Trustpilot reviews and complaints 70
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I signed a one year agreement for the Standard Plan
I signed a one year agreement for the Standard Plan. It was explained to me that trial add-ons have been enabled on the account. I immediately asked for them to be removed, in multiple emails and calls, as there is no way to distinguish the features I'm paying for vs. the features which were trial add-ons. I sent multiple emails asking for this to be removed and Ryan responded and confirmed in writing that they have indeed been removed (Aug ***). I then proceeded to integrate my website with the widgets available for me to use. While speaking on the phone with Conor, my customer success manager, he told me after reviewing my website that the features I have used are not part of my plan. I was furious and asked for them to be removed immediately and that it had already cost me resources to get integrated in the first place; now followed by more resources to get them removed. He explained to me that a new contract would need to be signed, which I proceeded to execute on Aug ***. Despite the new contract, without the trials provision, the add-ons are still enabled to this day (Sep ***). Note that the original trial end-date was Aug *** on the original contract, which has also elapsed, yet the features are still enabled. Since signing the replacement contract on Aug ***, I have contacted both Ryan and Conor to remove the trial add-ons without resolution. At this point, it would seem to me, that I am victim to a highly intentional effort of either up-selling or retaliation. I have explained on all occasions that there is no way to separate between paid and trial features, and that I am unable to use the service since I cannot distinguish what I am paying for vs. what is a 'trial feature'. Furthermore, this is what I communicated from the beginning and was assured the trial features have been disabled. Yet I still fell victim to the exact scenario I wanted to avoid. Whether the intent is malicious or up-sell oriented, this is unethical business practice aimed at intentionally confusing the client. Furthermore, since the trials have been removed from my contract and are still active, even after their original contract's expiry date, it is my strong opinion that the up-sell tactic is beyond reasonable and therefore malicious in nature. I am seeking legal advice on the matter and intend to escalate to necessary governmental departments.
The complaint has been investigated and resolved to the customer’s satisfaction.
Trustpilot: A Trusted Platform for Genuine Reviews
As a frequent user of online reviews, I have found Trustpilot to be a reliable and invaluable resource for making informed decisions. The platform's user-friendly interface makes it easy to navigate and explore reviews for various businesses. What sets Trustpilot apart is its commitment to transparency, ensuring that both positive and negative reviews are visible. I appreciate the diverse range of categories covered, allowing me to gain insights into different products and services. Trustpilot's star rating system provides a quick snapshot of a company's reputation, aiding in decision-making. Overall, Trustpilot is a trustworthy platform that I rely on for genuine feedback and guidance.
Life Grows Green Inc" has the best CBD oil
I highly recommend this company for CBD oil. They have the freshest and sweetest tasting oils, and I tried many places. I actually get a relax and soothing feeling from their products. It's a feeling of calmness and helps me sleep well. Their products are well made with natural products and are tested in a third-party lab before distributing on the market. Diana Sek is a sales rep who first introduced her oils to me, and I was not only impressed with her product, but also, with her knowledge and professionalism. She is kind and really cares about providing you the best product for your desires. Tatjana
Is Trustpilot legit?
Trustpilot earns 91% level of Trustworthiness
Perfect Trust Endorsement: Trustpilot achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Trustpilot. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Trustpilot has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Trustpilot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Trustpilot.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Trustpilot as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Trustpilot have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Trustpilot and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Trustpilot has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 49 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Trustpilot protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Pros
- Vast user base for diverse reviews
- Easy-to-use review platform
- Strong reputation verification process
- Free basic service for users & businesses
- Detailed analytics for business insights
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Cons
- Potential review manipulation
- Paid services may bias ratings
- Limited coverage in some sectors
- Occasional fake reviews issue
Rapid response
I had trouble dealing with Viagogo.com, which is the worst and rude experience I am going through now as I have paid a huge amount for the tickets which they don't seem to have at all. In spite of raising query to their "reply within 48 hours customer support" many times, there was no response, and they have been shameless about their evasive automated answers.
As soon as I wrote a review for this company on Trustpilot, and Viagogo responded with in a day. Though the issue is not resolved in any way, at least it's good to know a site like Trustpilot can help you communicate in sensible way with this disgraceful, rude business companies.
LionessPetBoutique is First Class in every way!
