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LabCorp

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LabCorp Complaints Page 5 of 22

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S
6:18 pm EST

LabCorp "lost" my urine

I went to a Labcorps in Seattle, WA (1101 Madison St). After peeing in the cup, the employee asked me to sign a nearly blank piece of paper. She said the printer was running out of ink but that it would be fine that you could barely see ANYTHING on the printed forms. 2 weeks later, we find out that my urine was "lost". This is not the first mishap I've had with labcorps.

Desired outcome: I would like an apology, I would like the employee that was there to be trained better - she was clearly new. I would like the issue to be resolved so that I don't have to go take another drug screen.

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L Hillin
US
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Dec 20, 2022 4:26 pm EST

Again cutting corners by not having ink in the printer. Cutting corners is not acceptable at a lab where their reputation is what keeps them in business. It is a trickle down where management doesn't supply the office with what is needed to do their job successfully.

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B
11:26 am EST

LabCorp Lab test results

My fertility doctor told me to get Stat lab work done to check my numbers on Friday 12/2. So when I got to labcorp at the walgreens here in Islandia, long Island, the person who drew my blood was very nice but was not trained well enough in my opinion. And why do I feel this way? Because after 2 hours later, she called me back telling me she didn't take enough blood from me because one test couldn't be done as "stat". So she asked me to come back in but I just told her that I'll have the obgyn doctor draw it for me since I was going there for an ultrasound anyway. So then later on Friday I got a call from my fertility clinic saying "oh congrats, you're pregnant, your bloodwork shows it". Then 2 hours later, I get a call from them again saying "oh no youre not pregnant, I'm so sorry, the lab sent over a correct test for your hcg but they didn't report any of your other numbers for your estrogen or anything else that we requested. So we aren't sure when we can start you on your fertility medications so we will wait until tomorrow or Monday to see if your tests come back". Saturday passed and Monday passed and still no other results came through. So my fertility clinic calls me asking me to repeat bloodwork. So I went in yesterday morning at 945 to a different labcorp. Right now, my Stat labs from yesterday still haven't come back so I have no idea what to do about taking my medications or not. So I got no lab results from Friday or from yesterday back yet. I'm just extremely frustrated.

Desired outcome: An apology for some mental trauma to me would be a start but ultimately I want my lab work back in a timely fashion and to not report false positive pregnancy tests to people who have been trying to conceive for over 2 years.

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3:50 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

LabCorp Recent labwork

I was at Chattanooga Tn Erlanger Labcorp on 11-23-22 to have labs done for Dr. Parsa. After sitting in a chair; I mentioned 3 things after offering up both arms. I said my veins move, a butterfly works better and no “fishing”! Nurse #1 then grabs a decent gauge needle/ sticks my right arm at the crease. Draws 1 1/2 vials then my blood just stops. She begans to FISH …. turns the needle all over the place and in/ out. I had also told her after no fishing/ to stick me however many times as needed just no fishing. My arm started severely burned/ stinging. I ask her to remove it. She finally did, grabs a gauze, then wraps me as tight as I have EVER been wrapped. Says she’s going to have to stick me again. I repeated no fishing and butterflies seemed to work better. She used the same gauge needle on my left arm. Absolutely no blood flow! Started fishing. My arm started burning at the site and up my arm. After requesting her remove it multiple times/ I was just about to push her arm away. At 69 yrs age/ I’ve never ever experienced anyone that didn’t listen like this tech nor the pain I’ve felt and continue to have. I’m still feeling nerve pain in both arms. Didn’t have any before this draw. She called # 2 over…. she ask if I had any restrictions/ I told her the 3 above. She used a butterfly, went right in above the crease and filled the remaining 2 vials. She did tell me that I would have a bruise. I not only bruised but had a knot but she did excellent drawing but not the first female. I just noticed on my results that part of my tests weren’t completely because of the lack of blood drawn? I am attaching at least 1 picture of my right arm. I was shocked that my left didn’t bruise with all the fishing done that day. I truly wonder if she knows what that feels like. It hurts. But now my concern is what’s going on with the nerves in each arm caused by nurse/ tech #1? I have allergy shots each month and have for at least 20 years/ needles have never bothered me but that fishing does. No one needs to be working at Labcorp that doesn’t know how to draw blood. Honestly I felt like she must have had a bad day, didn’t like what I said, so “socked it” to me. That’s how I felt! I expect some answers from this. Sincerely Bette R Rogers

Desired outcome: This employee needs to be fired or go thru new training. I am concerned about the feelings I’ve experienced in my arms since her fishing expedition.

