LabCorp
Reviews and Complaints

I have received bills for both my self and my husband for services rendered through LabCorp.

These bills have been paid through my HSA. I have made multiple calls to the LabCorp billing department with the dates the bills were paid, the amounts paid and the dates funds were cashed. These payments were made through ePay - Virtual Cards.

I have documentation of the payment dates, verification that the virtual cards were processed, and confirmation that the funds were withdrawn. Despite this, we continue to receive statements indicating a past-due balance.

I have made multiple attempts to resolve this matter by speaking with LabCorp
representatives, but to date, the issue remains unresolved. I have also been informed that it may take 30 to 45 days for payments to post, yet billing notices are issued before the charges even appear in our insurance provider’s patient portal. This is both confusing and unacceptable.

Furthermore, virtual card payments require LabCorp personnel to verify and activate the transaction—meaning that these payments were knowingly and successfully processed.

On June 9th I sent all paperwork via postal mail to LabCorp. It was received on June 16th. I spoke with a representative on June 17th who said their deposits team would be looking into this and searching for the payments.

I made a follow-up call on July 3rd. The deposits team does not have the proof of payment and wanted me to send it again. I refused but provided the representative with dates the bills were paid, the amounts paid, tracking numbers and the dates funds were cashed.

Additionally, these bills are being sent to collections even though LabCorp said they would put a hold on the accounts. We have excellent credit and do not need this to effect it.

A couple of months ago I had a renal panel blood draw. The results from LabCorp came back with a very low EGFR. The score showed a 20% decrease from the same test a year ago. I commented my concerns to my doctor. He recalculated the score using the National Kidney Foundation calculator. The score he calculated showed no degradation from the previous year. I then went to an independent test site and had another renal panel blood test done. The results came back identical to the calculated score from the doctor. The work by LabCorp is incompetent at best.

It was a great relief to get my lab results just a little over 24 hours after I submitted my sample at my local Walgreens in Albuqueruqe, NM! I was put in a real bind by another lab, Pathology Consultants of New Mexico (with whom I had made prior arrangements), who failed to be open on the day I was REQUIRED to submit my sample for Covid testing so I could have surgery later in the week. But Lab Corp staff and technicians came through for me as well as my local Walgreens who collected my sample.

I understand some who have gone to a local Lab Corp to have lab work done have had problems, but their service through Walgreens was outstanding! So, I recommend if your local Walgreens uses Lab Corp for Covid testing, give it a try!

This place is a JOKE! It doesn't matter that I had an appointment, I had to wait ? hour. Why? Because the only phlobtomist working was stuck at the front desk doing walk-in registrations. The phlebotomist apologized to everybody waiting, telling everybody that Labcorp had fired all the registration staff a few months ago. The phlebotomist expressed concern that there is now only 1 person in the building in the early mornings and late afternoons and that was a real safety issue. Management told them never to tell the patients that they were in the building alone. They even suggested that we use Quest in the future! Such poor service, I'm writing a letter to the editor of the Laurel Leader. I wonder if the other location are just as bad.

I go to this lab often since the onset of the pandemic and I must say they have handled the appts without a hitch. I "always" make an appt and check-in from my car to limit the time in the office and exposure to others. It has worked out perfect. Average time in the office is about 15 mins from start to finish and I really appreciate this. I want to make a special shout out to one technician in particular, Dipti, she is a very hard worker and a great multi-taker. She wears many hats and really deserves the praise. I hope you recognize this because without her I am not sure how this office could run and stay open. I would be very disappointed if for some reason this office were to shut down.
Thank you Dipti, for taking such good care of me through a very trying time for so many!

I went to labcorp in East Orange and they stick me 6 times say that they can't find my veins and recommend if I go to another location and give me the Lady name who works with labcorp for 30 years at the labcorp in ferry street Newark her name is Ilsa oh my goodness this woman is so professional it's not funny I told her what happened at the other locations I go and she said don't will be done today, the Lady just clean the area and feel for the pulse and boom the blood start coming out in a second she is done, i could not believe it I hope labcorp paying this lady handsomely, because most of the other locations like in East Orange when they can't handle their cases they are sending it to t this lady to do it I am talking base in my experience, Ilsa thanks so much I couldn't stop talking about you today I appreciate you a lot.

