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LabCorp Customer Service Phone, Email, Contacts

LabCorp
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1.2 20 Reviews 423 Complaints
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LabCorp Complaints 423

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10:10 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

LabCorp Double Billing

6/20 double payment was made on Invoice # [protected]. I reached out immediately when I saw this and was told to call back in a few days as they did not have record of duplicate payment. I called back on 6/23 and double payment was acknowledged. I was told that a refund would be processed and it would take 5 to 7 days for me to get the refund. I asked for email confirmation that the refund was initiated by Labcorp, I have had issues previously with billing, and was told that they do not give confirmation that the refund has been started. This is not acceptable.

Desired outcome: I would like official notification that the refund has been initiated.

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10:34 am EDT
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6/20/23 approx. 12:10 pm. Labcorp location 314 E MAIN ST STE 105 NEWARK, DE 19711 The technician that drew my blood (an African-American woman; the only tech there) was extremely non-professional. No greeting. She called my name, didn't even direct me to the chair, ask me what arm, nor made any remarks except "Date of Birth." She then proceeded to stick...

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11:22 am EDT
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Google shows this location (Providence Hospital, 6701 Airport Blvd Unit A-106, Mobile, AL 36608) open until 5:00 pm. I showed up at 4:15 pm on [protected] and the doors were closed and locked. The workers at the hospital's check-in desk, next to this new Labcorp office, told me that they are open until 4:30 pm. The doors had been closed and locked by 4:15 pm...

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1:42 pm EDT
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At Labcorp you schedule an appointment with time and dated, then on the day of appointment you arrive at the address that you chose for sample collection and register your name to the kiosk service using your ID scanned and wait to be called. Apporoxtimely 9.56am I registered into their system and my appointment were at 10am. I had to wait two hours to draw...

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10:32 am EDT
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The employee treated me like she did not even care at all. She treated the others with courtesy and respect and took her time. I was very nice to her and courteous but did not get it in return. She rushed me out with me out of her office and didn't even take my blood with the doctors paperwork provided. The doctors orders came from out of state and she...

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11:18 am EDT

LabCorp Improper courier transport of specimens

I am the Lab Tech for Rappahannock Area Health Department in Virginia. I work several different location in my district and for several months our specimens have been rejected. For example: I had 4 Lithium Heparin blood tubes that were hemolyzed by the time they reached the lab, Just Tuesday all my specimens were frozen by the time they reached the lab. I do not freeze my specimens unless test specifies. This is the confirmation number 3143-0D7B065 for the specimens that were frozen and rejected.

Desired outcome: Retrain couriers on how to transport and deliver specimens

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11:30 am EDT
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Had an appointment on Monday May 22, 2023 at 830am. I checked in on my phone in the parking lot. My phone stated the lab worker will text me when ready for me. I decided to go into the building. I just sat down in the waiting room and the lab technician came out and stated are you Laura. I said yes. Well we called your name. My phone never did get a text...

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9:58 am EDT
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LabCorp Lab tests done

On February 18th I went to the Labcorp on Stevens Forest Road in Columbia, MD. I went in with my form for my company's Biometric screening. This test is done at no cost to me due to the company's preventive care policy. Evidently, there was an old order from my primary care doctor, who has not been in practice since January of this year. No one asked them to do the test from my primary care doctor. It was old (from last year) and no longer needed since she was no longer in practice and I did not have a new physician yet. I was only getting my biometric screening done. That is the only paperwork that I submitted to have done that day.

They never asked me about the other test that was in the system. I have tried several times to contact them on this issue, but no return calls have been received. Since I did not ask them to do that screening, I will not be paying for it. it did not go to my doctor and so it is to me is Null and Void. Please correct this as soon as possible.

Desired outcome: Please reverse these charges onBill information Invoice number: [protected] Date of service: 02/18/2023 Patient name: Millicent Balance due: $29.36 Insurance carrier: Lca Choice - Uhc

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9:29 pm EDT

LabCorp Wrong test results

I have to complain the labCorp 2999 Princeton pike Lawrenceville nj , the black ladies, they did terrible jabs, they did 4 times wrong tests to me last two years ago , now they did it again , twice, are you trying to rid of my money, I showed them right test on the phone which the doctor sent it to me, they still did wrong, l believe your guys try to rid peoples of, I will contact my lawyer for the legal advice.

