Lowe's
Reviews and Complaints

I ordered my husband a Blackstone Grill on Aug 29th and was having it delivered for his birthday. We went with Lowes because you offered free assembly.

The morning of delivery I received a confirmation and than 5 minutes before the delivery they emailed and said it could not be delivered. We already arranged for someone to be home for work and I was furious. I called and was told that it had not been assembled and they switched delivery to Sept 5.

this morning I received an email that the item was being loaded on the truck. An hour later the delivery truck calls me and tells me they have no item for me. Than a second email comes in telling me I need to change the delivery date. So this is the second time you have fallen short on an advertised promise

I called the help line and was once again told it was not assembled.

At this point I had them cancel the order because they told me they had no assembly team available for a long time.

Your false advertising and false promises are not acceptable. I will be lodging a complaint with the BBB

Order: [protected]

I was recently fired from Lowe's in Hagerstown, MD for no reason at all! I have been treated un-fairly and would like someone to check into this issue please. I was excellent with customer service, always on time, and valued employee - at least I believed I was... I loved my job, I really would like to have it back! Is there anyone who could help with this? I've written to corporate but have not heard anything. Phone # [protected] is best way to reach me. Can you help me work again at Lowe's. I honestly believe I was treated quite wrong.

I ordered 2 garage man doors, two different sizes, and styles, and colors. The doors where installed in the wrong casings, on June 6th, 2023. The door that should have been installed at the attached garage, was ordered and installed at the detached garage, and the detach ordered door installed on the attached garage casing. Both Wrong. Since June 6th we have tried to correct the problem, with Lowe's, to No Satisfaction, and still getting no where. Please have someone look into this problem, and email me with the solution. Thank you, David Cottrell 7024 Stoney Trace Ln, Erie Pa. 16510

“I ordered over $600 worth of merchandise for pickup at store 0181. I ordered it on the 31st with plans on picking it up on the 1st. it seems like I received a text for every item that was picked telling me it was ready. so my buddy brings his truck and trailer and we go to the store and are informed that half my order is at another store. when I asked why, I was told it happens quite often, and when I asked what they were going to do about it I was told that it's not their fault, it's .coms fault. my buddy asked her what does it say on your shirt? it says Lowes, we are in Lowes, the order says it was placed for pickup in this store. we are not here to point fingers but we would like a resolution. "We can't help as it's not our problem" so I asked for a manager who took forever to show up, and I asked that he please have the items shipped to my house at no cost to make up for the mix up. "I can't do that , it would be up to the store that has the merchandise to ship it and I doubt they would be willing to pay the shipping." in addition one of the fence panels they picked was a piece of garbage and it took another 35 minutes to get someone to replace it. by far the worst customer service ever!

Delivery team came with the new washer and one person went into the laundry room to disconnect the old washer while the second person unloaded the new washer. The first person was trying to loosen the washer from the pedestal and damaged the pedestal. When I called him on it, he said it was already damaged. He and the second installer moved the washer on the pedestal into the hall. I told them to stop and contact someone as I know the pedestal was not damaged. He called his boss and apparently was told to tell me to either accept the new washer or they would leave the old washer. I said I can't accept the new washer until we resolve the pedestal as the new washer was to sit on the old pedestal. He said he didn't damage the pedestal and I told them to leave.

On 5/25 i had a water heater installed. Next to where the water heater sets is the drain to my washing machine and a drain tube from my furnace that was ran into the side of the washing machine drain. During the installation the drain tube was knocked out and where the tube connected to the drain left a big hole. When i turned on my washing machine water ran out of where the tube was connected prior to install. I called and they sent out a tech who fixed a broken tile that they also broke durning the installation but he did nothing to fix the hole in the washing machine drain. He told me that i just needed to buy some flex seal tape and cover the hole and left. I tried the flex seal tape, although i should have insisted that he fix the hole, and that did not work. While i was buying the tape one of the lowes sales associates also suggested using a water proof caulk. I tried that next and that did not work either. i feel that i am being taken advantage due to the fact that i did not have him repair this initially and that i am a women.

