JustAnswer

On 11/13/2015 I used their service for information on truck repair job. I was pleased with their service and agreed to pay $23. for the service. We were so pleased we even agreed to $5. tip for the mechanic who assisted us. Those charges are fine. Transaction reference number MT153180239000010005996 and same number ending in 95 instead of 96. Then they charged another $5. not sure why, but that ref # MT153180240000010002284. Then on 11/20 we were charged $28. ref #MT153250239000010005833, only explanation says reoccurring transaction. I am not pleased with the additional charges beyond the first 2 which I agreed to on 11/13/2015. I expect those fees to be removed. Any questions you can reach me at [protected], or email [protected]@yahoo.com. Thank you for your prompt attention to this matter. Sincerely Diane Northrup

In May I joined just answer to ask a question about my granddaughters condition, every time I tried to get my answer a notice came up saying I need to update my payment info. And it still says that and it is now October 30th. Yet every month since May just answer has taken 51.98 from my acct. On the 30th of every month. I have received no answer still and now do not want an answer I only want the money that has been taken from my acct. For the past six months. I have put in many complaints with no answer. I no longer choose to be a member and want a full refund for the past six months. I am very displeased at how you run your business. If I do not receive conformation of my money being returned I have no other option than to report you to the better business bureau. That being said I hope I receive a reply and the return of my money soon. Disappointed and angry customer Patricia Navia

October 8, 2015 The Just Answers web site advertise "7 day free trial" on the condition that an answer be met with an "fair share" compensation for the expert. : In other words don't ask a question and cancel to avoid paying, "fair enough"! I asked a simple automotive question with an $16.00 charge and received a two sentence simple & obvious answer. (That much I knew and said so in my question.) A second e-mail exchange gave me the technical information I requested. I even tipped the source $8.00. That totals $24.00. The GM expert was identified as M. P. Moore. I cancelled my "7 day free trial" (membership) within the allotted period only to receive two charges to my bank card. $40.00 Oct 8, 2015, and $40.00 dollars Oct 15, 2015. A call to billing about $80.00 charges was: 1. I asked an $40.00 question. REALLY? 2. The second charge was for a months membership, Even though I had cancelled and closed the account. 3. They weren't sure they could give me a refund at least for the $40.00 because I had closed my account. After a heated insistence on my part they at least refunded the membership. The question still cost me $40.00.

I asked a question on justanswer.com . I filled in my credit card details. I was happy with the answer I received therefore I paid the required R400. I then gave a tip of R140. Six days later a further R540 was taken of my credit card. How do I get my details of this site and how do I get my refund. This is fraud,

I tried to ask a veterinarian question. Before they will answer your question, you have to provide your name, email, credit card information, answer questions about whether or not you want to enroll in a monthly unlimited questions program for a month to month fee or just ask a question for a one time fee, etc. I got everything entered, asked my question, and was left on the hook for 2 hours. After 2 hours, they took a $5.00 deposit and closed my question with no answer. My question had to do with my dogs getting into some food that could be potential toxic. After 2 hours, does it really matter? At this point, they have started to digest what they got into. I was led to believe a veterinarian was answering my question, as her face popped up in a message box like I was almost Skyping her along with her experience and credentials. After 2 hours, my question was closed with a message to call Customer Care with any questions. I spent another 1/2 hour on the phone with a representative explaining to me how their system works and still trying to get me to spend the $19 quoted for an answer. I would not use this service again or recommend using it.

According to your advertisement for use of the program, this was supposed to be "free" for trial. Apparently, this is a fraudulent advertisement and a "bait and switch" business. My wife did NOT AGREED to subscribe to your program. She was not able to gain access to the "physician" or whatever. But we are being charged? We will notify our bank to cancel these fraudulent payments and I will be contacting the BBB, Federal Trade and Commerce Department, as well as our State Attorney General and State Trade and Commerce Departments, if full restitution is not received within 15 days, the 21st of February 2015.,

This company must have scammed tens of thousands of people. Anyone out there willing to sign up to a class action against them. A couple of dozen victims is all I need to get the ball rolling. We would collect thousands more during the process. Please indicate your response and I will pick it up from there on a separate website set up for the purpose. Thank you. Scott

I had asked them for help in trying to get a connector for my Harmon Karden infotainment system which they did not have an answer hence i did not get the satisfied response and had unsubscribe from the help forum for which they charged a 25$ amount from my CC which was ok. But later for ther past two months they have been charging my CC for over 150$ which i think is ridiculous and un fair to any one have asked my bank to stop the payment but just pulling out money from ones account without prior authorization even after unsubscribe is not a good thing to do rather shows fraud practises on the part of Justanswer.com when tried to reach out to them there is nor response please help as this is not called for and a fraud is committed. i have only bank records to prove the same which i will scan and attach later .