LionessPetBoutique
Great Yarmouth,
I bought a Personalised Black Pet Dog Travel Car Safety Booster Seat to collect my new Puppy. I needed the item urgently, but when I placed my order, Leo, the pet shop owner contacted me to tell me he wasn't able to get the item made, personalised and shipped to me in time for the collection, but that he'd do everything he could to ensure it got to be as quickly as possible. Not only did it arrive in under a week, the quality is superb and it is extremely cosy and comfortable. Snoopy settled in to it immediately and we had a calm and quiet trip home.
Thanks to Leo for pulling out the stops! Superb service.
Pure Telecom
Had alot of communication with Pure Telecom concerning difficulties with my land line which I subsequently had to discontinue due to unsatisfactory outcome
I acknowledge that Pure were only in a position to forward my continuous complaints to "Open Eir" whose remit it is to maintain and deal with faults.
I found "Pure" to be easily contactable and on each and every occasion over 6-8 months they logged the ongoing issues I was having with my broadband and house phone. When I eventually had to discontinue the service due to non resolution of the problem,"Pure" acknowledged the difficulties including periods of lack of services and refunded me satisfactorily without quibbles
Fein ausgedacht
Ich habe bei Immoscout 24 ein Objekt gefunden, das mich interessieren w?rde. Leider kann ich zu dem Inserierenden keinen Kontakt aufnehmen, da er sich entschieden hat, sein Objekt nur an Plus- Kunden zu verkaufen. Plus ist aber ein Angebot von Immoscout24, welches einem bessere Chancen auf dem Markt verspricht, nat?rlich gegen einen entsprechenden Obolus. Also werde ich gen?tigt, Geld f?r ein Angebot zu zahlen, welches ich gar nicht will, um ein ?ffentlich ausgestelltes Objekt zu erwerben. Somit schl?gt Immoscout 24 zwei Fliegen mit einer Klappe. Sie binden den Kunden an sich, denn der kann ja nirgendwo anders mehr annoncieren und ziehen den Interessenten gleichzeitig das Geld aus der Tasche. Fein ausgedacht.
Very good alternative resource
Very good alternative resource for consumers to provide real feedback on traders, and importantly, unlike some other 'review' websites do not remove feedback that a trader does not like. They also allow feedback for any trader or company and do not limit feedback only to consumers who have had direct dealings with the trader/company or to traders that have paid to be listed on what is effectively a 'fake' review site, but in reality is a trader promotion listing site.
Very good alternative resource for consumers to provide real feedback on traders, and importantly, unlike some other 'review' websites do not remove feedback that a trader does not like. They also allow feedback for any trader or company and do not limit feedback only to consumers who have had direct dealings with the trader/company or to traders that have paid to be listed on what is effectively a 'fake' review site, but in reality is a trader promotion listing site.
Compromised Review Service
I had a bad review about a company endurance warranties I was notified by trustpilot that they were pulling the review due to the fact that that endurance speculated that they had no interaction with an anonymous anonymous reviewer which makes no sense I validate information by sending information to trustpilot to show them that I had a valid interaction with this company and a contract so they would not continue to suspend the review and post it back as lie but they never got back to me it seems that they are being paid by this company with shows a conflict of interest they want to keep the reviews for their particular company that pay into them positive and I used to think trustpilot was a good company but I'm out of the compromised so I would look for other sites to review to get factual representation of the company and negative reviews at any company that has a bunch of positive Group reviews I will be wary of because you also need those negative reviews they don't understand what they're doing what their business model
Trustpilot is protecting big firms like Yell
Trustpilot is selling protection to Yell by deleting bad reviews for Yell and presenting Yell with a fake rating. Trustpilot is making a fraud crime by protecting the Yells fraud. They cancelled my bad review for Yell after i wrote my experience that i was cheated and become a victim of Yells fraud.
If Trustpilot is doing this for Yell, means that it does it also for other firms.
Rhea (Trustpilot)
Aug 24,2020, 4:16 PM GMT+2
Hi there,
Please disregard my last email as there was a type-error in it. To clarify:
www.yell.com has reported your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that may unjustly cause significant damage to reputations, whether that be a person or a company. We hope you understand our position, and that we really want to get your review back online as soon as possible.
