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Quest Diagnostics
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1.3 483 Complaints
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Quest Diagnostics Complaints 483

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10:10 am EDT
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Quest Diagnostics Test Results CRP - Normal Value

Good morning.

I am writing again asking for Quest’s assistance in gaining an understanding on situations where Quest uses a different “normal value” for a lab test result than what I find as “normal” in the medical literature. My first contact with Quest was September 23, 2014.

On July 20, 2024 I had blood drawn at the Quest patient center in Torrington, CT. When I received my results for C-Reactive Protein, the level reported by Quest was 7.6 mg/L. The Quest website says that the normal value is

Desired outcome: Explanation of the relationship between a normal CRP of 0.3 mg/dL and

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A. Pfannerstill
Oct 02, 2024 7:38 am EDT
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Contact Quest Diagnostics’ customer service or patient support, referencing your blood test from July 20, 2024, at the Torrington, CT location. Ask for clarification on the "normal value" range for C-Reactive Protein used by Quest, especially in comparison to medical literature. Provide details of your prior communication attempts since September 23, 2014, and request a clear explanation. If they do not respond, consider consulting with your healthcare provider for further insight. Keep a record of all communications for follow-up if needed.

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7:11 pm EDT
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On 08/12/2014 my wife and I had a 12pm appointment for blood work at the Quest at 10001 S. Eastern Henderson facility, my name was called and was escorted to a draw room 2 Viles of blood, and a cup of urine was collected from me. My wife was called back and blood was drawn form her. she received a e-mail as I did from Quest stating our results were ready to...

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1:20 pm EDT
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I go to Quest Diagnostics in Ct at 135 Storrs Rd. Mansfield, Ct. Yet they consistently send the claims to Illinois and my insurance then denies it because I am not covered in Illinois, which should not be a problem, since I did not get it done in CT. I even tried to correct it last time I got my lab work done, in person and they deny they are doing it and...

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Is Quest Diagnostics Legit?

Quest Diagnostics earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Quest Diagnostics to be a trustworthy company. Although there's a 7% resolution rate for customer complaints, which deserves attention, Quest Diagnostics is known for their high standards and safety. If you're thinking about dealing with Quest Diagnostics, it's wise to check how they handle complaints.

We found clear and detailed contact information for Quest Diagnostics. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Questdiagnostics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Questdiagnostics.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Questdiagnostics.com you are considering visiting, which is associated with Quest Diagnostics, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Quest Diagnostics is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Quest Diagnostics as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Quest Diagnostics website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Quest Diagnostics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 483 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Quest Diagnostics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:01 pm EDT
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Quest Diagnostics Delay of results, lack of follow-up

Quest labs results delays causing significant negative patient care.

Pt: Virginia Klaas

lab drawn 6/13/24

request for results filed on-line via the quest portal 6/19/24..still now answer or results by 6/26/24

because of the critical nature of the diagnosis, the patients MD had to do additional testing without the benefit of these tests.

Attempted to call Quest via help-line..message said wait longer then 40 min.

Called later in the day, the customer service agent said she could not help.

Claimed loss: cost of test

Desired outcome: 1)Quest addressed operational issues2) refund of service fees for 6/13/24

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F. Ferry
Jun 27, 2024 3:49 am EDT
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Virginia, you’re dealing with an inefficient system. Forget waiting around for these delays. Your health is too important to be at the mercy of subpar service. Push your doctor to use a more reliable lab for future tests. Always demand better service because you deserve it. If the current provider can't deliver, it’s time to find one that can. Don't settle.

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3:57 pm EDT
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Quest Diagnostics Billing / customer service

As we journey through our IVF process, Progyny insurance has been instrumental in coordinating our treatments and tests. While other providers seamlessly work with Progyny, our recent experience with Quest Diagnostics was disappointing. While my own billing inquiry was swiftly resolved, my wife encountered unprofessional conduct when attempting to address billing matters, leaving her emotionally drained. Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest Diagnostics and feel compelled to advise others against utilizing their services, as their customer service failed to meet our expectations.

