JustAnswer

So far the worst experience I have ever had with a company. I have never posted a bad review in my life. But JustAnswer is that one scamming company that's taken me there. I'm completely disgusted with this company and would advise anyone who reads this to not use.
I had paid $5 to have one question answered, this was an offer on their website. I got answer and was billed $5 immediately. A whole month later, I see new charge on my account, they took $46 out of my account without notifications! I immediately called as I was horrified. I was told that this was a membership fee that was coming with the $5 question I had asked a month prior. What?!? At no point they clearly stated I would also be enrolling in such scam. They're offering you the opportunity to pay for a one time question at $5 but on top of that you're paying a secret membership? it makes no sense! Anyone with a brain who then pay for the membership alone and ask as many questions as they'd like. I spent 20 minutes over the phone with the supervisor who was very determined to hold on my $46 as if her life depended on it. They made me want to vomit. They stole my money and never sent me a heads up either.
Gross company, do not recommend. You will be met with nasty surprises like this one.

These people are trying to steal from my account. They wanted $1 refundable. They took $0.60 and now intend to take $46 for NO SERVICE RENDERED. When the amount has cleared I will dispute this as FRAUD.

When I contacted them, some idiot referred me to a page that wanted my credit card details YET AGAIN!

My email is: david.royall.[protected]@gmail.com

Here is what I got:

Collapse transaction for Transaction date: Pending JUST ANSWER *EXPERT
Transaction date: 07/10/2019
Card type: Visa
Transaction type: Temp Auth / Pending Pymt
Reference number: TEMP

Temporary authorizations (Temp Auth)

Your available balance has been increased or decreased to reflect this transaction.
The amount may change when the transaction is finalized.
For example: A restaurant may not include the gratuity that is included in the final complete transaction.
Final amounts may take up to 7 business days to post to your account.
If you suspect fraud please contact us immediately.
Pending payments (Pending Pymt) a payment we received from you and is in the process of posting to your account.

I was out of town and had to make a credit card payment without my normal process. Computer said I had to engage "Just Answer" in order to complete the payment so I joined for "Just $1.00. " with the assurance that it could be cancelled at any time.my payment was complete. I then called Just Answer customer services, requested cancelling the subscription which he said he would do. My Chase card in May showed another $46.00 charge for Just Answer. Chase was able to remove that charge. Now the same charge to "Just Answer" has appeared again in June and now July.

I will continue to dispute those charges until you drop them. Please do so immediately. Please call me 314-303-9810 so this matter can be resolved immediately and amicably.
Ellen Hiatt

About a week or so ago, I inquired about a painting I have. I expected some sort of reply from someone. I never got any answer. Yesterday I got my American Express card bill and there was a charge of $28 by "Just Answer" . I did not subscribe to your service and did not get any response from anyone on my question. Please credit my AX account with the $28 because I did not agree to this charge and I will never use your service, period.
Thank you.

I agreed with Just Answer to the basic $5 charge - there was little further discourse via the web - we were not on the same wave length and all contact ceased. approx. 5 days later my card has been debited with a $40 charge without my authority and or agreement . Please refund as appropriate. I am trying to submit my complaint however your request to sign up appears - I have already done that hence the $5 payment.
Please refund the $40 asap

On June 29 I contacted Just Answer with a question regarding the use of my Durabrand 55" smart TV. All I needed was to find out how to do screen mirroring on this TV. I was forwarded to Bonifacio Gomez, who was helpful, but unable to help me because he couldn't find any information on my TV, despite the fact that I sent him my model and serial numbers (Durabrand LE55U6500DA). He sent me a couple of suggestions, which didn't work, and then continued to send me emails to continue the process, but by then I had invested almost an hour in a fruitless contact, as it was clear he didn't have a clue regarding my TV. After a while, I stopped responding to his emails, although I did return to rate how helpful I found him. I gave a rating of two stars because I was not helped at all but wasted time in the process. I did give my credit card info but the instructions stated very clearly that I would not be charged if I was not satisfied with the assistance. Much to my surprise, I see a charge of $17 on my credit card. I request that this charge be reversed. I would have been willing to pay the minimum charge of $5 as informed, just because he took the time to try to help me, but I consider that $17 is not justified as I received no satisfaction. I would like to clarify that Bonifacio was courteous and tried to help me but did not have the information to be able to do so. Thank you for your consideration of my request.

