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Instagram Complaints Summary

2 Resolved
69 Unresolved
Our verdict: If considering services from Instagram with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Instagram complaints 71

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Newest Instagram complaints

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8:09 am EST

Instagram Sharing from YouTube to instagram

When I’m watching a YouTube video and think it’s cool and want to share on instagram I can’t without picking one person to share to. And I can’t find the stupid link button after I’ve copied the link. Why can’t I just hit share and then post and voila! Facebook lets me do it in two easy steps not a million that gets me nowhere like on instagram! You guys really suck!

Desired outcome: Fix it so I can just hit share and post! Not copy then link and whatever that doesn’t even work!

Confidential Information Hidden: This section contains confidential information visible to verified Instagram representatives only. If you are affiliated with Instagram, please claim your business to access these details.

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12:32 am EST
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Instagram Meta pay/facebook won't allow me to add my debit card for meta/facebook payments

Every time I enter my debit card or credit card details in Meta/Facebook Pay, a message pop out saying. "Request Not Completed. We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Help Center."

I tried using different credit cards, debit cards and even with PayPal but nothing worked.

Yes, I had to contact the Meta/Facebook Support team hundreds of times through live chat and email but I keep getting the same generic responses such as “contact our Meta ads manager support team and they will help resolve your Meta/Facebook Pay issue”. but I had contacted them multiple times then I have patiently waited for almost a year and Meta/Facebook Support has completely ignored me and never helped resolve my Meta/Facebook Pay issue.

Desired outcome: I just need My Meta/Facebook Pay issue fix so I can be able to add and use my debit card for payments on Meta/Facebook

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7:25 pm EDT
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Instagram Instagram support not responding to my messages!!!

To whom this may concern, please respond to this email.

I have been wrongly suspended on Instagram due to myself cleaning out my following list. It has been compromised however I cannot log back into my account anymore as it is requiring me to update my password as I do NOT know my original password to begin with or otherwise it has been changed by a hacker

I've tried to reach out for help via instagram support but they are uncontactable and kept getting sent back to the same links that don't help solve any issue!

Or otherwise links are broken 😡

This is completely unacceptable and I want to actually contact someone instead of another automated message I keep on getting.

I have screenshots to further prove what had went wrong when trying to regain access to my account otherwise I want them deactivated!

Desired outcome: To either fully solve the issue by giving me the correct tools or else I want them deleted!

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Is Instagram legit?

Our verdict: Complaints Board's thorough examination reveals Instagram as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Instagram stands out for its commitment to quality and security. Clients considering Instagram should delve into its customer service record to gauge compatibility with their expectations.

Instagram earns 91% level of Trustworthiness

Perfect Trust Endorsement: Instagram achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Instagram has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Instagram has claimed the domain name for instagram.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Instagram.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Instagram website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Instagram.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Instagram and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Instagram has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Instagram. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:13 pm EDT
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Instagram Racial/verbal abuse

Instagram allows racial/verbal abuse ! Allows people to be racially abused, then when you retaliate, all of a sudden, it's against the community guidelines ?! That's outrageous ! Make's me think you lot are racist aswell. You block and remove all the rest of the comment's,.but allow racism. All sensitive comments should be flagged and removed, but you remove the response instead ?!

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2:33 am EDT
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Instagram My Thoughts on Instagram: The Good, the Bad, and the Ugly

I've been using Instagram for a few years now, and I have to say, it's not my favorite social media platform. Sure, it's great for sharing photos and keeping up with friends, but the whole "Instagram marketing" thing is a bit ridiculous.

It seems like the only way to get a lot of followers on Instagram is to be a hot girl who travels the world. I mean, seriously, have you seen some of these profiles? It's like they're all clones of each other. And don't even get me started on the people who pay for followers. It's just not social, you know?

I have around 400 followers on Instagram, which is fine, but I have thousands on other social media platforms. It's like Instagram is rigged based on revenue or something. The people who pay for followers keep contacting me and offering to sell me followers. It's so annoying. I get messages from these "Instagram marketing" people every day, telling me I should be friends with this person or that person. But why? Because they paid for it.

Overall, I like Instagram, but compared to Twitter, Facebook, LinkedIn, and others, it's definitely the worst. I mean, just look at this message I got from an "Instagrammer." It's clearly a paid message, and it's just sad.

But hey, if you're into the whole "Instagram marketing" thing, go for it. Just don't expect me to follow you.

