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LabCorp Complaints 423

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M
2:30 pm EDT

LabCorp Lost test sample by Labcorp

Dear Sir,

I am going through stomach complications and need urgent treatment. I have dropped a stool sampe at LabCorp facility at Middle brook Germantown MD on July 9th around 3:35 PM

It has been more than 2 weeks, did not get the result. I contacted the LabCorp customer service they could not find the sample. This is the second my stool sample was lost.

I am waiting for the treatment based only the result. I am not sure where else to complain.

Desired outcome: Need the result ASAP

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10:53 pm EDT
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https://www.govinfo.gov/content/pkg/FR-1996-07-30/html/96-19257.htm He is working under labcorp out of Texas and several other states and the testing is FALSE HE IS a fraud [Federal Register Volume 61, Number 147 (Tuesday, July 30, 1996)] [Notices] [Pages [protected]] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR...

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7:10 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LabCorp Customer Service @ LabCorp 534 2nd Ave, Ste 104, Collegeville, PA 19426

On 7/22/2021 @ 6:10am I went to LabCorp @ 534 2nd Ave, Ste 104, Collegeville, PA 19426. I walked in unknowing that we were still required to wear mask although I was vaccinated. The lady behind the desk said you must have a mask in here. I apologized and said I did not have one and that I was vaccinated. She raised her voice and ranting about people coming in the facility with out a mask. There is a sign on the door that reflects a mask. She proceeded to give me a mask which she was not happy with doing so. Continued to talk to the customer she was waiting on about me while I sat in the waiting room. I was only sitting for 2min until another lady called me to be checked in. Upon checking in I asked for the lady next to us her name. She stopped helping her customer flew her heard around the cubicle and proceeded to spell her name to me 2x. And said do you have my spelling correct. I can also spell my managers name for you. I said no thank you I have this and please note I will be reporting this for poor customer service. She proceeded to talk about me to her customer. I asked several times to please stop talking about me and to continue waiting on her patient. I then proceeded to talk to my person and explain what happen. I explained all she had to do was give me a mask. Shethen stopped what she was doing and began raising her voice saying STOP LYING STOP LYING We have notice all around you have to wear a mask. LOUD... This was extremely humiliating and unprofessional. She was not waiting on me she was with another customer and continued to provide poor customer service to her patient and continue to interrupt me from providing detail information to my representative. My lady was able to answer my questions regarding my blood work however with her interruptions.
I am a customer and my experience with how she was horrible. To be belittle and called a LIAR and be talked about to 2 other patients was uncalled for and very unprofessional.
she is working in a professional medical field. To act the way she behaved is uncalled for... She has no clue why patients are there and for what reasons they are there. I am going through some heart issues and to be screamed at about not having a mask. Was so uncalled for and the HIPPA -CONFIDENTIALITY - Talking to other customers about me. I said to her please do not discuss me to your customers.

Desired outcome: I request she be talked to regarding customer service and be educated/additional training on customer service.

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Resolved

LabCorp (Corporate) followed back up with me regarding my incident. They were extremely sorry for my experience. I was relieved that they too were extremely concerned with customer service. I agree we never know what the other person is going through, however that is no excuse at all to mistreat a customers . I am a strong believer in providing the tools and additional resources to help the individual in making them a better person along with making the company shine. - Thank you LabCorp for listening to my negative experience and turning it around to be a positive experience.

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7:10 pm EDT
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The Tucson Labcorp lost my wife's sample, and never notified us or our doctor at Mayo Clinic. It took us and Mayo over a week to finally get Labcorp to admit they can not find it. I spoke with a supervisor and she said she would look into it but never called back. This test/result was needed to allow our doctor to recommend the start of a drug my wife...

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12:12 am EDT
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LabCorp The way i’m treated by staff every time I go there

It's ridiculous when I go just to get us a blood draw for a test that I need done that I get a complete attitude from the get-go just being told "PAPERWORK!"
Then just papers thrown at me to be signed without any comments or words used and then when I sit back there to get the blood draw nobody talks I ask questions nobody answers me and treated like a second-class citizen and I'm tired of it I'm absolutely sick and tired of it every time I go into the Georgetown Road Eldersburg location this is how I'm treated every time. And I'm sick of it!