Just wanted to say I went to the labcorp at 108th ave and Mcdowell in Avondale, Az. I got there at 6:30 am, they open at 7am, there were 6 people in line before me. Before they opened though, a lady came out and took our lab orders inside, which made it even faster. Once inside you registered on a computer that you were there. I was called back in about 10 minutes or so, very quickly. The tech Elizabeth was the one who drew my blood, very personable and very nice lady. I have to say I have had hundreds of blood draws because of Cancer and I have lots of scar tissue so normally a blood draw hurts quite a bit. I was actually waiting for the stick and Elizabeth said all done. This was the best blood draw I have ever had, I never felt one thing at all. Elizabeth is the best and hope you can pass the kudo's on to her, she deserves all of that and a raise also. Thanks. Dave S.

I went to a Patient First in Catonsville which I assumed Liaison with LabCorp. I got a PCR to fly on Saturday around 9:15 Am. I was scheduled to travel Monday morning at 10:45 am for Ethiopia. I was so worried since I usually do PM Pediatrics and if I go in the morning the PCR results will be there in the evening around 7 pm. My results came 4AM Monday morning. I'm happy and on my way. I would've been really sad if I didn't get it because for International travel you have to be within 72 hours. I would've been pushing it if I did it on Friday. Sometimes you have a layover in Europe and could be over the 72 hour limit so we must get it at the 48 hour mark. I hope this helps. We run a travel company and we've had cases where people get their flights 72 hours and get stranded. I did send an email to Labcorp in hopes that they could get me settled by this morning. I hoped that helped them expedite my results. The Doctor there coincidentally was from Ethiopia himself.

Whenever my parents need a blood works done we always go to Labcorp Monterey Ave Palm Desert because of Carlos and his team (Maria, Shona and Gary). They are friendly in this location at *** monterey ave palm desert ca ***. Carlos is the best. He is a nice person and very friendly. I had my Mom visit today for a routine blood works Shona was the person that took her blood and she is gentle she is a pro in this job my Mom says "no pain" she is good. All of them in this location is nice and friendly. They are all professional in this field and they know how to poke gently and painless. The reasons why my parents follow them whenever location they are. Even though they have a small space in this location Carlos Maria Shona work as a team today. In addition the employee at this walgreen location they also greet all the time you enter the store. It helps a lot to have a good vibes and good day. Happy employee means happy at work. Great work and kudos to all of you guys. Thank you so much. I am Geraldine daughter of Imelda patient of Dr Agarwal. Have a great day

Today I went to the Lab Corp in Somerset, NJ and I must admit, I was quite anxious. You see, usually when I need to get my blood drawn, it takes a long while because my veins are rather elusive and are quite good at evading needles, just like Trump is with his taxes. As I was waiting for the person to come in and do the test, I was going through all these various scenarios in my mind. My heart was racing. Were they going to stab the needle in my arm repeatedly? What if they couldn't find the vein? What if they keep me there for 3 hours? I couldn't take it anymore. I suddenly felt the urge to run out of the establishment because I was riddled with so much anxiety. Luckily, the person came in and immediately soothed me. I guess you could say she calmed my nerves (Get it? Nerves? Veins? Haha). Within minutes, she was easily able to find the vein on my left arm and draw my blood. I was in disbelief! This has never happened to me before! I couldn't believe my eyes. What a pleasant surprise this was! I knew immediately after I saw the blood leave my body that I had to write a review about this mesmerizing experience. The name of the flawless individual who drew my blood was Kamini, and I will forever be grateful for her. Her expertise is unparalleled, and she will always have a soft spot in my heart that now has to compensate for the blood that was lost. Thank you, Kamini. I wouldn't have been able to do this without your tender care and precision.

This Morning I Went For My Appointment I Kew Gardens Blood Works At 8:10 am For My 8:30 Appointment I saw A Total Of 8 Person There. No Patient Comes Go For any Blood Works. So I Inquire What Was Going On And I Get To Learn The Person That Take The Blood Wasn't There Yet. Now What should I Do I Have To Be At Work By 9am I Find From My First Experience That The Result Of Test Done Before Was Not Accurate So I Went To A Company And The Result Was Different. I Think This Company Does Not Respect People TIME And HEALT.