Dr. Mr. Ellison and Leadership Team,

Back on May 13, I met with a window sales associate David Barzen. David sang the praises of the Lowe's brand windows, so I ordered windows for my entire house.

Fast forward almost 6 months later and I have poorly constructed windows installed by a team that has no follow up skills and store managers that never return calls. The windows and door that have been installed are poor quality, made incorrectly and I'm still missing a window in my bedroom as that window showed up completely broken and had to be reordered.

I purchased the shower unit from Lowe's on 4/13/23 for $287.89. It was delivered about a week after and it was installed on 5/24/23 by a professional licensed plumber. As soon as it was installed, there was an issue with the water pressure and the unit was making a loud noise. The situation persisted and I contacted the company (AKDY) to notify them of the issue within a week of it being installed. After further research, I realized that this has been an ongoing issue as many people have complained on the Lowe's website. I requested the company send another unit or I would return and get a refund as the unit is defective. I have various emailed back & forth from the company where they are requesting, I keep fixing different things on the unit to fix the problem. This is a NEW item, and they want me to fix the problem. I hired the plumber again to "fix" what the company stated needed to be fixed. The issues continued. The plumber provided a note, pictures and video letting the company know that the unit is defective. The responds from them was another suggestion on how to fix the problem. Which would force me to again pay a plumber. They are continuing to sell this shower tower knowing full well that it has problems. They are also refusing to allow me to return the item, even though I requested to return within 45 days of receiving the delivery. This company is deliberately selling damage product and misleading customers. I have proof of purchase, plumber services and email exchange with the company. LOWE'S continues to sell this even though there have been complaints. I have filed a formal complaint with the Better Business Bureau.

Drove to store #2221 to purchase a front load washer. Finally got someone to help me , they got the item i was looking for and went to the back to check availability, came back out and said they did not have them, so I asked them to check other stores he said store #0582 , I asked him to call to see if they really had 4 in stock well, he did not call, I had to get on my phone to call store #0582 Then I has on hold for 15 minutes , no one would pick up. So, I finally when to customer service to see if they could get a hold of someone at store #0582. they told me not to bother, that store does not answers their phone. So, we left and bought the washer some ware else. I was upset and may not go back to Lowes again,

My husband and I purchased a shed through Lowe's in Nov 2020. It was installed in Jan 2021. We believed that since Lowe's is a brand named company they would send us a contractor that was reliable. Well two years later the shed is leaking from the roof and it has sustained water damage due to the roof not being installed properly. Ok, the warranty is over for labor but then trying to obtain assistance for the materials warranty has proven to be non-responsive. I understand that the product is under warranty through the company that provided it, but they too have been unresponsive. I have already filed a complaint with the BBB and am awaiting the results of that investigation. My husband and I have since separated and they do not want to adhere to their warranty because "my ex-husband was the one who placed the order". That is unacceptable. While I'm fighting with them the damage is only getting worse. Again, Lowe's is supposedly a well known company but they are not standing by the products they sell.

Set up auto pay on Lowe's website. After I hit the tab to agree to terms, etc. I did not get a response that the auto pay went through. I have had one heck of a time trying to talk to customer service. I can not believe Lowe's billing department. Have never run into so many problems just to try and set up auto pay.

8/29/23

Now finally waiting for a call back.

I called the customer service number on Saturday August 26, 2023 to report the matter and received a reference number: 4554137.

I was told to go online to file a complaint.

The marble sink top has an obvious flaw in the center front of the sink on the left side. Attached are pictures of the issue.

When the men delivered the vanity/sink they left it on my front porch, even though someone was home for them to bring it in.

When we went to carefully uncrate the vanity/sink I noticed the flaw.

The below information is copied from an email received regarding the delivery:

Placed August 9, 2023

Order # [protected]

Invoice # 79018

Your Item(s) Were Delivered

Delivered Friday, Aug 18, 2023

Great news — your items have arrived! Thanks for shopping at Lowe’s.

