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I purchased a shower towel from Lowe's from a company by the name of AKDY. Product defective and company will not allow me to return or get refund.
I purchased the shower unit from Lowe's on 4/13/23 for $287.89. It was delivered about a week after and it was installed on 5/24/23 by a professional licensed plumber. As soon as it was installed, there was an issue with the water pressure and the unit was making a loud noise. The situation persisted and I contacted the company (AKDY) to notify them of the...
Read full review of Lowe's and 1 commentappliance
Drove to store #2221 to purchase a front load washer. Finally got someone to help me , they got the item i was looking for and went to the back to check availability, came back out and said they did not have them, so I asked them to check other stores he said store #0582 , I asked him to call to see if they really had 4 in stock well, he did not call, I had to get on my phone to call store #0582 Then I has on hold for 15 minutes , no one would pick up. So, I finally when to customer service to see if they could get a hold of someone at store #0582. they told me not to bother, that store does not answers their phone. So, we left and bought the washer some ware else. I was upset and may not go back to Lowes again,
Shed that was installed January 2021
My husband and I purchased a shed through Lowe's in Nov 2020. It was installed in Jan 2021. We believed that since Lowe's is a brand named company they would send us a contractor that was reliable. Well two years later the shed is leaking from the roof and it has sustained water damage due to the roof not being installed properly. Ok, the warranty is over...
3 exterior doors installation
We bought 3 expensive (to us) exterior doors with installation supplied by lowes. The installation cost of over $3,000.00 has by far been a frickin joke especially for the sh — ty installation we received. The doors are not what we expected but the major complaint we have is with the sh — ty installation on all 3 doors. Crooked handles on all doors which...
Read full review of Lowe'sBilling
Set up auto pay on Lowe's website. After I hit the tab to agree to terms, etc. I did not get a response that the auto pay went through. I have had one heck of a time trying to talk to customer service. I can not believe Lowe's billing department. Have never run into so many problems just to try and set up auto pay.
8/29/23
Now finally waiting for a call back.
Desired outcome: That my auto pay went through
Trying to pay bill by auto pay is ridiculous, don't know if it was accepted or not. Hard to get a hold of customer service.
Allen + roth 60-in vanity with top model #3116va-60-242-900l
I called the customer service number on Saturday August 26, 2023 to report the matter and received a reference number: 4554137. I was told to go online to file a complaint. The marble sink top has an obvious flaw in the center front of the sink on the left side. Attached are pictures of the issue. When the men delivered the vanity/sink they left it on my...
Lowes protection plan on hot water heater
We purchased an AO Smith Hot Water Tank/Heater in March of 2020 and in March of 2023 it quit working and flooded our garage and kitchen. We contacted our local Lowe's Service Desk with our receipt for the tank to which they responded they could not find our Lowes Protection Plan and directed us to find the supporting paperwork despite the protection plan...
Read full review of Lowe's and 1 commentwasher dryer
I purchased a GE Profile All-in-one Washer Dryer Combo. It was delivered on 26 JUL 2023 (the first day I took paid leave from work), and while installing it, the delivery team dropped it while taking it upstairs. As soon as they finished the installation, they left without testing it. Later that evening, its stopped working
so spoke to
Lowe's COMPLAINT Corporate People who gave me replacement with compensation.
[protected]
Desired outcome: REPLACEMENT LOWES Corporate People Helped me [protected]
spoke to LOWES CORPORATE COMPLAINT DESK PEOPLE AND GOT IT RESOLVED. 810--215--8501
Installation of garbage disposal
I bought a garbage disposal and paid for installation last week. I asked how long installation would be. I was told usually it is a week or so. I was not told you farm it out to a 3rd party so I was surprised when I got a "text" from Angi telling me they would be installing my replacement. They said it would be 2 months to install. Obviously, you can't...
Read full review of Lowe'sIce maker installation
Refer to Case # [protected] and [protected]. Order # [protected] I am a Property Manager and have been doing Business with your company for 40 plus Yrs. I have never had to go through such incompetents in having an Ice Marker installed. It started when the Refrigerator was delivered along with an Ice Maker on Aug 22nd. The delivery driver/installer told the...
Read full review of Lowe'sDoor Order and Installation - Case#:[protected]
ORDERED ORIGINAL DOOR ON 06/22/2023
Installer came and Lowes Gave them the wrong door. Gave a Left Hand instead of Right Hand.
Called Lowes and was told that the manufacturer don't make the Door anymore.
Went to Lowes and Order another Door. Installer came and they still brought a Left Hand Door. Have been on phone with Several people at the Fayetteville, Ga Store and was told that they found the Door.