I called be get help with my kindle. The "technical" help I received was totally useless. I want my dollar returned and cancel whatever "service" I was signed up for. I would be willing to give you the $1.00, but I sure do not want to be charged on a continuing basis for "technical" advice that is useless. The person I talked to could not understand what my question was until we had gone over it several times even though the question was quite simple. Namely, "how do I transfer my kindle to my wife?". You really need to get people who have a better understanding of the English language.

I noticed a number of charges to my checking account in 2018. I thought they had finally ended but saw two more charges, last month and the current month. I did not authorize any of these, and have only once tried to use 'Just Answer" over a year ago. I want the current charges reversed and no more charges made by Just Answer to any of my checking accounts.

Michael R. Cabak
[protected]@comcast.net
[protected]

I foolishly logged into Just Answer, hoping they would help me with a Samsung problem. I was told that it would cost a refundable $US5.OO, which was not refunded. I did not need any further help once they told me what I could do to correct the problem I had with my fridge/freezer. I was asked if I wished to speak to a technician, but I didn't want to. I was then charged another $70 on top of that. I now find that I am being charged another $70, even though I am not using the services.
This is just a rip off, and I would like my money refunded!

Hello I hope my email finds you well
I am writing this complaint after (3) previous emails that was sent from me trying to resolve the issue, but did not even get an acknowledgment of receipt of my emails.

This is actually the third email that I send which I did not get any response from. The previous two emails were sent one on the 20th and 26th of the current month and before that I emailed Zoe on the 19th of June regarding the same issue .

First problem:
Zoe answered my question partially on May 16, 2019 and then she asked me that she prefers to talk to me over the phone to understand the issue better (But NEVER mentioned that the phone call will be charged on my credit card)

The second problem :
My credit card was charged $77.00 for the membership (without my consent)

Total Amount I payed:
5 dollars Deposit(I AM AWARE OF AND ITS FINE)
57 Dollars for the partially answered question( I AM AWARE OF AND ITS FINE)
48 Dollars for the phone call (I was not explained that the charges will be on me, I AM NOT FINE WITH IT )
77 Dollars for the membership which I did not asked for( I AM NOT FINE WITH IT )

I would like to get the (77)Dollars and the (48) Dollars back to my credit card
and the remove the details of my credit card from your records

i phoned yesterday paid my 5 dollars and did not fix this very simple problem the reason i had to get outside help is my mobile phone is u/s and to go thru normal procedure thay require phone number to send your phone or gmail which is hard when unable to sign in i again contacted you and spoke to your robot she again transferred me to a expert agin i was charged 5 dollars could not go any further as your system required password very fustrating this should be a simple problem to fix but all i got so far is a runaround

my gmail is [protected]@gmail unable to receive due unable to sign in

my mobile no is [protected] umable to use as u/s waiting on new one

my land line is [protected] working thank god

you have cost me 10 dollars for doing nothing
please advice why this very simple problem is so hard for you to fix
if you rnot reply i pass this to consumer affairs and let them process it

I need for you'll to refund my money because because I never ask for your help at anytime. for the 3 month you have credit card and took a payment. When I call you, you claim I don't have any account with your company, but yet still I'm paying a monthly fee that I don't need so refund my my money

My Name:

Margaret Brouillard
1189 Big Vic RD
Ville Platte, LA 70586

I was recently transfered (somehow) to your site whilst attempting to source a replacement part from TomTom for their GPS device. I was told I needed to pay a refundable $5 and was connected to a Toyota mechanic! ! Obviously TomTom had misdirected my enquiry. I now find that I have not only been charged the promised refundable $5, but also another $41.20 for membership. Where's all this coming from?
If somehow you have signed me up for something, please cancel it forthwith and refund the amounts already charged
Regards
Malcolm Saunders
[protected]@bigpond.net.au
[protected]

