JustAnswer

I sent a check to CoxHealth to pay my bill in full before I moved out of state. However, they still sent the bill to a credit agency. I contacted the hospital and they claimed that they were too good to accept my payment because it didn't come directly from me. They had my information as the only contact and caregiver, and my presence was noted when we called them. We did everything we could responsibly, but they made it a moral issue with their policy. This has resulted in disrespect and damage to my credit. However, they eventually returned the money, treating it as a gift. So morally, they shouldn't ask for anything they didn't want, right?

At first, I was hesitant, but I decided to give Just Answer a try. I was satisfied with their responses and the time they took to help me. This was their reply: "There is no valid reason for a third party's payment to be rejected. Even if you were a stranger to her, if you paid her bill, that should have been the end of it. The bill technically remains unpaid, but in any potential lawsuit to collect it, there would be several defenses based on legal concepts such as waiver (when one party waives a legal right, in this case, the right to collect the bill) or equitable estoppel (a doctrine that prevents someone with fault from seeking a reward from another). I cannot predict the outcome of a court case, but if the collection agency continues to pursue the bill and refuses to remove the indication of it being unpaid on her credit, it may lead to a court case filed by either her, you, or them to resolve this matter. Thank you again for your help!"

My two puppies ate an entire uncooked pizza on Saturday night. As a new dog owner, I looked it up online and learned that raw dough is very harmful to dogs because the yeast grows quickly in their stomachs. I was extremely worried, so I signed up for Just Answer, which offers emergency services. I called the nearest emergency vet, but they told me there would be a five-hour wait and advised me to contact the pet poison line to determine if it was necessary to bring my puppies in. The pet poison line informed me that it was too late to induce vomiting at home and recommended that I go to the nearest veterinary clinic immediately. However, when I called the clinic, they said they couldn't accommodate my dogs and suggested that I drive to the next nearest clinic, which was three hours away because I live in a rural area. Meanwhile, both of my puppies were becoming lethargic and bloated. I was crying and didn't know what to do, fearing for their lives. That's when I received a message from a veterinarian through Just Answer. She was truly amazing and a lifesaver. I explained the situation to her, and she disagreed with the pet poison line's advice about inducing vomiting at home. She guided me through the process in great detail and even texted with me throughout the night and the next morning to check on my puppies. I am convinced that she saved one or both of my dogs' lives with her assessment, and I am forever grateful to have had her help in this situation. If I could give her 11 stars, I would. Thank you so much, ***, for being there when nobody else was!

I took my dog to the vet on Friday before the long Labor Day weekend. They conducted tests on his blood and urine to investigate potential kidney or urinary tract issues. On Saturday, he started experiencing pain and urinating blood. Unfortunately, the vet was closed for the long weekend, and the emergency vet referral they provided on the voicemail was impolite and brief when I spoke with the vet technician. It was confusing because she wanted me to bring my dog in for the same tests again, and the results would take three days. She refused to treat him with antibiotics for a probable infection and stated that the vet would need to examine him, redo all the tests, and perform an x-ray. I asked why, and she replied that they wanted to check for any masses. I then asked what we would do if the x-ray came back clear, and she said we would consider chemotherapy. I inquired if I could receive antibiotics if the x-ray was clear, and she responded that it would be up to the vet. As a last resort, I asked if I could use my own antibiotics for my pet, but she said it was impossible because they don't work the same in animals. I searched online for "amoxicillin for dogs" and found that the 500mg dosage I had been taking was suitable for my 75 lb. dog, but it should be administered twice a day instead of three times. I texted JustAnswer for additional support. They didn't comment on the fact that I had been giving my dog antibiotics to get him through the long weekend. They did suggest taking *** mg of cranberry extract every 12 hours to help us until my vet opened. They explained that they couldn't diagnose or prescribe medication without conducting an examination, which was more than the emergency vet was willing to do. Today is Monday, and I have one more day until my vet opens and I receive the test results. I anticipate that my vet will prescribe the same antibiotic that I have been giving to Cam, who, by the way, is much better today. I'm not sure if it's the cranberry extract that I started using soon after the antibiotics or both, but I am very happy and grateful.