To help us do that, please send us documentation to support the following statement(s):
"You may think that you are hiding behind the fake initials ZA but the police investigation will locate you. You know very well that you are serving this big fraud Yell and you are also an accomplice to this crime."
"Yell is using the UK law to blackmail and terrorise small business traders and push them to continue to pay after they are cheated from Yells agents promises."
"they use this totally fake rate experience to present it as a rating for their all services."
"Yell is using this fraud tactics to trap innocent traders,"
"They continue to use innocent workers to disturb traders for unpaid bills of contracts they support they did but they never covered."
" Yell shared illegally me details to Moorcroft and Moorcroft illegally disturb me with posts and texts to collect the dept that Yell illegally charged me after they cheated me to accept their services they never provided to me."
"Instead of helping you they will spend your money to terrorise people they have cheated"
"There are still people - customers who continue to pay Yell waiting results, when Yell is spending their money to hunt illegal ghost depts?"
If you can't provide any evidence, please edit your review to remove the statement(s) above. You can do that by logging in to your profile using this link.
Best wishes,
Rhea
Rhea (Trustpilot)
Aug 24,2020, 4:12 PM GMT+2
Hi there,
Thanks for coming back to us and for outlining your position.
We've had another look into this and have decided to place your review back online.
Best wishes,
Hi Nikolaos Nikolaidis,
Thanks for reviewing www.yell.com on Trustpilot.
www.yell.com has reported your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that may unjustly cause significant damage to reputations, whether that be a person or a company. We hope you understand our position, and that we really want to get your review back online as soon as possible.
To help us do that, please send us documentation to support the following statement(s):
"You may think that you are hiding behind the fake initials ZA but the police investigation will locate you. You know very well that you are serving this big fraud Yell and you are also an accomplice to this crime."
"Yell is using the UK law to blackmail and terrorise small business traders and push them to continue to pay after they are cheated from Yells agents promises."
"they use this totally fake rate experience to present it as a rating for their all services."
"Yell is using this fraud tactics to trap innocent traders,"
"They continue to use innocent workers to disturb traders for unpaid bills of contracts they support they did but they never covered."
" Yell shared illegally me details to Moorcroft and Moorcroft illegally disturb me with posts and texts to collect the dept that Yell illegally charged me after they cheated me to accept their services they never provided to me."
"Instead of helping you they will spend your money to terrorise people they have cheated"
"There are still people - customers who continue to pay Yell waiting results, when Yell is spending their money to hunt illegal ghost depts?"
If you can't provide any evidence, please edit your review to remove the statement(s) above. You can do that by logging in to your profile using this link.
We look forward to receiving your update in the next 7 days. If we don't hear from you, we'll have to keep your review offline. It won't be deleted, but it will stay offline until you get back to us.
If you have any further questions, please visit our Support Center, or ask us by replying to this email.
Best regards,
Rhea
Nikolaos Nikolaidis
Jul 20,2020, 7:58 PM GMT+2
If you still believe that my review for Yell is too rude i can add more
Informations about their dirty tactics.
Trustpilot System (Trustpilot)
Jul 20,2020, 12:29 PM GMT+2
Hi Nikolaos Nikolaidis,
Thanks for reviewing www.yell.com on Trustpilot.
Your review has been temporarily moved offline because www.yell.com has reported it for the following reason:
It contains defamatory statements.
Should you agree that your review contravenes our guidelines, please log into your profile using this link and edit your review to address the point above.
For a step-by-step guide to editing your review, click here.
If you believe that your review does not contravene our guidelines for the reported reason, feel free to reach out to us by replying to this email.
Either way, we're looking forward to hearing from you within the next 7 days. Otherwise, we'll unfortunately have to keep your review offline until we hear from you again.
If you have any questions, you can also try visiting our Support Center.
Best regards,
Trustpilot
My answer to Trustpilot:
I keep all the emails with Mr Stephen Brannigan the sales agent that he sold me Yells services. Yell also have this emails.
I m not the only one who is cheated from Yell. There are thousand other like me. You dont know it?
You dont know that Yell is using your rating in a fake way?
I have all the proofs and all the documents, but you seem you dont care for this. If you dont know already the activity of Yell then it seems you only care to protect your customer.
I can send you any proof if you really need proofs.
