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1.4 2206 Reviews

Lowe's Complaints Summary

243 Resolved
1955 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2206

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2:38 am EST
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Lowe's Garden shop

On 2/25/24 12:21 terminal 19 bought open mulch bags marked down 1/2 price the cashier embarrassed me in front of a least 6 people behind me in line and said it was marked down wrong told to call manager total discount was $2.00. I was going to give her the $2.00 to not hold up line. Can look up account on how long I have been a loyal customer with lowes

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Lowe's - Washer / Dryer Delivery service - and no customer service offered to remedy the issue

Laura Brown ​ [protected]@lowes.com ​ Thu 02/15/24 6:46 PM I had a most aweful experience and it seems that nobody is even trying to make it right let alone feeling like someone even "hears" me about the issue. The washer/dryer were never replaced or properly installed and no one is doing anything about it. I am tired of trying, and just want something...

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9:52 pm EST
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Lowe's I paid Lowes for a sink installation estimate/charge which they never completed!

I paid Loews $35 for an estimate to install a utility sink (to be purchased from Loews) in our laundry room. They NEVER completed the estimate (task/total charge) and then billed my credit card for that transaction service on 11/20/2023 (transaction date) !

1) The first billing was on 11/21/2023 reference number #3261.

2) The second billing was on 02/08/2024 reference number #32AJ.

After they failed to complete the task on the first attempt I complained to the store/dept mgr. and they issued a credit for the $35 estimate charge on my Bank card

(for reference number #3261 on 12/13/2023).

Now Loews has again billed my Bank card for the $35 charge on 2/08/2024 #32AJ a second time? Why would they do that when they NEVER EVER completed the task?

This store # 00440 has many customer service issues which you folks really need to look at/in to!

Regards,

Herbert Eldridge

[protected]

Ocala,Fl. 34480

Claimed loss: $35.00

Desired outcome: Refund the $35.00 charge on 02/08/2024 !

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9:58 pm EST
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Lowe's Blinds measurements

i am complaining that lowes (outside contractor) provided me measurements for blinds in my home and will not give me my measurements even though i paid for the measurements. I feel like they will give them to me if i use their contractor to install them but at $25 dollars a window it doesn't make since for someone ele to do them. Date 2.1.24 garner nc

Claimed loss: $24.00

Desired outcome: A REFUND OR THE MEASUREMENTS TO MY BLINDS

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8:29 am EST
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Lowe's - Refrigerator delivery

I purchased a new KitchenAid refrigerator from Lowe's in Muskogee, Oklahoma on 9-13-2023. The refrigerator was not in stock, so I had to wait on delivery. I specifically requested a three or four person moving - installation crew because the refrigerator is heavy and the house was built in 1906 and is a specially registered National Historic site, City...

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1:03 pm EST

Lowe's Carpet job

To insall a carpet took more than 3 months, product I select at store all times associate mentioned product is available and ready to install later installation company call product is not available then change dates many times. I wend many times and talk to the manager, requested I am open to install what ever carpet is available and ready to pay the difference. All times they said they will figure out and call me never they call, all the time I have to call no response then have to go to the store but no proper help. Finally they got product and install the carpet but could not install properly. On the stairs All over Nails are open, many times injured my family members due to open Nails. Call to lowes they refuse to take responsibility then Installation company gave the time to check, Manager came and check it and he agree that it is bad installation and his carrier never have that type of installation. Now it is more than 2 weeks no one showed up to fix these Nails. They gave time but no one showed up. It is hard for us to use stairs because nails are all over the stairs and can injure your feet. I never have that type of experience at any store where no one is ready (lowe's or Installer) to take responsibility and fix the issue. Very bad service and still having issue.

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9:00 pm EST
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Lowe's Crst Home Solutions - Doesn't deliver when they say they will.

I bought a dishwasher from Lowe's, Prescott, AZ on 11/24/23. I received an email on 12-1-23 informing me that the dishwasher will be delivered on 12/21. It was a no show. Delivery never arrived and I never got a phone call from the driver. Next delivery date was 12/22. No show, and never received a phone call from the driver letting me know it was rescheduled and a time frame. I've called all the Customer Service lines and I've gotten no where. I was told that the dishwasher will be loaded on the truck on on Tuesday, 12/26. But I still don't have any idea when it will be delivered. Now, I'm afraid to have it installed because of all the complaints I'm reading. There are horror stories about damage done by the installers. I'm paying $209 for the install and haul away. I'd really like to be credited $209 for all this stress. I'm sorry that I didn't purchase the dishwasher from another business.

Claimed loss: $209

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Mr. Helpful
Los Angeles, US
Dec 24, 2023 11:59 am EST

We are so very sorry for the inconvenience. Of course you can be credited back the $209 and have the installation canceled. Contact the Lowe's in Prescott immediately and they can handle everything.