I was feeling very discouraged and on the verge of giving up when I discovered JustAnswer. I was immediately connected to a licensed veterinarian assistant who was very knowledgeable about animal questions and where to find answers. I was connected to Dr. , a highly qualified professional veterinarian who specializes in a wide range of animal services and can diagnose both physical and emotional issues in animals. I explained my problem with my two Burmese cats: one is a 7-year-old male and the other is a 12-month-old female that I recently adopted. When I brought the female cat home, the male cat became extremely agitated and aggressive. I had to separate them into different rooms, and that's still the situation now, after 8 months. I contacted my veterinarian in *** and explained the situation. She prescribed a pill called fluoxetine for the female cat's anxiety. However, the older cat refused to take the pill, even when I tried crushing it and mixing it with his favorite wet food. It didn't work. My veterinarian recommended a cat behaviorist to help me, but I had no luck finding one. That's when I found JustAnswer, and the veterinarian assistant referred me to Dr. . We had a chat, and she suggested a procedure of separating the two cats in a large cage, one at a time, so that the new cat could explore the house. She also recommended a compound pharmacy in *** that could create a topical cream for the older cat's ear, which I would then massage in. She advised me to contact my veterinarian and gave me the name of the compound pharmacy. Dr. *** assured me that my vet would recognize this pharmacy and told me to get in touch with them. I haven't contacted my vet yet, but I have a positive feeling that this strategy will work. Dr. *** was very professional and pleasant while giving me the diagnosis. I was extremely impressed with her professional knowledge and understanding. I would definitely give her 5 stars!

Where to begin! In Sept 2017 my youngest estranged daughter was i an auto accident and broke her back becoming paralyzed. AT the time I lived in CA and she was in DE. I flew multiple times to visit her while she was in coma. I tried to figure out a way to bring her back to CA to take care of her. IT was a nightmare. Long story short, we all ended up moving to PA . She gifted me the money that she got from AFLAC insurance to assist me the down payment and moving essentially my whole family here so we could be here to support her and make sure she had a place to live and be taken care of. Unfortunately, things did not go the way they would in a perfect world. She had Workmans comp come in and do a lot of work to make the home ADA Compliant for her which was fine. She also got a settlement and paid for some upgrades to the home that would assist her due to her handicap. NOw, she has decided that she doesn't want to live with us anymore because she is getting better and more dependant. But she knows it will be difficult (not impossible) for us to make it without everyone paying their way the way we had originally agreed. She has the mother in laws quarters. So she thinks that if she moves out and I cant afford the house that I will have to sell it and give her all the money back that she spent on the home which would leave me with no down payment on a smaller home and I, my husband, my mentally handicapped brother, and my elderly mother would end up homeless or in some apartment somewhere with my whole life and dreams down the drain because I came out here to help her through her roughest time. Just Answer hooked me up with a PA Real Estate attorney who quickly explained how the law works and put my mind at ease. I dont have to worry about being homeless anymore. This property is in my name and it belongs to me. Anything that was added onto my property is now part of my property that belongs to me. period. Thank you Just Answer! P.S. I pray my daughter comes to her senses and takes advantage of the upgrades she puts in for herself, but if she doesn't I will still have a home and I will still pay my mortgage everything month and move forward. :-)

The website leads you to believe you pay $5.00 to get an answer to a question when in reality they charge you $60.00 and automatically sign you up as a monthly customer with a a recurring monthly fee. I found it out in less than an hour and canceled my membership but was informed that they still won't refund the one-month membership fee. Very disgraceful.

I originally contacted just answer reguarding a power of attorney form. I was told it would be $5.00 per question. I was not informed in a clear easy to decifer mannor reguarding ongoing fees of $46.00. Over the next 9 months I recall only 1 more question asked. However a monthly fee of $46.00 has been taken out of my bank account for the last 9 months these charges are not authorized and I want a refund. Upon speaking to customer care I was told there is a no refund policy. At which point I asked to speak to a supervisor. I was told someone would return my call. No one has done so.

No only did they charge me $1 they immediately charged me $46 I can not get my money back unless I pay again.