I posted a poor review of a merchant and everything worked just fine
I posted a poor review of a merchant and everything worked just fine. I don't believe this website is a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
Bad company to deal with. Cancelled service nearly 2 years ago by email and through a conversation by phone. The review process worked fine just not worth the annual $3000 + fee. After canceling they charged our credit card again for payment. We had to block charges from them with our bank. We then received a letter from a collection agency telling us they would destroy our perfect credit rating. As I see it, they owe us money for the unauthorized charge they made to our credit card after we canceled. The person from the collection agency told us we didn't cancel properly (with no insight on the proper way I might add). One would think notification by phone and email would suffice (and legally it does). So be warned of this companies tactics. Their support is non-existent as well. Not once did I receive a callback from the dozens of calls placed for help.
Trustpilot qualifies reviews and only leaves good reviews online and thus deceives the public are a business's performance or customer satisfaction. Customers cannot explain their experience they had with a company because if it is an incident that *** harm the business financially then they take it down. Trustpilot cannot be trusted. I have had a horrible experience with two companies at 6 months apart and both reviews were taken down because according to Trustpilot my comments will cause the business to lose customers. Thus, they qualify reviews based on what is said and not on what actually happened that made the customer dissatisfied with the business in question. Most of the reviews shown on Trustpilot are from customers who give businesses 5 stars because Trustpilot has taken down the other reviews. The reason they have given me is that my reivews "will harm the business financially". Trustpilot is not a neutral party between the business and the unsatisfied customer. *** should not be trusted...
I posted on Trustpilot about a company called *** and they called my review of this company fake, and took my post down even though I sent them the emails with the address from *** on it like they asked. They seem to fight hard to keep negative reviews of *** off of their site, I didnt see a single bad review of *** out of all the reviews on there. Why is this? Do the owners of Trustpilot also own *** or have some sort of connection to them? Do they get paid to take the bad reviews off? Dont trust the reviews on Trustpilot, they are not a reliable measure of a business.
Trustpilot's integrity is questionable. They delete reviews that poorly performing merchants flag. Basically, it's not a credible review source for consumers.
Like most of the reviews here report, my experience also suggests Trustpilot reviews are for sale and can't be believed
Like most of the reviews here report, my experience also suggests Trustpilot reviews are for sale and can't be believed by a consumer. As seems to be so common in other reviews I've seen, their "Content Integrity Team" seems to work with an agenda other than an unbiased review. In my experience they claimed I'd been unresponsive despite emailing them phone records from my phone company, copies of email threads, and pictures of caller ID screens taken directly from my phones. Repeatedly. Promptly. I even tried using a *** email account just in case *** had blacklisted Trustpilot (not that I'd blame them).Funnily enough the business account team got my emails when I emailed them, but somehow the "Content Integrity Team" doesn't. Y'all decide what that means, personally I concluded they are ignoring emails that suit them hoping negative reviewers will go away.Finally, when trapped, they concluded I'd not given them enough information. Short of going back in time and creating videotape of the calls, what more could they have wanted? What I provided would have been accepted in any courtroom in the land!Bottom line is "Buyer Beware". TP can deny and obfuscate all they want, but I've extensive documentation of my compliance with them policies and their failures to respond or engage. At least in my experience their motives and actions are integrity challenged at best, and the results of their ratings should be treated with deep suspicion. In fact, it's likely worse: If we assume, as so many have beyond just me, that a TP review is monetarily influenced, one has to assume a company with a stellar rating might actually be suspect.
The complaint has been investigated and resolved to the customer's satisfaction.
Trustpilot removes consumers valid reviews left for the fake news and investment company ***. I dont know if it because of payments or demand from *** but its clear after leaving reviews for *** obvious fabrication about the crypto markets historically being muted during the Lunar celebrations in Asia. That news article like others *** feeds to the retail investors on several platforms are riddled with inaccuracies and unsupported claims. This is clearly done to confuse and manipulate the retail investors. However when I left a review on Trustpilot regarding. This and other false news stories, Trustpilot removed the review. This is telling as Ive done several reviews on Trustpilot never had one been removed or questioned. However both reviews left for *** pro and *** website were removed. Its clear they are not to be trusted by consumers. They are ploys of corporate all you have to do is demand removal or something more nefarious takes place in the process of the removal. Either way at the end of the day Trustpilot unlike its name is not on the consumers side.
