I arrived very early for my appointment, needing to be at my office for my own patients. The workers at Labcorp did not have the same commitment - they arrived after 8am, their opening time, breezily saying "We hit traffic" to the 5 of us sitting on the floor in the hallway waiting for them. When we came in, they said 'if you need help, knock on the window (they have a one-way mirror window that slides, for customer service). I waited my turn, but found out when I went in that the phlebotomist was lacking one of the orders for my labwork. I asked if I could call the doctor's office, saying it would only take me a minute, but he said no, I would have to return to the waiting room. I complied, and it truly did take me only a minute - the doctor's staff told me they were faxing the order over immediately. I then sat in the waiting room for 15 minutes while the staff saw all other patients in there, let them all go, but still did not come out to me. So I knocked on the window, as instructed. There was no answer. I knocked on the door, to which there was no answer. By this time, they knew I was the only patient in the office.It definitely felt as if they were deliberately treating me in this manner, and it relates to the fact that I am of minority racial identity. AT this point, I slid the window open - there was no-one behind it, and I called in to the office "Hello? Anybody here?" A woman came out yelling at me that I have no right to slide the window, I should 'sit back down'. I then argued, saying that they were ignoring me, and did not respond to my knocking on the window or door. At this both of them started yelling at me, telling me they will call the police on me, I have not right to 'be rude', and they started calling to someone to complain about me, speaking loudly to let me know they were doing this, totally misstating everything that had happened. At this point I left, since I had to get to work, and I did not want to be further abused by them. This is an office that utterly mistreats its patients (other patients told me that they had arrive at 8am another time, to the staff arriving only at 8:30), and treats people like cattle. They should be out of business.
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Desired outcome: Staff need to be disciplined and taught to treat patients with respect.
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