Menu
Register
Write a review File a complaint
CB Medical Services and Facilities LabCorp Lack of triage protocol at labcorp
LabCorp

LabCorp review: Lack of triage protocol at labcorp

G
Author of the review
11:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Friday, May 24, 2024

Tallahassee, Florida

To: Complaints Board

https://www.complaintsboard.com/new_complaint

Subject: Lack of TRIAGE protocol at Labcorp.

From: Gilmar Rodriguez-Pierluissi

P.O. Box 12801

Tallahassee, FL [protected]

[protected]

The following incident happened today at LabCorp, located at 2477 Tim Gamble Pl. Ste. 102, Tallahassee, FL, 32308, Phone: [protected] Fax: [protected]. I was the first person admitted into the lab at 6:30 AM; I checked-in the LabCorp system by scanning my driver license and was the first person called by the receptionist. The receptionist could not find my standing order so, I immediately called the UF Shands Liver Transplant Hospital. They faxed my standing order to LabCorp and the fax was received by the supervisor (called Kimberly) around 7:45 AM. Still my name was not called by a Labcorp lab technician so, I talked with Kimberly around 8:30 AM and explained to her that I am a liver transplant recipient and that I must take my anti-rejection medications at 8:00 AM (and that I was already exceeding this time-limit, waiting for a Labcorp technician to call me). Still, they kept me waiting until 8:45 AM and once again I talked to Kimberly and asked her if she understood the concept of TRIAGE. I took my medications at 8:45 AM and told Kimberly that taking my medications would invalidate the blood test, because I must do the blood test while fasting. I told her that I would file a complaint against her for gross negligence. My purpose here is NOT for her to lose her job. My purpose is to have Labcorp train their lab personnel better about the concept of triage, and that some situations have precedence over others. I would appreciate it if someone representing the leadership at LabCorp contact me, so that I can get some feedback from you to make sure that something is done about this issue. This should be an important caveat in your protocol about attending to your customers’ needs. Thank you.

Gilmar Rodriguez-Pierluissi

[protected]

Claimed loss: UF Shands will not be able to receive blood test results from Labcorp due today.

Desired outcome: I would appreciate it if someone representing the leadership at LabCorp contact me, so that I can get some feedback from you to make sure that something is done about this issue.

Confidential Information Hidden: This section contains confidential information visible to verified LabCorp representatives only. If you are affiliated with LabCorp, please claim your business to access these details.

More LabCorp reviews & complaints

LabCorp - rude 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - fraudulent billing 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - credit card charge required for guaranteed services 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - billing/insurance 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LabCorp - bad experience
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. LabCorp Contacts

  2. LabCorp phone numbers
    +1 (800) 845-6167
    +1 (800) 845-6167
    Click up if you have successfully reached LabCorp by calling +1 (800) 845-6167 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (800) 845-6167 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (800) 845-6167 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (800) 845-6167 phone number
    +1 (336) 436-7104
    +1 (336) 436-7104
    Click up if you have successfully reached LabCorp by calling +1 (336) 436-7104 phone number 1 1 users reported that they have successfully reached LabCorp by calling +1 (336) 436-7104 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number
    100%
    Confidence score
    Sales Representative
    +1 (630) 390-9399
    +1 (630) 390-9399
    Click up if you have successfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (630) 390-9399 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number
    Regional Manager
    More phone numbers
  3. LabCorp emails
  4. LabCorp address
    1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
  5. LabCorp social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024