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JustAnswer

JustAnswer review: Membership contract

R
Author of the review
10:04 am EDT
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I made contact with Just Answer regarding a problem with my tv. They requested a refundable amount of R15 to allocate a professional to resolve the problem. The next thing I received an email informing that I now has a monthly membership fee of R 599.50. Nowhere was there any indication of a monthly contract . This is fraud of grand proportion. I have tried to cancel online but am getting nowhere. All happened in the past hour and a debit order has been submitted to my bank.

Claimed loss: A monthly contract of R 599.50 for a contract I have no knowledge of.

Desired outcome: Cancel this debit order with immediate effect

Confidential Information Hidden: This section contains confidential information visible to verified JustAnswer representatives only. If you are affiliated with JustAnswer, please claim your business to access these details.

JustAnswer response
May 22, 2025 7:07 am EDT
JustAnswer customer support contacts
Phone numbers

800-942-4543

Address

P.O. Box 29045, San Francisco, CA, 94129, US

Website

www.justanswer.com

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Hello Ray,

Thank you for reaching out to us. We apologize for any inconvenience.

Upon checking your account, I see that your payment has already been cancelled. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

Please let us know if we can assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-942-4543
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 13 13 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 13 13 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 05, 2025
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