Problem was never resolved. I want my money back NOW

Friday November 3rd

I asked a question about an automotive part, I was told there would be a 1$ charge. The mechanic I spoke to was helpful and prompt, however, I was charged $34 for a membership that I was told nothing about and did not consent to be charged for. Customer Care chat was unhelpful, kept repeating the benefits of the membership and ignoring my requests for a refund and then disconnecting the chat. After multiple attempts to remedy the issue over chat, I called the phone number for customer care and follow the automated system prompts which eventually issued my refund. In searching after the fact, it seems that any negative reviews on most review sites have been deleted.

On September 18, 2024 I submitted a question to these people but didn't receive an answer for $5 dollars but never heard back then today September 19 2024 my credit card was charged $5 for answer and also $43 for a monthly membership which I did not apply for. Customer Care stated that the charges a non-refundable because I received an answer which I did not

Yesterday, I was shopping for a new television and I visited both Walmart and Amazon websites. I noticed that these two sites provided conflicting information about the same brand of television. So, I decided to visit the manufacturer's website to gather more information. Unfortunately, I couldn't find any details about the specific television model I was interested in. I tried to find their contact information to ask them directly, but instead, I was redirected to a website called JustAnswer.com. I found it strange that a large manufacturer would direct me to another website. However, since they were only charging one dollar for the information I needed, I thought it was worth it and provided my credit card information. They sent me the requested information about the TV along with a link to the manufacturer's specifications, so I was satisfied with my one dollar purchase.

This morning, while checking my emails, I noticed a message from JustAnswer.com stating that they had waived the one dollar charge but had charged my card $40.00 for a one-month subscription. I was furious because there was no mention of this $40.00 charge when I authorized the one dollar payment. I immediately checked my checking account and discovered that they had indeed taken $40.00 from my account, even though I had only authorized $1.00. I initiated a chat with them to express my frustration and demand a refund. After a short wait, during which a supervisor was supposedly contacted, I received a message stating that they would not refund the $40.00. I tried to reply to that message, but they ended the chat before I could send my response.

While $40.00 may not seem like much to those who are still working, it is a significant amount for a retired senior like myself who relies on social security. This unauthorized charge almost caused my checking account to overdraft, which would have been a major problem for me. What this company has done is completely wrong, and something needs to be done about it. It seems that this company is a repeat offender, regularly taking advantage of unsuspecting people like myself. I also feel ashamed for falling for something like this, but the internet can be a dangerous place, especially for seniors who are not tech-savvy and unaware of the risks it poses.

Here are the facts: My husband is 77 years old and I am 70. We moved last year after 30 years in the same house, dealing with the obstacles created by Covid and with medical problems. In July of last year, we had a very sick puppy and were trying to find information about her symptoms. We found a veterinarian at JustAnswer.com and sent a question and received an answer. (My husband reminded me that the veterinarian's advice would have resulted in our dog's death. With further inquiries through different resources, we took her to an emergency vet. She had surgery and had we waited, as advised, she would not have survived.) We did not expect to get the kind of care over the Internet that we would get in person, so we compiled enough information that helped us make the right choice in time.

We sat at my husband's computer together while we did our Internet research. We used his email, [email protected], for our inquiries. Our registration with JustAnswer.com was through his email address. Nevertheless, I was the one doing the computer search while he sat next to me. He does not check his email thoroughly and often misses emails due to his eyesight. We paid for our question at JustAnswer.com and continued our research and were consumed by caring for our puppy over the next few weeks. At no time did we sign up for an ongoing subscription to this service! We assumed we were paying for one question. We did not access their service for any further questions. I am the one who takes care of our finances. I am slow and have limitations when using the computer due to health issues. It was only last week that I discovered a monthly charge by JustAnswer.com in the amount of $31 per month. I phoned them immediately at [phone number]. Here's what happened:

- On March 18, I spoke to a representative who apologized for the misunderstanding and offered to refund three months of the service. I told the representative that we would pay for the initial question as that was our understanding of the business transaction made in July. For a complete refund, he wrote notes about our experience and put in a request for a supervisor to call back within a few hours. He said it would be necessary to speak to a supervisor to discuss further refund. He said he could put me on hold but it could be an hour before a supervisor would be available and asked if I preferred a callback. I told him the hours I was available and he said that the supervisor would call back during that time. I did not receive a call back.

