JustAnswer

Asked this company a question re: boat engine repair. "Expert" asked me a few questions and then went silent. I was charged $28 on my credit card in spite of never receiving an answer and never authorizing payment.

I was looking for a medical diagoses when I came across JustAnswer.com. It seemed too good to be true, so I was very skeptical. On the first page I saw, there was plenty of space to ask questions and describe symptoms, but no mention of a fee for the service. I expected there would eventually be a fee, so I wrote down and submitted my symptoms.

On the next page, I was informed that there was a fee of $59 which was contingent on my "satisfaction" with the answer. That still didn't describe the conditions of the transaction to my satisfaction, but I supposed that $59 was reasonable, if I got a valid diagnosis. On the next page I was asked for my credit card details, as there would be a $1 "good faith" charge instantly, and that would be followed by a $58 charge when the expert provided my answer. That doesn't quite sound like my satisfaction is required for the transaction. That's when I googled "review of justanswer.com" and came here. After a little reading I aborted my interaction with JustAnswer.com. I have no intention of risking my money on what seems to be an unscrupulous business model. If they are running a legitimate enterprise, they should be up front with their fees and provide more concrete reasons to trust them, besides vague claims that there are 'Experts' there.

I want to thank the proprietors for making this website available. And thanks to the people who discussed their disappointing experiences. I'll go waste my money on a physician at a brick & mortar office instead.

I had been searching several websites trying to get information on a problem I was having with my car. I found JustAnswer.com; the way I understood it they would charge me $18 and I had a period of time to ask questions till I got an answer that was good. When I sent my question I quickly received an answer from there so called expert. But his answer was things I had already found on other websites; the difference though is that they did not charge me anything. But what really ticked me off is they had a text box to write what I had already done to fix the problem. Guess what, that was one of the things he said to fix. Which showed me that he did even bother to read my problem. When I did not respond to his first email he started sending more emails telling me that I needed to accept his answer because that is how they get paid. I finally figured lesson learned. Accept his useless answer take the hit for the $18 and make sure I never go back to that website. Apparently $18 for useless advice isn’t enough for them. Today I found out they have already charged a second $18 to my bank account. That’s not even a week later. A word of advice, do not go anywhere near this website. They are con artist. I wish I had checked them out before using their so called service.

i paid for one answer and the company automatically adds me to their unlimited subscription plan without my authorization, and within two days I am charged twice Iin the amount of $39.99 for services not rendered. This stuff has got to stop. Where is the government when it comes to regulating and policing these unscrupulous companies hell bent on stealing your money and providing no phone information for which to contact to address the matter. SCAM, SCAM, SCAM, SCAM!

Justanswe lawyer
I have used just for one question paid by debit card
I have unsubscribed since that last one question asnwered. they still continue collecting monthly from my account amount of £ 36.00
even though applied on an automated refund. They even told me the amount due to me to refund. I have not received the refund and furtheremore instead they continue charging monthly the above amount.
I am unable to contact them and do not get any feed back from them..
How can I cancel unauthorised charge from my account?

I made a payment for UKL21:19 to receive an expert answer to a current medical problem. Upon trying to effect the transaction, the page displayed the information that the email address I used --MY email address - was registered to another user. Impossible!
I sent an email to JustAnswer asking them to help. That was over five days ago. No response. And my card company has authorised the payment although they tell me that JustAnswer has not picked it up.
What would you advise me to do now?
Many thanks!

Just beware - automatic billing without consent
Me and my husband would like to remind everyone out there, just beware of this company (Apparently an american company). We only used the service once which at that time was under a free trial though we finally paid for a one off fee for the consultation. (This was back in july last year 2011). Just recently, it came to our attention that our credit card has been debited (Without our authorization) for more than $100 each month since last year up till this month. We were totally upset and surprised that this company, without our consent and authorization, charge subscription fees (Which we never subscribed for!) onto our credit card! Even though now they are in the process of getting us our refund back, think twice before giving your credit card information to any companies overseas (Outside australia).

I had posted one question with regards to my pet and i need to pay rm64 for the answer. After i had key in all the credit card data, the webpage disappear, what left on the screen was. . Opss, google can't find the webpage! I didn't even get the answer. When i contacted the bank, the transaction had already done. . So, i had to pay for the service. To be on the safe side, i cancelled the credit card bcos i had found out later some even had been charged for monthly basis eventhough they only used the service once. . And yet had not received their answer.

Iused just answer lawyers once and have been charged $74.00 monthly since july 2011.As these
were unaothorised charges i am looking for a refund of all monies deducted from my bank account.

I have perused the just answer site several times. I was horrified to see many, many, many responses by one so-called expert — - kate mccoy — - who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking kate about her sessions but then kate constantly answers instead of being professional and telling the customer — - look by you keeping on asking me questions you are splitting things and you will never work things out in your therapy. She should have told the customer that she should be bringing all these matters up with her therapist. If she feels that her therapist can't handle things then she should refer the customer to a new therapist, not constantly meddle in the customer's therapy. Of course, just answer doesn't flag this as unethical and non-professional because, of course, when the customer pays kate mccoy, then just answer gets half the fee. If I knew the state that kate mccoy practices in I would report her to her state board for unethical conduct. Be that as it may, just answer should not accept ms. Mccoy's non-professional behavior and should ban her from the site.

