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CB Medical Services and Facilities LabCorp Technicial pulled wrong doctor's order and thus needed test was not performed
LabCorp

LabCorp review: Technicial pulled wrong doctor's order and thus needed test was not performed

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10:55 am EDT
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On August 18, 2023 I visited the LabCorp site on Gilead Road in Huntersville for an appointment for a Lipid panel ordered by my primary care physician. The technician was working alone that morning. I asked as I was sitting down for blood to be drawn, if she had picked up my primary care physician's order and she said "Yes". I asked because I also have an order from my urologist for quarterly PSA tests. Blood was drawn and I left. On the morning of August 19th I received the results for a PSA test. I immediately contacted LabCorp customer service through their "contact us" form and stated the wrong test had been performed. I did not hear from customer service for several days and when I did receive an email response it simply stated they were happy that I was able to access my test results. I used the "contact us" form again and gave a bad services review and received a phone call from someone at LabCorp who listened to my complaint and agreed it was the technician's mistake and he would cancel my $17 copay and call me back. He didn't. I contacted customer service several more times and was told it was a billing issue, it was my doctor's fault and to contact customer service. I then started calling customer service directly. I have spent hours on the phone with several customer service reps and two different supervisors all of whom said the mistake was LabCorp but someone else would have to credit my account. I was finally given the Novant LabCorp sales representative's number and told she was the only one who could remove the charge on my account. I texted her on October 12th and several days later she responded that she was submitting a credit for my account, but it might take 10 days for billing to post the credit. It has now been three weeks and she no longer responds to my text messages. I have been sending her screen shots of the weekly billing I receive from LabCorp including this week's threat to withhold services and turn my account over for collection. It has now been 12 weeks of inaction on the part of LabCorp over a $17 charge for which they admit was their mistake. I did have to have a second test performed 10 days after the wrong test was performed to get the test my doctor had ordered. That invoice was immediately paid by me.

Claimed loss: $17.53 invoice #<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: Immediate credit to my account for the $17.53

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