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Quest Diagnostics Customer Service

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Quest Diagnostics Inc.

500 Plaza Drive
Secaucus
California
United States - 07094

Customer Support Phone Numbers

1866 930 3718(Canada) 3 1
+1 973 520 2700(Head Office) 11 11
+1 800 877 7004(Clinical Trials) 1 2
+1 800 877 7484(Employer Solutions) 0 2
+1 800 426 4702(Nichols Institute, San Juan Capistrano) 2 1
+1 800 421 7110(Nichols Institute, Valencia) 0 2
+1 800 336 3718(Nichols Institute, Chantilly) 1 1
Plus

Quest Diagnostics Complaints & Reviews

Quest Diagnostics / outstanding service @ melrose ma quest diagnostic office

Im
Jun 13, 2019

I visited the Melrose MA office at 12:15PM, with my spouse (whom needs a wheelchair to move about) for a 12:30PM appointment. Exactly at 12:30 George Patino opened the door and asked us in. We went through the electronic register and immediately went into the small but efficient exam room...

Quest Diagnostics / quest diagnostics front desk complaint

Ki
Jun 03, 2019

I arrived at the Scotts Valley, California Quest for a CBC test ordered by my internist who is with PAMF - Sutter. As the Scotts Valley facility was closer than PAMF to where I live, and I had to fast 12 hours for the test, my doctor gave me the option to go to Quest in Scotts Valley...

Quest Diagnostics / bad driver

No
May 29, 2019

On Wed May 29, 2019, I was legally parked in Manhattan on 3rd Ave between 92nd and 93rd St. Upon returning to my car at 1:45 PM, I encountered a Quest Diagnostics vehicle with NJ plate XDZ-N41 (vehicle # 75975) double-parked with hazards flashing with no driver inside. I located a NYC...

Quest Diagnostics / employee

Ti
May 20, 2019

I went to the Quest lab at 7459 state Road 52, Hudson, FL 34667 to get blood work that was requested by my PCP. while getting blood work she went to look for a vein. For my own sake I like to watch cause that makes me more comfortable. As I could see the vein in the arm she had to poke me...

Quest Diagnostics / billing. invoice# 632918772

Mu
May 09, 2019

My annual exam is supposed to be of no cost to me. It was coded correctly at my doctors office as I got no bill from them. Florida Blue also says it was coded correctly. Quest Billed me $71.68 which I payed to avoid going to collections. Please refund my money. Also, I was dissatisfied with Quest...

Quest Diagnostics / billing for blood test

El
May 08, 2019

Dear Sir or Madam: I recently received a bill with charges for my blood test. I used this laboratory before for many years, so I came to your company to get tested again. As I understand it, Quest Diagnostics no longer accepts Horizon Blue Cross insurance, in which I am currently...

Quest Diagnostics / after 17 days doctor does not have lab report yet

La
May 08, 2019

On april 22, 2019 i visited quest at 3186 village dr, fayetteville nc to have blood drawn and submit urine sample. The doctor's office that requested the labs is downstairs from quest which is on the 2nd floor. I need those labs for another doctor appt and after 17 days no one has been...

Quest Diagnostics / service

Li
May 08, 2019

I visit the same location all the time. It is usually on a Saturday which now I regret. Just in general conversation I asked the young lady if she always worked on the weekend. She explained to me that she had to work every other Saturday and that her coworker worked the opposite...

Quest Diagnostics / being denied a blood test due to not having received new medicare card/number

Ra
Mar 23, 2019

I made an appointment for a blood draw per request of Dr. Timothy Tolan for the time of 8:30 am on March 22, 2019. I arrived prior to this time, checked in on the online keypad and handed the clerk my paper request to the clerk. They took pictures of my Old Red, white and blue Medicare...

Quest Diagnostics / driving behavior

Vi
Mar 20, 2019

At approx. 6:25pm Driver driving vehicle number 33628 out savannah GA area, was in a left turn lane to turn on to the I95 northbound in Richmond hill GA, intersection HWY 17 iI95 Northbound and driver decided to cut off a motorcyclist with only 30 feet or less of room causing the...

Quest Diagnostics / drug screening

Fa
Mar 17, 2019

My pain management doctor told me in order to keep her license to dispense pain medication I must have routine drug testing by federal law, my insurance did not pay for this and Quest charged over 1, 000 dollars each time. I looked on there Quest direct website the test was 99.00, they...

Quest Diagnostics / bloodwork being handled incorrectly

Ka
Mar 13, 2019

On Thursday, February 28, I was sent to Quest Diagnostics location, 201 S. Buena Vista, Suite 125, Burbank, CA 91505. Upon arriving, I followed the instructions and soon the person came from the back to get me and two others. I felt like herded cattle. The woman (who didn't give me her...