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1:56 am EDT
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Instagram Instagram's Advertising System Needs Improvement: A Review

The ads on Instagram are not up to par. I tried to run my ad in multiple countries, but the analytics showed that all the impressions came from just one country. Instagram decides which country your ad will be shown in, and you have no say in the matter. I'm not even sure if Instagram is targeting the right audience based on their interests. If your ad doesn't get enough clicks or meet your advertising goal, Instagram doesn't seem to care. There's only a survey at the end of the advertising process, and no one follows up with you if there's a problem.

I decided to stop advertising on Instagram when they charged me for an ad that I had paused. They claimed it was because of some issue with my ad spending limit, but I checked my account and there was no limit set that would have prevented my ad from running. Why should I be charged for an ad that wasn't even shown to anyone? And of course, there's no way to complain or get any kind of customer service.

It's clear that Instagram doesn't care about customer satisfaction. If something goes wrong, you're on your own. It's a shame because Instagram has so much potential, but their advertising system needs a lot of work.

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12:31 am EDT
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Instagram Instagram's Political Bias and Unreliable Support: A Review

Are you a Liberal? If so, Instagram is the perfect place for you! However, if you have any other political opinions, be warned that your account may be deleted. It's not just political opinions that can get your account taken down, though. Innocent accounts can be reported and taken down easily. All it takes is for someone to spam report an account they slightly dislike, and boom, it's gone.

If your account does get taken down, be prepared for a long and frustrating process to get it back. You'll have to spend hours talking to Instagram support, and even then, there's no guarantee that you'll be able to recover your account. In fact, you may even be banned from creating or logging into any accounts.

I've had 8 of my political accounts taken down by people who simply dislike them. I've also had people raid my account by getting others to spam it. It's a frustrating experience, to say the least.

In fact, I even got an account taken down that had 27k followers (@pro. Choice) just to see if I could. They did eventually get their account back, but it took 1-2 weeks.

In summary, Instagram has terrible support and staff, and you can be deleted and punished even if you haven't broken any rules. So, if you're thinking about joining Instagram, be prepared for a bumpy ride.

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Instagram Instagram's Customer Support and Algorithm Need Major Improvements

Instagram is a social media platform that has been around for a while now. It has a lot of users who use it to share their photos and videos with their friends and followers. However, the platform has some issues that need to be addressed.

One of the biggest issues with Instagram is its customer support. It is almost impossible to get in touch with a human being to address any concerns or issues. I have tried several times to type out a concern, but nobody ever got back to me, even years later.

Another issue with Instagram is its algorithm. It randomly kicks women off the platform for posting anything that is less than a t-shirt and shorts. If you post a bikini, Instagram will think you're selling STD's. If you're a nude artist, model, or photographer, Instagram will ban you with no warning, despite it being art. They think everything that isn't rated E is the devil.

It would be great if Instagram could make accounts not 18 and up, unable to see those who verify 18 and up, and stop punishing their own users who keep people online and viewing for being themselves. The shadowban is a real issue, and it's frustrating to lose accounts with several followers that I worked hard for because of their algorithm thinking my nude photography is prostitution or something.

In conclusion, Instagram needs to get its act together. The platform has a lot of potential, but it needs to address its customer support and algorithm issues. I honestly hate this whole app and site, and I hope they can fix these issues soon.

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Instagram Instagram's Limitations on Small Businesses: A Frustrating Experience

I gotta say, Instagram ain't all it's cracked up to be. As a small business owner, I was doing pretty good on my own, gaining followers and promoting my art on the platform. But then, out of nowhere, I started getting these messages from Instagram saying I was doing too much and they wanted to limit my actions. They accused me of using some other service to gain followers, which is just plain wrong. I do everything myself, and I'm just trying to get my business off the ground.

So I went to the help page to see what was going on, and they had this video about how Instagram can help businesses connect with customers. What a joke! They're doing everything they can to prevent me from gaining followers and promoting my business. It's really frustrating, and I don't know how much longer I can keep using this tool.

Every day, I'm only allowed to get a handful of new followers, and they won't let me delete people who aren't interested in my business. It's like they want me to fail! But I'm not giving up. I create and sell art on Etsy, and I donate the proceeds to animal rescues. It's a cause I'm passionate about, and I'm not going to let Instagram stop me from making a difference.

Overall, I'd say Instagram is a pretty disappointing platform for small businesses. They claim to be all about helping businesses connect with customers, but in reality, they're just hindering our progress. If you're a small business owner looking to promote your brand, I'd recommend looking elsewhere.

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Instagram Instagram Advertising: Is It Worth the Investment?

Instagram is a social media platform that has been around for a while now. If you're thinking of using it to advertise your business, you might want to think twice. I've been using Instagram for advertising for over a year now, and I've spent a lot of money on it. But I've come to realize that paying for advertising doesn't necessarily bring people to your storefront.

