LabCorp – Requesting my bloodwork results and given the run-around and refusing to give it to me

Requesting my bloodwork results and given the run-around and refusing to give it to me.

First email stating my portal account address does not match my address on my lab work so they can't give it to me. Yet the ones cited in the email are the exact same.
I responded by pointing out that they are both the same do they not read the email and yes to send it via email then too.
And following day and email from labcorp stating my results have now been added to my account (merged), yet when I go there, there is nothing again!