Desired outcome: Employees to be reprimanded

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11:16 pm EDT
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I scheduled an appt. online last night and received confirmation. I went to LabCorp and they didn't have my confirmation. I attempted to sign in using the kiosk; it didn't work properly. I then discovered LabCorp didn't have my orders from the doctor. I sat in the physician's office and watched him send the orders during my last visit. When his nurse...

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10:23 pm EDT
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LabCorp Driver

I was driving on Josey Ln near Beltline in Carrollton at approximately 5:30pm. The driver in the Labcorp vehicle swerved and cut me off twice. He then pulled next along side to me and started making hand gestures to me and my wife said he appeared to be very angry. This went on for about 2 miles and because I was concerned for the safety of my wife I proceeded on and made a turn on a side street to distance myself from this driver. Being that I am a LTC holder I found it best that I take a different route rather than have to confront this angry individual. Chevy Equinox Tx Lic # MYW-5808. Thia type of unrational erratic behavior should bot be allowed as it poses a great threat to public safety!

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2:18 pm EDT
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I made appointment for 3 hour glucose test by phone with Labcorp for 930am on June 26, 2021. When I got there, I checked in on the machine, which said someone would call me when it was time to be seen. At 940, no one had called me yet and so I went to the counter. I was informed that no one could do the test, as the location closed at noon. When I told the...

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11:38 pm EDT
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Discrimination from manager Chris W, Jose, mexican phlebotomist that quit and Ismael and female team leader have been discriminating against me for years. Considering I have my diagnosis for 39 years I also have my identity stolen. The supervisor Cristina McCullough denies everything that her employees are doing then after I complain she says with a shrill...

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9:33 pm EDT

LabCorp Labcorp courier bad driver

I was driving in traffic yesterday when a labcorp courier swerved out of his lane and into mine without signaling. The driver almost hit my car. Fortunately the breakdown lane was open to I was able to navigate to safety. I was able to get a couple of pictures of the car and license plate before he sped off. We were on I-287 heading East / South at the time.

Desired outcome: File complaint against driver.

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10:12 pm EDT

LabCorp Late Courier

There is a courier named Craig who delivers specimen to the UT Medical Center Pathology/Cytology department which is a LabCorp grossing lab. Craig needs to arrive by 10:15 and he does, but he just sits in his car running out his clock. He just looks at his phone and does not come inside. He prevents patients' specimen from being grossed and processed. This delays patients' results 1 day to days if this occurs on the weekend. This specifically happened on June 18th, 2021.

Desired outcome: Craig comes in when he arrives

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9:04 am EDT
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LabCorp Blood draw technician

At the Edgewater, MD facility this black technician did not follow procedure and was rude. After i filed a complaint She and her whitecoworker then filed a defamatory police report saying i threatened them. They did it to retaliate against me. These companies have our DNA and power they probably discriminated against me for being gay. EXPOSE THEM

Desired outcome: double check samples

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11:57 am EDT
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Not once but twice the technician located at your facility in Carrollton Ga. was rude and condescending to my son who was there for an urinalysis. First he asked to use the Restroom AFTER he had completed the urinalysis and she proceeded to ask him which he had to do… He told her and then she refused to allow him to use the facility and told him other...

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8:07 pm EDT
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LabCorp Check-in process and lack of contact with employees

This afternoon I took my 91-yr old father in to have a UA done. Your sign-in process was a pain in the arse and sent both our PB's through the roof! When did it become acceptable for a medical facility to not have people greeting patients and assisting with getting them signed in and ready for lab work?!? The waiting area is less than friendly and that sign-in situation is a total insult! How about your high paid CEO's take a cut in pay and you hire someone to staff your front desk? You know, like it used to be! The whole situation reeks of just another way for a corporate entity to do away with jobs and pad the pockets of the big guns! If we find there is another alternative to your lab, you can bet we'll be requesting that our medical providers refer us elsewhere! We were not the only people who were disgusted, but it's doubtful the other "older" woman will take the time to try to find out how to file a complaint online, since no comment forms are provided in the waiting areas. Staff, once we actually saw someone, were professional and kind, but you really should do something to improve your check-in situation!