Quest Diagnostics / employee named rachel

Am
Mar 08, 2019

The employee named Rachel at Quest Diagnostics is NEVER there at opening time (8am). She is the only employee at this location and she opens the doors everyday at 8:30 when she walks in. She closes early for lunch and opens late after lunch. She closes the door everyday at 4:45 instead of 5:00. I...

Quest Diagnostics / driver

Sa
Mar 06, 2019

Hi, I was driving north bound on I95 in Bridgeport CT behind driver 75674 during normal rush hour stop and go traffic. The car was swerving back and forth in the middle lane tailgating the car and box truck in front of it...the cars that were in both lanes next to it did not want to drive...

Quest Diagnostics / glucose test

Ro
Jan 26, 2019

I made a appointment two weeks before January 26 2019 online at the 1700 S Lucerne Terrace, Orlando, FL 32806 location. For 7:15am I've arrived at 7am. So when they called me in they immediately said We can't do the test we close at 11AM I was furious! Because that's the reason of making...

Quest Diagnostics Oaks 01/11/2019 / sloppy procedures

Bo
Jan 11, 2019

The phlebologist was not ready to do the procedure seemed totally unprepared kept opening and closing the cabinet drawing looking for bottles where the hell is the rack with bottles. Touching surfaces it not allowed for in a procedure. I guess you don't ever wash the hands even if you were...

Quest Diagnostics / overbilling for people without insurance

St
Jan 02, 2019

I had labs drawn in September of 2018. To my dismay, the insurance I had refused to cover some of them. I didn't realize at the time that the prices Quest gave me if I had to pay out-of-pocket were ridiculously over priced and unfair. They will not negotiate the pricing either. IF YOU ARE...

Quest Diagnostics / fraudulent billing

Da
Jan 01, 2019

Quest continues its fraudulent billing practices. Recently I received a collection notice from Quest for over $1, 300. I had made a co-payment at the counter when my physician referred me in for blood work. BlueShield Ca had already settled the claim. Now, I am being billed for another...

Quest Diagnostics / driver

Mo
Dec 22, 2018

This evening I was driving home and the driver of vexhicle 75431 ( didn't get plate) was driving very recklessly. This occurred in reading Pennsylvania merging onto rt 222 and then again on rt 222. The driver accelerated toward me as I was merging into traffic I swerved back into side of...

Quest Diagnostics / unethical behavior

Va
Dec 04, 2018

Cynthia, a home lab collector, was extremely disrespectful and rude. After having a heated confrontation with her, she purposely sabotaged my urine by throwing it away. I filled a urine cup over the tempature line, up to 30ml in fact. I requested she submit to the lab because I knew she...

Quest Diagnostics / blood draw

Dm
Nov 26, 2018

My daughter went to the quest diagnostic center on Azusa and Colima in hacienda heights Ca. On NOV 26. I advised the phlebotomist she had blood drawn in right ante cubical earlier in ER dept and the left ante cubital dhe had blood drawn 2 weeks earlier and it was and still very sore. She...

Quest Diagnostics / unethical behavior/double billing

Ka
Nov 16, 2018

Went to my appointment and waited over an hour and finally was told they did not have any orders from my doctor. I went home and called my doctor who immediately faxed over the order so I would be good the next day. I went back and the next day and told them the doctor had faxed the order...

Quest Diagnostics / billing blood work improperly

Ca
Nov 13, 2018

Blood drawn in January 2018- confirmed Quest labs in Bethlehem, Pa was in my network for Highmark BCBS. Confirmed again in the office when I provided my insurance card to the tech. Since then, I have been receiving bills stating that my insurance denied and I am responsible. I have called...

Quest Diagnostics / reports not sent to doctor or myself - negligence

Be
Nov 08, 2018

November 8, 2018 Complaint regarding negligence in forwarding lab reports I did blood collection at Quest on 26th Street in late October. I was told this was enough time for the analysis report to be completed and sent to my doctor and filled out a form for a hard copy to be sent to me...

Quest Diagnostics / lab tests

Jp
Oct 24, 2018

The quest diagnostics website is absolutely the worst of the worst, and quest's customer service is non-existent. It is obvious that quest does not care about its customers/patients. Forget trying to contact quest by telephone — that is, unless you want to pay a bill. Quest does not provide...

Quest Diagnostics / could not get my results but got the bill

Vi
Oct 22, 2018

Lab work done in March, my doctor could not get the results because the lab work could not be found and I could not get the results but I got the bill over and over. I finally paid the bill and spent an hour on the phone to get the results to take to my new doctor. I was told that I would...

