Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Quest Diagnostics Logo

Quest Diagnostics Customer Care Service

Quest Diagnostics Incorporated

3 Giralda Farms
New Jersey
United States - NJ07940

Customer Support Phone Numbers

+1 866 697 8378 11 9
Quest Diagnostics Clinical Trials
+1 800 877 7004

Quest Diagnostics Employer Solutions
+1 800 877 7484

Quest Diagnostics Nichols Institute
Nichols Institute, San Juan Capistrano
+1 800 553 5445


Quest Diagnostics Complaints & Reviews

Quest Diagnostics / Failure to provide drug screen

Fishman1963 on Apr 7, 2017
My name is Mr. Lee Arthur Hickman. I went to the Quest Diagnostics lab at 10680 Jones Road suite 200 in Houston, Texas. I was hired today by Performance Electric Company and they use Quest to do their drug screening. When I arrived at the clinic and was escorted to the restroom by one the...

Quest Diagnostics / Customer service

Joanne131 on Feb 14, 2017
2/14/2017 Time:4pm to 4:18pm Client: Joshua mills Parent : Joanne Vargas I brought my child in to receive blood-work. He is 13 so I allowed him to go to the back alone with your staff after signing all paperwork; while I waited with my other children in the waiting room. While I waiting the...

Quest Diagnostics / Employee behavior

Oliva Rosel on Feb 1, 2017
I had a 10:00 am appointment at Quest Diagnostics last Saturday, January 28, 2017 at 127 Union St. Ridgewood, NJ 07450 for blood works and to drop off a 24 hour urine collection. Jennifer, my phlebotomist noticed that the 24 hour urine on my lab request slip was not checked off by my...

Quest Diagnostics / A quest diagnostics driver

Jaybksu on Jan 30, 2017
I had a protected right turn they had a yield on left, they cut me off and then rolled down the window and cussed at me and my fiancé. The car ID number was 22602. They are a danger on the roads and have no reason to be cussing out random people. That just makes your company look bad. The second...

Quest Diagnostics / Silver lakes 33029 location

Ginny578 on Jan 26, 2017
Arrived at location at 2:47 P.M. With both daughters who needed to have lab work done. Lab technician said she was already leaving and told me I couldn't be seen because their was only one person at the lab and their needed to be two people when it dealt with kids. She told me to bring...

Quest Diagnostics / Rude refunds department representative

rej_18 on Jan 20, 2017
01/20/2017, I called Quest Diagnostics billing department and I spoke with Keith he was very accommodating and helpful on explaining everything to me. He said that my insurance already paid my bill and I will be getting a refund because I paid before my insurance paid the bill. He was not...

Quest Diagnostics / Venipuncture malpractice that, caused severe bruises etc

VenipunctureMalpractice on Dec 16, 2016
I am officially filing this complain to prevent this type of venipuncture malpractice to happen in the future and/or to anyone else. On 12/9/2016, a phlebotomist performed a venipuncture on my left arm for lab tests at Quest Diagnostics at 2191 Mowry Ave #500B, Fremont, CA location. After...

Quest Diagnostics / Billing

reedjohn on Nov 30, 2016
I received a bill in April of 2016 for blood testing and I had more blood testing done in September the price that was charged was triple the price I tried to contact Quest a copy of what made the price so much more and I just keep get ting the run around I believe I think that the BBB...

Quest Diagnostics / Unprofessional service and lack of respect for the patient

hgs1 on Nov 29, 2016
Quest Diagnostics on 441, State Road 7, Boca Raton NICKI was the technician assigned to draw my blood and urine. She was annoyed when I asked her to put on new gloves before she drew my blood. I happen to have a blood disease and a very poor immune system but she didn't hear me and didn't...

Quest Diagnostics / Blood work fee

Joshua_S on Oct 16, 2016
Every time over the last couple of years, the lab tech asks for my doctor's lab data sheet which I give; as well as a copy of my driver's license and then asks for insurance card. At the very end of entering everything into their computer, they ask for my credit or debit card claiming my...

Quest Diagnostics / Urine screening unreliable

wolves400000 on Sep 26, 2016
I took a urinalysis on 8/31/16 for pre-employment screening. I take medications that could alter the results. I obtained copies from both pharmacies that I use. The company made me an offer to start work on 9/6/16 pending my results of my screening. I was not concerned as I know I only...

Quest Diagnostics / Driver of Car 30564

Judy Romano on Jun 23, 2016
I am writing to complain about the dangerous driving in Fort Myers, Florida, on June 23, 2016, at approximately 1:25 pm by the driver of car 30564. I was tailgated and then passed on a 2 lane residential road (Winkler Road) that has a speed limit of 35 mph. I have been driving on this road...

Quest Diagnostics / Lost Sample

Kmcguiga on Jun 3, 2016
My son was tested during his 12 mont check up and we were told that his hemoglobin levels were low. We had to take him to get blood drawn twice because they couldn't find the vein on their first attempt, the second attempt left him incredibly bruised but was successful. I called to get...

Quest Diagnostics / Billing charge that I have no record of from Quest Diagnostics Lab

andonnell on Mar 21, 2016
Received a collection notice dated 03/1/1/16 addressed to someone other than me who doesn't live at my address. Called and spoke with Jacob an he refused to speak w/me because letter wasn't addressed to me, but my name is listed on the bottom of the bill. Requested to speak with manager...

Quest Diagnostics / Unable to Contact Real Person

Reviewer42781 on Feb 16, 2016
My husband had a drug test done for a new job. After returning home (an hour away) he was unable to find his driver's license. I have called every published number for the office and have been completely unable to talk to a person. I am directed through endless automated menus and never...

Quest Diagnostics / Wellness screening

bingo123 on Jan 29, 2016
My wife had her wellness screening done on Dec 23rd 2015. Quest diagnostics never sent the results in to my insurance company. I'm getting the run around and as a result my medical premiums will be higher. To whom do I complain about this ? Searching the internet didn't yield anything.

Quest Diagnostics / Billing

Reviewer84324 on Nov 6, 2015
I don't normally vent online, but I cannot comprehend how 3 lab tests that my Doctor ordered, billed to a code, my insurance company would not accept, will cost us over $1, 000 from Quest Diagnostics. But had they been billed to a code accepted by our insurance company would have only cost...

Quest Diagnostics / No notification of $13.74 bill, sent to collections.

sarah14746 on Oct 23, 2015
This is going to sound petty, but I had a visit to my local urgent care in the Spring of 2014 for minor health concerns. I paid around $30 up front for services not covered by my insurance. Unbeknownst to me, I apparently still owed $13.74 that my insurance did not cover and just found...

Quest Diagnostics / Customer Service

highwaywoman on Oct 20, 2015
My appointment was at 10:00 AM on October 20 in the Woodbourne Rd location in Levittown, Pa, and I was 5 minutes late because the address did not include the building number, so it took me a while to find the correct building. I was taken back to the draw room at 10:20, and I had order...

Quest Diagnostics / Employees lake worth road. Lake worth fl

Home health RN on Oct 20, 2015
Quest laboratory on Lake Worth Rd. in Lake Worth is the worst lab quest owns in Palm Beach County Florida. This laboratory is substandard and the employees are passive aggressive very slow very ignorant and extremely incompetent. As a nurse, I have to sign in for laboratory blood work to...

Contact Us


Avoid iTunes Gift Card Scams Identity Theft
Avoid iTunes Gift Card Scams Identity Theft
more videos More Videos

Reply to