American Family Care Complaints & Reviews

American Family Care / customer service

Sep 23, 2019

I have been to this clinic on 2 desperate occasions. Both times I encountered the worst customer service from rude employees at the front desk. They have been so rude that I wonder how horrible it must be to work there. If it's that bad, why would anyone work in a dump like American...

American Family Care / misdiagnosed twice

Sep 14, 2019

I brought my daughter in the office on Friday September 13 with an earache and super clogged in the nose. The doctor said it was swimmers ear and to just give her decongestants from over the counter. I then told him she's been on decongestant for over 10 days he said to continue them. I went...

American Family Care / service/staff

Sep 10, 2019

Today I sent an email to AFC regarding a Doctors note that I needed in order to drive to visit with my children whom reside in another State. Not knowing the severity/urgency of the situation I provided an "example memo" that showed exactly what was needed. The example included the FACTS...

American Family Care / fraud, lied to cheat, scam

Aug 23, 2019

On 8/21/19 Went in for a sore throat. Was advised my co-pay was 40.00 which I was aware of. Then Brittney advised me that per BCBS of Alabama that I had to put down another co-pay of 100.00 to go towards my 3200.00 yr deducible. That this 100.00 would be sent to BCBS to go on my file. When...

American Family Care / doctor misdiagnosing me

Jul 31, 2019

I was there on 7.29.19 I was seen by Dr. Borkowski who said I had "Hives" when he referred me to an Allergist, who I saw a few hours later. The Allergist said it was eczema. I have no idea how the Dr got certified to work there. How can he misdiagnose that. I even asked Dr Borkowski "are...

American Family Care / medical visit

Jul 15, 2019

American Family CareI visited American Family Care in Tillman's corner, Al on 10/22/2018 for trouble sleeping, I presented my insurance card and the receptionist asked what my reason for visiting today, she took my insurance card, I paid my co pay and waited to be called back. Never once was I told that a...

American Family Care / working environment

May 08, 2019

AFC makes you work 12 or more hours a day without a meal break. They call it a meal moment...yea right !! There equipment does not work right, they want you to use it anyways. The eye chart did not work so did not do eye exam and put down vision on a patient's chart anyways and corporate...

American Family Care / opelika, alabama

Jan 06, 2019

At my visit the Dr today he listened to my chest and said I needed to be checked for pneumonia. The phlebotomists argued with the dr right in front of me. She said she was not getting fired for him because corporate has told them not to do that test. I asked her if she thought it was a...

American Family Care / hiring process

Dec 20, 2018

I recently had an interview at the Prattville, AL clinic. The manager was 30 minutes late to the interview. I understood, things happen! Yet I did expect an apology. Did not get one. AFC has a policy that if you have any scheduling requirements at all you are only eligible for part time...

American Family Care / I am making a complaint about a recent visit to your alabaster alabama facility.

Nov 28, 2018

My name is Darlene Watkins I was seen at your Alabaster Facility Saturday morning November 24, 2018 by a female that introduced herself as Tina Marie. I came to AFC complaining of sever nasal and chest congestion I was coughing really bad I was very nauseated I had a headache I did make...

American Family Care / my debt was sold to a debt collector without my knowledge.

Nov 26, 2018

My name is Sydney Anthony and I had a bad car accident about a year and a half ago. I was in a lot of physical pain and I came into an American Family Care for help. Not only was my doctor rude and uncaring, she also failed to tell me that my X-rays would not be covered by my insurance...

American Family Care / billing

Nov 09, 2018

The billing invoice just say office visit, what exactly was done for 243.70 and 419.70 . I need a itemized statement of what was done ! Thank you ! Office visit 10/04/18 and 10/13/18 Guarantor id # 2714217 Visit # 1118961 & [protected] I have called several times over past week only to hear a...

American Family Care / billing department

Oct 30, 2018

I have never been treated so appallingly by a healthcare provider in my whole life. I booked myself into The Mt. Juliet AFC clinic on 09/27/2018 for a 'Free Preventative Physical', covered by my insurance company. The nurse told me that my treatment would be free and covered by Cigna. I...

American Family Care / getting a bill 1 year old

Oct 15, 2018

I received a bill on 10-12-18 from 09/22/2017 for 60.00 dollars. guarantor id 1232138. cant you tell me what they are billing me far 1 year later. I have bcbs. and paid my copay that day.please help me get this matter straighten out as soon as we can. my name timothy brock vist id wa...