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Update by Patient R
Dec 02, 2022 4:11 pm EST

I will add: after completing my registration I heard the front desk clerk hollar back to the techs; she had a “fresh live one”…..she needs proper training too! Totally unacceptable! No professionalism!

Update by Patient R
Dec 02, 2022 4:01 pm EST

I’ve never had issues with Labcorp before but this one employee should not be drawing blood

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L Hillin
US
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Dec 20, 2022 4:33 pm EST

Let us hope that someone gets to the bottom of this and fires that first tech. I am sorry you had to go thru that.

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12:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LabCorp Professionalism and incorrect lab work drawn.

If LABCORP hadn't made error twice I probably would not write this. 1ST visit 10/07/2022 BAUGMANS LN, FREDERICK MD. I had an appt at 3.45pm. I was there just after 3.30pm. I check in and was called to front desk.Order could not be located. I explained dr conf it was received 4 days ago. She had me call the DR on a Friday, it took 10 minutes to get her the information, which she found as soon as I gave her the rec #. She said i had to wait, (missed my appt?) While i was waiting, the line was backed up to see front desk. Forgot to mention that she was on a personal call for over 30 minutes about her Mammogram. Long story short, I was seen after 4.15pm. 2nd time I had to visit LAB CORP was 10/31/2022 for additional food test panel ,that I had already paid for $300. This time I visited SOLOREX CT location. First, was told could not find my lab order and I owed $? Told her to check again. 11/7-Got lab work results back, WRONG LABWORK -totally ignored the 2ND order and used the first lab slip. This is SCARY. so now I have to drive all the way to Columbia MD to have it redone. WILL NEVER GO TO LABCORP AGAIN.

Desired outcome: The sites has to be audited. How can the wrong lab slip be used? 2nd, they need costumer service training. I will never go back. Felt like a DMV office - If there is any charges to my account by LABCORP, I want refunded asap.

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11:16 am EST

LabCorp Taking the wrong blood

[protected] 9:30 I had to get my blood drawn on this morning so I headed to the lab corp in mooresville nc across from lake norman regional medical center. I went in and checked in at the machine and she called me up to the desk to only say that she had a order for may. My doctor said they sent the order in last week. So I got my blood drawn and when I looked at my results this morning it was the wrong test. They checked me for my iron. My iron is fine. They were suppose to be checking for my cholesterol. I have very high cholesterol. It needed to be checked because I have appointments with my doctor next week to see how its doing.

Desired outcome: They were also very rude to the patients especially the older patients who did not understand how things worked.

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3:03 pm EDT

LabCorp Facility cleanliness

Your Richardson office is filthy filthy! I could write my name on the tables in dust on the doors in the exam rooms you could tell that things have been spilled and liquids leaked down the woodwork doors. Bottom of seating and armrests are unbelievably dirty / I hope this place is shut down. Pictures on walls are Grungy and soiled I will be turning this office in to the proper authorities

Desired outcome: Clean the damn place

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1:46 pm EDT

LabCorp When I have my doctor's fax over my blood order every time I go to LabCorp they cannot find it.

I have my blood taken once every two weeks. All the faxes from my doctor go to LabCorp for at least 4 to 6 testing days and they seem to always lose it. I have called left a message the past two three months and no one is able to get back to me. I just need to know if they got the fax cuz I'm not wasting my gas to drive all the way there if no one has any answers. Why don't they return calls after I leave a message.

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10:34 am EDT

LabCorp Charges that are not authorized

I am a 70 year old female that is on Medicare. Hence, Medicare only pays for a pap smear every two years. I have had abnormalities in the past, and this past summer, I had yet another minor abnormality. When my gynecologist sent the pap into Labcorp, they ran an HPV test automatically because of the slight abnormality. This HPV test was neither approved by me or my doctor ... even though the "on hold" announcement with Labcorp says that they only do what is approved. Medicare did not pay for the HPV test because my appointment was for a regular checkup. Now I am billed $204.00 for a test that I did not want nor need. They did make the adjustment ... this time ... as stated by Labcorp, but how do I just get a pap smear done without this HPV testing? I think this is taking advantage of the elderly and tests should not be performed with permission. Labcorp says it's their procedure and I believe they should change that.

