JustAnswer review: unanswered questions charged for 71

Just Answer is a total rip off. They prey on desperation which I was for a medical answer. They came back with a diagnosis that was so outrageous that I didn't accept. They still took my $45 deposit even though the website says it will charge your card only when you accept.

The company charged my credit card and never provided an answer to my question. The mechanic opted out but still charged me.

I called for help on my computer --I had lost some info and ask them to help. They tried too but coould not fix my problem. I agreeed to the $14.00 charge on the 4th of Dec. On the 7th of Dec they charge me agin but my comp is not fixed. I agreed to the frisrt chge but not the second.

Received an e-mail asking what I would pay for an answer to my question even though I had already paid

I have also been 'ripped off' by Just Answer. I asked a question and they didn't get back to me with an answer but I have been charged $19.00 for the 'answer'! I tried to send them a message but they wanted to know 'how much I was willing to pay for an answer!' Bank can't do ### about it... This is ###!

Took £20 from my account without my consent on 5th February 2010. Did not solve my problem on my laptop.

I have also been charged for a service that was not taken care of. I still have the problem.

We only authorized for a $15 dollar charge and our credit card statement came back as $30. No way of getting a live person for help, only work via email. Watch out! Working with our Credit Card to get resolved.

Dear Michael,
I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.

Of course, you may also use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisified.

- Nick

I asked a question on the vetinary site and agreed to pay £11.oo via paypal but your system took the money
out twice so can you please return the second payment in fact because of all the hassle I think you should
return both payments,

I logged on to ask how I'd go about sealing up a leak in my cars cowl panel and he went to tell me how to find where leak was when I already knew where was just couldn't get a replacement part from dealership cause discontinued and not from junk yard cause they break them in taking off defeating purpose of getting from them. Well I agreed to $23 and found out they took $46.

CNN Employer Michael Wollin from CNN and date raped me

Dear Tjuana,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
Of course, you may use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and responds within 24 hours.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

I asked Just Answer a question over a month ago. I never received a response but they did manage to bill my credit card for $15 without providing any service. This website is a scam, do not waste your time or money. I can not seem to find a customer service number or anything. If anyone knows of how to contact these people please let me know.

A bill for $ 16.00 appears on our Visa Bill . How do we get it removed/ cancelled?

Lyle Carson :

752 Grace Street Newmarket L3Y 2L3

splec@rogers.com

Hi Pam,

First, I want to say how sorry I am to hear about your experience. I'm Nick and I work for JA. I have sent you a private message so I can take care of your refund.

Of course, you may also use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.

We’re here to help and we’ll work with you until you’re satisfied.

- Nick

Hi Lyle,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have forwarded your email to customer service so they can contact you directly and take care of your refund immediately.

Of course, you may also use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.

We’re here to help.

- Nick

I was looking for trouble shooting help with my treadmill. Justanswer said they could find an answer for $11.00 "if" I recieved a satisfactory answer. The next thing I know, money is taken from my account and then I get an email saying someone has answered my question. But in order to see the answer I have to agree to wave any liability on the part of Justanswer. Now I'm out $11.00 and still don't have an answer.

Dear Donald,

I’m sorry to hear about your experience on our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.

Of course, you may also use the automatic refund tool which is available in our online Terms of Service. You can also reach us on our Help page; our customer support team is available 24/7 to help and will respond within 24 hours.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

This place is a fraud outfit, they charged my credit card this month another $17.00. They took along time to answer my question, ended up calling a repairman after waiting all day. I canceled the order but was still charged and again charged for this month, NO business with them. They are a SCAM.

Please refund $16AU taken from my credit card. No more money is to be taken...I did not even get an answer the first time .

Dear charleyeagle,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.

Of course, you may also contact us on our Help page. Our customer support team is available 24/7 to help and will respond within 24 hours.

Please let me know if there is anything else I can do.

- Nick

asked a mebical question aprl 2010 and signed to pay £13.00 fee/the fee was paid and since then they have taken £13.00 monthly from my bank account/not authorised/help help please

Dear Margaret,

I'm Nick and I work for JA. I have forwarded your contact information along to Customer Support. They will contact you directly for a refund and to answer any other questions you might have.

You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Thanks for your patience.

Best,
Nick

hi how do i go about getting a rufund to my credit card for au$56 as i was charge and recived nothing i do have a confirmation rufund how long do i wait for it thank you for your help

The same happened to me. J A Barnard. waterwys@telkomsa.net

I had one question about my Kodak digital camera operation and thought that the fee I paid was for that one answer. Now since April 2010 Just Answer is taking $16.00 out of my account each month. STOP that and refund these charges. Thank you.

Raymond Yurko 421 Park Ave Yale, MI [protected]

While I've never heard of Just Answer, I'd recommend contacting them directly. Sadly, this board will not refund your money and it's highly unlikely Just Answer will see this complaint as well. If it's possible, I'd also recommend you take your phone number off the complaint as soon as you can.

I posted a question on justanswer.com and i gave the credit card number for the deposit. In case my problem was not fixed, it was supposed to have the deposit refunded. My problem was not fixed but the money were taken from the credit card. I emailed them a few times and still no answer. Just a scam.

I noticed posts about Just Answer.

I was having £11.00 a month being debited.
I used the service in March but not afterwards

The company said it thought I had taken out a subscription

But when I got back to them directly by e mal and my bank they have stopped the payments and re funded the money

I think that some of the 'scams' may be down to this error

I asked a simple medical question that could have been answered in less than 5 minutes by a competent physician. The response said that I would have to pay THREE TIMES the original estimated amount to have my questions answered. Don't give your credit card number!

Yeah well he's being investigated for fraud
http://www.ocala.com/article/20100811/ARTICLES/8111004/0/news01?p=2&tc=pg

Yeah well he's being investigated for fraud- what do you expect. This quack is a real piece of work. I hope he goes bankrupt.

http://www.ocala.com/article/20100811/ARTICLES/8111004/0/news01?p=2&tc=pg

what a scam, just runaround should be the company name, what a joke caution this site is a scam, pull your pants down befor you get on site and get ready for a sore but and dont expect any kiss afterwords, ps try to get them on phone

On July 27th, I asked for help setting up my Belkin Router: I agreed to pay for 1/2 hour service: The company changed the amount of time to one full hour - during that time, my problem could not be resolved: I was switched from one assistant to a 'group' - within the alloted time, I got no answers to my problem. The time expired, I logged off the site. When my bill came, I was charged.

I have a complaint...I was charged twice for 1 answer, this is wrong and need to be refunded or credit of $ 18.00 ...I better get a reply on this asap?

I have, or I thought I had, paid for legal advice on a basis of 1 question /1 answer /1 payment and was very surprised to discover Just Answer had been debiting my bank account with regular monthly payments to themselves without me asking for any advice.
Now I discover that I am not the only one to suffer this experience.
Perhaps they may advise on action that one might take.

I contacted your company last week about erroneous charges to my chase visa card by your company. I used your service once in june yet i have been billed in july and august. please correct'

I used this service and paid a fee of $18.00. I also included a tip of $9.00. The tip has been deducted from my account twice. Please correct this matter immediately.
Thank you.

Billed for a question that wasn't answered
I have received an answer from another source so I don't want to submit another question.
I want a refund
.

Theresa C dzwonczyk
901 Jamestown Rd.
Broomall Pa.19008

E- mail--tisfortheresa@comcast.net

Phone# [protected]
Transaction took place Aug.23rd 2010