I bought software off ***, that was advertising on Trustpilot, and they didn't give me what I purchased so I gave a negative review. The company then wanted my full name and phone number. I quickly did a search of them and it came back as a company from ***. They want Trustpilot to pull the review, so I've been getting many emails from Trustpilot. I will not provide my personal information to an overseas company and informed Trustpilot as such. That's a good way to get my ID stolen. *** then informed me they would pull the review unless I provided what the company wanted. That's how I came to the conclusion, both Trustpilot and *** were scam companies.
Trust pilot is part of the scam
Trust pilot is part of the scam. How they operate is simple, if you are a company and have bad reviews, they allow you to pay them a large fee, and then they will help you scheme and plot and teach you way to work their system so you can systematically dispute every bad review you don't want anyone to see because it is too true and reveals that you like them are scammers and work to deceive people.I have been aware of the scam Trust Pilot is running,. and am nearing the filing of suit with evidence to prove what I say is true! now we are in another battle where one of their biggest cheating clients works their negative reviews so hard that , they make it appear like their high paying client isn't a scammer like them.Trust Pilot contacted me about my detailed review about ***, known cheaters, and stated pretty much thus: *** would like us to delete your detailed review that cast them in a negative light, they know everything you said is true, but its a 1 star and messing up their scamming operations...thanks for proving my allegations as true! I submitted my review, and now am hip to your operation, deceptive practice, where you allow companies who pay you a fee, to work their negative reviews and dispute the 1 star reviews to help them continue ripping people off... no worries i'll file my review on BBB(DOT)org and submit my complaints to *** as for you and your fake review operation, I will submit it to my AG for civil process, and I am also going to go to your BBB and file a formal written complaint against you and detail how you fraudulently skew the reviews on your site! I cant wait to get started!if either fraudster wants to engage me in court, please keep up with this fraud, I am continuing to gather evidence. disclaimer: I am a federal whistelblower, and I am sorry I have to blow the whistle on you scammers, please be sure the last liars I filed on, some of them had to go to jail for fraud, deceptive practice and lying to the fed. lets get this party started!
The complaint has been investigated and resolved to the customer's satisfaction.
I did not post the review that they said I did. There were ,,2 of them! Complete fabrication.
Fake site! Probably paid for keeping good reviews only by the companies they list. I tried SEVERAL times to review the *** site dmvrecords.us.org. I clicked 1 star and it took me to an error page. I clicked 2 stars and got an error page again. Even when I clicked 5 stars I was redirected to an error page. So bizarre and clearly so fake! They listed dmvrecords.us.org as a site with 4.3 stars. I signed up for a report of my driving record. After I gave my credit card for the report they did NOT give me the report but kept asking for more and more info. Clearly a scam and Trust Pilot conjured a high rating for them!DO NOT Trust "Trust" Pilot!
This company is a farce. The reviews on there are overwhelmingly positive compared to other websites. My reviews are always removed despite me providing proof of my business conducted with the company I am reviewing. I stopped using this website for a year because of my suspicions... but I did business with a company that was so horrendous and I was trying to get a resolution. So, I used TrustPilot again. I set up another account thinking it might help. When leaving the review I submitted my proof of payment with the company I was reviewing. After many emails and battles with the company, they had asked me to remove my review and they'd be willing to do something for me. Of course, I said no. Next thing I know my review is deleted because they couldn't verify the authenticity.They asked for proof to repost the review. So, I email them the same proof I provided in the first place. I get nothing back. I email again... nothing. Then again and again and again. I finally leave a review of them on their own website and on *** I finally get a response! But of course not to my email or anything I sent them. Just them telling me to send proof...Not a trustworthy site. Do not use it. Not for checking reviews because they're misleading... but also not to leave a review because all the effective negative reviews are removed for the right price.