Desired outcome: Change in process

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spoon and fork
Tucson, Arizona, US
Jun 26, 2021 12:00 am EDT
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Having a diagnosis for 39 years should remain a part of HIPPA Law guidance for phlebotomists. Male phlebotomists should not assume some one is sexually harassing them. Why would any one want to
come onto to anyone else that holds a needle on their arm. Can any one be so ridiculous to assume the client or patient comes back to the same Labcorp facility to come onto the phlebotomists. If I have to go to the same office it is because I live close by. Or maybe I can't ride my bike there because the hot sun makes my blood and medication boil and I can pass out and go into a coma. Really guys these insinuations and false accusations have to stop. Calling some one homeless, drug addict when the client lives in a house is
slanderous. Making judgements about Labcorp patients and saying things to their face is [censored].

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5:32 pm EDT
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LabCorp Nerve damage by Phlebotomist accompanied by Unethical Behavior

I am Pinaki Bose, a long term admirer of the esteemed Labcorp organization. This time I am writing this on behalf of my wife - Mrs. Tanima Majumder (Age : 30). Yesterday on 29th April 2021, I took her for doctor prescribed blood work in Labcorp (600 Pavonia Ave, Jersey City- NJ 07306) . At about 12 Noon, when the needle was inserted in her left arm joint, she felt like an electric shock in ring and middle finger and immediately it got fully numb. This is very much unusual as she has gone through many blood work throughout her life, but never experienced this kind of electric shock feeling and numbness. She felt like her nerves may have been damaged which led to the unusual pain and numbness. The phlebotomist mentioned that she will not take blood and asked us to leave and "go scream at home". She came back in pain and numbness on the fingers and along with that shattered by the ill behavior of the staff. It has been a horrible and badly physically painful experience. Today also she is not able to use her left arm much.

I hope Labcorp should take necessary action for this unwanted and painful experience followed by such an irrational and ill behavior. We have never expected this from a renowned organization like Labcorp. Now I am doing multiple doctor visits for my wife with the pain in left arm which has made it partially unusable.

Kindly let me know if you need any further information.

Desired outcome: I hope Labcorp should take necessary action and compensate accordingly for this unwanted and painful experience followed by such an irrational and ill behavior. We have never expected this from a renowned organization like Labcorp.

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2:28 pm EDT

LabCorp Incompetent employee

I had an appointment scheduled today for the lab Corp located in the Walgreens located at 1408 Delsea Drive Woodbury NJ. I was told by employee that she was unable to look up my prescription and than she said she tried but that it had expired 2 days ago. Upon calling my dr office this was not correct. I waited 2 hours and went back and again was told they cannot unable yo locate my prescription prescription. My dr sends another prescription electronically and so I go back yet a 3rd tine. The girl was very rude and it is clear that either she is not willing to assist me or just incapable of doing her job. However I was able to go to another lab Corp and they were able to assist me without any issues

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3:56 pm EDT
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LabCorp Drug Testing MD

I had to take a drug test for new employment and it was a nightmare. 1. On 04/25/2021, was told by customer service that a faculty performed the test on a Saturday, however once I arrived was told it didn't. 2. 04/26/2021, Found another location to go to on Monday and the information that was provided by LabCorp states that the facility started testing at 7am, however once I arrived at 13944 Baltimore Ave. Laurel, MD at 7:30 was told it didn't start testing until 10am, needless to say I have to hold my urine and had to drive all the way to Washington, DC and by the time I was able to take the drug test it was 9:46am. Because of e having to hold my urine I developed a UTI and had to go to the ER.

Desired outcome: Make sure that correct information is provided on the website.

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10:39 am EDT

LabCorp Customer service

Multiple incidents with the same employee at the LabCorp on First Colonial Rd in Virginia Beach.
I am a PA in Gastroenterology up the street from the LabCorp facility. I have sent multiple patients there to have an H. pylori stool test performed and have received complaints from 4 of them that the man at the accession desk is extremely rude and will not explain the proper method to collect the sample. When the patients have brought back their samples, they have just been told that it was collected wrong and the sample is discarded. That is not helpful to the patient or the treating provider. I have started to send people to another facility even though the LabCorp office is far more convenient for patients here.