Last month I had initiated an information request regarding a medical condition. After being frustrated by a faulty internet system by which I attempted to send them photos of my skin condition, I quit their services and asked that no charges be made. I was informed the initial charges would be canceled and that I would have a period of time to ask any other medical questions I might have without a cost. I have since that time been sent a couple emails informing that my account was still active should I wish to ask any questions. I dismissed the emails as junk mail and haven't persued any further contact with this website. Today upon opening my credit card statement from my bank here in Austria, I see there are 2 charges made by Just Answer Doctors each for 35€. I will have my bank block future payments to this company, and will seek restitution for the false charges. Having just now attempted a google search for the website, the website doesn't appear to be on line anymore, or has been removed from the address' links in google.

I looked on line to see if we could get some info on an antique piece of furniture we had been given. I found a site that declared they had experts waiting to instantly answer my questions. I entered in my question and then was asked for $20 on my VISA in order to get the answer, if I was not satisfied then my card would not be charged. I did that. I then waited to hear. Today (1 day after the quesion was asked) I received an email that my answer was ready. When I tried to access it I got the following message "Server Error-404-File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavaliable." I tried every other link on the email to try to figure out what was going on. I am completely unable to get any kind of response from this company. Susan Grazier

I went on the Just Answer lawyers website in July 2011 after a charge of $36.00 billed to my credit card i received a satisfactory answer to my question, however they continued to debit $36.00 each month there after, something they had no authority to do and I had asked no further questions of them. I am trying to get a refund from them but really don't think I will have much luck they are internet rip off merchants...Oh but their offices in San Francisco look amazing from what I could see on their web site internet fraud has paid off well for them.

I asked a question on the justanswer.com website and and paid via credit card the £28 fee via credit card. A few months later I saw one of our credit card statements and justanswer.com had been taking unauthorised monthly payments of £28. We then noticed the company listed on Scam watch websites with the complainants all reporting the same unauthorised payments.

an unauthorised amount of $46.00 has been deducted from my credit card information was sought on an internet search for a new printer the information given was unsatisfactory as it was only information freely available on other sites and unhelpful in a technical fashion which was necessary in this instance therefore no authorised payment was made

I used this service once only approximately 3 months ago and just the other day I received a unauthorised transaction from account [protected] justanswer *advice. This was for a charge of $36 and was definitely not authorised in any way.
My bank has been informed and a fraud complaint has been filed.
I have tried on several occasion to contact this company to get my refund and I keep getting no where. There is no contact number for this country and I wouldn't be surprised if the number on the site is fake. When trying to email them the website just keeps going in circles and basically crashes.
I demand for this site to give me my money back and delete all information in regards to me, including my bank account details.
I have now since seen several complaints online about this website.

Do not trust this service! They are fraud!

Incompetence prevents this company from achieving their potential so I'm hoping that they will use this rant to improve and become a useful service. First, it would help if they were more honest, direct, easier to understand and did not try to trick people into signing up for the monthly service as well. Their web pages are confusing and or tricky (you can easily sign up for the monthly service without realizing it as many on this board have complained about) One number for customer service was wrong but I found another that worked. Whew! Customer service is one of those third world places where everything is scripted so it was difficult to get a message across, especially when one is already frustrated. But I should note that as of this moment, it seems they were able to straighten everything out and cancel the question/charge so a little grousing about CS's ritual does not indicate a serious breach of their responsibility. Folks in North America calling in the afternoon should understand the person they reach is working the graveyard shift! Try calling in the evening and you get much brighter service.

One area they could be honest about is whether or not legal questions are answered by lawyers (as they seem to suggest) or paralegals. One wonders why a full fledged lawyer would waste valuable time trying to make 30 bucks. I doubt they do. But I can see paralegals being interested. I would still have gladly paid the C$44 for a paralegal opinion (on Right-of-Way question) so why wouldn't they just say so.

Well, I hope this little rant helps both JustAnswers.com and potential customers avoid unnecessary pitfalls. The service is potentially valuable for both parties and shouldn't be spoiled by glitches, misunderstandings or whatever. If there's any problem with the cancellation/refund, I'll add a comment below or edit this entry. GLTA

I used this service on one occassion 16/12/2011 and have had my credit card debited on two occassions. I was debited $18 on 16/12/2011 and now again $28 on 16/01/2012. I no longer require these services and wish to be credited for money that was debited for no reason...

This company is a classic Internet scam that pretends to offer expert advice on dozens of topics for a small one-time fee. The company then coverts the customer's credit card access to a monthly "subscription" and bills the credit card every month.
The "customer service" links are designed not to work. The "contact us" link is a fake. The "experts" are often wrong or are simply phonies.
There are hundreds of complaints on the Internet about justanswers.com
This is one of the most blatant and cleverly-designed scams on the Internet.