JustAnswer
reviews and complaints

Good day, I am complaining about 2 monthly fees that came out of my bank account without my authorisation. The company I am talking about is Just Answer. They are meant to protect and advise consumers, but in the meantime, they are the one who mislead the consumers. Can you please advise how or whom should I speak to, to have it returned into my bank account. Thank you. Martine

When you ask them what is going on a robot, under the guise of a professional person, with a name and photo leads you, again to the place where you have to insert your credit card details... AGAIN! I had to cancel my credit Card to stop them from taking out any more money. They lead you to believe your question will be answered for R65.00 (refundable) but first you have to put your credit details in. Then They have you! they never refund your R65.00 and then they take a monthly amount of R599.00 out every month until you cancel the subscription which is difficult to do as you have to do a history search for info and numbers relating to your first question. I asked them to refund my money but so far they have not. I am now asking my bank to do an investigation into them. Through a Credit Card Dispute form
This is Theiving!

Customer reference # [protected] GB
On 2nd June 2019 I used the Just Answer service about a problem I was having getting an internet repeater booster to work for which I paid £5.00 for a trial followed by £32.18 for a Remote IT service three days later.
I was then billed £38.00 on 12 July followed by a further £38.00 on 12 August for upgrading to Membership status which I never agreed to.
I would be grateful if you could refund me the sum of £76.00 for the aforementioned membership fees as soon as possible please.
I look forward to hearing from you soon.

My email address is [protected]@optusnet.com.au I joined and the same day I cancelled my membership and I have not been charged $[censored] please credit this. I got an answer the same day which was not helpful so I cancelled my membership there and then..
now it won`t allow me to log in even with my email address ..please advise to the above email address...Regards, Frank

I unsubscribed from Justanswer some time ago, there is a matter of $70 refund that I haven't received yet, could you please look into this for me. I haven't used justanswer since my first question and will not be using it in the future, I did pay $2 at the start but then you took $70 out of my account, I am now asking for a refund for that amount.
Regards
L Hoole.

Dear Sir,
I was so silly to use your service.

I cancelled and gave no one permission to subtract R664 from my account; I agreed to R65 and even that was wasted money.

Please will you refund my money!

M Van Zyl

Card number: Master card

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Rekeningno: [protected]

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Samevatting van kaarttransaksies

Buitelandse aankope/ Overseas transactions

M Van Zyl

529874XXXXXX2167

R664.00

29/07/2019 55436009210200049034888 Justanswer *Trial 38 Keyes Ave Ste 15
65.00
R65.00
05/08/2019 55436009217200707449447 Justanswer *Membershp38 Keyes Ave Ste 15
599.00
R599.00

I NEVER AGREED TO BE A MEMBER!

[protected] CA was transaction detail. they charged 46 dollar without notification after I had a trial a week ago. I tried to cancel within a week online but could not do it and asked me to call in office hours. That day office hours were already passed. Next day it was already charged and they did not refund. I called on their number 18888629212 but they denied to refund.

Used JustAnswer for a solicitor to answer a question about "Power Of Attorney" for the sale of property in the Philippines as the law there is quite different between NZ & the two countries. Paid NZD$8.00 for JustAnswer Trial for a 4 word sentence answer, then asked for a much more involved discussion I then refused showing a further payment of $81.00. THIS WAS NOT AGREED but still showed up as a charge against my credit card but never receiving any further answer about my only question! That's $20.25 per word, come on, get real. This is stealing money from people whom you should be able to trust with your own Credit Card details. Do not answer me back with any of your politics about how JustAnswer works. Put the NZD$81.00 back into my ASBBank Ltd account.
[protected]@slingshot.co.nz G.T. Fordham

The offered free legal advice and told me ask questions. I did. Then asked for $5 and my card details. They draw $5 02 July. Than asked for more money, but I said that I am not paying any more for something might be useless. Then I was charged $66 9 July. They emailed some useless text, not answering my questions.
I did not realise this is from the USA. They can not help me in Australia anyway.
I never authorised any further payment after the $5.

Well more than 1 year ago, about April of 2018, we were having trouble installing a new printer. I went online for help. Apparently I submitted my issue to Just Answer (as well as my credit card number? --- I don't remember this much later). I also don't recall if their advice helped with the printer installation, but we did get it working eventually.

Today (Aug. 8, 2019) I examined my credit card statement about an old doctor bill. I discovered a $46 charge for Just Answer. I had no idea who that was or why they were charging us $46 that month (April 2019). I Googled them, found a Customer Service number and called. Mika (sp?) was very courteous and explained that I must have subscribed for a "7 day free trial" (after which our "membership" was continued indefinitely unless we cancelled it). I had no idea that I was subscribing for a continuous service and monthly charge; I would never do such stupid thing.

So, without realizing it, we've been charged $46 every month for almost 17 months without knowing we even had such a "membership" (or ever using it even once in that time). By my calculation, that's about $736 scammed from our bank account.