Desired outcome: Retraining or reassignment of the employee in question

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10:37 am EDT

LabCorp Customer Service

Went for a regular blood work at the location:

5130 Duke Street, Suite 10, Alexandria, VA, 22304

From the moment I walked in it showed unprofessionalism and mismanagement. There is no way these people were trained to deal with public. The employees were yelling and misbehaving with patients.

This cannot be a way to treat customers and I will definitely ask my doctor to send me to quest of this don't improve quickly.

Desired outcome: Improved customer service

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7:34 am EDT
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LabCorp Service

Rude employee at the Thorndale, PA business. My wife got to the business about 1:40 20 mins. After it opened back up. The kiosk was not working ( a sign would have been helpful ) so after 15mins she shouts out..hello..a voice yells from the back .I'll be out in a minute. My wife has a standing order after just receiving a liver transplant the man asks the Dr's name my wife couldn't remember as she has had several on the transplant team. He asks again she says I can't remember isn't it on your screen? He says there is 3 names she says the one that you just sent it to 2 days ago he says he can't tell..?..she says send it to all 3.
Being pissed off he sends her to room 1. Now the waiting room is filled with about 5 more patients and he proceeded to check every one of them in while we were waiting. At about 2:15 he comes in to draw her blood.
I realize he was the only one working that day. But come on its his job. If he doesn't show some kind of compassion for the people maybe he should find another job.
I myself have been to this location twice both times alway an issue. I convinced my wife we will from now on go to another location to have our blood work done. The Thorndale location is really messed up..not professional one bit.
Another thing we saw that the rooms were not being sanitized after each person was finished just another person went right in...not right during these hectic times.
I really think someone should secretly should visit this location to see what we are talking about!

Desired outcome: Check it out

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About LabCorp

Screenshot LabCorp
LabCorp is a leading global life sciences company that offers a wide range of diagnostic testing services to patients, healthcare providers, and pharmaceutical companies. With over 60,000 employees worldwide, LabCorp is committed to providing accurate and timely results to help improve patient outcomes.

The company's comprehensive range of diagnostic testing services includes blood tests, genetic testing, drug testing, and infectious disease testing, among others. LabCorp's state-of-the-art laboratories are equipped with the latest technology and staffed by highly trained professionals who are dedicated to providing the highest quality testing services.

In addition to its diagnostic testing services, LabCorp also offers a range of clinical trial services to pharmaceutical companies, including central laboratory services, biomarker testing, and companion diagnostics. These services help pharmaceutical companies to develop new drugs and therapies more efficiently and effectively.

LabCorp is committed to innovation and is constantly investing in new technologies and services to improve patient care. The company has a strong track record of developing and commercializing new diagnostic tests, and its research and development efforts are focused on developing new tests for cancer, infectious diseases, and other conditions.

Overall, LabCorp is a trusted and reliable partner for patients, healthcare providers, and pharmaceutical companies alike. With its commitment to quality, accuracy, and innovation, LabCorp is well-positioned to continue to lead the way in the life sciences industry for years to come.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with LabCorp in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with LabCorp. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Overview of LabCorp complaint handling

LabCorp reviews first appeared on Complaints Board on Jul 23, 2008. The latest review Lack of triage protocol at labcorp was posted on May 24, 2024. The latest complaint Customer Service @ LabCorp 534 2nd Ave, Ste 104, Collegeville, PA 19426 was resolved on Jul 22, 2021. LabCorp has an average consumer rating of 1 stars from 443 reviews. LabCorp has resolved 23 complaints.
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  1. LabCorp Contacts

  2. LabCorp phone numbers
    +1 (800) 845-6167
    +1 (800) 845-6167
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    +1 (336) 436-7104
    +1 (336) 436-7104
    Click up if you have successfully reached LabCorp by calling +1 (336) 436-7104 phone number 1 1 users reported that they have successfully reached LabCorp by calling +1 (336) 436-7104 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number
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    Sales Representative
    +1 (630) 390-9399
    +1 (630) 390-9399
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    Regional Manager
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  3. LabCorp emails
  4. LabCorp address
    1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
  5. LabCorp social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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