One of the biggest issues I've had with Instagram is trying to resolve issues with them. It's almost impossible to get any help from them. I've been trying to get an issue resolved for several months now, but they don't respond to help requests. It's frustrating, to say the least.

Another issue I've noticed is that the number of followers you have directly affects the outcome of your advertising. If you have more followers, your advertising will be targeted to more people. But even though I get dozens of new followers each week, my numbers stay the same. It's like I'm stuck in a rut.

I tried harassing Instagram through their bug reporting system a few weeks ago, and it actually worked. My number of followers finally increased by 5 followers. But then it stopped again. Now my reports won't go through, and I just get an error message. It's like they're ignoring me.

I bet they'll get a hold of me when they can't collect what I owe for advertising. It's not free! I pay for services for my business. I can't wait for the class action lawsuit. I'm opting out and suing!

In conclusion, Instagram might not be the best platform for advertising your business. It's hard to get any help from them, and the number of followers you have directly affects the outcome of your advertising. If you're thinking of using Instagram for advertising, you might want to think twice.

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Instagram Instagram's Copyright Policies are Killing the Platform for Businesses

Instagram, man, it's like, really messing with businesses, you know? Like, it's killing the vibe of this awesome platform because it's stopping us from sharing viral content! And if you can't share stuff without getting your account blocked, then what's the point of even being on this social media, you feel me? It's so easy for anyone to just send a copyright infringement report and Instagram will believe them and block you in a hot second!

And like, what's up with this whole thing where even if you credit the source, you're still violating rights? That's how Facebook died, man. They don't show anything organically anymore, just paid ads. And Instagram is heading in that direction too. Shame on them for killing such a great platform. I hope some other platform comes along soon with a better vision for sharing content.

My account, @putonapron, got blocked after just four reports from some crazy bakers that I credited in my post. Four reports and you're donezo. My 125K account disappeared in seconds, and all I got was a notice saying my account was deactivated. Like, what the heck, Instagram?

Honestly, this platform is just stupid and absolutely useless. It doesn't even sell your products well, it's just a fast-scrolling feed. If you want to sell stuff, use Pinterest or sell on Amazon. Don't waste your time with Instagram.

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Instagram Thrilling and Heartwarming: A Review of The Hunger Games Trilogy

OK, I got to be fair.
There are millions of, let's call them Kids (to avoid some sexual discrimination ban) who want to show themselves off, or the food they eat, or the cloth they wear, or the... whatever and, for them, Instagram is the perfect show off tool.

For me?

I can't stand AII (yes, that's 2 'I' instead of only one but you are smart enough to figure what the second 'I' stands for).

I tried to post a "Free Food Tasting" event and was instantly 'BANNED" by Instagram's AI algorithm... whatever, telling me I went against their community guidelines by posting anything graphic violence, sexual activity and hate speech.

Really? Posting a free food tasting event is considered THAT?

Don't you just LOVE artificial intelligent idiocy? You gotta love it.

The I complaint 3 times.

Then Instagram changed their mind. Now they tell I posted the same too many times.

I got 7,... that's S E V E N posts on my f88king Instagram account and not one post is about a free food tasting, NOT 1!

So, Instagram, go and Fu8k yourself!

No, I don't post a photo publicly so other 888 can fu8k with me. Anyone interested to see some proof, just contact me and I will provide proof.

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Instagram Instagram's Poor Customer Service and Lack of User Protection

I used to be a big fan of Instagram, but now I'm not so sure. Recently, my account got hacked and it's been a nightmare ever since. I've tried reaching out to Instagram for help, but they haven't been very responsive. My account is now being used to promote the selling of sex and spamming all my friends with half-naked pictures of women. It's disgusting and I don't know how it happened.

Not only have I lost access to my account, but I've also lost all my pictures, including ones of my family. I've called and emailed Instagram dozens of times, but they haven't done anything to help me. It's frustrating because many of my friends have blocked and reported the account, but nothing has been done.

When I called Instagram, I was redirected to someone out of the country who barely spoke English. They didn't even take down my account information before saying they would fix it and hanging up. It's a joke!

As a parent, I wouldn't let my kids use Instagram because they don't protect their users. They don't care about people promoting pornographic material and they don't have a viable help line or email to report these types of pictures. It's important to protect our kids from this kind of exposure.

Overall, I'm very disappointed in Instagram and I wouldn't recommend it to anyone. It's not worth the risk of having your account hacked and dealing with their terrible customer service.

