JustAnswer

I have checked my bank today and find that your organisation has applied for £45 from my account. I briefly used the Just Answer site online which I paid £5 for. Your company was not what I needed, I have been in a live chat with my bank...Barclays and they have advised me to contact you to ask for a refund of the £45, if I was unable to sort it myself then they would handle a dispute on my behalf. I am a 72 year old, old age pensioner and can not afford this money especially as I was given no service by your organisation. I would be grateful if you would refund my money as soon as possible.

My details are as follows:
Mrs CP Miles
My Bank account details you have on your records as you have applied through it for the £45.

I would be grateful if you would refund the money ASAP.

Thanking you in anticipation.

I call the hotline on Saturday morning because my dog was having some discomfort first i spoke with the gentleman Dr. Scott and paid $5 then he said he need to talk to me so I paid and additional $28. I have not call or texted them for anything else. I wake this morning and my card has a declined charge for this place I didnt use this place anymore after last week. I will no longer use this service as I see this is obviously a scam company

On September 1st I contacted JustAnswer for technical assistance due to a Windows 10 recovery problem that needed to be reinstalled. They asked for the price of AR $400 to ask the question, that escalated to AR $1.690 for them to act. I was given case number [protected]-23 and Alvaro Hervas Barran was the computer especialist assigned to resolve the problem- remote support.

He just guided me to load an ISO image to a pen drive to install the new copy of the operating system to the laptop. That's when the problem started.

He couldn't guide me through the instalation process itself.

All the options I was presented with were informed to him through email and supported by images sent to him to opt and proceed. Instead, he kept on saying that none of them was what he expected to see and evaded the way to proceed.

Under my questioning in front of all the options available, he wasn't happy and concluded saying that I had a hardware problem and he just provided remote assistance.

Nothing further from the truth, because that same evening I resolved the issue with the help of a friend. The new Windows 10 is fully working and functioning as expected as of September 4th, after re-uploading all archives and software I use on a daily basis. All of this, thanks to the windows.old folder that keeps a copy of the former operative system.

Simply, JustAnswer didn't perform.

On top of this, they sent me a membership fee of AR $1050 monthly to continue receiving "benefits"from them, on Sept 5th.

I already sent to JustAnswer the request to fully refund all charges and to stop any further charges to my credit card. Failing to do that will open all legal actions we deem necessary. In addition, we ought to inform in social networks about this experience, as an attmpt to prevent other people from all this.

In order to support this complain, please find the attached images to support this claim, including a copy of the Spanish message sent to them in this regard.

Looking forward to a prompt solution to this issue.

Kindly,
Daniel Moore

I asked ‘one question' & get charged a monthly fee for nothing! I do not even have a login. The answer was not even helpful either.
Maybe you should only have this website for the USA
Am very angry & want a refund. Have been away ‘bush' with no internet so only just noticed on my statement when I returned.
Do'nt mind charge for one question but not keep charging😖
Please refund the monthly charges, or I will be seeing a lawyer here & will let people know on FB about this ‘Scam/con'

Dears,

On 09-08-2019, I asked for help ina trouble shoot related to Gmail, your website offered this help for EUR 1, I agreed and paid for this then I suddenly noticed that your charged me EUR 44 membership fee while I did not asked or requested membership.
This is unacceptable and hurting your website credibility.

Your urgent feedback is highly appreciated.

Regards,
Shaimaa
E-mail address: shaimaa. [protected]@gmail.com

I had previously asked question which I paid for but since then just answer has been taking money from my account every month when I didn't even sign up for membership.I will be going into my bank and making a formal complaint against this company because I believe just answer is illegally taking money when a person hasn't even asked to be a member.

I cancelled right after the trial period on or about Aug 24 within the trial period because I was not satisfied with your service because my question was not answered. I was still charged 40$ from my acct. I don't know why you are charging my acct. I would appreciate this charge be taken off my acct.
Thank you for your attention to this matter.
Lee Anderson

I waited for half an hour for a reply to a health question which they told me I would only have wait 8 minutes. They took £5 from my bank
and I did not get a reply to my question. I did phone my Bank to cancel the £5 but when I checked my Bank they Justanswer took the £5 out of my account. I am a Pensioner and £5 is a lot of money for me to lose just like that. Can you please help me get my £5 back? I shall try phoning my Bank again to try to get my £5 back. My Bank gave me a phone number to call to tell them I had canceled it, but
cannot find the number right now I shall phone my Bank tomorrow to ask them for the number to call again. I hate Justanswer for the inconvience they have caused me. They should be taken to court & struck off for their scams on people. Thank you from Barbara & co.,

.

I remember looking for a solicitor's, but I got no satisfaction from it, although you charged £5 fee for that, but still no satisfaction.
So:
Why have you debited my bank £40 for membership, I don't recognize joining justanswer for any reason.