Yes, "Mika" cancelled my "membership" (thank heaven) and even refunded the last 3 months' charges. But we are still out about $600 for this utter scam! We want it all back! We cannot afford a "gift" of $600 to Just Answer for absolutely nothing!

I do not know how you did this, but your fraudulent activity on my account and other people, will bite you on your big fat bums!
I did not authorise you to take $2.00 from my account and then another $70.00
I do not know how you did this on 23 and 24 July 2019.
You have no right.
karma will get you all.
How dare you steal from me. You don't even know me. What did I ever do to you.
I demand $72.00 be credited to my account.
I have been to the New Zealand Police.
I have been to my Bank and am currently working with my credit card bank people.
None of you at just answer are human. If you were you wouldn't do this. That said, I feel for your innocent families and friends.
Do they now how rotten you are.
I need that $72.00 and it's my right to have it.
Carolyn Thorne

I used the service on 7/22/19 about a problem with my car I paid $5.00 for service. A one time service. Now on 8/04/19, they billed my account for $34.00 for upgrading my membership which I never agreed to. I thought it was temporary for $5.00.I wanted a refund and they said I missed it by a couple of days. I hope I do not have to contact the PA attorney Generals office.

I can't believe that Youtube is considering taking down the family friendly channel SommersinAlaska! With all of the dirty things that are on here, it's about time there is something that the whole family can watch! Yes kids are in it, but by their own choice! They are not hurting the kidos one bit! No child explotation what so ever! Quit being bias!

On the 16th of July I contacted Just Answer, regarding a mistake on a booking made on line. They did not want to hear anything I wanted to discuss without paying £5 for which I had to give my debit card details. Subsequent to that I realised the Hotel had written to me confirming the dates of my bookings. Therefore, I decided not to proceed . Meanwhile, Just Answer kept informing me that a lawyer is waiting to advise me. I did not respond, As I was made to understand on the window that appeared on line that if I do not proceed a refund of the £5 will be sent back to me.

Words fail me to make you understand how shocked I was to find out on checking my statement that Just Answer have deducted a further £40 instead of refunding. the initial £5 which they guaranteed to refund if I do not proceed with the enquiry.

There is no other way of contacting them to explain I am not proceeding and I want a refund, because every time you try to contact them they require £5 payment.

Please help me to get a refund of £45 . I do not find the method Just Answer use of squeezing money out of their clients before a service is delivered to the client's full satisfaction.

I was informed when I asked my (Paid for) one question that I would be informed before they started claiming the full monthly membership fee to enable me to cancel this deal before any deductions. Have received an e mail stating that R599 has been deducted from my credit card and there was no notification.. Kindly refund these monies immediately. NB: I am a pensioner and cannot afford this and I NEVER asked for the membership.
Mrs D M McKenzie, Port Elizabeth, South Africa.

I did not authorized ant deduction from my dedit account on 07/16/2019 in the amount of $34.00. Now i noyice that you are trying to deduct from my account on 07/28/2019 in the amount of $28.00 dollars. I have not use their services from them on those dates. I am requesting a refond of $34.00 & $ 28.00 A.S.A.AP. Please respond to this matter which i did not authorized any deduction from my account. Thank you. email is: [protected]@outlook.com William T. Gualdarama

On 19 June 2019 I tried to find the HP Helpdesk but inadvertently contacted Justanswer. For $2 they answered my question about my Printer - their advice was unhelpful and I realised I was not talking to the correct desk. I declined further assistance from Just Answer and indicated I had found their help of low quality. After a few emails from them which I did not respond to there was no further contact.
Now I find that on 29 June 2019 my credit card was deducted $70 for "Membership" of Justanswer. I immediately (26 July) asked that my "Membership" be cancelled (which an email I am told has happened) and that the $70 be refunded. No refund has been received as of this moment 2pm NZ time 29 July; nor has there been any mention of the money.

I asked a question for 5 $ that they couldn't find an answer for & then put some other "lawyer" for 59$ I said heck no it's bad enough we consumers are trying to seek help by getting answers to lead us in the right direction & then we have this bull"..."happen this is just one of those scams taken our money. Its suppose to be a 30 day free trial they already took 46$ out of my account & it's been 2 weeks I want all my money back!

I thought I paid $5 for the answer to a one off question and did not agree to any membership. I just received my credit card bill and found I had been charged $49 for a monthly membership. I have just cancelled it through the internet but think I should get a refund of the $49 as this was never requested and I have not asked for any other answers since my original question.

Hi we had atrial for a question we had about a tv problem but they were no help and I did not mind the $5.15 that we paid lesson learnt I thought till checking I saw that they have taken out $67.98 for a full membership which we had not signed up for and I would like a refund thank you. Have tried to get in touch with justanswer but they want anoughter 5. Oo to answer a question how do I go about getting a refund