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Quest Diagnostics Customer Care Service

Quest Diagnostics Incorporated

3 Giralda Farms
New Jersey
United States - NJ07940

Customer Support Phone Numbers

+1 866 697 8378 15 13
Quest Diagnostics Clinical Trials
+1 800 877 7004

Quest Diagnostics Employer Solutions
+1 800 877 7484

Quest Diagnostics Nichols Institute
Nichols Institute, San Juan Capistrano
+1 800 553 5445


Quest Diagnostics Complaints & Reviews

Quest Diagnostics / quest diagnostic east pittsburgh street greensburg, pa 15601

Melanie Marasco on Sep 15, 2017
My husband went to have blood work done on September 15th to the above location. He was told that he would have a $100.00 co-pay to draw the blood work. We contacted our insurance company and it is a 0 co-pay for in-network which Quest is a participating in-network provider. Thi...

Quest Diagnostics / the most horrible experience

Nancy on Aug 30, 2017
Trinity, FL location is not enough professional employees. Most of them give a terrible attitude to customers. I had to wait for 2 hours, after that they said I should go home and return tomorrow. Everyone's so busy with no one know what. I thought you worked there for clients, no? I only...

Quest Diagnostics / refund on an overpayment

Edward Carla Nelson on Aug 28, 2017
Your phone tree was impossible to get through so I am writing you in hopes you can help me. Regarding account number:0000004691020891 Pt: John R Hancock BD 3-23-25 Overpayment on 7/29/17 posted 8-3-17 amount $263.91 My Dad passed away July 24, 2017 and in the trying to get his estate paid...

Quest Diagnostics / billing

Jeniffer Lorenzo on Aug 21, 2017
Bill for lab work by Quest Diagnostics Opened a letter today stating it was a 4rd.notice from Quest Diagnostics, it is a bill for the amount of $694.77 for lab work that was denied by my insurance, and not authorized by me either. I've been trying to follow a claim with my previou...

Quest Diagnostics / service

Patricia Flanery on Aug 16, 2017
On 9/16/2017 at approximately 4:20 p.m. I arrived at the Quest Diagnostics lab located at 150 E. El Camino, Sunnyvale, CA for a blood draw. I had an appointment with my PCP who ordered the blood test. After my appointment I went straight away to Quest. I asked the phebotomist if I was too...

Quest Diagnostics / delay in reports

Dineshsorkhi on Aug 6, 2017
Dr. Sumit Dutta, Managing Director, India This is to inform you about your pathetic services in lab A-17, Info City, Sector 34| Gurgaon, Haryana 122001 INDIA . Its been five day that i have not received pending reports against my Request/Order No 2225856 in name of Rekha Mohan. FIRST THING...

Quest Diagnostics / guild building, norwood, ma

patientparent on Aug 4, 2017
Date of incident: 8/4/17 3:00 pm. I brought my daughter in to have her regular blood draw. She has regular draws every few weeks, a standing order in the system, and has done so for about 10 months. We walked in to a quiet office and were the only ones there besides the woman at...

Quest Diagnostics / bad blood draw, left a very largemark on left arm, had to see a doctor

lazmarin on Aug 1, 2017
July 31, 2017 Plebotomist drew blood from vein on left arm it bled profusely after then overnight turned into a big discolored streak, I saw my physician today and was sent for an ultrasound to check if there was a possibility of a clot. This employee is obviously not qualified. the location i...

Quest Diagnostics / lack of instruction; lack of availability to get instruction

Buckyball59 on Jul 30, 2017
I am in the hospital right now, so I am afraid I do not have the details such as the lab order. Upon returning home this week, I will be able to provide those. This complaint concerns a visit to quest diagnostics Lab which is now the ONLY available lab in the town of Bellingham...

Quest Diagnostics / pathology lab work

Feleciah on Jul 28, 2017
This complaint is for the New Braunfels TX location. I work in SA and had labs sent to this office. I had attempted to call the office from 1pm-155pm (callomg almost every 5 mins to get ahold of someone). She finally answered and said she had them and she was working alone. I said I would...

Quest Diagnostics / blood draw on 7/24/2017 at 3000 dixwell ave

Shirlene Wilcox on Jul 27, 2017
I had a 11:30 am appt. Then the blood draw on my left arm began. When she inserted the needle extreme electric like pain hit my arm. I screamed "get it out, get it out" and the tech, a young black female, removed it. She said I almost got her stuck. Another tech drew my blood in right arm...

Quest Diagnostics / breach of patient privacy and hipaa by their employee marina noble

Azganoush on Jul 20, 2017
How can you trust a business, if it allows a CRIMINAL woman an access to the patient records and tests? That criminal is Marina Noble (former Marine Mkhitaryan, DOB 06/02/1966), an Armenian immigrant who has hardly survived deportation, and now residing in 4 Repton Circle, Apt. 4101...

Quest Diagnostics / taking of urine

Vernita Brown on Jul 17, 2017
When taking urine clients should be for warned as to the procedures. It appeared that I didn't give enough urine. It was then that I was told that I would not be able to leave the office for any reason until I produced enough pee. No you cannot go buy soda, food or even walk around to help...

Quest Diagnostics / complaint about front office staff at quest lab in la palma

Nasreen Ali on Jul 12, 2017
This morning I went for my blood test to 7872 Walker Street, Ste 102, La Palma CA 90623-1748. The lady by the name of Sharon was extremely rude when she was talking to the patients waiting there. Here tone of voice was not very polite at all. She was very off hand and downright rude when...

Quest Diagnostics / driver of a quest diagnostics vehicle

jddvcruz on Jul 11, 2017
On July 10th, 2017 around 6:30 pm the driver of a Quest Diagnostics vehicle #30698, failed to make a complete stop at the intersection of Anza Ave. & Banning St. in Lehigh Acres, FL. At this intersection there is a stop sign on Anza Ave. going South and North, which would give vehicle...

Quest Diagnostics / phlebotomist error

RossW56 on Jun 25, 2017
The phlebotomist did not do the blood draw properly. He did not have a badge during the blood draw, I requested the butterfly needle, and he refused to oblige my request. The phlebotomy tech tied off my arm with the rubber tourniquet, he began slapping my arm to get the vein to come to the...

Quest Diagnostics / service for customer with baby

Tricia Kush on Jun 16, 2017
I made a specific day appointment through a link I was emailed through my job. It did not specify a specific time so I gathered my 11 month old in the morning, waited 45 minutes, asked how much longer because my baby was getting impatient running into his lunchtime/naptime now. Theuy would...

Quest Diagnostics / customer service

Rej99 on Jun 5, 2017
My drs order was faxed to your w sahara lab in las vegas. I called monday morning to confirm they had it. I then went to the w rainbow lab to get the blood test done as w sahara was booked up until friday, the end of the week. The person that was on the counter at w rainbow was not only...

Quest Diagnostics / quest diagnostics/ lost patient blood work & medical files

kylieangel11 on May 23, 2017
I am complaining about the quest diagnostics in Leechburg, Pennsylvania on Hyde Park Road. This location is a bit of an out of the way drive for me, but is the only one out of my way closest, so I had to drive out there due to my doctors office requesting a specific lab test that wa...

Quest Diagnostics / failure to provide drug screen

Fishman1963 on Apr 7, 2017
My name is Mr. Lee Arthur Hickman. I went to the Quest Diagnostics lab at 10680 Jones Road suite 200 in Houston, Texas. I was hired today by Performance Electric Company and they use Quest to do their drug screening. When I arrived at the clinic and was escorted to the restroom by one the...

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