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4:40 pm EDT
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LabCorp Patient reporting

I am an employee of Activate Healthcare and we submit all of our labs to Labcorp in Charleston, WV. on 5/3/2023 we collected a specimen to test for a bowel situation that the patient was having but the test code was a code that Labcorp didn't perform so they contacted the Nurse Practioner and another test was added the next day which was 5/4/2023. After a couple of days of checking the website for results; 5/9/2023, we finally got a fax stating that Amelia Clark, which is me, reported 5/09/2023 an add on testing and it could not be completed because there was in proper handling of the specimen. When I called to check on this rejection by the NP I was told by a worker, via telephone, and after confronting the situation did the telephone agent admit their wrong handling and not mine. She said the "specimen was thrown out," and that was why it could not be tested, but that was just the form they sent out instead of telling the truth. I could have lost my job or anything had they not have been so understanding. The patient traveled hours to have that test and they tried covering it up and also blame me. So many people were dragged into this and they din't have to. It makes us not believe any type of tests results that ever come from that organization and if you can't trust them who can we trust. I am disgusted with them and I want them to be reported and reprimanded because since working here for 6 months there have been at least three situations that have occurred with Labcorp rejecting specimens du to their mishaps and today was the nail in the head.

Desired outcome: money settlement for slander and pain and suffering Documents can and will be provided upon request

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3:29 pm EDT
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LabCorp Operating Hours

Today I went to do labwork at Walgreens located at 11700 SW 120 St Miami Fl 33186. It was 225PM it states offices closed at 3PM.

However all machines were already turned off outside to check in. Knock on the door no answer.

Then a patient was walking out of the office and the door finally opened.

He told me that it’s too late he has to leave at 3PM will take 20 minutes to check for blood clout and another 20 minutes to process the blood that will make him leave after 3PM.

I ask him why does it states then the office closes at 3pm and the place was empty no one else was there and it stated online that you take walk-in when I tried to book an appointment online. What a joke.

Waisted time money and gas to get there before 230pm.

Desired outcome: Office should be open as posted and should received last customer at 3PM. Waisted time gas and money to get there.

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3:58 pm EDT

LabCorp Lab results

Hi, I took lab orders from 2 different doctors to LabCorp on 4-7-23. I had been told previously that if the same test is ordered on 2 different orders, it would only be run once. Not only did LabCorp run the same test for each doctor, but they came up with different results. I called and was told that doctors cannot share results, so it has to be run for each doctor and that the difference in results is because the blood had been sitting longer for one test than for the other.

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11:14 am EDT
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LabCorp 5715 7th Ave, Brooklyn, NY 11220 I'm filing a complaint against the receptionist at this address who threatened to make my test fail

I want to file a complaint against the receptionist at this address she threatened me with failing my test and when I went in for the test she was a rude racist and I said I didn't know anything and I was being mean and then when I finished the test I said you need to be polite to me and she used a racial slur and said I'm going to fail my test and I don't think she's qualified for her current job I need you to check out this receptionist

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5:48 pm EDT
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LabCorp results

I turned on my stool for testing on March 17th. My OVA parasite results are not in yet. This is absolutely ridiculous. Apparently LabCorp has not concerns for their customers. My doctor is not able to treat my condition because we are still waiting for Lab Corp. Now I know, for my next test I will choose Quest, Labcorp is not reliable. Thank you for caring about my health.

Desired outcome: Results asap

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Update by nancy sciulli
Apr 04, 2023 5:49 pm EDT

My name is Mark Sciulli DOB 10/21/1960

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9:27 am EDT
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LabCorp Appointment

Labcorp - 4704 Ambassador Caffery - Kids Speciality Building - Lafayette LA

Date of Appointment - March 22, 2023

If Labcorp opens at 7:00 a.m., then be ready at 7:00 a.m. I arrived at 6:53 a.m. as well as another lady. No one at the desk and the kiosks not turned on in order to check in. Nurse finally strolls in at 7:00 .m. Front desk girl finally gets to her desk at 7:05 a.m. and finally turns kiosks on. Uncalled for. More people arriving. These people need to be at their desk no later than 6:50 a.m.

So at 7:20 a.m. I am finally called back. 20 minutes later! Person looks like she still unsleep, rude, no smile, after she takes my blood, tells me to leave. This place is so unprofessional. Even the front desk girl is monotone and not friendly. You need to fire everyone over there and rehire people that want to work. What you have over there is not what you want representing Labcorp.

Desired outcome: I would like to see them ready at 7:00 a.m. like you advertise. Not 7:15 or 7:20. This is so unprofessional.

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3:26 pm EDT
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LabCorp ADA

I'm a disabled citizen. There is no handicap button to open the main door to the facility. Than the door to lab-corp itself has no handicapped entry or button . It is very hard to do by myself.

It seems the that is a ADA requirements and you are not abiding by them.