I have been trying to cancel my service for several weeks
I have been trying to cancel my service for several weeks. I signed up over the phone with a salesperson (Aaron K) Junary 2019 for a year subscription to collect reviews on our website. I signed up at a cost of $5280 USD for the year from quote *** dated January , 2019. I was to also receive an extra month free as part of an incentive promotion that was offered. When I signed on, I was clear that we were using 3dCart and was told it would be no problem. Unfortunately, there were more problems than expected and we were not collecting reviews properly until approximately April 2019. Upon integrating the product reviews, it was decided that it couldn't be done as originally planned and would require regular product listing updates. While this was quite inconvenient for me, we proceeded this way. Throughout the year, there were other issues such as the Google Structured Data which was incomplete and returning errors. This created more SEO headaches for me and additional programming on my end to try and rectify. Unfortunately, there was no way to modify TrustPilot's system to accommodate a solution that was suggested. I contacted TrustPilot to cancel my account and close it to which I received word that I didn't respond to an email sent in December 2019 for renewal and they automatically renewed my subscription at $7400 USD which is absurd. I explained that not only did we not see the gains expected, we in fact saw a drop in sales over the previous year. Not to say it's because of TrustPilot but they're service surely didn't help. I've been trying to get a response from them for weeks to resolve this issue with no response beyond informing me of the contract and cancellation time. "As I mentioned you agreement has already renewed per our terms. We sent a courtesy reminder on 12//19. My hands are tied as it relates to the 2020 contract, however, I have marked your account for non-renewal in February 2021." This is completely unacceptable. As per their own contract, TrustPilot's obligation states "A seller review invitation service (the "Seller Review Invitation Service") as specified in the Order Form, which sends an invitation and, if selected, one or more notifications to Customer's customers (the "Consumer") on Customer's activation, inviting Consumers to post a review of their service experiences." This was not fulfilled for nearly 2 months which should constitute a termination of this contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase airline ticket Feb 8 2022 locator number *** under *** with 8 passenger, I file for dispute and reverse it so they can start the refund until now no reply from ASAP tickets they said wait until Aug 10 until now nothing called them emailed them theres a big major time changes on the itenerary thats why they cancel it and did not provide another one. Please help thats is money is around 8700US $
We cancelled our contract via phone. A month later they charged our credit card for a year's worth of service ($6k) and said we did not cancel our contract. We disputed the credit card charge. We won the dispute, naturally. Now they are sending letters threatening to *** us.
Trustpilot - Trustpilot solely exists to censor the truth
TrustPilot is a truly evil company. I've written few factually correct and articulate reviews for this garbage company and each review was torn down. Why? TrustPilot, like most manifestations of modern liberalism, solely exists to protect elites and companies they finance, which include child grooming sites such as OMETV. Don't 'make an account on...
Read full review of TrustpilotUnstrustable Review
You cannot simple believe in ratings numbers in their website because they are made up. They put down a lot of badviews from some companies and do not even bother check if the good ones are legitim. So you have a lot of bad service or products companies with 4+ rating. I placed a bad review about one company and send about 3 emails with all the details and proofs regarding the problem I had and they put down my review for silly arguments, despite I providing dozens of printscreen and videos regarding the problem. So the rating they provide are all misleading.
Banxso
I lodged a complaint with Banxso and for weeks now they are all ignoring me, making promises they dont keep, literally not accepting e mail from me and the switchboard bluntly refuses to put you through to anyone. I have dealt with Joe at their Customer department who promised someone senior will call me - but that never happened.
I find it absolutely unprofessional to treat a client with such contempt. Surely the decent thing is to just communicate with a client and try and resolve their issue or at least hear them out.
Trustpilot - TrustPilot online reviews system
TrustPilot censored my truthful and honest review of ProtonMail who censored my email account at the direction of the U.S. Department of Justice. It was kept for over a year without issue, then one day I receive an email that my review was removed and my truthful rating was removed. I have evidence that ProtonMail engaged in unlawful or unconstitutional...
Read full review of TrustpilotTrustpilot must be manipulating reviews
I put in a real review of Yahoo to Trustpilot that was later removed. I have gone through several processes to fight this removal because it is a true and valid review, but Trustpilot are standing firm saying they have found an association between me and Yahoo. I know they can't have found an association because there is none and they will not tell me what this association is. My conclusion is that Trustpilot are taking pressure from Yahoo to remove negative reviews therefore making their purpose obsolete. How can a supposedly unbiased review company remove valid reviews?
Desired outcome: I want this company assessed for removing negative reviews and I want to know what the association is that they have found because I know they can't have found one between me and Yahoo.
Trustpilot - Even their brand name is fake and deceitful as fake and fraudulent criminals as them!! Scampilot it suits them much better
They have deleted the reviews after showing them evidence of my relationship with the merchant but. Not only removed my expressive respectful none policy was breeched by my wording and. Review and as well they suspended my account and no wonder ! They need to be investigated and audited ! I had faced losses due to fake reviews and misleading and they...