Claimed loss: 5 Hours lost dealing with constant hang ups from rude customer service.

Desired outcome: Accept the Authorization code provided by our insurance company Progyny.

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1:30 pm EST
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Arrived more than 15 minutes prior to appointment. Next client arrived after me, he stated he did not have an appointment. Technician came out and looked at us both, and said I'll take you (pointing at the person without the appointment). This is contrary to their stated policy. I was called in after him, by same tech, this was for a drop off of...

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6:23 pm EST

Quest Diagnostics Online scheduling

They say “no more walk-ins” but make online appointment setting impossible. Happens each time I need. Bloodwork done: Fo to Quest site, choose location, select time that THEY show are open, then get message “ time u selected not available” You can select 100 positions THEY SHOW AVAILABLE and get same result. This will happen for at least three weeks ahead, or until your thumbs give out from typing. Cannot be done. I’ve been told for a year that “is a problem we’re aware of.” A year later, I guess they’re still aware.

Desired outcome: Let me make a damn appointment.

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3:01 pm EST

Quest Diagnostics quest diagnreps.n ostic billing

bill i have to goThey send you invoices you can't open. invoice code never available. the phone system keeps you n hold for never. no emal contact.

my tecenyt bill camein a program i can't open.

every cali have to go through phone system , which is imposible.

quest lacks customer service, ever bill i have to go through crap to pay it. poorly trained

Desired outcome: a bill n a format ii can open with thee proper information

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12:27 pm EST

Quest Diagnostics Lab work billing

I am not insured currently. My doctor ordered 6 tests. Shortly thereafter I was horrified to find my bill at almost $700.00.

At walkinlab.com, you can order specifically LabCorp or QUEST DIAGNOSTICS tests yourself. Had I known I was going to be robbed, I could have paid the cost of $233.00 total for ALL of my tests. This does not include the additional discount offer of 10% off of that total.

The response from the very rude "customer service" person at QUEST DIAGNOSTICS to explain the reasoning behind why I am being charged almost THREE TIMES the amount of the tests ... is that the doctor ordered it. This does not make sense at all. He ordered it for me. I would have gladly ordered it for myself had I known this was going to be the result.

Additionally, I have had these very tests semi-annually for YEARS with insurance and without, always through a doctor and have NEVER seen this outrageous pricing.

Terrible and unethical business practices.

Claimed loss: $447.53

Desired outcome: They update the billing to reflect the online pricing and I pay the rate advertised online.

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8:57 am EST
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I came in to drop off specimen, but was told I had more bloodwork to do which was fine. The worker I got today thats working in room 10 today was a bit rude and kept cutting me off while I was talking. I stated to her I had a copy of my insurance information, due to the lady having a issue last week pulling it up. She cut me off stating shes not billing etc...

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3:06 pm EST

Quest Diagnostics quest lab bill

culd not get my information. my name was put in wrong. i ws given hages don't owe. no customer service. rude.

impossible nilling system vcan't thhe code you need.

always somethng wrong. poorly manged com-p0any. untrainned workers.

inposible to get through on the phone.

they mess uphills, trhinkingt you pay it.

got the bill dec 29 th. it was the wrong biilll,n. my name was put in wrong

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11:33 pm EST
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Quest Diagnostics Avoid Sarah

2600 Oxnard Quest. There is a large, very unpleasant, heavy-handed rood, nurse named Sarah and I advise everyone to avoid having to be under her needle. I’m a compassionate person and I’m sorry she doesn’t have plans for her birthday or Thanksgiving but it’s like she took that out on me and left my arm completely swollen and hurting, still over 7hrs later.For one vial of blood. Mind you two days prior. I had to give six tubes of blood which was taken by a wonderful, kind, sweet nurse named Jessica. Blood makes me crazy and I let both nurses now prior to my injection. Tell me why when I open my eyes, she has the blood sitting right in front of me this Sarah person who helped distract me by telling her unfortunate no plan life. Just take care of yourself and your loved ones and avoid her. A large nurse name, Sarah.