Could you please look in to this.

Thank you

Sherri Nosenzo

[protected]

Businesses that serve the public must modify policies and practices that discriminate against people with disabilities; comply with accessible design standards when constructing or altering facilities; remove barriers in existing facilities where readily achievable; and provide auxiliary aids and services when needed ...

ADA Business Connection

ADA.gov

https://archive.ada.gov › business

Desired outcome: handicapped button to open doors.

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3:56 pm EDT

LabCorp Devastating incorrect lab results

My 13 year old daughter bloodwork done on February 4. The lab test was testing for Turners syndrome and a few other things, the Lab Order form was written for Chromosome Analysis, Whole Blood Constitutional, Lyme total antibody with reflex, Celiac Panel.

On February 23 I received a call from daughter's peditrican asking that I come into the office so we can go over the results of that lab findings. I was told that my daughter was a 46XY and she is being diagnosed with Swyer Syndrome based on the lab findings and that further testing needed to be done along with us obtaining genetic counseling. I was told that my daughter may or may not have ovaries or a uterus and that she would never be able to have a child. I was told that she would probably need surgery to remove possible testes that may be in her abdomen and if that she did have ovaries they too would need to be removed. I did what any mother would do, that was break down emotionally and start making all necessary appointments. I began researching and educating myself on Swyer Syndrome/AIS/Intersex. This news was devastating and almost impossible to wrap my head around as a mother. Afterall I was being told that my daughter, was genetically a male.

Within a week my daughter had more blood drawn and on March 3 she had a ultrasound of the pelvis and kidneys. Within hours after my daughter having this test I received a phone call from our peditrican. I was told that Lab called her office and that the blood results were not my daughter's blood results and that the results were incorrect. She was told the lab found my daughter's blood. This was a huge error on the Lab. This was not a error at the Labcorp location during the blood draw. This was a lab error. I have a copy of the report that was sent to our peditrican. This lab error caused so much emotional devastation and unnecessary testing and claims put through to my insurance company, time lost from work for me and time lost from school for my daughter. This lab error should have never happened.

Desired outcome: I would appreciate someone reaching out to me. [protected] and for this case to be investigated.

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11:26 am EST

LabCorp Billing / credit due

My wife had lab work done on Oct. 5, 2023. There was an issue with her insurance, whereby when Labcorp processed, the policy number was not correct. After receiving the correct insurance number from the employer, my wife contacted LabCorp to have them re-process the claim with the correct policy number. This never happened and subsequently we kept receiving a bill for the total amount of $ 1.950. Furthermore, on or about early February 2023, my wife completed a from, supplied by LabCorp and submitted this with the correct policy number to have LabCorp reprocess the claim against the correct number. When we returned from vacation in mid-February, she received a notice from Labcorp that this was going to be placed into collections. On Feb. 14th, she called LabCorp, out of frustration and freight that her credit was going to be impacted and paid the entire amount of $ 1,950.00. (Invoice number [protected]).

She had told me what she had done at which time I reached out to the insurance provider, BCBS of Michigan, and they informed me that on Feb. 11th, Labcorp reprocessed the claim. That Labcorp was covered under our insurance and that our out-of-pocket cost for the services was $ 190.38.

What was upsetting at first, was when my wife was on the phone and making payment to Labcorp on Feb. 14th, they told her that the insurance number was invalid, however, they had used the forms that my wife completed and reprocessed against BCBS of Michigan on Feb. 10th.

I had sent a note originally, through the Labcorp portal on Feb. 20th, trying to articulate this problem and overpayment from our end, however, has not been resolved. On March 2nd, I called the [protected] number and started a discussion with Eunice. He placed me on hold never to return on the call and after 20 minutes, I was disconnected. I had called back and had to re-explain the situation to Nile. She was not very cooperative and told me that I had to call back at the end of March to further understand how the transaction was going to finish. I had asked to speak to a supervisor, which I was told no one was available.

The credit card authorization for the full payment is [protected], which was processed on Feb. 14th.

In conclusion, I think it was wrong that on Feb. 14th, when my wife was scared into making the full payment, that Labcorp did not communicate with her that they had reprocessed the claim on Feb. 10th with the correct information. I find it very upsetting that Labcorp is now hanging onto our overpayment of $ 1,759.62 and that it's on me to call back in another month to ascertain the status of the entire claim and refund.

We have been customers of Labcorp for many years and we have always been diligent in our paying our out-of-pocket cost to Labcorp. I feel through lack of communications with my wife on Feb. 14th, when she made full payment that Labcorp did not tell her that they had received the form that she completed and submitted and that Labcorp had reprocessed the claim on Feb. 10th. Had your employe told my wife this, she would have not made the transaction.