August 25, 2023 - Door was suppose to be delivered and installed. Got a call and still can't find the door.
Desired outcome: I want my door that I paid for. Not the BS that I have been receiving.It should not take 2 Months & 6 Days to get my order.
Customer Service - Work ethics
On Saturday 8/26/23 around 12:30pm my father went to Lowes Hardware in Mt. Airy, NC to get 24 10 x 10s for a deck. I called to check on him around 1:20pm. When he answered I asked if he was ok, and he replied that he was in the back of Lowes putting back the deck flooring he had loaded (alone) because he got the wrong size. I asked wasn't someone helping...
Read full review of Lowe'sDelivery of appliances refrigerator and stove
Worst delivery service ever! The guy was rude to my husband when he had asked him to please be careful on the floor. We had just laid new flooring down and didn't want it messed up. He told my husband that he didn't know if he could be careful or not. And that he would leave it in the living room, and he could put it in place. They did place them in the kitchen but with attitude. My husband had to ask them to put the stove in place because they were going to leave it out. They did not test the stove to see if it was working or not and did not attach it to the wall for safety of not tipping over. Refrigerator is not level it rocks.
I called the store where I purchased the items and the acted like it was no big deal and stated that it was a third party and not Lowes fault. I told her that the third party represented Lowes. She stated that she would pass the information on, but they don't follow up with you on resolutions.
I told her that she has lost a customer over this.
Roofing Installation
New roof installed 2019. Unknown to me, the installer did not complete by installing shingles on the ridge vent. Because the contract is over 2 years old, they say they have no record of it. Also, they say it is out of the 2 year warranty for roof installations. I contend that since Lowe's says the 2 year warranty starts upon completion of the work, the roof is still in course of construction. There has been no damage incurred. I just want the job finished properly so that the GAF shingle warranty will not be voided.
Desired outcome: Install shingles on ridge vent.
We'd love to assist.
Completion of a contract is typically done when the job is signed off as completed. This would have likely been back in 2019. The additional concern is what has actually occurred with such missing shingles. It is possible that the entire strip was removed within such a storm or even that the strip was left that way intentionally.
It is likely a good idea to get a second opinion as to whether the shingles should be there and what such a cost might be. Please call [protected] to schedule someone to come out an look.
Frigidaire gallery side by side refrigerator
Joseph Seymour 2918 Louise Avenue Baltimore, Md 21214 [protected] Below is a summary sent to Frigidaire/Electrolux. The reason for sending is to reflect on starting at Lowe’s to purchase the Gallery Refrigerator. and now where we stand. We had to wait for the Gallery Refrigerator to be shipped to Lowes. It took us 4 different delivery dates until we...
Read full review of Lowe'sEthics violation
You have an employee at the Foley, Al. store who is in management who is allowed to push, shove, sexually harass and punch a subordinate seemingly without repercussions. According to your employee handbook that is termination for both individuals involved. I know of three incidents where the employee was terminated but the supervisor had nothing done to...
Read full review of Lowe'sWasher
I was in need of new washer, so I went to Lowes looking to purchase one on 07/25/2023 or so. Nothing that I want was in stock. I went ahead and ordered one, The staff told me that it should be arrived on 08/04/2023. When I came by to pick it up, the rep at the customer service and the stock rep keep going back and forth over the phone for about 20 minute...
Read full review of Lowe'sSamsung washer
I purchased a washer from the Eagle Pass, TX store and they delivered it and had someone install it. So now it seems that they installed it incorrect. We put cold water and it switches to hot water. I call Samsung and they told me that I had to call Lowes so I did that, and the manager told me they couldn't do anything because I only had 48 hours to call them.
Read full review of Lowe's and 1 commentService purchasing at lowes store
On Thursday August 17, 2023, I went to the Lowes at 5602 Avenue U in Brooklyn near Kings Plaza, where I purchased a black kitchen bin. I asked an employee tagged name Dwayne if they had appropriate size bag to carry it out. He said no. I continued my transaction with him and other employees who were looking on with cameras around and the usual online...
Read full review of Lowe'sNapoleon BBQ
I ordered a Napoleon BBQ online to be delivered right before Memorial Day. When they delivered it I had them slide it close to my fence with the front facing the fence. I signed for it not thinking to inspect the front. When I cleared the area and moved in 2 feet I noticed there was a HUGE dent on the front of the hood, the front side was smashed in and it...
Read full review of Lowe'sAbout Lowe's
Lowe's Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
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Lowe's contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click up if you have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Lowe's social media
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