- Today, March 23, I finally had time, several hours, to address this task. I noted that charges made on February 29, January 29, and December 29 ($31 each) had been refunded. I called the same 800 number and spoke to another agent (2:41 pm) whose name I did not record. He found the notes from my conversation with the previous representative on March 18 and made the request again for a callback from a supervisor, this time within 30 to 45 minutes. After about 30 minutes (at 3:13 pm), I received a call from an unknown number and answered immediately. There was no one there, as I said hello repeatedly (an uncomfortable experience), and after 45 seconds, the caller hung up. The call was from [phone number]. At 3:15 PM, I called the original 800 number again and explained that I was waiting for a supervisor and I thought I had gotten a call but no one was there. I spoke with another representative who said that yes, I had been called by a supervisor named [supervisor's name], and that something must've happened and she would ask her to call me again. The representative kept me on hold for 15 minutes while she tried to arrange for contact with the supervisor. She stated that the supervisor was on another call. (The background noise was the loud sound of chickens clucking, very odd for a professional who is supposed to be attending to my concerns.) She finally asked me to wait for a callback and promised it would be very soon. At 3:59 PM, I received a call from the same [phone number]. [Supervisor's name] identified herself as a supervisor and informed me that it would be impossible to provide a refund for anything beyond three months. She noted that one notice has been sent to us by email announcing the start of the subscription. My husband has no recollection or record of receiving that email.

- I told her that it would have been impossible for us to know that we were signing up for a subscription and that I considered it fraudulent to have been charged in an ongoing manner when there was no use made of the subscription and no indication of intent on our part. She rejected my concerns and was scornful of my insistence. It was a very unpleasant experience.

$155 is a substantial sum in our budget. JustAnswer.com needs to acknowledge that they did not inform us in a way that was accessible to us and that this is wrong. We are willing to pay for the first month to represent our understanding of paying for one question. That is an extremely generous offer on our part, given that the answer we received would have been fatal for our puppy. Again, that is not the point. I would not blame an internet diagnosis for being in error because of the lack of hands-on information, but I do blame a company like this for taking advantage of vulnerable seniors at a time of crisis, tricking us into a subscription that we neither wanted nor needed.

A few days ago I found this Justanswer website for a free trial that only cost $1 to get an expert to answer a question I was having trouble with. Then I saw this charge me $1 like it said on there and I got the answer. I agree with that because I know and allow you to charge me $1 as you said. Unexpectedly, today I logged into my bank account and saw that you guys (Justanswer) charged me $46 without my confirmation or permission to charge the membership for me that I never asked to participate or allowed a fee to be charged. I'm so angry that you scammed me and charged my money in my bank without my consent. I now request that you immediately refund the $46 that you charged me without my permission to my account. I'm extremely serious and frustrated at the moment. I need your explanation and refund my money. Also, I will never come back to your site again.

I Have emailed these scammers now since November 2024

They said they will cancel it and refund me the $41 for Dec back into my account but I'm yet to see it in my account. I have found out that January $41.00 came out of my account again they were to put Dec payment back in my account but didn't now I've looked they have taken out a further $41 for February. I've since now have made sure Pay Pal has cancelled all payments. But they now owe me $123.00 for December, January, February.

I do hope you can help

Sue-Anne Dickfos

I had a legal question I wanned guidance on and Justanswer came up one of the first places for online consultation. Accessed the site and after giving some context on my question the bot they use told me I could get one answer from them for 1 euro. Sounds just like what I need! I move forward and it sends me straight to the payment page, introduce my data and I get charged (no confirmation on which amount or anything). I immediately get charged 1 euro... And another charge of 59 euros? This was not mentioned in any step of the way, just the one euro, and you don't get to confirm how much you are gonna pay.

This just fake information they are giving to get you into their membership, not even tiny writing hidden somewhere to trap you. This is not legal.

I would really like a refund for my money but

I recently cancelled my Just Answer account. This was acknowledged by Just Answer and advised that no further fees would be charged. I received a message from PayPal to the effect that my Just Answer account was cancelled but further in the same message that I had resumed my account and payments to the amount of A$66 would be initiated from 22 Feb 24.

What is going on ?