Desired outcome: Credit should be issued in amount of $ 1,759.62 vs 1,950 paid by my wife. The balance of 190.38 is what we owe to Labcorp.

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9:54 am EST

LabCorp Lab technician

A Read, in the New Hartford, NY, LabCorp building was on duty this am; 2-23-23 at 730 am. She was rude. From the moment I stepped foot in her area, to the moment she passed me off to another technician. Music was too loud, her eye contact was zero, her demeanor was grumpy. I have made two trips there, due to the Dr. faxing my orders and not handing them to me. I had them in a copy in an email from my doctor showing me they sent the script. Last time, I just left, this time I tried to share this script from my Dr and get my bloodwork done. This tech gave me her email, quickly and did not clarify reed or read. I sent to [protected]@labcorp.com and then said that she is not supposed to give me that email address! After I spoke up and said you do not have any reason to be mean, or mad at me. Then I told her she was making me upset. She "passed me off" having another tech come over. I was escorted to the other side of the room, to the other tech and she was kind, apologetic, & patient! She also gave me a written email: [protected]@labcorp.com. This worked out great. Bad news was due to the first girl I was late for work.

Poor timing. I have a 36 year old niece dying in the hospital and this girl cannot even look at me when speaking to me, about my script. This girl is out of touch with the real world! I have been coming to this location for over 35 years! Thank God the other tech, wish I got her name, was working today!

Desired outcome: I would like an apology.

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12:57 pm EST

LabCorp Staff shortage

I recently went to your lab corp office located in deltona florida, and was amazed to find one person in the building. She was responsible for manning the front desk, checking in patients ,doing blood draws in short she was responsible for everything in the office. Do you guys realize it’s 1 person in the office, and it’s a female. What happens if a psycho comes in @ 0630 raoes and kills her because the company is only looking at the bottom line. Lab corps should be ashamed for the way she is being treated and shoul immediately hire some else to help this young lady with the daily work. What happens if there is an emergency and she can’t get to a phone?

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About LabCorp

Screenshot LabCorp
LabCorp is a leading global life sciences company that offers a wide range of diagnostic testing services to patients, healthcare providers, and pharmaceutical companies. With over 60,000 employees worldwide, LabCorp is committed to providing accurate and timely results to help improve patient outcomes.

The company's comprehensive range of diagnostic testing services includes blood tests, genetic testing, drug testing, and infectious disease testing, among others. LabCorp's state-of-the-art laboratories are equipped with the latest technology and staffed by highly trained professionals who are dedicated to providing the highest quality testing services.

In addition to its diagnostic testing services, LabCorp also offers a range of clinical trial services to pharmaceutical companies, including central laboratory services, biomarker testing, and companion diagnostics. These services help pharmaceutical companies to develop new drugs and therapies more efficiently and effectively.

LabCorp is committed to innovation and is constantly investing in new technologies and services to improve patient care. The company has a strong track record of developing and commercializing new diagnostic tests, and its research and development efforts are focused on developing new tests for cancer, infectious diseases, and other conditions.

Overall, LabCorp is a trusted and reliable partner for patients, healthcare providers, and pharmaceutical companies alike. With its commitment to quality, accuracy, and innovation, LabCorp is well-positioned to continue to lead the way in the life sciences industry for years to come.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with LabCorp in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with LabCorp. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps to effectively file a complaint against LabCorp on ComplaintsBoard.com.

Overview of LabCorp complaint handling

LabCorp reviews first appeared on Complaints Board on Jul 23, 2008. The latest review Lack of triage protocol at labcorp was posted on May 24, 2024. The latest complaint Customer Service @ LabCorp 534 2nd Ave, Ste 104, Collegeville, PA 19426 was resolved on Jul 22, 2021. LabCorp has an average consumer rating of 1 stars from 443 reviews. LabCorp has resolved 23 complaints.
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  1. LabCorp Contacts

  2. LabCorp phone numbers
    +1 (800) 845-6167
    +1 (800) 845-6167
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    +1 (336) 436-7104
    +1 (336) 436-7104
    Click up if you have successfully reached LabCorp by calling +1 (336) 436-7104 phone number 1 1 users reported that they have successfully reached LabCorp by calling +1 (336) 436-7104 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number
    100%
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    Sales Representative
    +1 (630) 390-9399
    +1 (630) 390-9399
    Click up if you have successfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (630) 390-9399 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number
    Regional Manager
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  3. LabCorp emails
  4. LabCorp address
    1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
  5. LabCorp social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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