Trustpilot
reviews & complaints

Like any other bureau which pretend to be fair and trusted platform, Trustpilot manipulates and silences negative reviews.
The automated emails from their server have tracking pixels that are usually used by hackers to collect personal data such as device details, IP address, location and time.
Customer service is non existent. They fail to be trustworthy.

I created a Free account for my teachable training centre, and with the package came a free domain that you can use. I used this domain as my Trustpilot domain, but later I acquired my own domain, and wanted to transfer my old domains trust pilot reviews to my new domains with trustpilot account. In the process of this I looked at the paid package and though I might be able to use some of those features and was advised that I could get this on a new trustpilot account with the new domain and then transfer my reviews from the old domain to the new one. This turned out not to be the case, so I tried to cancel my subscription - no one replied or headed my request to cancel the subscription even though it was within 14 working days of subscribing, and had been mis sold to me, as it was no use. Now they keep asking me for more payments. I told me that I would need another account if I wanted to transfer my reviews, when this is not the case, I actually did not need any paid accounts to transfer my reviews and merge domains. Ultimately the service has been so bad that the only department that seems properly staffed is the accounts department, who keep sending me demands for more money. Absolute scam in my opinion, weeks go by without a human response, and in that time I have had no use what so ever of the paid services.

This site removes negative reviews and only keeps positive ones. It is paid by companies to take reviews and has a conflict of interest.

I have been trying to post a Fraud warning about medscare.org and drugscare.us both are fronts for fraudsters but each time Trustpilot removes the post and gives those 2 domain names 4 stars. What a bunch of CRAP.
Approach Trustpilot.com with caution.

I displayed on the website a complaint regarding a company I had had issues with. I remaine on the site a few days when the MD contacted me about something to do with the issue; but nothing regarding anything else.

Trustpilot contacted me about the fact, the review contained names etc that shouldn't be included.

I think it was at leastwice maybe three times I altered it. The last review contained absolutely nothing of a personal issue; such as names etc.

I recived an email from some girl in Trust pilot, customer car saying after 6 emails the review was still unexceptable so removed! I stsated on 2 of my emails a review on the website contained 'MD' that was accepted and my remark remained unanswered.
I requested a copy of my final review; stating it contained nothing personel.
I'm still waiting for a reply. I wonder if this customer 'care' assistant even read it but was influenced by someone else to remove it from the site.

I have never used this website before I was told by a couple of people not to trust it. Sure enough, they were right!

This is what Trustpilot states:-
What is Trustpilot?
Trustpilot is a review community. We help consumers everywhere find companies they can trust. Kindly live up to your statements please.

Trustpilot ignores genuine complainant and fails to investigate honestly

Firstly Trustpilot despite giving them legal information decided to remove my complaint which has data on it that is publically available on Companies House registry and on the Internet in general. At no time has Trustpilot come back in touch with me at all to further matters and have in fact made matters worse assuming I am a competitor which I am NOT as they are well aware of so why are they removing a GENUINE REVIEW? I have issued a Court summons against Middleton Hill due to its nefarious activities. Trustpilot has seen additional evidence from Canon stating that Middleton and Pro-Camera are NOT Canon dealerships yet they ignore genuine correspondence from the "Horses Mouth" as it were

Trustpilot on Sat 29/12/18 07:52 states:-
Thanks for contacting Trustpilot's Compliance Team.
We've now received your email entitled ‘Regarding: Your review of pro-camera.co.uk: Can you help? - Ticket #1870616 FW: Your request for service with Canon 1-85897089509 - Do not remove T...'.
Our Compliance Team will review it and send you a response as soon as they can. However, due to the number of emails we receive, this could take several days - so please be patient! THEY NEVER BOTHERED AT ALL AND NEVER REPLIED. They just removed an honest review. This is not the activity of a genuine representative of Trustpilot or as is inferred Trustpilot sides on the companies that pay them a fee?

On the 12th December 2018 I rang 01283 704333 and spoke to a gentleman, at Pro-Camera/Middleton Hill Limited regarding a Canon camera. I was told it was not a Grey Import but a UK model and it was stated as so on their web site.

They trade from an office block but their actual company is Middleton Hill Limited, Hazeldine, 45 High Street, Repton DE65 6GF 01283 704333 Company Number 09942502 Public information on companies house.

I received the camera on the morning 13th December 2018 and the despatch side of the matter was great.

On unwrapping the outer box which rattled which it should not do so at all as it was a fragile Canon camera! Once the inner equipment box was exposed it was realised it was a GREY import so the company lied to me personally as well as on the website, deceitful and deception springs to mind.

This was the second in 3 days, clearly a lot of this is going on.

The box originally contained a lens as pictured on the box but the outer box had been doctored to show Body Only.

I unwrapped the camera to expose the Serial No. and entered it into the Canon Serial number checker. The following was received confirming it WAS a GREY IMPORT which was STATED also on the order form that it WAS NOT REQUIRED.

Canon Site:- Not found in our records...*

The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area; we therefore advise you to contact the seller from whom you originally purchased this product. Please check the "Where to Buy" section on our website to find a local retailer to source a Canon product intended for sale in your region. If you remain unsure about the origin of your Canon Imaging product, simply send the model name and serial number to canon-europe.com.