Delivered

Address

Mary Mitchell

2745 Commercial Avenue

South Chicago Heights, IL 60411

Delivered Items

Wrightsville 60-in Light Gray Undermount Double Sink Bathroom Vanity with Carrara Natural Marble Top

QTY

1

Item #: 2694649|Model #: 3116VA-60-242-900L

Unit Price: $1544.00|Subtotal: $1544.00

I purchased a GE Profile All-in-one Washer Dryer Combo. It was delivered on 26 JUL 2023 (the first day I took paid leave from work), and while installing it, the delivery team dropped it while taking it upstairs. As soon as they finished the installation, they left without testing it. Later that evening, its stopped working

so spoke to

Lowe's COMPLAINT Corporate People who gave me replacement with compensation.

[protected]

I bought a garbage disposal and paid for installation last week. I asked how long installation would be. I was told usually it is a week or so.

I was not told you farm it out to a 3rd party so I was surprised when I got a "text" from Angi telling me they would be installing my replacement. They said it would be 2 months to install. Obviously, you can't wait 2 months when you have a "leaky" garbage disposal. That's the only reason we are replacing the old one.

I wait 13 minutes on hold trying to get in touch with the manager at Lowe's in Franklin, Ky. Try that. sit there for 13 minutes and see how long that really is. That is unacceptable. So, I decide to call Angi and guess what...they referred me to the actual installer, Renovations Plus.

I bought 4 appliances from Lowes in 2020. Everything was great, even with damaged goods delivered. This is absurd and anyone with common sense can see that. Lowe's needs some serious customer service training at this store and I'm sure in others. If I do not hear from you in a timely fashion, I will just return my garbage disposal, let others know the comedy show this has been and go somewhere else that puts the customer first.

Refer to Case # [protected] and [protected]. Order # [protected]

I am a Property Manager and have been doing Business with your company for 40 plus Yrs. I have never had to go through such incompetents in having an Ice Marker installed.

It started when the Refrigerator was delivered along with an Ice Maker on Aug 22nd. The delivery driver/installer told the Tenant that the Ice Maker was broken and would have to be replaced. He also stated that the Icemaker was in an open box and he failed to check it at the warehouse. Then I was Emailed that it would be at least a Month before another one could be delivered since there was none in stock. I didn't understand why so I called Customer Service and the lady check on the item and said there was over 100 units in the warehouse. I later that day received a call from the lady who sent me the email apologizing for the misunderstanding. I did ask if the icemaker could be installed after 5pm the following day and she said she would handle it. The following day, it was delivered sometime between 10 and 2pm. Not after five pm as we had discussed. The tenant was not home at the time of the delivery because of our agreed time for delivery. The Tenant then went to Lowes in Rocky Mount on Thursday to try and have it delivered again. The Lady that he talked to in the appliance department called someone and had it rescheduled for Aug 26 between 10 and 2pm. Well, it was never delivered and there was no communication! I get a call from a disgruntle Tenant at around 5pm about having waste all day waiting for the installed that was promised. I wonder if this was retaliation from Lowes Delivery due to my complaint.

I call customer service on Aug 26th and talk to an agent about the situation. He tried contacting someone at the warehouse, but no one would answer. He then decided to escalated case # [protected] and [protected]. He told me that someone would be contacting me within 24hrs. As of 11am today I have not been contacted by no one. So, I decided to call Customer service again today and the same case numbers have been escalated again. By the way, I have to wait another 24hrs for a reply.

ORDERED ORIGINAL DOOR ON 06/22/2023

Installer came and Lowes Gave them the wrong door. Gave a Left Hand instead of Right Hand.

Called Lowes and was told that the manufacturer don't make the Door anymore.

Went to Lowes and Order another Door. Installer came and they still brought a Left Hand Door. Have been on phone with Several people at the Fayetteville, Ga Store and was told that they found the Door.

August 25, 2023 - Door was suppose to be delivered and installed. Got a call and still can't find the door.