I moved from California to Washington about a month ago. I have been using LabCorp throughout my time in California and with the move I suggested to my doctor that we keep it that way. So, my doctor forwarded the test order to the LabCorp in Bothell.
FACTS:
On the 4th of June I was at Bothell's laboratory and presented myself for the exams. My blood and urine were collected, and I received a bag with a bottle to collect the feces and I was told that I should put my name and date of birth on the bottles.
Today on the 6th when I returned, I couldn't leave my samples because the order could not be found. After a long time, I discovered that inside the bag I received with the bottles and other objects to do the collection, there should be a paper describing my exam. I simply discarded it because I was not instructed to bring it back. But it certainly shouldn't be a problem finding my order.
After more than an hour with no solution for my case, I asked to speak with the Supervisor/Manager and then I was directed inside the lab. It was clear that they didn't want the people in the lobby to know that my test order had been lost.
Upon entering, an employee named Brooklyn asked me to see my samples and I showed her inside a plastic bag, and she tried to take it out of my hand, which I obviously stopped her.
It was then that this woman started screaming saying that I would have assaulted her and that she would call the police.
Calmly I decided to sit and wait for the police, as I had nothing to fear if Brooklynn called the police, but the receptionist (Josephine) kept trying to resolve the issue of losing my exam order. That's when Brooklyn, seeing that I hadn't been intimidated by the threat of calling the police, gave up. She lost control even more and become a hysterical person, getting totally out of control, red, gasping and walking in circles and repeating insults nonstop to my person. Several times I was forced to be blunt with Brooklyn and even rude to her, in order to try to continue the conversation with the receptionist.
After an hour and a half, I was already afraid that my samples would no longer serve for analysis, I decided to leave, leaving my phone number with the receptionist and leaving Brooklynn even more hysterical.
CONSIDERATIONS:
1. I had to discard the samples because I was told they shouldn't be refrigerated, and I already had them out of the fridge for over an hour.
2. My appointment to review my exams will be on Monday and due to the total disorganization of the laboratory, I will not be able to present all the results that my doctor expects.
3. My doctor sent the exam request (several) to LabCorp, how can LabCorp not find this request, in the past two days before I received instructions to do that exam?
4. Could it be that such disorganization only happens in the order area? Or can it also happen in other areas? Could it be that my samples were lost, and, in their place, others were analyzed? Will my results be my own or will they be someone else's?
5. Will this disorganization be in all LabCorp units in the Seattle Area or is it specific to this unit?
6. Should a person as unbalanced as Brooklyn be working with people in a health facility?
After two operations and 6 months of chemotherapy, during the next 5 years I will have to do several tests from time to time and the least I hope is that this happens in a place that I trust and that I don't need to stress more.
Unfortunately, due to all the facts described, LabCorp is neither a trustworthy nor a friendly place in my current understanding.
I hope LabCorp will review its procedures preventing more people from having the same feeling as I do today.

I began working at LabCorp right as COVID-19 began. I was hired for a Massachusetts site for second shift. Instead of company delaying my start they had me driving to a different site, in a different state, different shift everyday. This made scheduling any appointment impossible. Still, I hung in there. I was placed for 3 weeks at a location where Spanish was the first language of coworkers. I am not Spanish, I don't speak Spanish. Since COVID-19 was at its peak we just sat there for hours. Two Spanish women had bluetooth device on their ears, and were FACETIMINING their friends, speaking loudly in Spanish all day. Any sort of VIDEO Chat, video recording is strictly prohibited by HIPPA. When patients would come in they could be seen and heard discussing personal medical info by whomever was on the phone. All this occurring while I was taking an online course about work ethics, and workplace harassment. The main topic of the course was "It is considered unethical or harassment to continously speak to one employee in a language that is not understood or spoken by another employee. " when i was finally placed at my location I had to take my 1 and only break 1hour into shift because the first shift ends an hour after my start time. I was not only drawing blood, I was centrifuging, aliquoting, poring off urines, entering orders, chasing down a team of 7 Medical Assistants for specimens that i had to enter before end of my shift. Every single night I had to stay anywhere from 35 minutes to 2 and a half hours late because I was the only Phlebotomist. At beginning of my employment LabCorb did not have Phlebotomist testing people with COVID-19 symptoms. Patients were stabbed and drawn outside by another company. But when that company wasn't available I started noticing COVID-19 NASAL SWAB ordered on requisitions. When I inquired about this I was told " They only were showing 2 symptoms, so it is ok." I knew it was because drive-thru testing was not available that day so doctors would swab, then send patients who may be infected to me to draw. In the evening there wasnt social distancing, patients would be 15 deep waiting for me 1 Phlebotomist to enter orders, draw, spin, aliquot, etc. Daytime limit was 3 patients in only. When i would ask for help because I was staying too late, social distancing wasnt occurring, I was told to not sanitize after each patient, do not enter orders till after all patients left etc. So, basically cut corners so patients don't have to wait so long, but also patients wouldn't be able to see what their insurance may not cover, and what they would have to pay as patient responsibility. Extremely unethical, and dangerous. I was expected to do the work of 4 people and stay until every sample was finished regardless of only being a 30 hour employee. So I worked 39 hours, or 42, hours even though I was told " Once and awhile you might have to stay 25 mins to half hour late." LABCORP IS A HUGE COMPANY WHO TREATS EMPLOYEES AWFUL, and HAS ZERO INTEREST IN PATIENTS QUALITY OF TREATMENT. LABCORP CARES ABOUT MAKING MONEY ONLY. I finally quit after a 350 pound man came barging in my draw room while I had a needle in a patients arm complaining he had been waiting 15 minutes, and it doesn't take that long to draw blood. Of course he didn't understand or know that i had to lookup, enter, print out and explain to current patient imperative instructions on 12 stool samples she was doing later that night, before I took her blood, and had the doctor, or 1 of the 6 Medical Assistants taking the time to find correct codes for tests the blood draw would have taken only 5 minutes
And if Labacorp had replaced scanner for medical cards and credit cards as i asked many times, my computer wod not have wasted 2 minutes SEARCHING FOR SCANNER, that didn't exist.

