JustAnswer

I asked a question about our problem re freehold purchase but the so called 'expert' could not offer an useful answer, and stated that it was too difficult for him to answer on the site without the relevant documentation. When I provided some documentation, he still could not answer except with a superficial comment that 'a contract is a contract'. I complained about this in my review of the service and gave a low rating, which I now find has been adjusted upwards. I paid the agreed amount of £58.74 for this one event but now find I have also been charged a further £60.16 on 17th March to which I did not agree. I insist upon a refund of this amount with no further recurrent billing, which was not part of my agreement.

They blocked my account and that was a miracle that I even found out about that! No one from JustAnswer contacted me regarding that and I still have no idea what happened. I was a good user of JustAnswer and never did anything wrong! That is not fair. I sent them messages asking how can I get my account back and they simply ignored me.
I want JustAnswer to contact me as soon as possible regarding this matter and I want to know the reason why I was blocked, because, to be honest, I don't understand anything!

I tried (Just Answer) to get a legal question advise and they were asking for my credit card for a free trail however they billed my card and there website says that my card was turned down so I checked my card account and this company had charged my account $36 and now I cant get in touch with. This seems to be a scam BEWARE! Do not give card info.

I lost my dog suddenly two days before christmas, so i got onto the just answer website.typed in my question, was asked if i wanted to proceed it would cost $5.i agreed, i also was told to receive a answer from a qualified vet i needed to pay a extra $22 i think it was.i agreed, i received one reply from one vet, i still to this day have not found the reason why my dog passed suddenly, just after this money was taken from my credit card account that was not authorised, apparently there is a membership fee which i didnt agree to the money was refunded and the accounts department were helpful.i do believe that this site, took advantage of my current situation and were misleading in taking money for membership.I was looking for a helpful answer.one off...to this day i will never use your site again, and never will find out why my dog died the way he did...i did rate the vet a 4.but they really only deserved a 1.I think i deserved more than one reply...very misleading...dissapointed, heartbroken.

I was inadvertently directed (from a legitimate online chat about a printer problem with a local company ) to the JustAnswer site, by some 'phishing' event?, where the conversation continued. I was asked for a deposit, refundable if the question was answered satisfactorily. I agreed and paid by Paypal. The amount taken was £20 (about five times the amount mentioned as deposit). I had an initial answer to my problem, which was useless, but at that point realised what had happened and saw the ominous 'would you prefer us to log in remotely to help you.'
Since then I have had emails stating that they (just answer) were unable to access the remainder of my bill and needed more payment details. This seems like a blatant attempt to access my PayPal account again.
I have complained to PayPal who suggested I initially conduct this through mediation with the company (JustAnswer).
I realise I have little chance of recovering the amount I've already paid, but worried that my PayPal account may be compromised.
Any advice or help welcome

I typed a description of a medical problem into a search engine, and was directed to Just Answer. Here I was led to believe that I could ask one question for $5, although pop-ups kept appearing trying to convince me to 'upgrade' to $10, whereby (it said) I could ask more questions. I only wanted to ask one question, so waded through the morass of pop-ups and eventually got to ask my question. The doctor wanted to see a photo, but I was unable to provide this, as the affected area is inaccessible. He said it was impossible to tell without a picture. I attempted to end the conversation, but he said he would make 'an educated guess'. After giving this, he said I must give him 5 stars in order for him to get credit. I gave him four, out of politeness more than anything. I was very annoyed to see that the $5 was called a 'deposit' on my bank statement, and that an additional $29 had been deducted. I wasn't informed about any additional payment. I am on disability benefit, and am now unable to pay my upcoming monthly bills. It may seem like a small amount to a doctor, but to me it it a lot of money. I feel I was misled. I notice that the page now says that questions will be answered for 'as little as $16, but when I first went to the site, the offer was definitely 'ask a question for $5', which is all I wish to pay. Can you help me, please?

Yes, I indeed asked to find one answer to a problem I was having and could not resolve. My answer came the next day and I was under the impression that after I paid the fee for the answer, that it was a one time charge. It seemed to be a very good website. Well, as everyone else has stated in their own complaints, that this site has you now on an every month billing cycle that runs in to eternity. This is a better Ponzi scheme than Berry Madoff could ever think of.
The next step is all the JustAnswer sites. I have already employed a full legal team to go after this case with a pit bull tenacity. We are only out the 1st month. But there better not be a second month or the legal fees will be far more than the monthly deduction they took.

Hi there I used the service paid $5 to ask a question about my samsung fridge freezer about my ice maker not working which I never got an answer for, I then called your australian number and the person on the phone told me I had not been charged for the service so I left it at that, on checking my bank statement I was charged $38 for a service I never even received which is not on, I will be instructing my bank to get these charges reversed if yoo do not do this first they have asked me to try and resolve it with you first, so this is what I am doing now, so I would like my money refunded in full, I used your service before and it was fine but this time it was not good, regards jim russell

I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)
I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)
I entered a question. I was asked for credit details. My email was not accepted. Therefore no answer but payment taken (paypal)

without my permission took £47 out of my bank no answer to my problem and my bank has been informed I have not authorised for them to take £17 & £30 out my account very unsatisfied with this scam the never gave a in voice for the £3 I payed and no contact that they were going to empty my bank account watch out for this happening to you as I check my bank regular