Several years ago I used the Justanswer facility to solve a problem with my printer.The answer i received was incorrect, the printer was defective and was replaced by the dealer. I was charged $56 for this service but I recently discovered that $56 has been taken from my account every month.
I should like to cancel this procedure immediately and if possible receive a refund as I did not authorise a continuing withdrawal.
I am 93 years of age and a disabled pensioner. I shall be entering a nursing home soon and would like a resolution of this problem.
It's possible that there is a perfectly innocent explanation of this problem and if this is the case, justanswer would be happy to resolve the issue.
yours faithfully.
Frank Clarke

i had a marital question. They said it would cost £54 for the answer. I have just checked my bank account and they have taken it 3 times - they now owe me £108! Ive been trying to contact them, but they want payment to be able to contact anyone. What a scam. They are taking advantage of people who cannot afford solicitor costs! I cannot contact these crooks!

murpm1oo was consulted about "blue screening". Says he posted answer to problem which i could not find. Just answer took £22 from debit card. "the doctor took over and wanted £28 to answer the same question. My account shows£22 and -0 acessible. Doctor has not yet replied because I have not accepted asking price for non service. cant get hold of their phone number to tal to them

Just answer have fraudulently removed $47.38 each of the last 2 months = $94.76, from my credit car account, I did look at them a long time ago, but found them useless
Robert Williamson
[protected]@yahoo.com.au

Was looking for Vet advice for a dog that was symptomatic. I found a link promising free answers from veterinarians and clicked on it. As it turned out, JustAnswer.com promised answers from a variety of professionals for any number of subjects. Upon further investigation and trying to submit my question for my "FREE" answer, I came upon a page where I was informed that a subscription was required, with a minimum subscription fee of $18 a month. However, they offered a 7 day "FREE" trial. I registered for the 7 day trial and got an answer to my question. However, before the 7 day "FREE" trial had expired, i was billed not once, but twice for the $18 monthly fee. I called their Customer Service and asked why they would charge me 2 monthly charges within the 7 day "FREE" trial period, to which the barely understandable gentleman had no answer. I asked them to cancel my subscription and refund both $18 charges and was assured that I would receive a full refund with an email confirmation within 2 hours. As of this writing, I've received no evidence that a refund has been made.

Sent $20 to get some services from Just Answer Antiques but they keep ignoring my order and behave like they didn’t get the money. My bank statement shows that transaction was successful. What should I do in this situation? Thank you!

I gave all my info on my problem with the printer. I agreed to give a credit card number. They said they would charge $5 then $23 when finished. When I put in my e-mail address, they declined me. They said the e-mail was wrong, but it is not. Now I have been charged $15 adn have no info and no number to call to talk with someone.

I have to say that I am shocked! What happed here is the biggest breach of confidentiality I ever heard of! Imagine this; serial killer is contacting justanswers.com. He is talking with lawyer. He is admitting all crimes and seeking help…and what lawyer from justanswers is doing? He is posting entire CONFIDENTIAL conversation on line and linking this to his name! For God sake! Are you people crazy? I am not serial killer but my confidential conversation with lawyer was posted on justanswers.com website for MONTHS. Anybody who typed my name in Google was able to see entire conversation!

When I made this discovery I used my camera and recorded this from different computers and browsers …

I have spent a lot of time working with The Fidelity Global - JustAnswer

The Fidelity Global Group Ltd - Defamatory Remarks
Fidelity Global Group has recently been subjected to negative publicity on the internet due to inaccurate, malicious, uneducated and misinformed opinions and queries and would like to correct the misconceptions brought about by these publications.
Derogatory inferences were also made in these publicised comments about the private matters of a member of our Senior Staff. The Fidelity Group is well aware of the detail of these matters, unlike those who chose to make innuendo without knowing the facts. The one matter is a professional one and the subject of longstanding litigation. It has no bearing on the work or performance required for Fidelity and there is nothing criminal involved. In addition he is not bankrupt.
Fidelity Global Group prides itself on its integrity and strictly conservative approach in its dealing with all applicants, Clients, agents and intermediaries. It appreciates that some prospective applicants may not be able to meet the stringent criteria required and this may cause some frustration and upset.
We are however, NOT a scam organisation but a longstanding, credible business with diverse business interests and strictly applied criteria to protect our business and our Clients.
Legal sites are often used as a weapon by malcontents in unjustified retaliation against private investment banks
Has any other Private Investment Bank or Funding Institution or individual within experienced such potentially unwarranted defamatory internet abuse?
[protected]@london.com

Please kindly direct me to the correct department in order to de-register from this site and to discontinue the $29.00 being debited to my account monthly. I was not aware that this has been happening for months through my bank debit card.

I trust that I will not be charged for this request!

Many thanks for your help in this matter.
Dr. A. Hannon Hall- 3460 Bayou Dr. Pensacola, Fl. 32507
[protected]@aol.com

Just note to say that "markthebooler" of the car section is nothing but a fake waste of space if you get a responce from him don't pay you'll thank me for it
Ive never used justanswer before so decided to give it a go i asked a question in relation to a fault i had with my car! at first his responces where not of what you would expect from an expert in that field i did expect a more detailed responce seeing as he claimed to have 30yrs experiance! something i feel is not really the case with this guy I got really fed up to the back teeth as the answers sent to me where absolute rubbish and whats more theres no way hes get my money for these answers im not that stupid! i decided i could not take it any longer and made a phone call to a local auto shop and could not believe it when he told me down the phone exactly what the problem was and whats more is a very common fault im led to understand which the guy on the phone did say that anyone with 30yrs plus experiance working on these cars would of known about the fault straight away Ten minutes later i was up and running again. the guy on the phone did tell me though through conversation that hes had a similar cases from that site in regards to an expert named "phil or philip harrison?" and some silly name called DL250567? i did a wee bit of digging and googled it and low and behold same type of answers and the way they are givin over so its got to be the same bloody guy with about three aliases or what ever but whats more some images with a mobile number leads to a tools sales link please don't tell me Justanswer owners your actually having a run of the mill tool salesman answering car questions or the one i posted recently on there cause if thats the case then you really need to step up and investigate this ### to be honest as this is clearly false advertising as you state that all experts are verified mechanics or techs actually working in the trade..sorry rant over