Please refund the amount ASAP
Sam Hoseyni
[protected]@yahoo.co.uk
Tel: 0044 [protected]

Please either contact me or refund the amount back in to my bank account, so to stop further action, many thanks.

I have been charged 29 euros on the 30th of August 2019 for a service I have never applied for, in fact from a company I have never heard of. I want to cancel my 'membership' and I want a refund please. The company is Just Answer *E
I have no other details to provide, apart from my bank details which I am reluctant to give, but which I will give if needed
Kind regards Pieter Hilvering derrainy Whitegate Co. Clare Ireland

Hi I was recently create account with just answer been asked to pay 5 paund fee.
I did entered my card details.
After that been chatting with doctor somehow been offered a phone call instead of chatting, wich I accept. I didn't know I have to pay. After a wile checked my bank been charged 34 paunds fee. Quick I write back to doctor to not call me couse I didn't know I have to pay. However I tried to contact with customer service to explain the situation but suddenly no answer.

I can not seem to contact anyone. I cancelled my trial subscription and still money has been removed without permission. What can I do?
I can not use this site as they seem to ignore the cancellation which I completed. I can not find a Telephone number to contact them.
I can't use this site if I have no confidence in them to cancel my subscription when I cancel. Not trustworthy.
[protected]@aol.com

Good day, I am complaining about 2 monthly fees that came out of my bank account without my authorisation. The company I am talking about is Just Answer. They are meant to protect and advise consumers, but in the meantime, they are the one who mislead the consumers. Can you please advise how or whom should I speak to, to have it returned into my bank account. Thank you. Martine

When you ask them what is going on a robot, under the guise of a professional person, with a name and photo leads you, again to the place where you have to insert your credit card details... AGAIN! I had to cancel my credit Card to stop them from taking out any more money. They lead you to believe your question will be answered for R65.00 (refundable) but first you have to put your credit details in. Then They have you! they never refund your R65.00 and then they take a monthly amount of R599.00 out every month until you cancel the subscription which is difficult to do as you have to do a history search for info and numbers relating to your first question. I asked them to refund my money but so far they have not. I am now asking my bank to do an investigation into them. Through a Credit Card Dispute form
This is Theiving!

Customer reference # [protected] GB
On 2nd June 2019 I used the Just Answer service about a problem I was having getting an internet repeater booster to work for which I paid £5.00 for a trial followed by £32.18 for a Remote IT service three days later.
I was then billed £38.00 on 12 July followed by a further £38.00 on 12 August for upgrading to Membership status which I never agreed to.
I would be grateful if you could refund me the sum of £76.00 for the aforementioned membership fees as soon as possible please.
I look forward to hearing from you soon.

My email address is [protected]@optusnet.com.au I joined and the same day I cancelled my membership and I have not been charged $[censored] please credit this. I got an answer the same day which was not helpful so I cancelled my membership there and then..
now it won`t allow me to log in even with my email address ..please advise to the above email address...Regards, Frank

I unsubscribed from Justanswer some time ago, there is a matter of $70 refund that I haven't received yet, could you please look into this for me. I haven't used justanswer since my first question and will not be using it in the future, I did pay $2 at the start but then you took $70 out of my account, I am now asking for a refund for that amount.
Regards
L Hoole.

Dear Sir,
I was so silly to use your service.

I cancelled and gave no one permission to subtract R664 from my account; I agreed to R65 and even that was wasted money.

Please will you refund my money!

M Van Zyl

Card number: Master card

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Rekeningno: [protected]

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Samevatting van kaarttransaksies

Buitelandse aankope/ Overseas transactions

M Van Zyl

529874XXXXXX2167

R664.00

29/07/2019 55436009210200049034888 Justanswer *Trial 38 Keyes Ave Ste 15
65.00
R65.00
05/08/2019 55436009217200707449447 Justanswer *Membershp38 Keyes Ave Ste 15
599.00
R599.00

I NEVER AGREED TO BE A MEMBER!

[protected] CA was transaction detail. they charged 46 dollar without notification after I had a trial a week ago. I tried to cancel within a week online but could not do it and asked me to call in office hours. That day office hours were already passed. Next day it was already charged and they did not refund. I called on their number 18888629212 but they denied to refund.

Used JustAnswer for a solicitor to answer a question about "Power Of Attorney" for the sale of property in the Philippines as the law there is quite different between NZ & the two countries. Paid NZD$8.00 for JustAnswer Trial for a 4 word sentence answer, then asked for a much more involved discussion I then refused showing a further payment of $81.00. THIS WAS NOT AGREED but still showed up as a charge against my credit card but never receiving any further answer about my only question! That's $20.25 per word, come on, get real. This is stealing money from people whom you should be able to trust with your own Credit Card details. Do not answer me back with any of your politics about how JustAnswer works. Put the NZD$81.00 back into my ASBBank Ltd account.
[protected]@slingshot.co.nz G.T. Fordham