Lowe's
reviews & complaints

I ordered an Iio retro refrigerator in late March, order has been delayed several times each time accepting the delay. Yesterday again and email that my order was delayed again and shortly affer received 2nd email stating my order was canceled. Contacted customer finally after over an hour wait call was returned only with no avail of resolution, compassion or understanding with little to NO customer service! I finally asked to speak to a supervisor only to be put on hold finally hanging up after 30 minutes! Frustrating and ridiculous

I have spent hours on phone trying to schedule a repair on my washing machine I purchased from Lowe's with a protection plan.

The machine broke. I contacted their 888# for schedule a repair but what an ordeal:

After spending 1 hour on Friday on hold, someone finally came on but I couldn't complete the call. So I called back and waited then 2 hours. Finally got a person, scheduled the repair for yesterday, Monday, May 16th.

No one showed up on Mondy to repair the appliance. No one called either.

Now 2 more hours on the phone, waiting in a cue because whichever call center they are using in India is always "experiencing a higher than usual call volume".

Can someone give me some kind of customer service that doesn't involve all of the above?

Purchased 120 mason blocks on May5th 2022. Was told delivery would be the13th. On May 10th I received a call asking if they could deliver that day. I agreed and the girl told me she would call me back. I never heard back and after calling every day unit May the 17th I still do not have my block and can not get a manager at this store to call me back.

They did say they had driver issues. I understand that no problem, however when a customer calls for 6 days straight and can't get his supplies he paid for or a call back about the delivery that's a management problem that needs to be addresses by corporate.

Not once was I asked or given an option to keep me as a Lowes customer.

Order #890632572

We ordered the door and had it shipped. Once we received the door and was able to inspect it, we noticed that on both sides of the door frame, there are chunks of wood missing from where the delivery had it strapped to the box truck. It is not on just one side of the door but both. There is no way of fixing this but to have to purchase new trim work to replace it.

Ordered an EGO Power+ Lawn Mower (LM2135sp) online from the Matamoros, PA store. It was delivered used, with grass and dirt on all the parts. I called to have it replaced and was told it came from the newton, NJ store. Called newton and spoke with the delivery manager, Victoria. She promised the used mower would be picked up the next day (Sunday) but could not deliver a new mower until the used one was received or I purchased a new mower. I refuse to purchase a second mower because they were at fault. No one came to pick up the used mower on Sunday and I called back and spoke to Jessica, the operations manager, because deliver was closed for the day. Jessica promised to call me back when she 'figured' out what happened. She never did. I called back Monday and Jessica is out and no one is picking up in delivery.

This is unacceptable customer service. Why am I doing all this work for your mistakes?

I have noticed that my old address was on my order when I received the shipping information. I called to have it changed and they will not change it because it was shipped. But it is just the label created and not in the hands of FedEx. They are telling me to wait until it is delivered and dispute the charge. FedEx allows delivery address to be changed but it has to come from the shipper. Not sure why Lowes would not make sure they have a way to change addresses for shipment.

To whom it may concern:

I purchased 4 small pine trees at the Medford Lowe’s store. A year has passed and the trees barely are growing and seem half dead.

I take special care of all my plants in my garden and find it shocking that they are in this condition!

I've been giving them the proper amount of food and fresh water.

So I decided to stop by Medford Lowe’s and explained the situation, along with my tags and receipt, and the cashier, tried to help by scanning the tags to reimburse me, but no luck. The cashier then proceeded to get the manager.

The manager really did not help much, to my surprise he loudly blamed me of careless keeping, stating that I must of neglected them by not watering them enough. I was upset, embarrassed, and annoyed, all at the same time of his insinuations.

That's why I'm contacting Lowe’s Corporate, I have confidence that hopefully you can either reimburse me or replace the damaged trees.

Your efforts will be gladly appreciated!

Thank you!

My father purchased a brand new dishwasher from lowes 1.5 years ago. Has had many issues with it. Now it broke again and parts were recalled. Now all of a sudden all parts are on back order. He filed a complaint with lowes corporate. Calls back today and no case was listed. So now my parents have an expensive dishwasher that has not worked in month.

I purchased a Husqvarna Garden tractor from Lowes and opted for the 4 year EPP. Little did I know that the Lowes Plan only kicks in after the manufacturer warranty expires, Husqvarna warranty is bumper to bumper for 3 years. So in essence I paid $369.97 for one year of warranty and can't even use it as of today.

On May 11, 2022 I needed to file a claim and called their EPP # 888-775-6937. On May 11, 2022 I held for over one hour and never was connected with a rep, but was told via recording how important my call was.

On May 12, 2022 I have been on hold for over 45 minutes and waiting.

What good does does purchasing something do if you can't use it.

I am beyond frustrated, and an considering entering a complaint with my CC complaint or asking for a refund.

I WILL NEVER PURCHASE AN EPP FROM LOWES AGAIN.

I have been trying to schedule an appointment for service on my Samsung Range. I have been placed on hold each time. I bought the Samsung Range in 2016. The oven has been giving me problems for about two years. Last year a repairman was sent out, but belittled me and said that nothing was wrong with the oven. My Protection Plus is over in June and why should I renew if I cannot get service? You can bet that My appliances will be bought somewhere other than Lowes from now on. I have been a loyal customer since the store opened in Milledgeville.

I have protection plan with lowes for my main appliances. Everything was fine until march. My refrigerator is not cooling in jan and I was able to schedule a repair and now again its not working. When I try to file a claim they could not identify my account and customer service team is reporting because they have new system.

My food was spoiled and I dont have any place to keep my food and facing so much problem after I paid for protection plan. No body is providing me a service then what is the use of protection plan. I want this issue resolved asap because I could not store my food. I have kids and its getting very tough for me to manage.

Bought a 5 year warranty with the dishwasher in 2019. In February of this year, the upper rack collapsed and the front wheels on the top rack both broke off. They were held on using a plastic axle.

Called for service and waited. Called again 4 weeks later and was told that there were no ISP's in my area, but they were putting in the request again and I would hear back within 10 business days.

Called again 3 weeks later and was told that my dishwasher did not qualify for warranty work as the breaking of the top rack was normal wear and tear. Then the agent told me that when the service technician came out to the house that was how they determined this. I told the agent that NO SERVICE TECH had been out to the house yet. She checked and said that she found that was true but the records said that the upper rack breaking was just a part of normal wear and tear and that they would send a tech out to examine it and let us know for sure if it was not covered.

Called on 2022-04-26, and Angela told me that they had requested an ISP visit 3 times and all 3 were rejected because the ISP's were at capacity, so she would escalate the case and have the dishwasher replaced. She said I would be hearing back from an escalation manager within 48 hours.

It's 14 days later, I have been on hold with the service center again for 32 minutes and have no heard from ANYONE at Lowe's.

Have had Lowe's warranties for years, and this is the ONLY time you've completely failed at honoring the warranty. Everyone along the way has dropped the ball here.

Purchased 8/20/2020 and the motor died within a year. It took almost THREE months to get a qualified tech to replace it. It's now less than a year and the dishwasher does not work - possibly the motor again. Called Lowes @888 775 6937 over 3 weeks ago - waited a week to hear from them after giving them all data (they never called back) - and then called last week to find out there was no claim made. Gave ALL the data again, said they would notify me in a day or two ... and still haven't hears. Today, I am waiting on hold, going on 1.5 hours ... and am totally frustrated. I've paid for a protection plan, but it seems useless is nobody cares to help me - and I have to spend hours spinning my wheels and getting zero satisfaction. Do you think someone can PLEASE help me? Thank You. Linda Sterling