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9:43 am EST

Quest Diagnostics Billing

We have been in communication with Quest Diagnostics for over a year now. When I get blood work done, Quest will mail a bill to me. Upon receipt, I pay the bill via online banking. Then, I will receive a bill from Quest saying my account is past due. I go to online banking, print out a copy of the check (Proof of Payment) and mail that copy along with the past due notice to Quest. This process happens every single time I go for blood work. Then, out of the clear blue, Quest mailed a check to me for $15.00 on 9/6/23. On my next visit to the lab for blood work, they told me my account was past due. I have previously filed a complaint with you on November 8, 2023, complete with copies of the correspondence with Quest requesting a full audit of my account but have not heard from you. Please respond to via e-mail at [protected]@comcast.net. Thank you.

Desired outcome: Resolution.

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10:37 am EST
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Staff at the Azle industrial Ave. unprofessional employee. She came and said” someone wit the last name that starts with “S” I understand my last name difficult to most people but I have a very easy first Name. She had bo idea of my first name either” she ask what’s the first name . She did recognize my last name as I pronounce it for her. Apparently she...

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6:16 am EST

Quest Diagnostics Billing and accounts payable department

Every 6 months, I must have blood and urine test for kidney failure. The day I receive the bill, I pay it via online banking. There has been an ongoing problem with the funds being credited to my account at Quest. I receive a past due notice, go online to my account and print out proof of payment and provide a copy of the cancelled and endorsed check. This has been going back and forth all year. I have sent these proof of payment every single time and finally, on Sept. 6,2023, Quest sent a check to me for $15.00 (check #[protected]) I'm at my wits end with the creative accounting practices of the accounts payable department and would like to request a full audit of my account. In the meantime, I have set up a file for Quest with copies of all bills, all communication with the accounts payable department and copies of the checks online banking sent to Quest to pay my bills. Can you help me? [protected]@comcast.net

Desired outcome: Please order a full audit of my account with Quest Diagnostics so we can resolve what happened to the money online banking sent to Quest Diagnostics to apply to my account.

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1:45 pm EDT
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I visited the 12731 Marblestone Drive location in Woodbridge, VA today and had to wait for 25 minutes just to ask a question regarding dropping a urine sample for my Mother, which should be easy to do within 10 minutes time. I apparently need to schedule an appointment just to drop something off or wait for hours, which is ridiculous. The amount of time to...

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6:22 pm EDT
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Quest Customer Service is a Joke. Usually I do not have an issue with the lab technicians at the Portola Hills Quest Laboratory. They have all been very nice, except for this new lab technician. She is a total nightmare. The issue is this — I went in today (10/2/2023) to have one lab performed. I handed her a single lab slip with one lab on it that was to...

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5:57 pm EDT

Quest Diagnostics Blood work charged when I didn't go to them for blood work

On August 5 2023 I received a invoice for $502.82 for blood work on 3)29/23. I did not go to quest to have my blood drawn. I called them and they claim they have results and I have to pay the bill. I explained that this is impossible. They are standing their ground. Guess I have to take this to court? How can this be happening? My doctor office shows an order however I went to another lab. I have spoken to the other lab and they said my bill is paid in full and they have a completely different order and there is no way this is linked to them. This is insane.

Quest absolutely has no ground to stand on yet they claim they are correct. If they have blood and results it's not my blood.

Desired outcome: Quest needs to zero my eronous charges and send me a zero balance

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3:57 pm EDT

Quest Diagnostics Driver

Driver of vehicle 15906, License Plate # 9FNP731 - passed my brother travelling West on Ridge Road, (already going 60 in a 55) on a double yellow and entering a blind corner. July 14 @ about 6:55 pm.

Location is the second photo. Also known as Highway 104.

The first photo was taken when we caught up to driver at the stop light, a couple of minutes after. (lol)

We've all done dumb things driving, but this is a triple negative.