(My email - [protected]@bigpond.com)

I am being charged a monthly subscription to justanswer, which I had no wish to subscribe to. I used the service once on a $2 fee which I paid now find that I'm being charged $66 a month, I was not contacted by justanswer to ask if I wanted to join and there has been no indication from them as to how to cancel subscription, they want to send me to another service which states a $1 fee then ongoing subscription of about the same amount as justanswer. I just want to cancel subscription to justanswer

I created an account sometime before midnight on or about December 16, 2023. I asked a question and received great service from an expert automotive technician.

After completing the online chat, I did not provide my email address to any new websites.

I was very pleased then, and I am still happy with the results.

The next day I noticed that 8 hours after creating the account, spam and phishing messages began arriving in my email.

The messages do not appear to be coming directly from justanswer.com, but it sure looks as though my email address was compromised somehow.

Justanswer.com agreed to stop sending promotional emails, but the spam and phishing continues to this day. I do not have the time to prove that there is a connection between releasing my email address to justanswer.com and being inundated with spam shortly thereafter, but there certainly appears to be a connection.

What a disappointment.

I do not recall signing up for this service. I cannot cancel my membership unless I sign in but I don’t have an account, and didn’t want to ask for login information because I was worried I might get another charge. I have two months of membership charges ; each month there’s one for 35, and one for 5. Charging me 40.00 each month. I need a refund and cancel the recurring fees.

Thank you

Charlotte Rogers

[protected]

On 11/21/23 I needed an answer about my Jeep. I got the impression that it cost $5 to ask a question. I paid it with my card. I asked my ONE question and then cancelled my account right then so I would not be charged anything more.

But I still was charged. They charged me a $5 join fee and a $55 membership fee. So, for ONE question I was charged $60!

Trying to contact them is impossible. Their customer service chat is worthless. I typed in my concerns and all I received back was a canned response.

They really need to clarify exactly what the charges will be.

In September I asked a question about parking for which I paid £5 . Since then, you have without my permission charged my Barclaycard with £50 in October, November and December total £150.

Please refund that amount to my Barclaycard account.

If you are unwilling to do so then please let me know who your ombudsman is so that I may take this complaint further.

Thank you.

Nisha Jones on 10/19/23 was working with me to answer questions to help guide me in the right direction of a personal & confidential situation. I was not notified, asked, or anything that this would be posted on the internet word for word about the situation.

This is a breach of HIPPA LAWS and Personal & Confidential Information as well as Child Endangerment!

I expect a call at [protected] to discuss this issue! I want this entire conversation with this sensitive personal & confidential information REMOVED IMMEDIATELY! If it is not, I will proceed to reporting to the BBB, contact authorities and file a legal suit against Just Answer!

I needed help from a doctor for my stomach problem. I got asked to pay 2dollars for subscription before speaking with a doctor. Somehow I got charged with 73 dollars. Then realized the doctor could not refer me to anyone or write any prescription or bloodwork. I did not find it helpful at all and am not satisfied. Definitely don't think it's fair for me to pay the 73 dollars.

On the 7th of December I was installing a new Epson printer and I was having problems. I went to the EPSON web site to resolve the problem. I thought I was dealing with a EPSON technical support person that said if I payed a refundable dollar they could help me. So I used my credit card to pay the dollar. I was charged N my credit card the dollar, 55 dollars for a subscription I did not agree to and an additional 39.00 dollars I have no idea what it was for.. This was, in my opinion a complete fraud. I had no idea that I wasn't dealing with a valid EPSON technical support person. Please advise and see if I can't get a refund. Thank you.

On November 24th I contacted Just/answer and was asked to pay $2.00 to receive a callback, which I did. But I received a text message from a US doctor and I advised that I needed a Canadian doctor. I was told to open another window but I did not proceed any further and did not request any further assistance. I then received another text message regarding my subscription, which I did not approve and cancelled immediately. I was then billed on November 27th $66.00 for a monthly subscription. This is not fair and I need to be reimbursed for being wrongfully charged for a subscription I did not agree to and did not receive any assistance.

Thank you for your assistance. The communication I received from Just/Answer was on my cell phone at #[protected]. I would greatly appreciate a response.