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5:48 am EST
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Lowe's Delivery

Yes m y order #[protected] was not deliverd to job site causing a lot of problems and money called lowes 8 times trying to find where order was no body at lowes was able to help me they kept refuring me to some one else i had to buy from another source iwas told that some one from lowes customer care would contact me still has not happend i donot think i have to pay for this order if i have to pay for it i will take legal action

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Mr. Helpful
Los Angeles, US
Dec 23, 2023 2:28 pm EST

Hi Mr Oliver.

We'd like to reach out to you but, whereas, legal action has been threatened, all communication should now exist between attorneys.

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8:15 pm EST
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Lowe's Temecula Lowe’s on Winchester Rd

I’ve been loyal to Lowe’s x30+ years but today tipped me & hence this complaint (FYI, I’ve only submitted complaints to other businesses x2 as I prefer to voice my concerns personally but I was unable to today). I went to Lowe’s today to research kitchen appliances x4 & talked with a nice young gentleman who was helpful. Walking thru the store, I saw 3 groups of employees busy talking to each other instead of helping waiting customers. Employees parked their cars in the nearest parking spots that should be dedicated to customers. (1 20-y/o employee put something in his car parked to me & I was 2nd next to handicapped space). I called the store number & after 47 mins with no one picking up, I tried to chat with 3 reps & was disconnected every time. I called Home Depot who answered immediately & transferred my call to appliances who also answered immediately. You’re going to lose loyal customers unless management improves. Hopefully this will help as I’m trying to support Lowe’s but it needs improvement. Thank you, Sandy Mudry

Claimed loss: None

Desired outcome: Improved management to Temecula Lowe’s

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12:36 pm EST

Lowe's Samsung dishwasher

Worst experience of my life. Total runaround with no resolution. Multiple hang ups from Samsung. Tickets opened and closed without anything done. 4 repair visits. Still dishwasher broken. The dishwasher was installed with critical missing pieces. I bought an extended warranty. I have been fighting since August when I bought dishwasher at end of December. The dishwasher is under a year old and does not wash dishes, loud noises and jumps around. This is ridiculous and breaks the law. It is not fit for use. I did not receive perfect tender which also violates the Uniform Commercial Code which regulates products. This is also a violation of Florida’s deceptive fair practices act.

Claimed loss: 1500 for dishwasher & $3000 in lost time

Desired outcome: Exchange product or reimbursement

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Mr. Helpful
Los Angeles, US
Dec 14, 2023 8:29 pm EST

Hi Ms. Ayers.

We can't begin to tell you how sorry we are for any difficulties. We'd like to assist.

Start by providing us with the model and serial number of the unit. Also, provide us with the date of purchase and, as best as possible, a description of the problem.

We look forward to taking great care of any issues.

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4:35 pm EST
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Lowe's - Refusal to accept the return and refund of an unused $1K+ product.

I placed order #[protected] on-line on 11/23/2023 and the oven was delivered on 12/04/2023. It was unboxed by the delivery personnel, without our being asked, before it was brought into the house. They disconnected the existing oven, which we presumed was defective, and for which a $50 removal fee had been paid. Connecting the replacement oven revealed that...

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12:08 pm EST

Lowe's Setting up a delivery for washer and dryer I purchased Nov. 24 2023

Purchased a washer and dryer on Nov 23 2023. Brenham, Texas Store.

Bought all hook ups, and additional warranty.

Was told I could have it delivered anytime before Jan. 23rd.

Called the Brenham, Tx. location, appliance department.

Talked to Victoria, very, very incompetent and extremely rude.

Told her I wanted to see what dates they had available to deliver my appliances.

After round and round, she told me Jan. 23 2024. I told her no, thats not what we were told. We were told anytime BEFORE Jan. 23 2024. She kept arguing with me, finally said hold on, Threw the phone down, came back and then put me on hold. Time 10:50 am 12/7/2023. Listen to your recordings and see if this is how you allow employees to talk to your customers.

Sales #S521xwp

Trans #[protected]

order #[protected]

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Mr. Helpful
Los Angeles, US
Dec 07, 2023 8:58 pm EST

Hi Ms. Smith.

We couldn't be more sorry about your frustration.

Unfortunately, as I am sure you can understand, this time of year is synonymous with filled delivery slots. It's very possible that between the time you spoke with the first person and the second, the available slots for delivery had filled. Of course, that is only an assumption but, likely, a good one.

Please call back and I'm sure you'll be placed on one of the soonest delivery slots available.

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Lowe's - Vinyl flooring purchase & install Salisbury NC

Lowe's Horrific Flooring Job...Salisbury NC My Dad & I hired Lowes of Salisbury to install flooring in a duplex. We were verbally assured Lowes would do both sides by the flooring guy at Lowes before the contract was signed. The cheap vinyl quote/contract was $6,323.52 for 1300 sq. ft. Again, we were reassured by Phillip, flooring specialist, that the...

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Lowe's Bought windows 8 months ago and they were never installed. Installers keep cancelling and not showing up. I want refunded for windows

I ordered windows from Lowes in April and I finally got the right size delivered in October and no one will install them. They never show up or call and cancel every time. I want a refund for the windows and install but cant get anyone to call me back including, customer service and the local management in Glenwood Springs CO. I need this resolved ASAP!