Labcorp

5555 Reservoir Drive

San Diego

March 12, 2024

11:15 AM appointment

I had my blood draw as stated above. The staff who drew my blood was very nice. However, the way she drew my blood was very painful. Upon removing the bandage on the point of draw, I sustained a coin-size dark black hematoma. I've been using Labcorp for decades, and this is the first time that this has happened to me. The staff in question probably needs more training and care in drawing blood.

Date: 12/1/2023 Time: 11:00 AM

​The first thing he did was prop open both doors to the facility to The Charleston Ave Labcorp. It was very cold, and the air was blowing hard.

We are not out of the woods with Covid, RSV Pneumonia. I am a senior citizen and I am getting over the flu.

In addition, his demeanor, and speech was crude, short; like as if I was bothering him.

His boss, and supervisor need to speak with him, and make it clear that he is there to be of service to the PATIENT.

Be more cordial, I hope he is capable of doing that.

On 11/4 I took my daughter for bloodwork at the Stony Point, NY location. While we were checking in at the check in station, we were told that they were not receiving walk ins anymore. The person at the reception told us to go to Pomona, NY location, where there were 2 lab stations. According to him, he just spoke to his Supervisor and the Supervisor told him to direct people to Pomona. We drove to Pomona and when we arrived the check in station was blocked. I tried to explain to the receptionist that we were sent there by the Stony Point location. It was difficult because this person kept cutting me off and interrupting when I was talking. She told me Stony Point should not be sending people to her location and they were too busy to take any walk ins. She showed me the contact information for the Supervisor. I called the Supervisor and left a message. I was waiting for the Supervisor to call back. Two business days later, no call.

I had a routine urinalysis to verify I'm taking the Oxycodone my doctor prescribes for me. My Medicare Advantage insurance explanation of benefits included: Pathology Test 80307; Pathology Test G0483; Venipuncture 36415.

Total amount paid by IBX to LabCorp $259.01.

Results included Chlorphenearmin, which, so far as I know, is not a controlled substance. Also, I certainly did not have blood drawn. In addition, a routine blood test can be obtained from a private lab for well under $100.00.

Date of Service 8/21/23

LabCorp Raritan

Claim #[protected]

ID [protected]

I went to the Labcorp at 420 Rowland, Covina, CA on Monday 9-25-23. I had an appointment at 8:30 am and I kept waiting to be called in. I finally went up to the desk and told them I had an appointment. They checked my paperwork then wrote the time and highlighted it. I asked if they forgot about me since most people there are walkins. They said you'll be coming up next and didn't seem to care that almost everyone in the waiting room had been called in. I waited for 40 minutes.

A few months ago, at this same Labcorp I had done a bowel sample test. It said to drop it off at the lab, but when my husband tried to leave it off, they made him wait until they called him. They then instructed him to go and drop it in a box. He was there for 30 minutes just to drop the test off. I have been going to this location for years and don't appreciate how bad they've gotten.