I foolishly requested assistance from JUST ANSWER and was told to pay up 5 GBP, which i did. The answer was totally unsatisfactory and was told that i must pay an extra 33 GBP for more information. I declined. Now i see that they have deducted 38 GBP from my account . For what i would like to know?
Companies like these need to be "named and shamed" as they take funds for doing nothing and rip the public off. They also give a terrible name to online shopping.

I asked a question on JustAsk and I never got a response. They took my money out of my account. They told me it was going to take 8 minutes for them to answer and I never got a response.
I've been reading and a lot of people say this is a scam and that they get charge every month. Somehow I managed to cancel the subscription, I just hope they don't charge me for nothing in the future.

I wanted to know something relating to my entertainment unit and was asked for my credit card details so that a minimum charge of $5.00 could be charged, fine, I decided not to continue with the service and thought that was that. A few days later my account was charged AUD $69.00 which was for a "membership" charge something I knew nothing about or authorized.I attempted to log in and cancel this payment and the return of my money, Of course I had forgotten my password and after three attempts to get a new password nothing,

These people are out and out crooks and there are page after page of complaints testifying to this.
I want my money returned to my account now and any connection to this mob cancelled

I have used your service once about 2 Year ago and I paid for it. I have never signed up for anything else and I am not a member of any club, yet you charge me $64.- Dollars every month. Are you crazy? I am a pensioner and cannot afford this kind of crooked Game. Unless you refund all you have illegally taken from me, I will have to do something else to retrieve all these dollars you fraudulently charged to my account.

Have you people no conscience? Stealing from a 75-year-old pensioner who is struggling to stay alive on a minimal Pension? I am sure you can find a different way to get rich.

I remain in the hope that you will see the light

Hubert Reiter

On 7 June 2019 attempted to use your site for a mechanics answer to a motorcycle problem.The mechanic didnt provide any relevant useful information so I contacted just answer several times and You agreed to cancel the transaction, just answer saying it was only showing as pending by my bank and that You wo ukd can cel at Your end. 2 weeks later 20 June $58 US is again charged to my account.
Account [protected] Paul S Wyles.
You are were not authorised to take any funds from this account which you agreed on 7 June 2019 .I expect this matter to be fixed up immediately and have contacted my financial institution who say it must be cancelled from your end which your company agreed to do.l have cancelled my card seeing funds are still pending but if the money does go through I expect a full refund.
Please explain to me as well how this has happened after my previous correspondence and your agreement to cancel the transaction.
Paul Wyles
Mob 61 [protected]

I've been charged $46 for NOTHING. I have no idea why this showed up on my credit card bill on 20/06. They are a scam.
I was charged $5 and paid only to receive an email that my membership had been cancelled. Since I did not subscribe to any membership I ignore.
On 21/06 my account got debited.
I sent a mail immediately and logged on only to see membership active. Same company I received mails on the 29th og may that it had been cancelled. Thy wen t and deducted my money and not -$5 but $46 and they have refused to give me my money. that are a big scam.

I joined just answer about the 15th or the 16/6/2019 and asked them for help with why I couldn't get net flicks on my TV as it had happened about 4 times. I paid $5, then they took $29 out to speak to a specialist. I didn't hear from a specialist till about 2 days after, he did apologise for taking so long to answer. But I had already been to a shop and bought what I needed and fixed it myself. So I actually never used him.

On Saturday the 22/6/2019 at 1/4 to 5 am Australian time they have taken out $49. I would like to cancel the service and get a refund back. I can't cancel my card to stop them taking out any more money as I am going on a road trip and won't have time to change everything I will need to as a consequence of changing my card.

I would really appreciate your help.

Thanking you Diana Barclay
[protected]