Claimed loss: windows and never installed

Desired outcome: refund for windows and install within the next 7 days as I do not wish to pursue legal action but I will if necessary as I cant get any correspondence back from your company that completely failed my project

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Mr. Helpful
Los Angeles, US
Dec 04, 2023 10:28 pm EST

Hi Jordan.

We're sorry for your frustration.

Unfortunately, by claiming legal action, Lowe's is limited to further correspondence. Please feel free to have your attorney contact the Lowe's legal department.

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9:27 pm EST
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Lowe's - Sliding door installation

To whom it may concern, Last March I purchased 2 sets of sliding doors for my home with the installation included by your company. Both sliding doors were installed in March the 21sth. When the installers came to my house, I explained to them that the bottom of the wooden frame was rotten because the old doors were leaking. They said that hat was not...

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1:06 pm EST
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Lowe's Service

I was notified by Lowes via email that they are awarding me a $5 gift card thank you with a special Challenge code to enter to receive it. I have jumped thru every hoop they asked to receive but received nothing but aggravation and frustration. I called several times on a special phone number and got no where.They asked me for my email address then rudely hung up.Tried several times to call back and got no one answering. Lowes has done more harm than good for public relations with me in their customer service.I even stopped in while buying a refrigerator and spoke to store manager about this matter and said he sorry but he couldn't help me.Pretty sorry PR. Sincerely Daniel R Agee

Claimed loss: $5

Desired outcome: $5

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Lowe's - Dishwasher

I ordered a dishwasher, on-line, 11/27. Shortly thereafter, I received an e-mail from the installation date but without an install date. I called the installation company to find out when installation would happened. I was told, "not until December 27! A whole month for a dishwasher. I was told that they did not have a power cord and the power cord would...

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Lowe's Whirlpool washer

I bought a whirpool washer from Lowes Midland Texas. I returned it back to the shop within 10 days on 11/15/2023 because it was not working.

I was told they would not take it back because it was more than 48 hours after the purchase. There was no sign or any information about the return policies where this item was displayed. There is no way a customer can know the policy without displaying it where the items were purchased. The receipt has no information about the return policy

The store manager who attended to me lacked compassion and was very rude. I left the appliance at the customer service.
Lowe is holding onto the applicance and my money
I want to appeal to Lowes management to either replace my appliance or return back my hard-earned money.

Thanks.

Ayodele

[protected]

Desired outcome: Replace my appliance or return back my hard-earned money.

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:55 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 28, 2023 6:31 pm EST

Hi Ayodele.

We appreciate hearing from you and recognize your frustration.

Unfortunately there are contracts now in place where Lowe's is not allowed to handle the equipment after 48 hours. This does not mean Lowe's is not willing to assist in getting someone out to service your unit if, in fact, that's what is needed.

In additon to this, many locations simply do not have the space to arbitrarily store an appliance for a customer. Whereas your unit was simply "left" at bay, it's possible it is no longer there or that it may not be able to be located.

For your own protection, we'd suggest contacting the specific Lowe's you've left the unit with. Make sure it is still available and arrange to pick it up. At least, this way, you won't be paying for something you don't have.

What exactly is the problem with the unit?

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11:10 am EST
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Lowe's Lowes protection plan

Purchased a Washer Machine and protection plan in 2021. Washer Machine stopped working on or about October 4, 2023. Filed a claim with the Protection Plan department a third Party Assurant. It is now 11/27/2023 and several technicians attempts to fix washer machine it is still not working. according to lowes protection plan term and conditions they will replace if unable to fix. situation has gone unresolved. I still have a broken washer machine in my home and lowes or assurant has not backed the warranty that was sold to me.

Claimed loss: time of work over an 850 dollar washing machine.

Desired outcome: fix, replace or simply refund what was paid for the Washing Machine.

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:55 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

M
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Mr. Helpful
Los Angeles, US
Nov 27, 2023 10:10 pm EST

We are absolutely sorry for any frustration.

Assurant is a separate entity from that of Lowe's. Lowe's is happy to assist but the contract lies with Assurant.

Generally speaking, service technicians have three tries to servicing your unit. Each attempt can require two different service calls -- one to determine the problem, the second to complete the service.

Based upon those conditions, tell us how many service calls have been done and what the status is.

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10:28 am EST
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Lowe's No response to complaint from Lowes

I bought a new washer and dryer from Lowes on 10/03/2023. Delivery of the dryer was 10-19-2023. The hook-up, and removal of the old dryer was botched.

sent an email to Lowes Customer Service on 10/19/2023 and ad a follow-up email on 10/30/2023.

I also sent a letter to the manager of the Lowes store where I made the purchase, on 10/20/2023.

As of this date, 11/27/2023, I have not received a contact from wither the Lowes Customer service department or the store manager.

I guess they don't really care about their customers. I will not buy appliance from Lowes in the future.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Lowe's contacts

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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