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Instagram Instagram's Downfall: Harmful Algorithm, Low-Quality Support, and Embracing Materialism

Instagram used to be a great platform for sharing pictures and connecting with friends, but ever since Facebook bought it, things have gone downhill. The algorithm that Instagram uses is more harmful than helpful, especially for users with small accounts. It seems like Instagram only promotes mainstream content and buries non-mainstream content, which is frustrating for people who are trying to get their voices heard. It's like Instagram is trying to dictate what people can and cannot see, which is not fair.

The tech support for Instagram is also very low quality, which is surprising considering how popular the app is. Their policies don't make sense, and they don't seem to be innovating anything. It's like Mark Zuckerberg and his crew just steal ideas from other apps and add them to Instagram. Reels came from TikTok, Stories came from Snap Chat, IG Shop came from Amazon/Ebay, IGTV came from Youtube, IG Livestream came from whatever the app it came from. It's like Instagram is trying to be everything at once, which makes the app very bloated.

What's even worse is that Instagram seems to embrace materialism, narcissism, and other negative things. It's like they don't care about their customers or improving their product. All they care about is making profits and screwing over their users who are not famous or anything like that. It's a shame because Instagram used to be a great app, but now it just feels like a negative place to be.

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7:31 pm EDT
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Instagram Users defaming, bullying and harassment

We are a minor hockey association that's volunteers are being attacked on instagram by a small parent group who have weaponized racism to get what they want. They have been posting lies, defaming our association and its volunteers. They tag, threaten and harass our executive daily with multiple posts. We have contacted the police about what they are doing as well as had several people report the accounts and posts but instagram has done nothing about them. We have been in contact with a lawyer as we want to know who the users of these accounts and then we want instagram to shut these accounts down immediately. @surreyhockeymatters, @surib88 and @SMHAwatchdog.

It is absolutely ridiculous the instagram has received multiple reports and done nothing about their own bullying and harassment policies.

Desired outcome: we want to instagram to provide the police with the users of these accounts and then we want instagram to shut these accounts down immediately. @surreyhockeymatters, @surib88 and @SMHAwatchdog.

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4:49 pm EDT
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Instagram I would like to get in touch with Instagram to unlock my disabled Instagram account.

Good afternoon,

Thank you very much for trying to help me. My Instagram account has been disabled since December 28th, 2022 for unknown reasons and without any warning or explanation. I did only share content about the animated show "Miraculous - Tales of Ladybug and Cat Noir".

What I've tried so far to get in touch with Instagram/to get my Instagram account back:

- I've submitted multiple appeals to review my request but I have not received any responses even through it's been almost four months since my account has been disabled/since I've submitted my first appeal.

- I've sent emails to Instagram to let them know about my issue but they have not replied to any of them.

- I've reported the deactivation of my account to Instagram via the "Report a problem" function in the Instagram App.

- I've been in contact with the Facebook Business Support to talk to representatives from Facebook to help me with my issue but they couldn't help me either.

- I've tried to contact Instagram via Facebook, Twitter, LinkIn and other social media platforms but they have not replied to any of my messages.

- I've been looking for solutions on Google and YouTube but I could not find any helpful results.

To summarize my issue, I want to submit this complaint against Instagram due to the fact that they disabled my account for no reason and without any warning or explanation. Further, they do not respond to any of my communication attempts. This procedure is illegal and against the law. That's the reason why I wanted to turn to you. I kindly ask you to help me getting in touch with Instagram to resolve my issue.

I am looking forward to hearing from you. Please let me know if you need more information. Take care and stay safe!

Yours faithfully,

Maximilian Schuessler

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10:21 pm EDT
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Instagram My 6year old account was hacked and then disabled by Instagram

My 6year old photography page was hacked at first by someone who impersonated my friend, Instagram then disabled it about 3months ago, I sent appeal emails to them but was only getting automated replies. Just got it back about 2weeks ago, my colleague at work recommended this techguy on Instagram @ stedtech11 , his email stedcodes @gmail. com. he was very helpful. Instagram need real humans to attend to our appeal mails.

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10:31 am EST
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Instagram Instagram illegally logged me out for only posting a video of my new handbag.. I was only celebrating my new handbag.

Dear Complaints Board

It was on the 20th November 2022 when INSTAGRAM illegally logged my personal PAGE. My Instagram page @beverlyanpurple was a personal page, On my last post I was celebrating my new handbag, I posted a video of it then I tagged a Gucci page account, then I was logged out of instagram without a warning. And I now think I was logged out of instagram because I tagged a Gucci page. I lost my whole page without a warning because I tagged a Gucci page. I’ve been trying to appeal with instagram but I haven’t gotten my page back. I love and respect Instagram but I decided to bring this matter to the Complaints Board team because I know I illegally lost my page.. I’ve tried to appeal with instagram. Kindly see the attached pictures of me, On my instagram page it was only pictures of me dressed fashion wise because I love clothes, I did nothing wrong.