Quest Diagnostics / pre-employment

Sh
Oct 17, 2018

This company needs to be investigated for discrimination. I applied for a position with this company a few months ago, and was offered to be interviewed TWICE, only to find out that I would not be considered for the job. I'm not upset that I wasn't considered for the job, however, I am...

Quest Diagnostics / poor customer service/hippa violation

Ka
Oct 13, 2018

This morning 10/13/18, my 9 year old son and i visited Quest Diagnostic located at 970 North Broadway in Yonkers New York. My son was anxious about getting his blood drawn as many children his age and younger are.We were paired with Deanna one of the phlebotomist on staff. When we walked in...

Quest Diagnostics / unlawful termination when they told me take month off n fired me no reason 2 weeks in

Oc
Oct 09, 2018

I worked for quest diagnostics through lina courier service in california ca 92243 I was a victim I was arrested for five days for false domestic violence not under my behalf and I was held under my will for five days approximately and they had told me they were going to give me a month...

Quest Diagnostics / service

Le
Oct 08, 2018

Saturday, October 6th, I waited about an hour to get called back at the Naples Health Park location in Naples Florida. I did not have any paperwork as I had seen my doctor very late on Friday and they were to fax it. Well, that location did not have it. Not blaming Quest For that. But an...

Quest Diagnostics / phlebotomist hit the nerve

Sa
Sep 27, 2018

On 09-20-18 I was sent by my Doctor to go to a Lab for blood work. I had another Doctors appointment the same day so I decided to go get my blood work the next day. The next day I went to a Quest Diagnostics near me (3014 37th St, Astoria, NY). I arrived around 3 pm, the technician asked me...

Quest Diagnostics / phone service just hung up and/or transfer from one place to another

Li
Sep 26, 2018

AFTER five phone calls asking for Insurance question on SEpt. 26, 2018 9:05 last call. Two days ago it was easy to contact the above department, but today it was ridiculously impossible. Every representatative told me to wait and then transferred me and the last one that didn't even...

Quest Diagnostics / unsanitary environment during blood work

Je
Sep 25, 2018

My husband went in for blood work at the Long Beach, CA location on Downey Ave at 7:30am. He was called at approximately 8:25am. The man doing the bloodwork was sniffling and rubbing his dripping nose while inputting my husbands information and the the worker grabbed gloves to proceed to...

Quest Diagnostics / pre employment drug screening

Br
Sep 10, 2018

I registered for quest diagnostics to take a pre employment drug screen. I walked And the tech did my test registration and requested a sample. I had issues with the first sample, which was not a valid sample and could not be used for testing. I offered to re-test, and was denied the...

Quest Diagnostics / check in @ quest office

Ca
Aug 31, 2018

My daughter (Angelique Rodriguez and I went to the 40 Temple St. New Haven CT. Office 8/31/18 @ 8:30 -9:15 am. About 6 people checked in and ended walking out. One patient had an appt. Every time someone tried to speak to the attendant she would tell them check in first. She wouldn't...

Quest Diagnostics / driver

To
Aug 24, 2018

One of your drivers needs almost hit me on I-25 in Colorado. We both got off at the Hampden exit and I gave him a dirty look and he started yelling ugly bitch at me. He then proceeded to weave in and out of traffic putting others in danger. This was at 6:33pm on Friday 8-24-18. Vehicle...

Quest Diagnostics / driver 11658

An
Aug 14, 2018

Almost caused an accident after getting off I15 northbound at the pleasant Grove exit. Cut off a line of traffic, slammed on their brakes, then flew into the left turn lane almost hitting the car in front. Car was number 11658 if this is seen again we will be calling the local police...

Quest Diagnostics / trying to extort money from patients

My
Aug 12, 2018

My regular dr. Uses quest labs when his own lab people are out or when they call in sick and no one is available. He's sent me to them 2 times before. The first time was about three years ago, and all I did was walk in, tell them my dr. S name, they took blood, and I walked out. No mu...

Quest Diagnostics / unethical treatment

Di
Aug 01, 2018

I went to Quest Diagnostics in Sarasota, Florida last week to have my blood drawn pursuant to my doctor's request. I made an appointment online in the morning since I was fasting. I arrived at Quest, signed in and waited until I was called. I was called and told to go to Room 3 where my...

Quest Diagnostics / bills

An
Jul 30, 2018

My name is Anrio Charles. I live at 15421 Long Cypress Dr Ruskin Fl 33573 Invoice number 5092150806 and Lab code TAM Invoice number 5788292396 and Lab code TAM - I'm writing this, to notify you about this concerning bill that I have received. There are false allegations implying that I had...