Desired outcome: Please change Labcorp procedures so they only run the tests that are requested.

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K
10:01 am EDT

LabCorp horrible in office service

I have called the Sicklerville, NJ location several times, and I keep getting sent to the voicemail but no one calls me back. I can hear a person picking up and pressing a button and I get sent right to voicemail. This is so sad especially if someone needs help because they have a disability this is not right. The huge problem is, is that no one regulates these offices and makes sure that they are doing what they are supposed to do and they can keep treating people with such disrespect and disdain. If you don't have great insurance your stuck with lab Corp and it's a shame and if there is a corporate owner or someone in charge you should be doing something about this.

Desired outcome: For people to answer the phone if you're short handed then tell a supervisor, go above supervisor someone should be answering the phone for people who need help.

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11:10 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have an HSA provider who I use to make payments in my behalf from my HSA account. LABCORP charged about $100 for a lab test, and the bill was paid over 2 months ago. LABCORP started sending Collection Notices that I haven't paid. I checked with my HSA provider and they sent a FAX to LABCORP a month ago. Still another collection notice was sent again...

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10:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I forgot my password which meant answering questions regarding previous addresses and vehicles owned. Answering truthfully that none of the addresses or vehicles given as choices ever involved me ended up locking me out of my account. I complained and labcorp said I would have to send copies of documents to them before I could access my patient portal. What...

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12:40 pm EDT

LabCorp Labcorp closing offices

I have been trying to make an appointment for a lab test without success. Labcorp keeps closing offices near me. I make an appointment and then the lab calls and says that they are temporarily closed. This has happened twice now. I am unable to reach the company by phone. My doctor will only use Labcorp. What am I supposed to do? This is ridiculous!

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4:26 pm EDT

LabCorp 28 year customer frustrated!

I made an app't on line yesterday for the Beville Rd S. Daytona, FL lab yesterday for 4 pm today. I arrive at the lab to find it now closes at3 pm. The two young black woman who work at this location 2 weeks ago took 30min to get my blood drawn with only one o the patient there. The one doing the draw get all the materials for the draw ready then walked out of the room and returned 15 minutes later. I phone your customer serve # and the young lady I spoke with behaved as I woke her from a nap. I asked to be transferred as I wasn't confident she would properly address my concerns, I was on hold or 13 minutes and then disconnected!

I am severely frustrated and disappointed in both services and ability to address concerns!

Mark Rubinoff

2036 Oak Meadow Cir

S. Daytona, Fl 32118

[protected]

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9:46 am EDT

LabCorp Service by Basia in Newton NJ

This morning I went in for blood work at Labcorp in Newton NJ. A woman named Basia was working there and was extremely rude and unprofessional. I am 7 months pregnant and had my 3 year old daughter with me. I inquired about the Fresh Test for the 1 hour GTT. No one really seemed to know what I was talking about, however I had checked the Labcorp website prior to my visit and it said they offer it. When checking in, I was told that it was not available and it is my responsibility to bring it in. When I stepped in to the blood work area to get other labs drawn, I asked the tech if someone could explain to me the process so I can get it going right away as I'm already 28 weeks pregnant. She called someone for help and a woman came in to explain, followed by Basia who rudely stuck her head in and said "We don't have it. She needs to ask her doctor. Someone already told her this, this is the second time now. You need to get out of this room because we need it for other people now." Meanwhile the tech was literally putting the bandaid on me as I was showing her the Labcorp site about the Fresh Test. (I figured it would be helpful for her to know for future reference.) The tech was also taken aback by how this woman, Basia, was speaking to me. I said "excuse me." Basia stormed out and said she was getting me the number to customer service and that I had to call and take care of it with someone else. I asked her if this is how she always talks to her customers and her rationale for treating me this way was that she was too busy and her computer was down. As I was finishing up with the tech, she again rudely stormed in and shoved the piece of paper at me with the customer service number on it. It made me feel very uncomfortable as she was physically way too close and in my face. I said excuse me again and she replied in a very nasty tone, "I'm trying to help you, not hurt you." I told her I don't care how busy she is, that she can not speak to people in this manner. It's very rude and disrespectful, especially in front of my 3 year old. Anyways, needless to say, my toddler and I both left crying. There were other people before me complaining about this woman Basia while waiting in the lobby area as well. This woman should not be working in any sort of leadership role if she can not handle a little pressure of a computer not working properly. Taking it out on customers is 100% unacceptable and should be dealt with accordingly. I come this location every time I need blood work, as it is right around the corner from my house.