Canon has advised me in writing which Trustpilot has a copy of and is fully aware of that the camera was for the Singapore/Korea/Malaysia market and is a Grey Market product. They have advised that NO free repairs would be carried out by them at all. They have further advised that Pro-Camera/Middleton Hill Limited are NOT Canon agents at all. Trustpilot has seen this in writing from Canon.

The employee of the company was fully aware that I DID NOT WANT this item yet went ahead and sent it causing with intent deliberate aggravation, inconvenience and distress.

Consumer Direct have been informed of this matter causing yet more inconvenience.

Advice NOT a good company to deal with as members of staff cannot be relied on to be honest with you despite being deliberately misled by the advert on their web site stating it was a UK model.

Canon have been contacted and now awaiting written confirmation that the camera is not only NOT a UK model it is NOT even supposed to be in the UK. Possibly Asian Market. As Canon have advised they would NEVER service under guarantee period and if so all repairs would be chargeable which is the reason I chose a supposed UK model which this is not what I wanted at all.

I forgot to say that I am NOT a competitor at all as Trustpilot knows and a somewhat disturbing and threatening email from Pro-Camera/Middleton Hill Limited has been received from them. They further state that Canon will provide service repairs during the first year when after speaking to Canon they will NOT do so at all without making a charge as it is a NON EU or UK model.

The matter is now with the courts. The fact that Trustpilot has so far prevented an honest review is somewhat disturbing as in this case they are siding with a company that has defrauded a customer!

Please avoid this review site like a plaque. The reality is that they earn their living from companies and tradesmen. Their friends are the businesses, not the consumers. I have asked them several times, where their money coming from, each time they dodge the question. They delete the negative reviews. If you leave a negative review they will ask for documentations from the consumer but not from the companies. They never ask any documentation for any positive reviews. It means any body could leave hundreds of false positive review and they would be happy about it. I used a web site called trust a trader to chose a trader. I used this web site twice and both time I got absolutely rubbish traders. One time the trader I chose left with the money and also took my tiles with himself. I left a negative review for trust a trader. after 1-2 day it was deleted from the web site. Trust pilot ask for documentations not from them but only from me (Knowing that they never ask for any documentation for positive reviews). I send my user name and my password to prove that I have used them. They did not accept. After that, I send a screen shot of my emails to trust a trader they still refused to publish my reviews.

They are not genuine, they just want to earn money from businesses. Businesses subscribe to them, knowing that they mainly publish positive reviews without any proof, but they stop the majority of negative reviews. Therefore businesses come up with 4-5 stars in their web sites. Then businesses would be happy about their false 4-5 star reviews and they continue their subscription. They reluctantly probably publish 5-10% negative reviews to make it look genuine and legitimate.
This is the time for the government or authorities to produce a genuine, independent web site for reviewing companies without any financial beneficiary. A web site like trust pilot they are not independent or genuine they are only trying to make money.
If any company emailed you asking you to leave a review on the trust pilot please refuse to do so as they are there to make businesses look good. Try to use google review on google map, they never delete any negative reviews.

I left a negative review about a
Company they are associated with eg playandwin.co.uk as that is coincidently the only site they gain good reviews on despite almost none elsewhere, my review was published
last night and then suspended this morning after playandwin came up with a classic claim that I am a troll, so I guess if you hold a valid negative opinion the. Your are a troll..
Also the site (Trustpilot) openly advertises negative reviews removed for a fee, a laughable joke of a site...

I posted a valid complaint mentioning only facts about a service provider on one of Trustpilot its European sites and the provider complained with Trustpilot saying that they never had a contractual relationship with me. However they had. I can just not provide a pdf file of that since they only sent emails about the contract and they even cancelled it by email.
This provider has an excessive high rating on Trustpilot, but I found a rare left over (only recent review) with the same complained as mine so I am not inventing anything. I sent all my correspondence to Trustpilot with this provider but they refuse to use it as evidence despite that it has full email headers.
They hid my bad review of this provider.
S I checked what Trustpilot does to generate revenue and it turns out that they have this provider as a customer, and most likely get revenue from them. I saw for example a subscription fee they charge of $595 but other fees are on request only.
So clearly Trustpilot is not an objective review site, but siding with the vendors and providers as it gets big money from them.
Don't bother to trust them then to post objective reviews. They seem to simply manipulate bad reviews away.

I am in complete agreement with all of the complaints. It would appear that it's all a scam, and I'm embarrassed to have fallen for it initially. They are nothing more than a "good reviews for hire" corporate tool disguised as being of benefit to consumers.

Based on my experience with them, there is no possible way that the company I complained about has only 1 negative review, and all the rest are supposedly 4 & 5 stars. I was very detailed in my review, and yet the company still claimed they had no record of me. I supplied all the verification I had, which fell (barely) under their accepted proof of purchase, and then they began stalling regarding my very tame but accurate language.

I suspect they will just keep sending me emails every few days telling me that some word still isn't acceptable, and I'm just supposed to grow weary of the process and let it go. But instead, I will keep tweaking the review and laugh at their transparent ploys, find other more honorable sites on which to post my original review, and now find as many sites to complain also about "Trust"-pilot's completely untrustworthy tactics.

I won’t definitely suggest anyone to use the services of the company www.trustpilot.co.uk. They charge for two much sum, but in result they didn’t provide anything at all. Their services were terrible and unprofessional. They lie too much and tell untruth about their services and deals. They overcharged us for large sum and we have no proof and couldn’t return money back. Stay as far as possible from these people.