JustAnswer
Reviews and Complaints

I was inadvertently directed (from a legitimate online chat about a printer problem with a local company ) to the JustAnswer site, by some 'phishing' event?, where the conversation continued. I was asked for a deposit, refundable if the question was answered satisfactorily. I agreed and paid by Paypal. The amount taken was £20 (about five times the amount mentioned as deposit). I had an initial answer to my problem, which was useless, but at that point realised what had happened and saw the ominous 'would you prefer us to log in remotely to help you.'
Since then I have had emails stating that they (just answer) were unable to access the remainder of my bill and needed more payment details. This seems like a blatant attempt to access my PayPal account again.
I have complained to PayPal who suggested I initially conduct this through mediation with the company (JustAnswer).
I realise I have little chance of recovering the amount I've already paid, but worried that my PayPal account may be compromised.
Any advice or help welcome

I typed a description of a medical problem into a search engine, and was directed to Just Answer. Here I was led to believe that I could ask one question for $5, although pop-ups kept appearing trying to convince me to 'upgrade' to $10, whereby (it said) I could ask more questions. I only wanted to ask one question, so waded through the morass of pop-ups and eventually got to ask my question. The doctor wanted to see a photo, but I was unable to provide this, as the affected area is inaccessible. He said it was impossible to tell without a picture. I attempted to end the conversation, but he said he would make 'an educated guess'. After giving this, he said I must give him 5 stars in order for him to get credit. I gave him four, out of politeness more than anything. I was very annoyed to see that the $5 was called a 'deposit' on my bank statement, and that an additional $29 had been deducted. I wasn't informed about any additional payment. I am on disability benefit, and am now unable to pay my upcoming monthly bills. It may seem like a small amount to a doctor, but to me it it a lot of money. I feel I was misled. I notice that the page now says that questions will be answered for 'as little as $16, but when I first went to the site, the offer was definitely 'ask a question for $5', which is all I wish to pay. Can you help me, please?

Yes, I indeed asked to find one answer to a problem I was having and could not resolve. My answer came the next day and I was under the impression that after I paid the fee for the answer, that it was a one time charge. It seemed to be a very good website. Well, as everyone else has stated in their own complaints, that this site has you now on an every month billing cycle that runs in to eternity. This is a better Ponzi scheme than Berry Madoff could ever think of.
The next step is all the JustAnswer sites. I have already employed a full legal team to go after this case with a pit bull tenacity. We are only out the 1st month. But there better not be a second month or the legal fees will be far more than the monthly deduction they took.

Hi there I used the service paid $5 to ask a question about my samsung fridge freezer about my ice maker not working which I never got an answer for, I then called your australian number and the person on the phone told me I had not been charged for the service so I left it at that, on checking my bank statement I was charged $38 for a service I never even received which is not on, I will be instructing my bank to get these charges reversed if yoo do not do this first they have asked me to try and resolve it with you first, so this is what I am doing now, so I would like my money refunded in full, I used your service before and it was fine but this time it was not good, regards jim russell

I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)
I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)
I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)

without my permission took £47 out of my bank no answer to my problem and my bank has been informed I have not authorised for them to take £17 & £30 out my account very unsatisfied with this scam the never gave a in voice for the £3 I payed and no contact that they were going to empty my bank account watch out for this happening to you as I check my bank regular

You have taken 3 x £29 from my account

This was not authorised

Why was it taken

My name is john fisher

My password is fraud

This is the 3rd email on this subject

I demand a full refund

If not why not

I don't know what else to add to make up 350 ch

Mary had a little lamb who fleece was as white as snow
Every that mary went the lamb was sure to go

Regards

I rang and April spoke briefly and put me onto a technician this happened not once but twice and when the problem reoccurred I had enough. I was charged and could not be bothered getting back to you, rang again same speal another technician not fixed after ages gave up angry now asked for refund. Again the other day had reason to contact you after April onto technician and told him I wasn't going to pay and actually was rude to him. H is name was Justin and he continued to talk to me explained whole situation he went out of his way and spent close to an hour and wow it is fixed. I told Justin that i was sorry for my rudeness but when you are unemployed as I am you do not like getting ripped off, so he advised me to let you know about the situation and you may possibly give me a refund for the previous messes. It would be greatly appreciated as my computer was not fixed nor the problem solved until recently with Justin please consider this.

My paypal account was charged $51.00 - I want a reversal since my issue was not resolved and did not get the help I needed. I needed to resize a photo and the help was not able to assist. I did not realize there was a charge for this service, or I would have never agreed to the offer of help. So I am still looking for assistance to reformat a photo, .

Earlier this year I used your service to resolve a computer problem

I elected to pay a fee if successful

It was and $20 was claimed

So far so good

Subsequently you have taken to (2) sums of £29 from my account.