Regards

Beverly Anpurple

Desired outcome: I would love for the Complaint Board to help me get back my personal instagram instagram account that I've been illigally logged out of for just posting a video of my new handbag,I was only celebrating my new handbag.

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Katie McPherson
, US
Apr 06, 2023 10:05 pm EDT
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Mine was hacked at first and then disabled by Instagram about 3months ago, I sent appeal emails to them but was only getting automated replies. Just got it back about 2weeks ago, my colleague at work recommended this techguy on Instagram @ stedtech11 he was very helpful. Instagram need real humans to attend to our appeal mails.

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6:39 am EST
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Instagram A Man on Instagram

Hello all, I want to tell you a story. I met a man on Instagram (D****l Richard M*****o), he is a engineer manager and lives in Birmingham, London. I'm confused that we never met but His really make me trust that I'm his destiny. Our relationship started on 14 February 2023 and we still chatting until now. But I don't know, I'm a little suspicious about him, because he's still a secret where he lives and works. He said to me that have surprise to me the contains of package (Iphone 13 pro max, wristwatch, money and set of ring & necklace) and using Fairway Express Delivery. He sent the website & tracking number of the package to me, I've got message from this delivery. I must pay IDR 2 Millions to receives his package but I haven't made a payment yet and I'm still finding out about this delivery. I need for help from all of you to provide information. Do you know with the face below?. Thanks very much & I'm apriciate for all.

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Yssie
Cedula de ciudadania, CO
Mar 16, 2023 9:53 am EDT

Hey he just started to message me, thanks to your comment I blocked him, it's seems too suspicious to me and your comment help me to realize it's not good to talk guys like this you didn't even know who he is and on TikTok there are so many accounts with these pictures which make me don't trust on him.

https://www.tiktok.com/discover/mackorawin?lang=en

Look at suggested accounts It's too weird.

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9:41 am EST

Instagram Disabled account

On December 8th, 2022, my account [edited] was hacked on Instagram.com, which banned my Instagram account. I have a business account and have also purchased on Instagram. Due to the Instagram banned, I no longer have access to my account and I have reached out to Instagram multiple times to appeal my ban and have provided them with a photo ID as per their request only to be denied. I’m not sure if the hacker started posting inappropriate photos on IG to get my page disabled. I would like to give this as a written notice that I have reviewed the Community Standards and have NOT in any way shape or form posted any violence, nudity, bullying, hate speech, fraud and etc. to violate community guidelines of Instagram and would like to request your assistance in helping me contact Meta for them to regain me access to my business account so that I may provide for my family. I’m not sure who I sent my ID to and hope they do not receive my info and commit fraud in my name. I hope the person reading this email can help me or forward it to the designated person who can help. Thank you!

Desired outcome: For Instagram to give me access to my account again and recover my account

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Katie McPherson
, US
Apr 06, 2023 10:08 pm EDT
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My 6year old art page was hacked at first and then disabled by Instagram about 3months ago, I sent appeal emails to them but was only getting automated replies. Just got it back about 2weeks ago, my colleague at work recommended this techguy on Instagram @ stedtech11 he was very helpful. Instagram need real humans to attend to our appeal mails.

TheldrakisCS
TheldrakisCS
, US
Jan 03, 2023 10:01 am EST
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Unfortunately i dont think they even bother looking here. im in the same boat as you, i made my account and got busy at work. months later i come back to being banned for "community standards" violation. sent in my details and nothing. i read the community standards and found no reference to being forbidden from adding friends or removing "snipe" accounts [accounts that add you within seconds of making the account]. mentioned that in my request for appeal nothing. checked my emails and no email from them with a warning, any changes to my account, or being banned. i found out by going to their website to check if a suspicious email was real. no i didn't click anything in the email i went to a saved page on Instagram and logged in there.

here is the strange part, they were ALL TO HAPPY when i asked for my email to be free from a unknown account before i made my first Instagram account. they fixed that within a few hours. now not ONE ounce of assistance in this issue.

Overview of Instagram customer experience

Instagram has been receiving a lot of negative feedback from its users lately. Many users have reported issues with the app's algorithm, which often shows irrelevant content on their feeds. Additionally, users have complained about the app's constant updates, which can be confusing and frustrating. Another major issue is the prevalence of fake accounts and spam on the platform, which can make it difficult for users to find genuine content. Furthermore, Instagram's customer support has been criticized for being unresponsive and unhelpful. Overall, these problems have led to a decline in user satisfaction and trust in the platform.
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We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.