You have taken 3 x £29 from my account

This was not authorised

Why was it taken

My name is john fisher

My password is fraud

This is the 3rd email on this subject

I demand a full refund

If not why not

I don't know what else to add to make up 350 ch

Mary had a little lamb who fleece was as white as snow
Every that mary went the lamb was sure to go

Regards

I rang and April spoke briefly and put me onto a technician this happened not once but twice and when the problem reoccurred I had enough. I was charged and could not be bothered getting back to you, rang again same speal another technician not fixed after ages gave up angry now asked for refund. Again the other day had reason to contact you after April onto technician and told him I wasn't going to pay and actually was rude to him. H is name was Justin and he continued to talk to me explained whole situation he went out of his way and spent close to an hour and wow it is fixed. I told Justin that i was sorry for my rudeness but when you are unemployed as I am you do not like getting ripped off, so he advised me to let you know about the situation and you may possibly give me a refund for the previous messes. It would be greatly appreciated as my computer was not fixed nor the problem solved until recently with Justin please consider this.

My paypal account was charged $51.00 - I want a reversal since my issue was not resolved and did not get the help I needed. I needed to resize a photo and the help was not able to assist. I did not realize there was a charge for this service, or I would have never agreed to the offer of help. So I am still looking for assistance to reformat a photo, .

Earlier this year I used your service to resolve a computer problem

I elected to pay a fee if successful

It was and $20 was claimed

So far so good

Subsequently you have taken to (2) sums of £29 from my account.

Why ? I did not authorise these sums so why were the taken

I demand a full refund and an explanation as to why this amount was taken

Any why

regards

John H fisher MA

john.[protected]@btinternet.com

I have used" Just answer" on maybe two occasions - several months apart.
However, I NEVER requested membership - and I have now been charged for two consecutive months, , October and now 14 November 2016 at a montlhy price of 28 (euros)?
I do not respect internet sites that "con" you into joning .
Please remove anything that indicates I am a member, and refund to my bank account the last two membership subscriptions that you have taken. The latest being 14 November 2016.
thank you

The lawyer they had me talk to was very un-professional, had look up answers as my spouse would get any of my benefits [ pay and etc ] as had them before the marriage. Put me on pause and came back like 5 minutes later and said no, she not receive any, as having them before the marriage. Was asked if anything else and said yes, that was not to sure of her address, what to do, he replied need post it in newspaper, see sections 13, 14 and 15. Then he was gone, , sections 13, 14 and 15 of what, no reply . This was on the 7th of Nov, 2016 and tried several times to get back for answers and one failure after another to make contact. But they did take a total of $ 40 dollars from my account, one was for $ 35 dollars, next amount was for $ 5 dollars. So after this run around asked them cancel the membership and did request a full refund. This was on the 14 th of Nov, '16, they did cancel the membership and said would get a full refund in 3 to 5 business days to my debt card. Also they gave me reference numbers as the membership being cancel and refund, its been 14 days now, no refund. Made contact with them today the 29th, and now they say they have a 30 day money back guarantee if not happy. So it seems they change policy to suit themselves. Do have my e-mailed saved with all the information they sent with the reference numbers if needed at anytime. Thank you for any help

I have been trying to delete my account with justanswer for the last two months as I have not been using your services. However I was having difficulty deleting my account so I got some advice on your website on how to cancel your account. however when I click on my account it does not give me a membership option. I therefore do not understand why £40 is being taken out of my account when I do not even have a membership with your company. I therefore would like a refund on the last two months of me trying to delete my account with you and finding it very difficult to do so. when I don't even get the option of doing so on the website. I therefore feel that I should be refunded for two months as well as my account to be deleted so no more money is taken out of my account.

email:jona.[protected]@hotmail.co.uk
name:fabjona barci
number:[protected]

On Monday 10/31/2016 I asked a tech. on just answer what is the best natural gas hot water Heater for use in hydronic heating. He answered it would be better if he could talk with me ( for 24.00) I agreed, tech. did not call me but e-mailed me about a boiler (world of difference between a boiler and a hot water heater. Since all of this was engineered to extract money from me I accept the fact buyer b ware, but refuse to accept being charged for a service I did not receive. Original order ID was [protected]-517, customer service #cmx [protected], Thank You Bob Vidacs

[protected]-503
Your Camera and Video answer is ready!
Hi,
I noticed you haven’t viewed my answer to your question yet – this is a friendly reminder to please view my answer when you get a chance.
Also remember, you don’t have to take my response as the final word on your question. Feel free to continue the conversation until you’re satisfied.
View My Answer

Pete
Electronic Engineer
Verified Expert
Your Camera and Video Question
“hello! My cololpix aw110 died asfter a vacation in dominican repyucblic, , , battery, although new, seems dead JA: What's the make/model of your camer...”
My Answer
“It isn't possible to charge the battery using a USB cable on the Coolpix AW110.Is there any sign of life from the camera at all - any beeps or lig...”
1-on-1 attention Trusted experts Fast help 24/7
& More

I was having mechanical problems with my 2007 Ford Sport Trac so I went on line looking for some answers and came across a website Just Answer Mechanics on Sept 9, 2016. So I went to Just Answer Mechanics so I entered my question and waited for a response and it took for ever for a mechanic to finally answered it he was no help what's so ever. Just Answer at first was going to charge me $26.00 for asking a question and I contacted them and told them that the mechanic was no help and they credit my charge card. Well today Sept. 29, 2016 I received a statement from my Credit Card company that I used with for $41.00 charge on Sept 19, 2016 for Just Answer Membership that I didn't authorize.