Read full review of TrustpilotTrustpilot In-depth Review
In summary: Trustpilot stands out as a user-generated review platform that offers a transparent and democratic space for consumers to share their experiences with businesses. Its ease of use and a wide array of features make it a go-to resource for gauging public opinion on products and services. While Trustpilot has mechanisms in place to ensure the authenticity of reviews, like any platform, it is not immune to the challenges of moderating user content. The platform's commitment to transparency and providing responsive customer support bolsters its reputation. However, the value for money, particularly for businesses, may vary depending on the level of engagement and the suite of tools utilized.
Overview of Trustpilot: Trustpilot is a well-established review platform that has been instrumental in creating a bridge between consumers and businesses. It allows users to leave feedback on their experiences with various companies, helping to inform potential customers and aid businesses in improving their services.
Ease of Use: The platform is user-friendly, with a straightforward interface that makes it easy for individuals to find and write reviews. Navigation is intuitive, and the process of leaving feedback is quick and hassle-free.
Variety of Features: Trustpilot offers a range of features including review invitations, reminders, and the ability to reply to reviews. Businesses can use these tools to actively engage with their customer base and manage their online reputation.
Authenticity of Reviews: Trustpilot has a dedicated effort to maintain the authenticity of its reviews. Users are encouraged to provide genuine feedback, and there are systems in place to detect and remove fraudulent reviews.
Review Moderation and Fraud Detection: The platform employs a combination of automated and manual moderation to detect fraudulent content. Trustpilot's fraud detection algorithms are continuously updated to identify suspicious activity and maintain the integrity of reviews.
Transparency and Trustworthiness: Trustpilot is transparent about its review process and how reviews can be reported or flagged. This openness contributes to the platform's overall trustworthiness.
Customer Support and Service: Users and businesses alike can access customer support through various channels. Trustpilot's support team is known for being responsive and helpful in resolving issues.
Pricing and Value for Money: Trustpilot offers different pricing tiers, including a free option. While the paid services provide additional features, some businesses may find the cost to be a significant investment.
User Engagement and Interaction: The platform encourages user engagement through features that allow businesses to interact with reviewers. This interaction can lead to improved customer relations and valuable insights into service improvements.
Mobile App and Website Functionality: Trustpilot's mobile app and website are both functional and accessible, ensuring that users can leave and read reviews on the go with minimal difficulty.
Business Tools and Analytics: The analytics tools provided by Trustpilot give businesses a deeper understanding of customer feedback trends and performance metrics, which can be invaluable for strategic planning.
Integration with Other Services: Trustpilot offers integration with various e-commerce and social media platforms, making it easier for businesses to manage their online presence across different channels.
Response Options for Businesses: Businesses have the opportunity to respond publicly to reviews, which can be a powerful tool for addressing concerns and demonstrating customer service commitment.
Consumer Privacy and Data Security: Trustpilot takes user privacy seriously, with measures in place to protect personal information and ensure data security.
Trustpilot Community and User Base: The platform boasts a large and active community, with a diverse user base that contributes to a wide range of opinions and experiences.
Pros and Cons: Pros include Trustpilot's user-friendly interface, transparency, and the ability for businesses to engage with customers. Cons may include the cost of premium features for businesses and the ongoing challenge of ensuring all reviews are genuine.
Final Verdict and Recommendations: Trustpilot is a robust platform for customer feedback that benefits both consumers and businesses. It is recommended for those seeking an open and transparent review process, though businesses should weigh the cost against the potential benefits of the premium features. Vigilance in monitoring the authenticity of reviews remains important for maintaining the platform's credibility.
Here is a comprehensive guide on how to file a complaint or review about Trustpilot on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Trustpilot in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Trustpilot. Mention key areas, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.
8. Submission Process:
- Submit your complaint or review by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file your complaint or review about Trustpilot on ComplaintsBoard.com.
Most discussed Trustpilot complaints
I have been trying to cancel my service for several weeksRecent comments about Trustpilot company
I have been trying to cancel my service for several weeksOur Commitment
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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Trustpilot Customer Service. Initial Trustpilot complaints should be directed to their team directly. You can find contact details for Trustpilot above.
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