinet out of the 4 damaged cabinets. It is another 6 weeks and I still don't have the sink...

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7:39 pm EDT
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I purchased the shower unit from Lowe's on 4/13/23 for $287.89. It was delivered about a week after and it was installed on 5/24/23 by a professional licensed plumber. As soon as it was installed, there was an issue with the water pressure and the unit was making a loud noise. The situation persisted and I contacted the company (AKDY) to notify them of the...

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6:32 pm EDT
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Lowe's appliance

Drove to store #2221 to purchase a front load washer. Finally got someone to help me , they got the item i was looking for and went to the back to check availability, came back out and said they did not have them, so I asked them to check other stores he said store #0582 , I asked him to call to see if they really had 4 in stock well, he did not call, I had to get on my phone to call store #0582 Then I has on hold for 15 minutes , no one would pick up. So, I finally when to customer service to see if they could get a hold of someone at store #0582. they told me not to bother, that store does not answers their phone. So, we left and bought the washer some ware else. I was upset and may not go back to Lowes again,

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12:56 pm EDT
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My husband and I purchased a shed through Lowe's in Nov 2020. It was installed in Jan 2021. We believed that since Lowe's is a brand named company they would send us a contractor that was reliable. Well two years later the shed is leaking from the roof and it has sustained water damage due to the roof not being installed properly. Ok, the warranty is over...

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10:43 am EDT
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We bought 3 expensive (to us) exterior doors with installation supplied by lowes. The installation cost of over $3,000.00 has by far been a frickin joke especially for the sh — ty installation we received. The doors are not what we expected but the major complaint we have is with the sh — ty installation on all 3 doors. Crooked handles on all doors which...

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5:14 pm EDT

Lowe's Billing

Set up auto pay on Lowe's website. After I hit the tab to agree to terms, etc. I did not get a response that the auto pay went through. I have had one heck of a time trying to talk to customer service. I can not believe Lowe's billing department. Have never run into so many problems just to try and set up auto pay.

8/29/23

Now finally waiting for a call back.

Desired outcome: That my auto pay went through

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Update by dmeidl
Aug 29, 2023 5:16 pm EDT

Trying to pay bill by auto pay is ridiculous, don't know if it was accepted or not. Hard to get a hold of customer service.

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2:29 pm EDT
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I called the customer service number on Saturday August 26, 2023 to report the matter and received a reference number: 4554137. I was told to go online to file a complaint. The marble sink top has an obvious flaw in the center front of the sink on the left side. Attached are pictures of the issue. When the men delivered the vanity/sink they left it on my...

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2:29 pm EDT
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We purchased an AO Smith Hot Water Tank/Heater in March of 2020 and in March of 2023 it quit working and flooded our garage and kitchen. We contacted our local Lowe's Service Desk with our receipt for the tank to which they responded they could not find our Lowes Protection Plan and directed us to find the supporting paperwork despite the protection plan...

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1:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's washer dryer

I purchased a GE Profile All-in-one Washer Dryer Combo. It was delivered on 26 JUL 2023 (the first day I took paid leave from work), and while installing it, the delivery team dropped it while taking it upstairs. As soon as they finished the installation, they left without testing it. Later that evening, its stopped working

so spoke to

Lowe's COMPLAINT Corporate People who gave me replacement with compensation.

[protected]

Desired outcome: REPLACEMENT LOWES Corporate People Helped me [protected]

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Resolved

spoke to LOWES CORPORATE COMPLAINT DESK PEOPLE AND GOT IT RESOLVED. 810--215--8501

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1:30 pm EDT
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I bought a garbage disposal and paid for installation last week. I asked how long installation would be. I was told usually it is a week or so. I was not told you farm it out to a 3rd party so I was surprised when I got a "text" from Angi telling me they would be installing my replacement. They said it would be 2 months to install. Obviously, you can't...

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1:24 pm EDT
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Refer to Case # [protected] and [protected]. Order # [protected] I am a Property Manager and have been doing Business with your company for 40 plus Yrs. I have never had to go through such incompetents in having an Ice Marker installed. It started when the Refrigerator was delivered along with an Ice Maker on Aug 22nd. The delivery driver/installer told the...