Why ? I did not authorise these sums so why were the taken

I demand a full refund and an explanation as to why this amount was taken

Any why

regards

John H fisher MA

john.[protected]@btinternet.com

I have used" Just answer" on maybe two occasions - several months apart.
However, I NEVER requested membership - and I have now been charged for two consecutive months, , October and now 14 November 2016 at a montlhy price of 28 (euros)?
I do not respect internet sites that "con" you into joning .
Please remove anything that indicates I am a member, and refund to my bank account the last two membership subscriptions that you have taken. The latest being 14 November 2016.
thank you

The lawyer they had me talk to was very un-professional, had look up answers as my spouse would get any of my benefits [ pay and etc ] as had them before the marriage. Put me on pause and came back like 5 minutes later and said no, she not receive any, as having them before the marriage. Was asked if anything else and said yes, that was not to sure of her address, what to do, he replied need post it in newspaper, see sections 13, 14 and 15. Then he was gone, , sections 13, 14 and 15 of what, no reply . This was on the 7th of Nov, 2016 and tried several times to get back for answers and one failure after another to make contact. But they did take a total of $ 40 dollars from my account, one was for $ 35 dollars, next amount was for $ 5 dollars. So after this run around asked them cancel the membership and did request a full refund. This was on the 14 th of Nov, '16, they did cancel the membership and said would get a full refund in 3 to 5 business days to my debt card. Also they gave me reference numbers as the membership being cancel and refund, its been 14 days now, no refund. Made contact with them today the 29th, and now they say they have a 30 day money back guarantee if not happy. So it seems they change policy to suit themselves. Do have my e-mailed saved with all the information they sent with the reference numbers if needed at anytime. Thank you for any help

I have been trying to delete my account with justanswer for the last two months as I have not been using your services. However I was having difficulty deleting my account so I got some advice on your website on how to cancel your account. however when I click on my account it does not give me a membership option. I therefore do not understand why £40 is being taken out of my account when I do not even have a membership with your company. I therefore would like a refund on the last two months of me trying to delete my account with you and finding it very difficult to do so. when I don't even get the option of doing so on the website. I therefore feel that I should be refunded for two months as well as my account to be deleted so no more money is taken out of my account.

email:jona.[protected]@hotmail.co.uk
name:fabjona barci
number:[protected]

On Monday 10/31/2016 I asked a tech. on just answer what is the best natural gas hot water Heater for use in hydronic heating. He answered it would be better if he could talk with me ( for 24.00) I agreed, tech. did not call me but e-mailed me about a boiler (world of difference between a boiler and a hot water heater. Since all of this was engineered to extract money from me I accept the fact buyer b ware, but refuse to accept being charged for a service I did not receive. Original order ID was [protected]-517, customer service #cmx [protected], Thank You Bob Vidacs

[protected]-503
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Pete
Electronic Engineer
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I was having mechanical problems with my 2007 Ford Sport Trac so I went on line looking for some answers and came across a website Just Answer Mechanics on Sept 9, 2016. So I went to Just Answer Mechanics so I entered my question and waited for a response and it took for ever for a mechanic to finally answered it he was no help what's so ever. Just Answer at first was going to charge me $26.00 for asking a question and I contacted them and told them that the mechanic was no help and they credit my charge card. Well today Sept. 29, 2016 I received a statement from my Credit Card company that I used with for $41.00 charge on Sept 19, 2016 for Just Answer Membership that I didn't authorize.

JustAnswer is a scam. Experts work hard to answer questions and are frivolously not paid. Customers are given refunds for answers that they didn't want to hear, even when they are the correct answers. Almost incredibly, experts will receive an e-mail saying that customer X was delighted with the answer, only to discover that payment for customer X inexplicably disappeared from their earnings page. There is no phone to talk to "expert support, " only the owner's personal cell phone that is (quite obviously) ignored, though a huge call center in the Philippines is there to seize money from consumers. STAY AWAY FROM JUSTANSWER. THEY ARE BAD, BAD PEOPLE.

taken money off my husbands card for 2 months total of 29.00 each time need to know did not authorize these payments need my money back as soon as possible just had to call the card company have another card that costed me 4.00 so need the money back it is 58.00 all together thank you took 29.00 on Auguest 1st 2016 and 29.00 on September 1st 2016

You provide them with your credit card # for an specific amount and then after you sign up, they want to charge you more money to have your question answered. After submitting my question, my "expert" asked me to send him a copy of my database, but when I try to do it I kept getting error messages. I called their support department and they asked me to send a copy of the file to [protected]@justanswer.com and asked them to change my needs to high priority since it has been longer than the time period promised. After emailing them a copy of my file, I received an email telling me that one of their agents would get back to you as soon as possible, often in just a few hours. Their email said "for immediate help, please visit our Customer Support Center" and the Customer Support Center is in blue which appears to be a link for immediate help. When you click on it, it does absolutely nothing.

Also, you have the option of taking a survey after speaking with the Support Department which never comes on so you can't give a rating for their services.

In December 2015, I had a question about my car that none of my backyard mechanics could answer so, I gave this site a shot. Asked my question and was charged 22.00. Their Expert replied to me with a question, I should be charging them for. Now in February 2016, my bank statement comes in with a 22.00 Charge from Justanswer.com
[protected]. NOT just a 22.00 charge but, a 22.00 Recurring charge, my statement says. I tried to contact justanswer.com at the number above which was on my statement and it is an automated system, gets you nowhere. However, I did cancel my membership and deleted my phone number, email address and credit card number, not that it will do any good but I figure it couldn't hurt. Everyone that has a complaint about justanswer.com need to come together and begin a class action against them. Why is America becoming land of the "FEE" and home of the "RAPED?" Maybe because of the mis-spelling of FREEDOM? It's more like FREE DUMB. Sure we are free to make most of our decisions Freely but the politics behind a lot of the BS keeps us DUMB as government starts back pedaling and cinching up the loopholes...