If he was carrying something time sensitive, then he should've had the proper equipment on his vehicle to ensure that the public is aware of that.

Desired outcome: I think an apology to my brother [from the driver] would be nice.Either way the driver needs to be made aware that he's being scrutinized by the public. The sticker on the van indicates that its speed is being monitored.....

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11:40 am EDT
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Quest Diagnostics Quest will NOT bill my secondary insurance!

Quest will NOT bill my secondary insurance! They have been contacted more than 15 times by myself and my secondary insurance and they say they'll send it over to Anthem but they never do!

This is beyond ridiculous to have to go through this for a company that is trying to rip me off instead of following through with the billing. I am going to be forced to contact the State of Ohio Insurance Department and the US Department of Health and Human Services!

Why should (we), I've seen the hundreds and hundreds of other patients who are going through the same nonsense!

I will NEVER use Quest again after this fiasco which STILL hasn't been resolved!

Desired outcome: Send the information over to Anthem! Like you said you've done numerous times

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About Quest Diagnostics

Quest Diagnostics provides diagnostic testing, information, and services. The company offers a broad range of tests on blood, body fluids, and other specimens, assisting in the diagnosis and monitoring of diseases. They also provide wellness and prevention services.
How to file a complaint about Quest Diagnostics?

Here is a comprehensive guide on how to file a complaint against Quest Diagnostics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Quest Diagnostics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quest Diagnostics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against Quest Diagnostics on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

Frequently asked questions (FAQ) about Quest Diagnostics customer service
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Is Quest Diagnostics a legitimate medical testing service?

Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.

Can I trust Quest Diagnostics with my personal and medical data?

Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.

Does Quest Diagnostics provide accurate and reliable test results?

Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.

How secure is the Quest Diagnostics patient portal?

The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.

How responsive is Quest Diagnostics' customer service?

Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.

Does Quest Diagnostics accept most insurance plans?

Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.

Can I trust the healthcare professionals at Quest Diagnostics?

Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.

How long has Quest Diagnostics been in operation?

Quest Diagnostics has been in operation since 1967.

Can I trust online reviews about Quest Diagnostics?

Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.

How does Quest Diagnostics ensure the privacy of my health information?

Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.

Are there any hidden fees when using Quest Diagnostics services?

Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.

How soon can I expect my test results from Quest Diagnostics?

The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.

Can I get tested at Quest Diagnostics without a doctor's order?

Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.

Does Quest Diagnostics offer COVID-19 testing?

As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.

How can I schedule an appointment with Quest Diagnostics?

Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.

Overview of Quest Diagnostics complaint handling

Quest Diagnostics reviews first appeared on Complaints Board on May 21, 2008. The latest review Test Results CRP - Normal Value was posted on Sep 29, 2024. The latest complaint Cancelled appointment was resolved on Sep 12, 2021. Quest Diagnostics has an average consumer rating of 1 stars from 483 reviews. Quest Diagnostics has resolved 34 complaints.
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  1. Quest Diagnostics Contacts

  2. Quest Diagnostics phone numbers
    +1 (866) 930-3718
    +1 (866) 930-3718
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    Canada
    +1 (973) 520-2700
    +1 (973) 520-2700
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    Head Office
    +1 (800) 877-7004
    +1 (800) 877-7004
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number
    Clinical Trials
    +1 (800) 877-7484
    +1 (800) 877-7484
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number
    Employer Solutions
    +1 (800) 426-4702
    +1 (800) 426-4702
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number
    Nichols Institute, San Juan Capistrano
    +1 (800) 421-7110
    +1 (800) 421-7110
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number
    Nichols Institute, Valencia
    +1 (800) 336-3718
    +1 (800) 336-3718
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number
    Nichols Institute, Chantilly
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  3. Quest Diagnostics emails
  4. Quest Diagnostics address
    500 Plaza Drive, Secaucus, California, 07094, United States
  5. Quest Diagnostics social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
Quest Diagnostics Category
Quest Diagnostics is ranked 4 among 372 companies in the Medical Services and Facilities category

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