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12:14 pm EDT

Lowe's Door Order and Installation - Case#:[protected]

ORDERED ORIGINAL DOOR ON 06/22/2023

Installer came and Lowes Gave them the wrong door. Gave a Left Hand instead of Right Hand.

Called Lowes and was told that the manufacturer don't make the Door anymore.

Went to Lowes and Order another Door. Installer came and they still brought a Left Hand Door. Have been on phone with Several people at the Fayetteville, Ga Store and was told that they found the Door.

August 25, 2023 - Door was suppose to be delivered and installed. Got a call and still can't find the door.

Desired outcome: I want my door that I paid for. Not the BS that I have been receiving.It should not take 2 Months & 6 Days to get my order.

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3:35 pm EDT
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On Saturday 8/26/23 around 12:30pm my father went to Lowes Hardware in Mt. Airy, NC to get 24 10 x 10s for a deck. I called to check on him around 1:20pm. When he answered I asked if he was ok, and he replied that he was in the back of Lowes putting back the deck flooring he had loaded (alone) because he got the wrong size. I asked wasn't someone helping...

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1:19 pm EDT
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Lowe's Delivery of appliances refrigerator and stove

Worst delivery service ever! The guy was rude to my husband when he had asked him to please be careful on the floor. We had just laid new flooring down and didn't want it messed up. He told my husband that he didn't know if he could be careful or not. And that he would leave it in the living room, and he could put it in place. They did place them in the kitchen but with attitude. My husband had to ask them to put the stove in place because they were going to leave it out. They did not test the stove to see if it was working or not and did not attach it to the wall for safety of not tipping over. Refrigerator is not level it rocks.

I called the store where I purchased the items and the acted like it was no big deal and stated that it was a third party and not Lowes fault. I told her that the third party represented Lowes. She stated that she would pass the information on, but they don't follow up with you on resolutions.

I told her that she has lost a customer over this.

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7:00 pm EDT
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Lowe's Roofing Installation

New roof installed 2019. Unknown to me, the installer did not complete by installing shingles on the ridge vent. Because the contract is over 2 years old, they say they have no record of it. Also, they say it is out of the 2 year warranty for roof installations. I contend that since Lowe's says the 2 year warranty starts upon completion of the work, the roof is still in course of construction. There has been no damage incurred. I just want the job finished properly so that the GAF shingle warranty will not be voided.

Desired outcome: Install shingles on ridge vent.

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Mr. Helpful
Los Angeles, US
Aug 27, 2023 12:03 pm EDT

We'd love to assist.

Completion of a contract is typically done when the job is signed off as completed. This would have likely been back in 2019. The additional concern is what has actually occurred with such missing shingles. It is possible that the entire strip was removed within such a storm or even that the strip was left that way intentionally.

It is likely a good idea to get a second opinion as to whether the shingles should be there and what such a cost might be. Please call [protected] to schedule someone to come out an look.

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2:27 pm EDT
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Joseph Seymour 2918 Louise Avenue Baltimore, Md 21214 [protected] Below is a summary sent to Frigidaire/Electrolux. The reason for sending is to reflect on starting at Lowe’s to purchase the Gallery Refrigerator. and now where we stand. We had to wait for the Gallery Refrigerator to be shipped to Lowes. It took us 4 different delivery dates until we...

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12:04 pm EDT
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You have an employee at the Foley, Al. store who is in management who is allowed to push, shove, sexually harass and punch a subordinate seemingly without repercussions. According to your employee handbook that is termination for both individuals involved. I know of three incidents where the employee was terminated but the supervisor had nothing done to...

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About Lowe's

Screenshot Lowe's
Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

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Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Windows and sliding door installation was posted on May 29, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2219 reviews. Lowe's has resolved 243 complaints.
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  1. Lowe's contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
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    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
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    33%
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    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
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    Technical Issues
    +1 (866) 232-7443
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    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
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  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Lowe's is ranked 1 among 365 companies in the Appliances category

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