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LabCorp

LabCorp review: Lab tests - blood draw

M
Author of the review
10:38 am EST
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Let’s start with a locked door that I knocked on several times that no one would answer. Finally, a woman came out, and I asked why the door was locked because it was after the start time, and she very snippily replied, it’s supposed to be locked. I had never been to a LabCorp and this experience was terrible. There’s no real indication of how you sign in. Then the woman told me I didn’t have an appointment. My insurance card uses a first initial and my drivers license uses a first name. I called my doctors office to confirm and they said they had phoned it in the day before. The technician with attitude was more attached to me being wrong than fixing the situation. I got lectured by two women because of the difference in a first initial and a first name. My last name is unusual, so I don’t know why they couldn’t have pulled that up, or my date of birth, or my Social Security number, all of which would have identified me. When you’re going in for medical tests, the last thing you need is stress that is heaped on you by the technician drawing your blood. It’s no wonder this company has a 1.9 star rating. It was terrible.

Desired outcome: The technicians could really use some customer service training. The women working at this particular office was very snippy, a lot of attitude, and basically pushing a “I’m the boss of you” attitude.

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    Jun 14, 2024