Desired outcome: I would like to be treated in a respectful manner during my visit. This is my community and people like Basia should not be working in such an environment that does not well suit her.

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7:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LabCorp Lab Test Results

My primary care provider, after having carefully listened to my concerns relating to physiological distress, wrote a referral for me to have lab work done at Labcorp. That labwork was completed 10 days ago, but the results are still unavailable. I'm assuming that others experiencing a similar dilemma. Never again will I go to Labcorp. It seems that this company's priorities are in need of revision because the prompt delivery of Lab Results is obviously not a priority.

Desired outcome: I seek expedient processing of lab work, like Quest Diagnostics is capable of providing.

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5:10 pm EDT

LabCorp Blood test

Went to local office for bloodwork.Punta Gorda fl think was Aug 2nd.They have no record of my visit.They took my blood and Dr prescription .Waited several days and heard nothing.Contacted customer service.They couldn't find any information.Stopped at Lab that took my blood.They remembered me but have no idea what happened.My blood sample floating around someplace ?

Desired outcome: Don't think you can do much.Total record of my visit is gone.

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3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LabCorp unable to contact lab directly also not sure which lab are open?

I have been referred to Labcorp for specific cancer urine collection, not all labs have collections but cannot find which do or do not. I cannot reach anyone by phone and do not want to drive around to each lab ( park and walk) I am disabled and very fatigued because of my cancer looking online does not help me and your crazy hours leave me confused I have had the order for 3 weeks

Desired outcome: contact and location

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10:23 am EDT

LabCorp Invoice #[protected] dated 6/24/22

I received a past due statement for invoice number [protected]. However, per my bank records, my payment in the amount of $18.99 cleared my bank on 06/30/22.

Please check your records and confirm that you did receive the payment. I paid online on 6/29/22 to doxo medical.

Thank you,

Mary Marett

Desired outcome: Confirmation that you received my payment.

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12:17 pm EDT

LabCorp Customer service

7/22/22 My son and I visited Labcorp in Media PA, 100 Granite Dr to find out at 12pm they close for lunch...THIS SHOULD BE LISTED ONLINE!...but we waited until 12:30pm, as it states they will reopen. We got out the car 12:29pm proceed to the door 12:30pm still lock, a few minutes later someone unlock the door, and went back into a room, (of course they did not open the door to see if anybody was waiting) we entered and waited 10 more minutes inside. We were the first customer. I ask "hello" Hello", a girl came out and stated it would be a few more minutes (with attitude).

More people started entering at this time...You can hear the employees talking/laughing in the conference room next to the waiting area. NOW 12:46pm both African American girls came out slowly with attitudes and began to call us.

This is disgusting behavior, if you reopen at 12:30pm, they should be ready to take care of customers with a positive attitude.

Desired outcome: Address both ladies about code of conduct, professionalism and the importance of time management without attitude.

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10:49 pm EDT

LabCorp Complaint about male and female phlebotomists.

Tucson phlebotomists Chris W, Jose, Ismael and the male that quit after he called me a drug addict. Also team leader at wilmot site was a female and her

phlebotomist nine month pregnant Alli lied to their supervisor Christina

McCulley. All phlebotomists told supervisor that they never said or did any

thing to me in the office. The Attorney General's Office and the Labcorp lawyer heard my side and supervisor is no longer working there. I was kicked out a second time after security guard falsely accused me of something I did not say.

I am on disability and Chris, Jose, the male that called me a drug addict and

Ismael are still working at Labcorp and continue to tell their manager that I

use street drugs. The female manager hung up on me as she is discriminating against me. I still take the same medication for forty one years and it has caused damage to two of my organs. I must keep taking medicine for the rest of my life and I now have prediabetes along with my first diagnosis. Since Labcorp does not give a damn about the way their employees treat their clients I am talking about Chris W. Jose Ismael, and the phlebotomist that quit while they all called me drug addict. Since I am not a drug addict I feel these employees will get fired for their own actions. I am not staying silent about the slander they have done with my name.

Desired outcome: I should be allowed to go to Labcorp because I am not a drug addict and the manager is discriminatory by listening to Chris W., Jose, Ismael, teamleader and Alli for their slander they have made against me.

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