American Family Care / service

Oct 04, 2018

I was seen 10-4-18 by doctor akalonu at Bessemer al location... he was not caring and had the attitude like he was ready to go. I was complaining of foot pain . And first thing he said was tell me what's going on the put on one glove and literally touched my foot with one finger and asked...

American Family Care / billing

Sep 20, 2018

I have spoke with two customer service people about a bill I do not owe. Each time I was told they will call me back. Neither person call back. It is on my credit report. I am very upset. They have 4 charged on my credit report. Dates 8/1/13... 1/26/13...4/3/17...6/22/17...It has gone to collections. I have BCBS and Medicare A and B I do not have a copay

American Family Care / follow up from blood work

Sep 18, 2018

On 9/18/2018 I went into the American family care on Sutton road. I signed in, paid and waited 2 hours. I watched as people in front of me went in as called which took forever since there was only 5 ahead of me. A family of 4 came in and it was obvious the staff knew them with the...

American Family Care / complaining about the service.

Sep 14, 2018

I visited the afc urgent care on 09/08/2018, and the receptionist was very rude. She spelled my name wrong completely in the system regardless of the fact I gave her my ID, and medical card. So when the tech called me a completely different name. I was very embarrassed. she didn't...

American Family Care / billing/ insurance

Sep 09, 2018

I need someone/ anyone to help resolve the incorrect coding of bills at AFC. My daughter is living in AL and I am the insurance holder in TN. AFC Urgent Care in covered at 100% after $50 copay for my insurance. However, no one can seem to get the coding correct and we continue getting...

American Family Care / completion of urgent care visit

Sep 08, 2018

I went to the Trussville, Al. location and when my visit was completed I stopped at front desk and asked if there was any paperwork to be signed or if I was getting a copy of my records for the visit. The two ladies at the desk both looked at me like I was interrupting them and with snotty...

American Family Care / tiger town urgent care in auburn alabama

Jul 20, 2018

American Family Caremy name is Amie sardinha. My email is [protected] I went to go see Dr. Greening today at your Tiger town branch. I came in with severe pain in my lower right abdomen. The doctor came in two times while I was trying to get blood drawn (which is always hard for me to do and takes a...

American Family Care in Hoover by Target / dr. kenny at afc

Jun 03, 2018

Yesterday, Dr. Kenny cost me $200! My daughter, Holly, went there after work to make sure she didn't have pneumonia, thinking it was probably costochondritis, but wanting to make sure. The doctor ended up taking 3 blood samples and said the levels of something in her blood signified a...

American Family Care / corporate billing office

May 30, 2018

My son received treatment for two ear infections back Dec. I provided insurance information, however my insurance declined the bill. The reason provided was that they were secondary insurance for Medicaid, my ex-wife insurance. The Local Office stated that they ran it through medicaid and...

American Family Care / medical care

Mar 30, 2018

I went to American family care yesterday with severe trigeminal neuralgia pain. This was the worst pain of my life. My neurologist is unavailable probably because it's Easter weekend. My attack has lasted 3 days with the most intense pain that i literally want to die. Doctor wstkin...

American Family Care / billing - getting bills for co-pay that was paid in cash

Nov 28, 2017

I went to the AFC Urgent Care on 9/23/17. Smyrna, TN location. Visit ID [protected]. Guarantor/Acct ID # 2651769. I was informed by the front desk that their debit/credit card system was currently down. She said that we could try running our debit card through, but it might charge us twice...

American Family Care LLC / uneccessary medical tests


Visited there in Feb 2012 for insomnia and stress. They ran all kinds of tests on me before addressing my reason for coming in. I am a daily runner and have been for years. They way they do it is subtle and sneaky after they have you in a room: An LPN comes in and tells me that they need...

American Family Care / patient care does not matter just money


I went en last Tuesday with a bad leg wound. Came back Friday and had to pay again for the recheck that my doctor asked me to come in for. Forgot my work note. Called back on Monday and was told I would have to come back again, pay again for the recheck so he could write it. I don't...

American Family Care / labor law breech


This company is in breech of labor laws for several reasons. No breaks for meals, employees are required to work more than 40 hrs a week. They lie to get employees and fire them for no good reason. This company is based on productivity, not good healthcare. I saw unethical practice in...